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All Journal Publisia: Jurnal Ilmu Administrasi Publik Briliant: Jurnal Riset dan Konseptual ARISTO Publik (Jurnal Ilmu Administrasi) JMM (Jurnal Masyarakat Mandiri) Ganaya: Jurnal Ilmu Sosial dan Humaniora Politik Indonesia: Indonesian Political Science Review JURNAL MANAJEMEN BISNIS Transparansi Jurnal Ilmiah Ilmu Administrasi Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Ilmiah Manajemen dan Bisnis Jurnal Praksis dan Dedikasi Sosial Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Inovasi Penelitian Kebijakan: Jurnal Ilmu Administrasi Action Research Literate (ARL) Administrative and Environmental Law Review International Journal of Science and Society (IJSOC) Jurnal Locus Penelitian dan Pengabdian Ji_Mild (Jurnal Ilmiah Magister Ilmu Administrasi) PERCIPIENCE International Journal of Social, Administration, & Entrepreneurship Respon Publik Return : Study of Management, Economic and Bussines Eduvest - Journal of Universal Studies IIJSE El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Slamet Muchsin
UNIVERSITAS ISLAM MALANG
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan SIAKAD terhadap Kepuasan Mahasiswa pada Fakultas Teknik Sipil dan Perencanaan, Institut Teknologi Nasional (ITN) Malang Novianti, Haning Tri; Cikusin, Yaqub; Muchsin, Slamet; Laksmana, Dimas Indra
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5291

Abstract

The rapid advancement of information technology has encouraged higher education institutions to deliver academic services through effective and responsive digital platforms, particularly Academic Information Systems (SIAKAD). Nevertheless, the presence of such systems does not automatically ensure high levels of student satisfaction, as service quality remains a decisive factor in shaping user experience. This study aims to examine the influence of SIAKAD service quality on student satisfaction at the Faculty of Civil Engineering and Planning, Institut Teknologi Nasional (ITN) Malang. An explanatory quantitative design was employed, involving 71 respondents selected through accidental sampling based on the Slovin formula. Service quality was operationalized using the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Student satisfaction was assessed by measuring the alignment between expectations and perceived performance. Data were collected through Likert-scale questionnaires and analyzed using multiple linear regression with IBM SPSS. The findings reveal that, collectively, SIAKAD service quality exerts a significant effect on student satisfaction (F = 83.095; p < 0.001), with a coefficient of determination (R²) of 0.865, indicating a strong explanatory power of the model. Partially, all five dimensions demonstrate positive and significant contributions, with responsiveness emerging as the most influential factor (β = 0.408), followed by empathy (β = 0.336), assurance (β = 0.222), tangibles (β = 0.218), and reliability (β = 0.204). These results underscore that prompt responses, clear academic information, and attentive support play a central role in shaping students’ perceptions of satisfaction. Strengthening service quality and enhancing responsiveness are therefore essential strategies for fostering student satisfaction and reinforcing effective digital governance in higher education institutions.
IMPLEMENTASI PROGRAM ZERO WASTE EDUCATION PARK DALAM PENGELOLAAN SAMPAH: STUDI KASUS DI KOTA BATU, JAWA TIMUR Iswara, Yoga Nur; Muchsin, Slamet; Sunariyanto, Sunariyanto
Jurnal Praksis dan Dedikasi Sosial Vol. 7 No. 2 (2024)
Publisher : Universitas Negeri Malang

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Abstract

IMPLEMENTING THE ZERO WASTE EDUCATION PARK PROGRAMME IN WASTE MANAGEMENT: A CASE STUDY IN BATU CITY, EAST JAVA This research discusses the Zero Waste Education Park Programme in Batu City, East Java, as an effort to achieve zero waste targets amidst the increasingly important issues of climate change and environmental degradation. A descriptive qualitative method with an explanatory approach was used, with primary data from interviews and secondary data from related documents. The results show that the program has various educational and waste management tools, but still faces several obstacles such as lack of socialization, lack of facilities, and technical problems with pyrolysis machines. To achieve the goal of zero waste, several strategies are recommended, including strengthening socialization, increasing community participation, improving facilities, optimising technology, enforcing regulations, economic empowerment and collaboration between different stakeholders. By implementing these strategies in an integrated and sustainable manner, it is expected that Batu City can achieve its vision of a sustainable zero-waste area and become an example for other regions in environmentally sound waste management. Penelitian ini membahas tentang Program Zero Waste Education Park di Kota Batu, Jawa Timur, sebagai upaya mencapai target bebas sampah di tengah isu perubahan iklim dan degradasi lingkungan yang semakin penting. Metode kualitatif deskriptif dengan pendekatan eksplanatif digunakan, dengan data primer dari wawancara dan data sekunder dari dokumen terkait. Hasil penelitian menunjukkan bahwa program ini memiliki berbagai wahana edukasi dan pengelolaan sampah, namun masih dihadapi oleh beberapa hambatan seperti kurangnya sosialisasi, kekurangan fasilitas, dan masalah teknis penggunaan mesin pirolisis. Untuk mencapai target zero waste, beberapa strategi direkomendasikan, termasuk penguatan sosialisasi, peningkatan partisipasi masyarakat, peningkatan fasilitas, pengoptimalan teknologi, penegakan peraturan, pemberdayaan ekonomi, dan kolaborasi antar berbagai pihak terkait. Dengan menerapkan strategi-strategi tersebut secara terpadu dan berkelanjutan, diharapkan Kota Batu dapat mencapai visi sebagai daerah zero waste yang berkelanjutan dan menjadi contoh bagi daerah lain dalam pengelolaan sampah yang ramah lingkungan.
Efektivitas Lembaga Pelatihan Kerja Dalam Mengurangi Pengangguran Di Kabupaten Madiun Imam Nurwedi; Slamet Muchsin; Afifuddin Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 2 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i2.5389

Abstract

The high unemployment rate in Madiun Regency, reaching 4.34% in 2024, surpassing the East Java Province average of 4.19%, indicates that effective policy interventions are needed, particularly job training programs. Using the case study of LPK Aclasindo Inti Persada. This research aims to evaluate the overview of the job training program, assess its effectiveness, and identify obstacles in its implementation in an effort to reduce unemployment rates. This study conducted qualitative research with a case study design. The purposive sampling technique was used to select informants, and the research population consisted of institution managers and community members who participated in the training. Data collection was conducted thru observation, interviews, and documentation. Meanwhile, data analysis was carried out using a qualitative descriptive method consisting of the stages of reduction, presentation, and conclusion drawing. The research results show that effective job training improves competence, readiness, and workforce absorption thru alignment with industry needs and partnerships with companies. However, the impact has not been optimal due to low community participation, limited access to information and training, and minimal work experience. Moreover, structural barriers such as the limited job market continue to restrict the contribution of training in reducing unemployment. The research conclusion states that the success of the program is not only measured by the quality of training and the absorption capacity of graduates but also considers the level of participation, available job opportunities, and public perception. Therefore, strengthening the synergy between training institutions, the government, and the industrial sector, along with increasing outreach to the community, is key to building a sustainable and impactful job training model.
Co-Authors Abdul Azis Abdul Haris Nur Sugeng Abi Ibnu Majid Achmad Agung Maulana Saiful Rizal Afiffuddin, Afiffuddin Afiffudin Afiffudin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin, Afifuddin Agus Abidin Agus Zainal Abidin Agus Zainal Abidin Agus Zainal Abidin Ahmad Isnaini Haryanto Aina Khilya Isna Shofia Akhmad Tabrani Akmad Piru Jabadi Anggun Adiningsih Aprillia, Nanda Ari Pradana, Silfa Artanty Utami Atiqoh, Lia Nur Bastomi, Ahmad Cokro Wibowo Sumarsono Damayanti, Dwi Ayu David Eko Prasetyo David J Griffiths Denis Wijayanto Denny Rakhmad Widi Ashari Devi Permana Dhani Wahid Dhea Aprilia Dimas Indra Laksmana Dwi Ari Kurniawati Dwi Ayu Damayanti Dwi Hari Cahyono Dwi Ratna Fatmawati Eka Saputra, Mohammad Ardiansyah Eva Auliya Putri Fietatul Ihdiyah Gandis Wulan Oktavisatrika Geofany Brillian Fajar Akasha Ginayuh, Gangsar Hamdhani, Rofiqa Marta Haning Tri Novianti, Haning Tri Hayat Hayat Hayat , Hayat Hayat Hayat Hayat Hayat Heny Ayu Agustina Hidayah Kartiko Weny Hikmah Haryanti Iik Sakinah Iis Khoirun Nisa’ Imam Asrori Imam Nurwedi Indana Masda Masruroh Inggit Kentjonowaty Iswara, Yoga Nur Jeni Susyanti KABRAN JADIDAH PICAL Khoiron Khoiron khoiron khoiron Khoiron Khoiron Kiki Anggraini, Kiki Laela Octaviana Yusuf Lailatul Chasanah Langgeng Rahmatullah Putra Lavenia Ied Harany Lina Kusumawati Lisna Wati Mohamad Lutfiyah Lutfiyah Luthfi Mulya Rizqi M. Djunaidi Ghony Maratus Solihah MIFTAKHUL JANNAH Moh Subaidi Moh. Ali Mas’udi Mohammad Afifulloh Mohammad Mas’ud Said Mohammad Muhibbin Mohammad Muhibbin Muchamad Arif Wijayanto Muh Oji Mardiansyah Muhammad Fajriansyah Muhammad Mas&#039;ud Said Muhammad Saidin Mangu Duru Muhammad Syahrul Hidayat Mustasfiri Mustasfiri Mustofa, Mutmainnah Nabila Hanun Zayain Najib Shinwari Nanik Maulidiyah Nikmatul Laily Agustin Niko Yuwandika Ramadhan Nimas Aulia Nandha Pratama Ninda Herista Bella Nizar Subqi Hamza Nur Chamidah Nur Fajar Arief Nur Habiba Febriantika Sari Nur Laili Ismayanti Pardiman Pardiman Prautami Sintaresmi Putra, Achmad Nowenta Putri Awaliyah Raphael Ersa Manusakerti Ratna Puspita, Wyls Retno Wulan Sekarsari Ridlwan, Muhammad Ama Ridlwan, Muhammad Ama Rini Rahayu Kurniati Riska Aisyah Putri Risna Amalia Riswandha Imawan Riza Mustofa Rochmatin, Laily Rofiqotul Ummah Roni Pindahanto Roni Pindahanto Widodo Roni Widodo Roni Widodo Rudianto Rudianto Rudianto Rudianto Rulam Ahmadi Rulam Ahmadi Rulam Ahmadi Samian Selly Nurlita Sari Selvi Marcellia Setiawan, Galih Wahyu Shangriani Yona Subagyo Shinta Dwi Lestari Sintaresmi, Prautami Sri Ambar Budi Suhartatik Suhartatik Sukma Faradiba Sumartono Sumartono Sunardi Sunardi Sunariyanto Sunariyanto Sunariyanto Sunariyanto, Sunariyanto Surya Sari Faradiba Suyeno Suyeno Taufiq Rahman Ilyas Tiffany Heruveradita Tony Hartono Trina Yuni Safitri Utami Sri Maryani Vena Syaharani Widyatmoko, Vicky Rahadyanto Yandri Radhi Anadi Yaqub Cikusin yuhandika, femia Yunta Fa’aubi Maulidyah Yusni, Berliana Shakinah Zainal Abidin