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The Role of the Public Service Mall in the Perspective of Good Governance femia yuhandika; Slamet Muchsin; Rini Rahayu Kurniati; Najib Shinwari; David J Griffiths
Publisia: Jurnal Ilmu Administrasi Publik Vol. 10 No. 2: Oktober 2025
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v10i2.15809

Abstract

This study aims to examine the role of Merdeka Malang Public Service Mall (MPP) in supporting the implementation of good governance principles, particularly transparency, accountability, service efficiency, and public participation. The research employs a qualitative method with data collected through in-depth interviews, observations, and documentation. Informants include MPP staff, tenants from various agencies, and service users. The findings reveal that MPP Merdeka Malang successfully facilitates integrated services that simplify public access to various government and non-government services efficiently. Transparency and accountability are realized through open information mechanisms, supervision, and responsive complaint management. Public participation is also encouraged through consultation spaces and user satisfaction surveys. However, challenges such as inter-agency coordination and suboptimal digital integration need improvement. Overall, MPP Merdeka Malang has implemented the New Public Service (NPS) principles in its public service delivery and significantly contributes to good governance at the local level. This study recommends enhancing coordination, technological integration, and socialization to improve service quality and public participation
Policy Implementation Challenges in Addressing Child Sexual Violence Sitna Aisa S. Igobula; Slamet Muchsin; Ali Masykur Musa
Academia Open Vol. 10 No. 1 (2025): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.11299

Abstract

General Background: The well-being and development of children are foundational to a nation's future. Specific Background: In Indonesia, despite existing child protection laws, sexual violence against children remains a persistent issue, including in Malang City. Knowledge Gap: There is limited analysis of how local protective policies are implemented and what challenges hinder their effectiveness. Aims: This study aims to identify and evaluate the policy implementation of child sexual assault response in Malang, focusing on procedures, enabling factors, and obstacles. Results: The findings reveal that the UPT PPA operates under a supportive legal framework but faces barriers such as limited human resources, low public awareness, weak community engagement, and issues in case reporting consistency. Novelty: This study contributes a contextualized understanding of the operational challenges within a local child protection agency in Indonesia.Implications: The results highlight the need for targeted capacity building, improved reporting mechanisms, and broader community involvement to enhance the effectiveness of protective policies for children in Malang. Highlights: Highlights the gap between legal protection and practical implementation. Identifies key barriers such as low awareness and limited resources. Emphasizes the role of local agencies like UPT PPA in safeguarding children. Keywords: Policy Implementation, Sexual Violence, Child Protection
IMPLEMENTASI PROGRAM ZERO WASTE EDUCATION PARK DALAM PENGELOLAAN SAMPAH: STUDI KASUS DI KOTA BATU, JAWA TIMUR Iswara, Yoga Nur; Muchsin, Slamet; Sunariyanto, Sunariyanto
Jurnal Praksis dan Dedikasi Sosial Vol. 7 No. 2 (2024)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

IMPLEMENTING THE ZERO WASTE EDUCATION PARK PROGRAMME IN WASTE MANAGEMENT: A CASE STUDY IN BATU CITY, EAST JAVA This research discusses the Zero Waste Education Park Programme in Batu City, East Java, as an effort to achieve zero waste targets amidst the increasingly important issues of climate change and environmental degradation. A descriptive qualitative method with an explanatory approach was used, with primary data from interviews and secondary data from related documents. The results show that the program has various educational and waste management tools, but still faces several obstacles such as lack of socialization, lack of facilities, and technical problems with pyrolysis machines. To achieve the goal of zero waste, several strategies are recommended, including strengthening socialization, increasing community participation, improving facilities, optimising technology, enforcing regulations, economic empowerment and collaboration between different stakeholders. By implementing these strategies in an integrated and sustainable manner, it is expected that Batu City can achieve its vision of a sustainable zero-waste area and become an example for other regions in environmentally sound waste management. Penelitian ini membahas tentang Program Zero Waste Education Park di Kota Batu, Jawa Timur, sebagai upaya mencapai target bebas sampah di tengah isu perubahan iklim dan degradasi lingkungan yang semakin penting. Metode kualitatif deskriptif dengan pendekatan eksplanatif digunakan, dengan data primer dari wawancara dan data sekunder dari dokumen terkait. Hasil penelitian menunjukkan bahwa program ini memiliki berbagai wahana edukasi dan pengelolaan sampah, namun masih dihadapi oleh beberapa hambatan seperti kurangnya sosialisasi, kekurangan fasilitas, dan masalah teknis penggunaan mesin pirolisis. Untuk mencapai target zero waste, beberapa strategi direkomendasikan, termasuk penguatan sosialisasi, peningkatan partisipasi masyarakat, peningkatan fasilitas, pengoptimalan teknologi, penegakan peraturan, pemberdayaan ekonomi, dan kolaborasi antar berbagai pihak terkait. Dengan menerapkan strategi-strategi tersebut secara terpadu dan berkelanjutan, diharapkan Kota Batu dapat mencapai visi sebagai daerah zero waste yang berkelanjutan dan menjadi contoh bagi daerah lain dalam pengelolaan sampah yang ramah lingkungan.
Efektivitas Lembaga Pelatihan Kerja Dalam Mengurangi Pengangguran Di Kabupaten Madiun Imam Nurwedi; Slamet Muchsin; Afifuddin Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 2 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i2.5389

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The high unemployment rate in Madiun Regency, reaching 4.34% in 2024, surpassing the East Java Province average of 4.19%, indicates that effective policy interventions are needed, particularly job training programs. Using the case study of LPK Aclasindo Inti Persada. This research aims to evaluate the overview of the job training program, assess its effectiveness, and identify obstacles in its implementation in an effort to reduce unemployment rates. This study conducted qualitative research with a case study design. The purposive sampling technique was used to select informants, and the research population consisted of institution managers and community members who participated in the training. Data collection was conducted thru observation, interviews, and documentation. Meanwhile, data analysis was carried out using a qualitative descriptive method consisting of the stages of reduction, presentation, and conclusion drawing. The research results show that effective job training improves competence, readiness, and workforce absorption thru alignment with industry needs and partnerships with companies. However, the impact has not been optimal due to low community participation, limited access to information and training, and minimal work experience. Moreover, structural barriers such as the limited job market continue to restrict the contribution of training in reducing unemployment. The research conclusion states that the success of the program is not only measured by the quality of training and the absorption capacity of graduates but also considers the level of participation, available job opportunities, and public perception. Therefore, strengthening the synergy between training institutions, the government, and the industrial sector, along with increasing outreach to the community, is key to building a sustainable and impactful job training model.
Analysis of Dynamic Governance in the Implementation of Hajj at the Office of the Ministry of Religious Affairs of Blitar Regency Dwi Ayu Damayanti; Slamet Muchsin; Hayat Hayat
Eduvest - Journal of Universal Studies Vol. 5 No. 3 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i3.1786

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The hajj pilgrimage process at the Office of the Ministry of Religion of Blitar Regency has been marked by an increasing waiting period each year, leading to longer queues. This study aims to: 1) assess the implementation of the hajj service policy at the Office of the Ministry of Religion of Blitar Regency; 2) analyze the dynamics of governance in the execution of hajj services; and 3) identify both supporting and inhibiting factors affecting the policy's effectiveness in enhancing service quality. Employing a qualitative and descriptive research approach, the study finds that policy implementation dimensions—Communication, Resources, Disposition, and Bureaucratic Structure—are generally functioning well. However, the resource dimension requires improvement for optimal service delivery. The Dynamic Governance analysis reveals that the Office of the Ministry of Religion of Blitar Regency, through its Thinking Forward initiative, has effectively synergized with the Ministry of Religion of the Republic of Indonesia. Strategic policies have been adopted to manage the hajj waiting period more efficiently. Innovations such as bio visa recording have been implemented independently by the Blitar office, bypassing the Central Ministry. Furthermore, the Blitar office is working to increase pilgrimage capacity by exceeding standard quotas and engaging in comparative studies with Tangerang City to adopt best practices. Overall, while improvements have been made, ongoing enhancements in resource management and strategic policy implementation are essential for better handling of the hajj waiting period and service quality.
The Effect of Features, Application Duration and Quality of Practice License Services on Health Worker Satisfaction Rofiqa Marta Hamdhani; Slamet Muchsin; Rini Rahayu Kurniati
Eduvest - Journal of Universal Studies Vol. 5 No. 8 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i8.52026

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The Practice License (SIP) is an official acknowledgment of healthcare professionals’ competence and serves as a regulatory tool to ensure patient safety and high service standards. The addition of a submission duration feature is expected to accelerate the SIP issuance process and improve the overall quality of licensing services. This study aims to analyze the effects of submission duration and service quality on healthcare professionals’ satisfaction, both individually and simultaneously, and to determine which factor has the strongest influence. A quantitative approach was applied, using questionnaires for data collection and SPSS version 24 for data analysis. From a total population of 443 healthcare professionals who applied for a SIP via the e-Simpadu system between January 2 and October 31, 2024, a sample of 210 respondents was selected using Slovin’s formula. Multiple linear regression analysis was used. The partial test showed that submission duration (t = 16.088) and service quality (t = 9.226) both had significant effects, with t-values exceeding the critical t-table value of 1.971. Simultaneously, both variables significantly influenced satisfaction (F = 689.329 > 3.00; sig = 0.00). Among the two, submission duration was the most dominant factor, contributing 56.62% (β = 0.627), while service quality contributed 30.28%.
IMPLEMENTASI UNDANG - UNDANG NOMOR 7 TAHUN 2012 TENTANG PENANGANAN KONFLIK SOSIAL Prautami Sintaresmi; Slamet Muchsin; Rulam Ahmadi
Jurnal Academia Praja Vol 5 No 1 (2022): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v5i1.889

Abstract

Implementasi suatu kebijakan publik adalah suatu tindakan yang dapat dilaksanakan sesudah kebijakan dirumuskan dan ditetapkan. Salah satu kebijakan yang diimplmentasikan di daerah adalah berkaitan dengan penanganan konflik sosial khususnya pencegahan konflik sosial. Penelitian ini bertujuan untuk mengetahuai bagaimana implementasi UU Nomor 7 Tahun 2012 tentang Penanganan Konflik Sosial Di Kota Probolinggo, mengetahui faktor-faktor pendukung dan penghambat pencegahan konflik sosial di Kota Probolinggo dan startegi menghadapi faktor - faktor penghambat pencegahan konflik sosial di Kota Probolinggo. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui interview, selain itu diperlukan observasi lapangan dan dokumentasi.Hasil penelitian mengantarkan pada kesimpulan implementasi penanganan konflik sosial di Kota Probolinggo,khususnya pencegahan konflik dilaksanakan Tim Terpadu Penanganan Konflik Sosial sebagai pelaku implemetasi (implementator) dan masyarakat sebagai sasaran kebijakan. Faktor pendukung pencegahan konflik sosial di Kota Probolinggo adalah sinergi yang baik sumber daya manusia pelaksana implementasi, kondisi geografis dan luas wilayah Kota Probolinggo dan penggunaana sosial media yang baik dan benar. Sedangkan faktor-faktor penghambatnya adalah pelaksanaan pencegahan konflik sosial belum melibatkan LSM/Ormas dan perguruan tinggi, minimnya inovasi dalam pencegahan konflik sosial, dukungan pendanaan,minimnya dukungan regulasi. Adapun stretegi untuk mengatasi hambatan adalah menjalin kerjasama dengan LSM/Ormas dan perguruan tinggi sebagai mitra dalam pencegahan konflik sosial di Kota Probolinggo, mendorong munculnya inovasi dalam pencegahan konflik sosial, peningkatan koordinasi dengan Tim Anggaran Pemerintah Daerah dan penyusunan regulasi dimana mendukung pencegahan konflik sosial
Pemanfaatan Data Pengaduan SP4N LAPOR Dalam Perumusan Kebijakan Publik Di Pemerintah Kabupaten Madiun Tony Hartono; Slamet Muchsin; Afifuddin Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5159

Abstract

The effective utilisation of citizen generated complaint data as a strategic input for evidence informed public policy continues to present challenges for local government institutions. This study investigates the utilisation of SP4N LAPOR complaint data in the public policy making processes of the Madiun Regency Government. SP4N LAPOR is Indonesia’s national public service complaint management system designed to enable citizens to submit feedback, grievances, and recommendations directly to relevant government agencies. Employing a descriptive qualitative research design, the study draws on data collected through in-depth interviews, non-participant observation, and document analysis of relevant institutional materials. The findings indicate that, despite a marked increase in SP4N LAPOR complaint submissions from 2020 to 2024, the integration of this data into formal public policy formulation remains limited. Complaint data are predominantly used for administrative reporting and performance monitoring rather than as analytical evidence to inform policy decisions. Key constraints include institutional fragmentation, limitations in technical system interoperability, and inadequate analytical capacity within human resources. These factors collectively diminish the potential of complaint data to support evidence-based governance. Consequently, this study recommends strengthening analytical competencies among public officials, institutionalising a dedicated complaint data analysis unit, and integrating SP4N LAPOR with planning and budgeting platforms to enhance the utilisation of citizen feedback for responsive and data driven public policy making. Unlike previous research that used SP4N LAPOR as an instrument for the effectiveness of complaint services, this study places complaint data as the analytical foundation for evidence informed public policy at the local government level.
Pengelolaan Kenaikan Pangkat PNS Berbasis SIASN Berdasarkan Peraturan BKN Nomor 4 Tahun 2023 di Kabupaten Madiun Gangsar Ginayuh; Slamet Muchsin; Afifuddin Afifuddin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5208

Abstract

The application of Regulation of the National Civil Service Agency (BKN) Number 4 of 2023, which extends the promotion submission period for civil servants (PNS) from two to six times per year, represents a digital reform in personnel management. This research intends to evaluate the execution of promotional services through the State Civil Apparatus Information System (SIASN), examine the effects of the policy, and recognize difficulties challenges. A descriptive qualitative approach was employed, with data collected through in depth interviews, observations, and document analysis involving personnel administrators and civil servants as service users. Data were analyzed interactively through data reduction, data display, and conclusion drawing. The results indicate that the policy has improved efficiency, transparency, and service certainty in personnel administration. However, the increased service frequency has led to a higher workload for verification officers and persistent challenges related to document readiness, digital literacy gaps, and limited service responsiveness and empathy. The novelty of this study lies in demonstrating that increased service frequency and digitalization do not automatically translate into comprehensive service quality improvement, highlighting the need for strengthening human resource capacity and supporting systems to ensure sustainable and adaptive personnel policy implementation. 
Pengaruh Kualitas Pelayanan SIAKAD terhadap Kepuasan Mahasiswa pada Fakultas Teknik Sipil dan Perencanaan, Institut Teknologi Nasional (ITN) Malang Haning Tri Novianti; Yaqub Cikusin; Slamet Muchsin; Dimas Indra Laksmana
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 1 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i1.5291

Abstract

The rapid advancement of information technology has encouraged higher education institutions to deliver academic services through effective and responsive digital platforms, particularly Academic Information Systems (SIAKAD). Nevertheless, the presence of such systems does not automatically ensure high levels of student satisfaction, as service quality remains a decisive factor in shaping user experience. This study aims to examine the influence of SIAKAD service quality on student satisfaction at the Faculty of Civil Engineering and Planning, Institut Teknologi Nasional (ITN) Malang. An explanatory quantitative design was employed, involving 71 respondents selected through accidental sampling based on the Slovin formula. Service quality was operationalized using the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Student satisfaction was assessed by measuring the alignment between expectations and perceived performance. Data were collected through Likert-scale questionnaires and analyzed using multiple linear regression with IBM SPSS. The findings reveal that, collectively, SIAKAD service quality exerts a significant effect on student satisfaction (F = 83.095; p < 0.001), with a coefficient of determination (R²) of 0.865, indicating a strong explanatory power of the model. Partially, all five dimensions demonstrate positive and significant contributions, with responsiveness emerging as the most influential factor (β = 0.408), followed by empathy (β = 0.336), assurance (β = 0.222), tangibles (β = 0.218), and reliability (β = 0.204). These results underscore that prompt responses, clear academic information, and attentive support play a central role in shaping students’ perceptions of satisfaction. Strengthening service quality and enhancing responsiveness are therefore essential strategies for fostering student satisfaction and reinforcing effective digital governance in higher education institutions.
Co-Authors Abdul Azis Abdul Haris Nur Sugeng Abi Ibnu Majid Achmad Agung Maulana Saiful Rizal Achmad Nowenta Putra Afiffuddin, Afiffuddin Afiffudin Afiffudin Afiffudin Afiffudin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin Afifuddin, Afifuddin Agus Abidin Agus Zainal Abidin Agus Zainal Abidin Agus Zainal Abidin Ahmad Bastomi Ahmad Isnaini Haryanto Aina Khilya Isna Shofia Akhmad Tabrani Akmad Piru Jabadi Ali Masykur Musa Anggun Adiningsih Aprillia, Nanda Ari Pradana, Silfa Artanty Utami Atiqoh, Lia Nur Cokro Wibowo Sumarsono David Eko Prasetyo David J Griffiths Denis Wijayanto Denny Rakhmad Widi Ashari Devi Permana Dhani Wahid Dhea Aprilia Dimas Indra Laksmana Dwi Ari Kurniawati Dwi Ayu Damayanti Dwi Hari Cahyono Dwi Ratna Fatmawati Eka Saputra, Mohammad Ardiansyah Eva Auliya Putri femia yuhandika Fietatul Ihdiyah Gandis Wulan Oktavisatrika Gangsar Ginayuh Geofany Brillian Fajar Akasha Haning Tri Novianti Hayat Hayat Hayat Hayat Hayat Hayat Heny Ayu Agustina Hidayah Kartiko Weny Hikmah Haryanti Iik Sakinah Iis Khoirun Nisa’ Imam Asrori Imam Nurwedi Indana Masda Masruroh Inggit Kentjonowaty Iswara, Yoga Nur Jeni Susyanti KABRAN JADIDAH PICAL Khoiron Khoiron Khoiron Khoiron khoiron khoiron Kiki Anggraini Laela Octaviana Yusuf Lailatul Chasanah Langgeng Rahmatullah Putra Lavenia Ied Harany Lina Kusumawati Lisna Wati Mohamad Luthfi Mulya Rizqi M. Djunaidi Ghony Maratus Solihah MIFTAKHUL JANNAH Moh Subaidi Moh. Ali Mas’udi Moh. Muhibbin Mohammad Afifulloh Mohammad Mas’ud Said Mohammad Muhibbin Muchamad Arif Wijayanto Muh Oji Mardiansyah Muhammad Faisal Muhammad Fajriansyah Muhammad Mas&#039;ud Said Muhammad Saidin Mangu Duru Muhammad Syahrul Hidayat Mustasfiri Mustasfiri Mustofa, Mutmainnah Nabila Hanun Zayain Najib Shinwari Nanik Maulidiyah Nikmatul Laily Agustin Niko Yuwandika Ramadhan Nimas Aulia Nandha Pratama Ninda Herista Bella Nizar Subqi Hamza Nur Chamidah Nur Fajar Arief Nur Habiba Febriantika Sari Nur Indira Maharani Nur Laili Ismayanti Pardiman Pardiman Prautami Sintaresmi Prautami Sintaresmi Putri Awaliyah Raphael Ersa Manusakerti Ratna Puspita, Wyls Retno Wulan Sekarsari Ridlwan, Muhammad Ama Ridlwan, Muhammad Ama Rini Rahayu Kurniati Rini Rahayu Kurniati Riska Aisyah Putri Risna Amalia Riswandha Imawan Riza Mustofa Rochmatin, Laily Rofiqa Marta Hamdhani Rofiqotul Ummah Roni Pindahanto Roni Pindahanto Widodo Roni Widodo Roni Widodo Rudianto Rudianto Rudianto Rudianto Rulam Ahmadi Rulam Ahmadi Rulam Ahmadi Rulam Ahmadi Samian Selly Nurlita Sari Selvi Marcellia Setiawan, Galih Wahyu Shangriani Yona Subagyo Shinta Dwi Lestari Sitna Aisa S. Igobula Sri Ambar Budi Suhartatik Suhartatik Sukma Faradiba Sumartono Sumartono Sunardi Sunardi Sunariyanto Sunariyanto Sunariyanto Sunariyanto, Sunariyanto Surya Sari Faradiba Suyeno Suyeno Taufiq Rahman Ilyas Tiffany Heruveradita Tony Hartono Trina Yuni Safitri Utami Sri Maryani Vena Syaharani Widyatmoko, Vicky Rahadyanto Yandri Radhi Anadi Yaqub Cikusin Yaqub Cikusin Yunta Fa’aubi Maulidyah Yusni, Berliana Shakinah Zainal Abidin