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All Journal Publisia: Jurnal Ilmu Administrasi Publik Briliant: Jurnal Riset dan Konseptual ARISTO Publik (Jurnal Ilmu Administrasi) JMM (Jurnal Masyarakat Mandiri) Ganaya: Jurnal Ilmu Sosial dan Humaniora Politik Indonesia: Indonesian Political Science Review JURNAL MANAJEMEN BISNIS Transparansi Jurnal Ilmiah Ilmu Administrasi Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Ilmiah Manajemen dan Bisnis Jurnal Praksis dan Dedikasi Sosial Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Inovasi Penelitian Kebijakan: Jurnal Ilmu Administrasi Action Research Literate (ARL) Administrative and Environmental Law Review International Journal of Science and Society (IJSOC) Jurnal Locus Penelitian dan Pengabdian Ji_Mild (Jurnal Ilmiah Magister Ilmu Administrasi) PERCIPIENCE International Journal of Social, Administration, & Entrepreneurship Respon Publik Return : Study of Management, Economic and Bussines Eduvest - Journal of Universal Studies IIJSE El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Slamet Muchsin
UNIVERSITAS ISLAM MALANG
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Public Health Social Sciences Other

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Upaya Kinerja Pemerintah Desa dalam Pelayanan Publik di Desa Kuwolu Kecamatan Bululawang Nanik Maulidiyah; Slamet Muchsin; Langgeng Rahmatullah Putra
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 5 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i5.2153

Abstract

This research explores the optimization of village government performance efforts in providing public services in Kuwolu Village, Bululawang District. The main focus of the study is on the adoption of technology, responsiveness to changes in societal values, the implementation of Law Number 25 of 2009 concerning Public Services, and community participation. The research results indicate that the adoption of technology has a positive impact on improving administrative efficiency, although challenges in digital literacy still need to be addressed. Responsiveness to changes in societal values is a critical point in formulating service policies that align with local expectations. Law Number 25 of 2009 provides clear direction, but its implementation requires in-depth understanding and adaptation to local conditions. The improvement of service quality and administrative efficiency remains the main focus, with active community participation as a vital instrument. Cross-sectoral collaboration and institutional cooperation are identified as assets to create synergy in service provision. Inclusive steps through training programs and digital literacy are solutions to overcome disparities and unequal access. This research creates an overview of the performance efforts of village governments in facing the dynamics of public services in the era of digital transformation and changes in societal values. It is hoped that these findings can provide guidance for other village governments in creating effective and responsive public service systems amid contemporary challenges.
The implementation of the Regional Development Plan policy focuses on developing the potential of empowered villages in Batu City Hayat, Hayat; Rudianto, Rudianto; Muchsin, Slamet; Afifuddin, Afifuddin
ARISTO Vol 12 No 1 (2024): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i1.7628

Abstract

Rural development aims to enhance the well-being and quality of life of rural communities and reduce poverty through the provision of basic needs, infrastructure development, local economic growth, and sustainable utilization of natural resources and the environment. To achieve these goals, the Village Law implements two approaches, namely "Building the Village" and "Village Development," integrated into village development planning. This research employs qualitative descriptive methods to provide a comprehensive and detailed overview of the investigated subject, aiming to understand the implementation of Regional Development Plan Policies focusing on empowering villages in the city of Batu. The study utilizes qualitative descriptive methods and in-depth interviews. The implementation of Regional Development Plan Policies in the city of Batu is documented in the Medium-Term Regional Development Plan (RPJMD) of Batu City for the period 2017-2022 and the Regional Development Plan (RPD) of Batu City for the period 2023-2026. The policy implementation is formalized through Regional Regulations and Local Regulations (Mayor's Regulations) both attributively and delegatively.
\ Artanty Utami; Denny Rakhmad Widi Ashari; Slamet Muchsin; Afiffudin Afiffudin; Muhammad Syahrul Hidayat
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i1.5233

Abstract

In today's digital era, skilled leadership plays a crucial role in the utilization of information technology. This is in line with the role of human resource management in organizing government operations and public services to run efficiently, especially in the era of digital government. This qualitative study with content analysis reveals the role of leadership in human resource management applied in digital government. The findings of this research are as follows: first, leadership acts as a counselor for government digitalization; second, it serves as an instructor in implementing digital-based public services; third, leaders lead meetings and make decisions using digital technology; and fourth, leadership plays a role in delegating authority using technology and information.
Pemanfaatan Data Pengaduan SP4N LAPOR Dalam Perumusan Kebijakan Publik Di Pemerintah Kabupaten Madiun Hartono, Tony; Muchsin, Slamet; Afifuddin, Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5159

Abstract

The effective utilisation of citizen generated complaint data as a strategic input for evidence informed public policy continues to present challenges for local government institutions. This study investigates the utilisation of SP4N LAPOR complaint data in the public policy making processes of the Madiun Regency Government. SP4N LAPOR is Indonesia’s national public service complaint management system designed to enable citizens to submit feedback, grievances, and recommendations directly to relevant government agencies. Employing a descriptive qualitative research design, the study draws on data collected through in-depth interviews, non-participant observation, and document analysis of relevant institutional materials. The findings indicate that, despite a marked increase in SP4N LAPOR complaint submissions from 2020 to 2024, the integration of this data into formal public policy formulation remains limited. Complaint data are predominantly used for administrative reporting and performance monitoring rather than as analytical evidence to inform policy decisions. Key constraints include institutional fragmentation, limitations in technical system interoperability, and inadequate analytical capacity within human resources. These factors collectively diminish the potential of complaint data to support evidence-based governance. Consequently, this study recommends strengthening analytical competencies among public officials, institutionalising a dedicated complaint data analysis unit, and integrating SP4N LAPOR with planning and budgeting platforms to enhance the utilisation of citizen feedback for responsive and data driven public policy making. Unlike previous research that used SP4N LAPOR as an instrument for the effectiveness of complaint services, this study places complaint data as the analytical foundation for evidence informed public policy at the local government level.
Pengelolaan Kenaikan Pangkat PNS Berbasis SIASN Berdasarkan Peraturan BKN Nomor 4 Tahun 2023 di Kabupaten Madiun Ginayuh, Gangsar; Muchsin, Slamet; Afifuddin, Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5208

Abstract

The application of Regulation of the National Civil Service Agency (BKN) Number 4 of 2023, which extends the promotion submission period for civil servants (PNS) from two to six times per year, represents a digital reform in personnel management. This research intends to evaluate the execution of promotional services through the State Civil Apparatus Information System (SIASN), examine the effects of the policy, and recognize difficulties challenges. A descriptive qualitative approach was employed, with data collected through in depth interviews, observations, and document analysis involving personnel administrators and civil servants as service users. Data were analyzed interactively through data reduction, data display, and conclusion drawing. The results indicate that the policy has improved efficiency, transparency, and service certainty in personnel administration. However, the increased service frequency has led to a higher workload for verification officers and persistent challenges related to document readiness, digital literacy gaps, and limited service responsiveness and empathy. The novelty of this study lies in demonstrating that increased service frequency and digitalization do not automatically translate into comprehensive service quality improvement, highlighting the need for strengthening human resource capacity and supporting systems to ensure sustainable and adaptive personnel policy implementation. 
Transformasi Birokrasi Daerah melalui Pemberdayaan ASN: Analisis Praktik Reinventing Government di BKPSDM Kota Malang Anggraini, Kiki; Muchsin, Slamet; Kurniati, Rini Rahayu
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 2: Desember 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i2.5437

Abstract

(Regional Bureaucratic Transformation through Civil Servant Empowerment: Analysis of Reinventing Government Practices at BKPSDM Malang City) Transformasi birokrasi daerah menuntut penguatan kapasitas Aparatur Sipil Negara (ASN) melalui strategi pemberdayaan yang terencana dan berkelanjutan. Penelitian ini bertujuan menganalisis implementasi pemberdayaan ASN di BKPSDM Kota Malang dalam perspektif Reinventing Government, serta mengidentifikasi strategi, dinamika implementasi, dan faktor-faktor yang memengaruhi keberhasilan perubahan organisasi. Penelitian menggunakan pendekatan kualitatif deskriptif dengan melibatkan delapan informan kunci yang memiliki tanggung jawab strategis dalam pengelolaan kepegawaian. Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan studi dokumentasi, kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña. Hasil penelitian menunjukkan bahwa pemberdayaan ASN dilakukan melalui peningkatan kompetensi, digitalisasi proses manajemen kepegawaian, pembentukan budaya kerja profesional, serta pelibatan aparatur dalam perencanaan pengembangan diri. Temuan ini mengindikasikan adanya pergeseran birokrasi dari pola administratif yang kaku menuju organisasi yang adaptif dan berorientasi hasil. Faktor-faktor seperti visi kepemimpinan, dukungan regulasi, kesiapan individu, dan tuntutan eksternal terbukti berpengaruh signifikan terhadap efektivitas implementasi. Sementara itu, tantangan utama meliputi keterbatasan sumber daya, kesenjangan kompetensi, dan resistensi budaya organisasi. Penelitian ini merekomendasikan penguatan kurikulum pelatihan berbasis kebutuhan nyata, peningkatan strategi komunikasi perubahan, serta pelaksanaan penelitian komparatif pada OPD lain untuk memperluas pemahaman mengenai dinamika transformasi birokrasi daerah. Abstract The transformation of local bureaucracy requires strengthening the capacity of civil servants through well-planned and continuous empowerment strategies. This study aims to analyze the implementation of civil servant empowerment at the BKPSDM of Malang City through the lens of Reinventing Government, as well as to identify the strategies, implementation dynamics, and factors influencing the success of organizational transformation. This research employed a descriptive qualitative approach involving eight key informants with strategic responsibilities in human resource management. Data were collected through in-depth interviews, direct observation, and document analysis, and were examined using the interactive model of Miles, Huberman, and Saldaña. The findings reveal that civil servant empowerment is carried out through competency development, digitalization of personnel management processes, the establishment of a professional work culture, and the involvement of employees in planning their own capacity development. These findings indicate a shift in bureaucracy from rigid administrative procedures toward a more adaptive and results-oriented organization. Factors such as leadership vision, regulatory support, individual readiness, and external demands significantly influence the effectiveness of implementation. Meanwhile, key challenges include limited resources, competency gaps, and cultural resistance within the organization. This study recommends strengthening training curricula based on actual needs, improving change communication strategies, and conducting comparative studies across other local government agencies to expand insights into the dynamics of bureaucratic transformation.
Flood Governance and Spatial Planning Failures in Batu City: A Socio-Legal Study on Risk Mitigation Muhibbin, Moh.; Muchsin, Slamet; Imawan, Riswandha; Bastomi, Ahmad
Administrative and Environtmental Law Review Vol 6 No 2 (2025)
Publisher : Fakultas Hukum Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/aelr.v6i2.4462

Abstract

Flooding remains a persistent threat in Indonesian urban areas, including Batu City, East Java, causing extensive physical, social, and economic impacts. This study examines flooding impacts and analyzes prevention and mitigation efforts from a socio-legal perspective, with a focus on governance and spatial planning. Using a qualitative sociological-legal approach, the study finds that recurrent flooding in Batu City is primarily driven by human-induced land-use changes and weak enforcement of spatial planning regulations. Conversion of protected forests into agricultural land and settlements has reduced water catchment capacity, while degradation of the Brantas River Basin, including sedimentation and river narrowing, exacerbates flood risk. Batu, Junrejo, and Bumiaji sub-districts are the most affected, with flood durations often exceeding three hours. The findings indicate that deficiencies in spatial planning governance and law enforcement are key institutional factors in flood vulnerability. This study contributes to environmental administrative law by linking spatial governance failures to disaster risk and offers policy recommendations for revising the Regional Spatial Plan (RTRW) and strengthening local flood mitigation regulations.
The Role of the Public Service Mall in the Perspective of Good Governance femia yuhandika; Slamet Muchsin; Rini Rahayu Kurniati; Najib Shinwari; David J Griffiths
Publisia: Jurnal Ilmu Administrasi Publik Vol. 10 No. 2: Oktober 2025
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v10i2.15809

Abstract

This study aims to examine the role of Merdeka Malang Public Service Mall (MPP) in supporting the implementation of good governance principles, particularly transparency, accountability, service efficiency, and public participation. The research employs a qualitative method with data collected through in-depth interviews, observations, and documentation. Informants include MPP staff, tenants from various agencies, and service users. The findings reveal that MPP Merdeka Malang successfully facilitates integrated services that simplify public access to various government and non-government services efficiently. Transparency and accountability are realized through open information mechanisms, supervision, and responsive complaint management. Public participation is also encouraged through consultation spaces and user satisfaction surveys. However, challenges such as inter-agency coordination and suboptimal digital integration need improvement. Overall, MPP Merdeka Malang has implemented the New Public Service (NPS) principles in its public service delivery and significantly contributes to good governance at the local level. This study recommends enhancing coordination, technological integration, and socialization to improve service quality and public participation
IMPLEMENTASI UNDANG - UNDANG NOMOR 7 TAHUN 2012 TENTANG PENANGANAN KONFLIK SOSIAL Sintaresmi, Prautami; Muchsin, Slamet; Ahmadi, Rulam
Jurnal Academia Praja Vol 5 No 1 (2022): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v5i1.889

Abstract

Implementasi suatu kebijakan publik adalah suatu tindakan yang dapat dilaksanakan sesudah kebijakan dirumuskan dan ditetapkan. Salah satu kebijakan yang diimplmentasikan di daerah adalah berkaitan dengan penanganan konflik sosial khususnya pencegahan konflik sosial. Penelitian ini bertujuan untuk mengetahuai bagaimana implementasi UU Nomor 7 Tahun 2012 tentang Penanganan Konflik Sosial Di Kota Probolinggo, mengetahui faktor-faktor pendukung dan penghambat pencegahan konflik sosial di Kota Probolinggo dan startegi menghadapi faktor - faktor penghambat pencegahan konflik sosial di Kota Probolinggo. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui interview, selain itu diperlukan observasi lapangan dan dokumentasi.Hasil penelitian mengantarkan pada kesimpulan implementasi penanganan konflik sosial di Kota Probolinggo,khususnya pencegahan konflik dilaksanakan Tim Terpadu Penanganan Konflik Sosial sebagai pelaku implemetasi (implementator) dan masyarakat sebagai sasaran kebijakan. Faktor pendukung pencegahan konflik sosial di Kota Probolinggo adalah sinergi yang baik sumber daya manusia pelaksana implementasi, kondisi geografis dan luas wilayah Kota Probolinggo dan penggunaana sosial media yang baik dan benar. Sedangkan faktor-faktor penghambatnya adalah pelaksanaan pencegahan konflik sosial belum melibatkan LSM/Ormas dan perguruan tinggi, minimnya inovasi dalam pencegahan konflik sosial, dukungan pendanaan,minimnya dukungan regulasi. Adapun stretegi untuk mengatasi hambatan adalah menjalin kerjasama dengan LSM/Ormas dan perguruan tinggi sebagai mitra dalam pencegahan konflik sosial di Kota Probolinggo, mendorong munculnya inovasi dalam pencegahan konflik sosial, peningkatan koordinasi dengan Tim Anggaran Pemerintah Daerah dan penyusunan regulasi dimana mendukung pencegahan konflik sosial
Analysis of the Effectiveness of Customer Fraud Reporting Services Through Web-Based Fund Transfers at BRI Ponorogo Branch Putra, Achmad Nowenta; Cikusin, Yaqub; Ahmadi, Rulam; Muchsin, Slamet; Anadi, Yandri Radhi
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 1 (2024): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i3.4946

Abstract

This study analyzes the effectiveness of customer fraud reporting services through a web-based fund transfer system at BRI Ponorogo Branch. Using qualitative methods, this study collects data through in-depth interviews, participatory observations, and document analysis to evaluate ease of use, speed of response, and customer satisfaction as well as challenges faced by bank officers. The findings show that the web-based system is effective in speeding up the handling of reports and increasing customer satisfaction, with responses generally received in less than 24 hours. Customers find this system easy to use and useful, despite technical obstacles and limited access to data faced by officers. Professional interaction between bank officers and customers also contributes to high satisfaction. Analysis of the documentation shows an increase in the number of fraud reports handled since the implementation of this system. Recommendations to improve effectiveness include increased training for bank officers, improvements to technological infrastructure, and the development of additional features on the system. This research provides important insights for the development of fraud reporting systems in the banking sector, with the hope of improving customer protection in the future.
Co-Authors Abdul Azis Abdul Haris Nur Sugeng Abi Ibnu Majid Achmad Agung Maulana Saiful Rizal Afiffuddin, Afiffuddin Afiffudin Afiffudin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin, Afifuddin Agus Abidin Agus Zainal Abidin Agus Zainal Abidin Agus Zainal Abidin Ahmad Isnaini Haryanto Aina Khilya Isna Shofia Akhmad Tabrani Akmad Piru Jabadi Anggun Adiningsih Aprillia, Nanda Ari Pradana, Silfa Artanty Utami Atiqoh, Lia Nur Bastomi, Ahmad Cokro Wibowo Sumarsono Damayanti, Dwi Ayu David Eko Prasetyo David J Griffiths Denis Wijayanto Denny Rakhmad Widi Ashari Devi Permana Dhani Wahid Dhea Aprilia Dimas Indra Laksmana Dwi Ari Kurniawati Dwi Ayu Damayanti Dwi Hari Cahyono Dwi Ratna Fatmawati Eka Saputra, Mohammad Ardiansyah Eva Auliya Putri femia yuhandika Fietatul Ihdiyah Gandis Wulan Oktavisatrika Geofany Brillian Fajar Akasha Ginayuh, Gangsar Hamdhani, Rofiqa Marta Haning Tri Novianti, Haning Tri Hayat Hayat Hayat , Hayat Hayat Hayat Hayat Hayat Heny Ayu Agustina Hidayah Kartiko Weny Hikmah Haryanti Iik Sakinah Iis Khoirun Nisa’ Imam Asrori Indana Masda Masruroh Inggit Kentjonowaty Iswara, Yoga Nur Jeni Susyanti KABRAN JADIDAH PICAL Khoiron Khoiron khoiron khoiron Khoiron Khoiron Kiki Anggraini, Kiki Laela Octaviana Yusuf Lailatul Chasanah Langgeng Rahmatullah Putra Lavenia Ied Harany Lina Kusumawati Lisna Wati Mohamad Lutfiyah Lutfiyah Luthfi Mulya Rizqi Maratus Solihah MIFTAKHUL JANNAH Moh Subaidi Moh. Ali Mas’udi Mohammad Afifulloh Mohammad Mas’ud Said Mohammad Muhibbin Mohammad Muhibbin Muchamad Arif Wijayanto Muh Oji Mardiansyah Muhammad Djunaidi Ghony Muhammad Fajriansyah Muhammad Mas'ud Said Muhammad Saidin Mangu Duru Muhammad Syahrul Hidayat Mustasfiri Mustasfiri Mustofa, Mutmainnah Nabila Hanun Zayain Najib Shinwari Nanik Maulidiyah Nikmatul Laily Agustin Niko Yuwandika Ramadhan Nimas Aulia Nandha Pratama Ninda Herista Bella Nizar Subqi Hamza Nur Chamidah Nur Fajar Arief Nur Habiba Febriantika Sari Nur Laili Ismayanti Pardiman Pardiman Prautami Sintaresmi Putra, Achmad Nowenta Putri Awaliyah Raphael Ersa Manusakerti Ratna Puspita, Wyls Retno Wulan Sekarsari Ridlwan, Muhammad Ama Ridlwan, Muhammad Ama Rini Rahayu Kurniati Riska Aisyah Putri Risna Amalia Riswandha Imawan Riza Mustofa Rochmatin, Laily Rofiqotul Ummah Roni Pindahanto Roni Pindahanto Widodo Roni Widodo Roni Widodo Rudianto Rudianto Rudianto Rudianto Rulam Ahmadi Rulam Ahmadi Rulam Ahmadi Samian Selly Nurlita Sari Selvi Marcellia Setiawan, Galih Wahyu Shangriani Yona Subagyo Shinta Dwi Lestari Sintaresmi, Prautami Sri Ambar Budi Suhartatik Suhartatik Sukma Faradiba Sumartono Sumartono Sunardi Sunardi Sunariyanto Sunariyanto Sunariyanto Sunariyanto, Sunariyanto Surya Sari Faradiba Suyeno Suyeno Taufiq Rahman Ilyas Tiffany Heruveradita Tony Hartono Trina Yuni Safitri Utami Sri Maryani Vena Syaharani Widyatmoko, Vicky Rahadyanto Yandri Radhi Anadi Yaqub Cikusin Yunta Fa’aubi Maulidyah Yusni, Berliana Shakinah Zainal Abidin