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Relationship Between Patient Satisfaction and Pharmaceutical Services at Scholoo Keyen Regional Hospital 2024 Battiling, Ferida; Uly, Nilawati; Muttaqien Al-Maidin, Achmad R.; Zamli
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 7 No. 8: AUGUST 2024 - Media Publikasi Promosi Kesehatan Indonesia (MPPKI)
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/mppki.v7i8.5850

Abstract

Introduction: The quality of hospital pharmaceutical services must be maintained because it greatly influences patient satisfaction. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the patient's quality of life. Patients will receive satisfaction from the quality of service provided by the hospital. Objective: The aim is to ascertain the correlation between the level of outpatient satisfaction and the quality of pharmaceutical services at the outpatient depot pharmacy installation at Scholoo Keyen Regional Hospital, South Sorong Regency, in 2024. Method: We conducted quantitative descriptive analytical research using a given questionnaire, and then we conducted interviews to supplement the qualitative data, deepening the field's findings and producing a comprehensive understanding of the studied phenomenon. Result: The satisfaction variable yielded the following results: 1 person (4%) expressed dissatisfaction, 91 expressed satisfaction (37%), and 154 expressed extreme satisfaction (62.6%). According to the reliability dimension, service quality was not important in category 0 (0%), important in category 11 (4.5%), and very important in category 235 (95.5%). Responsiveness: not important 0 (0%), important 9 people (3.7%), and very important 237 (96.3%). Assurance: not important 0 (0%), important 7 (2.8%), and very important 239 (97.2%). Empathy is not important at 0 (0%), important at 8 (3.3%), and very important at 238 (96.7%). Empathy is classified as tangible, not important at 0%, important at 20 (8.1%), and very important at 226 (91.9%). The Kruskall-Wallis test found that patients were satisfied with the services they received on all five dimensions: reliability (0.014), responsiveness (0.000), assurance (0.008), empathy (0.003), and tangible (0.009). Conclusion: According to the Kruskal-Wallis test, the p-value for satisfaction with employee performance was 0.000. p-valued 0,000 < 0,05 until Ho rejected If accepted, we can assert a relationship between employee satisfaction and performance in the RSUD Scholoo Keyen district of Sorong South.
Analisis Faktor-Faktor Yang Mempengaruhi Kelelahan Kerja Pada Tenaga Kesehatan Ningrum, Sri Hutami Ayu; Adam, Arlin; Sainuddin, Sudirman; Zamli, Zamli
Bunda Edu-Midwifery Journal (BEMJ) Vol. 7 No. 2 (2024): September 2024
Publisher : Akademi Kebidanan Bunga Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54100/bemj.v7i2.219

Abstract

Penelitian ini membahas Faktor-Faktor Yang Mempengaruhi Kelelahan Kerja Pada Tenaga Kesehatan Di Puskesmas Basse Sangtempe Utara. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian terdapat pengaruh pada jalur I dimana t tabel 1.696 sedangkan t hitung pada variable bebean kerja nilai t hitung 1,918 dan nilai signifikansi 0.001, umur nilai t hitung 1888 dan nilai signifikansi 0,002, waktu kerja nilai t hitung 1.719 dan nilai signifikansi 0.000. hal ini menunjukkan terdapat pengaruh dimana nilai t hitung < nilai t table, nilai signifikansi > 0.05.pada uji analisis pada jalur II diketahui terdapat pengaru dimana nilai t hitung pada variable kelelahan kerja nilai t hitung 2.050 dan nilai signifikasi 0.003, variable umur nilai t hitung 2.343 dan nilai signifikasi 0.006. variable waktu kerja nilai t hitung 3.123 dan nilai signifikasi 0.004.variabel lam kerja nilai t hitung 1.808 dan nilai signifikasi 0.007.Pada uji sobel test terdapat pengaruh antara variable beban kerja terhadap kelelahan kerja melalui lama kerja dimana nilai t hitung 3.1549 dan nilai signifikansi 0.007. variable umur terhadap kelelahan kerja melalui lama kerja dimana nilai t hitung 2.7007 dan nilai signifikansi 0.006. variable waktu kerja terhadap kelelahan kerja melalui lama kerja dimana nilai t hitung 3.6349 dan nilai signifikansi 0.002. Pimpinan harus lebih peduli terhadap pegawai puskesmas, untuk selalu memperhtikan beban kerja pegawai. Sebaiknya buat pegawai yang usianya > 35 tahun dan yang memegang program agar tugas dalam memegang pasien lebih dikurangi, mengingat mereka memilii beban kerja ganda.
Kinerja Perawat Analisis Faktor Yang Berhubungan Dengan Kinerja Perawat Di Rumah Sakit Mega Buana Kota Palopo: Analisis Faktor Yang Berhubungan Dengan Kinerja Perawat Di Rumah Sakit Mega Buana Kota Palopo Wahyuddin, Wahyuddin; Ilyas, Muh; Saenuddin, Sudirman; Zamli, Zamli
An Idea Health Journal Vol 5 No 01 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i01.375

Abstract

The standard of nursing care given to patients reflects good performance, which is supported by the high competence of nurses in executing their duties .This study aims to identify the factors influencing nurse performance at Mega Buana Hospital in Palopo City. “Utilizing a quantitative approach with a cross - sectional studydesign , theresearch encompassed all nurses working at Mega Buana Hospital, with a sample size of 80 nurses selected through total sampling” . Data analysis was conducted using univariate and bivariate methods, employing the Chi -Square Test for statistical analysis. The results of the study showed that there was a relationship between attitude and nurse performance at Mega Buana Hospital Palopo (p value = 0.012), there was a relationship between skills and nurse performance at Mega Buana Hospital Palopo (p value = 0.001), there was a relationship between compensation and nurse performance at Mega Buana Hospital Palopo (p value = 0.002), and there was a relationship between workload and nurse performance at Mega Buana Hospital Palopo (p value = 0.001).It is recommended that the hospital regularly provides training and guidance to nurses to enhance their skills in delivering nursing care services.”
The Analisis Faktor yang Berhubungan dengan Penerapan Keselamatan dan Kesehatan Kerja (K3) pada Perawat di Rumah Sakit Mega Buana Palopo Tahun 2024 Justiani, Justiani; Ilyas, Muh; Sanuddin, Sudirman; Zamli, Zamli
An Idea Health Journal Vol 5 No 01 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i01.387

Abstract

Hospital Occupational Safety and Health (K3RS) is a very important part of the hospital. In this study, a quantitative research design with a cross-sectional research design was used. The population in this study were all nurses at Mega Buana Palopo Hospital with a target number of 88 nurses divided into several service units. The sample used in this research was 88 respondents with sampling using total sampling. Data analysis used in this research was using IBM SPSS Statistics 29. Based on the results, the research results show that the significant value of the knowledge (X1) and K3 socialization (X2) variables is smaller than the alpha value (0.00 < 0.05) so it can be interpreted as that K3 knowledge and socialization is related to the implementation of occupational safety and health (K3) among nurses at Mega Buana Palopo Hospital. Therefore, it is hoped that hospitals can further increase the knowledge of nurses in each work unit and carry out outreach regarding information and matters relating to the management process for implementing occupational safety and health (K3). This effort can be carried out by implementing tiered training for nurses and other officers regarding K3 principles, K3 risks and how to control each existing risk or danger.
REVOLUSI DIGITAL DALAM LITERASI LAKTASI; PENERAPAN TEKNOLOGI PENDAMPING ASI MOMMY-BE DI DESA PAKATTO, KABUPATEN GOWA Azniah Syam; Indra Dewi; Firawati, Firawati; A. Rizki Amelia; Asriah Syam; Zamli, Zamli
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 8: Januari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan pelaksanaan kegiatan pengabdian kepada masyarakat ini adalah meningkatkan literasi dan keterampilan ibu menyusui di Desa Pakatto melalui penerapan teknologi Mommy-Be. Meningkatkan durasi pemberian ASI dan menjamin bayi mendapatkan ASI Eksklusif sebagai dasar pemenuhan gizi optimal bayi dalam pengurangan potensi stunting di Desa Pakatto. metode pelaksanaan kegiatan penerapan Mommy-Be dalam konteks pengabdian kepada masyarakat adalah Sosialisasi, Pelatihan, Penerapan Teknologi,Pendampingan dan Evaluasi, dan Keberlanjutan Program. Kegiatan sosialisasi, pelatihan, konseling, dan pendampingan intensif memberikan dampak positif terhadap pemahaman ibu menyusui mengenai pentingnya ASI eksklusif dan pengoperasian teknologi pendukung. Evaluasi menunjukkan adanya peningkatan pemahaman, namun masih ada ruang untuk perbaikan, khususnya dalam hal peningkatan partisipasi forum diskusi dan optimalisasi fitur aplikasi. Program ini juga berhasil memperkuat peran kader kesehatan dalam memberikan layanan berbasis teknologi, meskipun diperlukan pendampingan lanjutan untuk menjaga konsistensi layanan
POST-ACCREDITATION EFFICACY IN PUBLIC HEALTH INTERVENTIONS: A QUALITATIVE INQUIRY INTO COMMUNITY HEALTH CENTERS' PERFORMANCE -, Syamsuddin; Ma'rufi, Ma'rufi; zamli, zamli
Indonesian Journal for Health Sciences Vol 9, No 1 (2025): March
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ijhs.v9i1.9928

Abstract

Community Health Efforts (CHE) function as primary healthcare services with a predominant emphasis on preventive and promotive measures. This study addresses the issue of the performance efficacy of the Community Health Efforts (CHE)Program at the Katoi Community Health Center (Puskesmas) in North KolakaRegency following accreditation. This research aims to elucidate and critically analyze the performance of the Community Health Initiatives post-accreditation at Katoi Community Health Center. Employing a descriptive methodology with a qualitative approach, the study incorporates in-depth interviews, systematic observations, and comprehensive documentation. The collected data were subjected to analysis through processes of data reduction, data display, and conclusion drawing. The findings reveal that the performance of the Health Promotion, Environmental Health, Family Health, and Community Nutrition programs is classified as Excellent, whereas the performance of the Disease Prevention and Control program is rated as Satisfactory. Additionally, there is a discernible correlation between the accreditation status of the community health center and the performance metrics of the CHE program at Katoi Community Health CenterCommunity Health Efforts (CHE) function as primary healthcare services with a predominant emphasis on preventive and promotive measures. This study addresses the issue of the performance efficacy of the Community Health Efforts (CHE)Program at the Katoi Community Health Center (Puskesmas) in North KolakaRegency following accreditation. This research aims to elucidate and critically analyze the performance of the Community Health Initiatives post-accreditation at Katoi Community Health Center. Employing a descriptive methodology with a qualitative approach, the study incorporates in-depth interviews, systematic observations, and comprehensive documentation. The collected data were subjected to analysis through processes of data reduction, data display, and conclusion drawing. The findings reveal that the performance of the Health Promotion, Environmental Health, Family Health, and Community Nutrition programs is classified as Excellent, whereas the performance of the Disease Prevention and Control program is rated as Satisfactory. Additionally, there is a discernible correlation between the accreditation status of the community health center and the performance metrics of the CHE program at Katoi Community Health Center
Behavioral and Environmental Risk Factors of Typhoid Fever: A Case-Control Study in Balongpanggang, Gresik Regency Zamli, Zamli; Amanah, Indra; Alim, Andi; Yenni, Yenni; Rosita, Rosita
Poltekita: Jurnal Ilmu Kesehatan Vol. 19 No. 1 (2025)
Publisher : Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33860/jik.v19i1.4171

Abstract

Typhoid fever remains a significant public health burden in developing countries, including Indonesia, where poor hygiene and sanitation contribute to its endemicity. This study aimed to identify behavioral risk factors associated with typhoid fever in the working area of UPT Puskesmas Balongpanggang, Gresik Regency. A quantitative, analytic case control study was conducted involving 74 respondents, equally divided between the case group (patients diagnosed with typhoid fever) and the control group (individuals without the disease). Purposive sampling was applied to select participants, and data collection was carried out through structured interviews using a validated questionnaire. Statistical analysis was performed using chi square tests to evaluate associations between specific behaviors and disease occurrence. The study identified six significant behavioral risk factors: eating outside the home (OR = 5.022; 95% CI: 1.465–17.217), consuming raw food (OR = 15.231; 95% CI: 1.850–125.420), drinking untreated water (OR = 10.828; 95% CI: 3.182–36.848), poor knowledge about typhoid (OR = 90.417; 95% CI: 16.991–481.135), family history of typhoid (OR = 4.758; 95% CI: 1.720–13.164), and not washing hands after defecation (OR = 36.458; 95% CI: 7.491–177.444). These results emphasize the role of individual hygiene practices and household behaviors in typhoid transmission. In conclusion, this study provides strong evidence for prioritizing behavior focused public health interventions and educational programs as key strategies for typhoid fever prevention in endemic communities.
Evaluation Analysis of the Implementation of the Puskesmas Management Cycle in the Health Office of the South Sorong District in 2024 Ruhwandi, Ruhwandi; Adam, Arlin; Iskandar, Ishaq; Zamli, Zamli
Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Vol. 11 No. 1 (2025)
Publisher : Faculty of Medicine, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/htj.v11i1.1506

Abstract

Background: Management of puskesmas is critical to providing quality health services through effective planning, organising, implementing, and controlling. Improving the quality of health services builds patient trust. The Healthy Indonesia Programme aims to improve services at first level health facilities, including puskesmas, but many still do not meet quality standards. This study evaluates the management cycle of puskesmas at the South Sorong District health office.Objectives: This study aims to analyse the evaluation of the implementation of the puskesmas management cycle at the South Sorong District Health Office. Methods: A qualitative approach was used with informants from four puskesmas: Teminabuan, Konda, Kokoda, and Kais Darat, representing 16 puskesmas in the region.Results: Some puskesmas follow the planning stages involving mini-workshops and Introspection Survey data, but not consistently. There were challenges maintaining the monthly mini-workshop schedule and using the monthly work programme plan results. Monitoring processes were not always optimal, with most responsibility falling on the head of the puskesmas and administrative staff, while the role of the programme focal point was not fully maximised.Conclusion: puskesmas should improve the consistency, quality, and effectiveness of management through increased managerial competence, efficient budget management, and optimisation of planning, implementation, and monitoring processes.
Analysis of the Quality of Health Services Based on the Implementation of Accreditation on Patient Satisfaction at Puskesmas Teminabuan, South Sorong Regency Sirenden, Intan; Ilyas, Muh; Chandra, Freddy; Zamli, Zamli
Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Vol. 11 No. 1 (2025)
Publisher : Faculty of Medicine, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/htj.v11i1.1509

Abstract

Background: Quality health services are a basic need and expectation for all individuals seeking care. Health facilities are expected to meet patient expectations through service delivery. Objective: This study aimed to evaluate health service quality based on accreditation implementation across five dimensions responsiveness, assurance, tangibility, empathy, and reliability and their effect on patient satisfaction. Methods: A quantitative study with a cross-sectional design was conducted at the Teminabuan Health Center, South Sorong Regency. A total of 92 patients participated, and data were collected using a structured questionnaire assessing satisfaction across the five service quality dimensions. Results: Partial analysis showed that assurance and tangibility significantly influenced patient satisfaction (p < 0.05), while responsiveness, empathy, and reliability did not (p > 0.05). The F-test indicated a significant simultaneous effect of all five dimensions on satisfaction (p = 0.000 < 0.05). Conclusion: The five dimensions of service quality collectively impact patient satisfaction at Teminabuan Health Center. However, assurance and tangibility were the only dimensions with a significant partial effect. These findings highlight the need to strengthen specific service aspects to enhance overall patient satisfaction.
Factors Affecting the Implementation of Traditional Health Services at the Health Center In South Sorong Regency in 2024 Sumbung, Agustina; Uly, Nilawati; Al-Maidin, Achmad R. Muttaqien; Zamli, Zamli
Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Vol. 11 No. 1 (2025)
Publisher : Faculty of Medicine, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/htj.v11i1.1513

Abstract

Background: The Indonesian government is committed to strengthening traditional health services by integrating them into the National Health System to enhance accessibility and cultural relevance. Objective: This study aimed to identify key factors influencing the implementation of traditional health services at health centers (Puskesmas) in South Sorong Regency in 2024. Methods: A quantitative research design was used to analyze the influence of human resources, disposition, bureaucratic structure, community support, and communication on service implementation. Data analysis included validity and reliability tests, Kruskal-Wallis test, T-tests, F-tests, and multiple linear regression. Results: All five factors significantly influenced the implementation of traditional health services, both partially and simultaneously (p = 0.000 < 0.05). The model showed high reliability (Cronbach’s Alpha = 0.821) and a coefficient of determination (R²) of 0.999, indicating that these variables explained 99.9% of the variation in implementation. Conclusion: Human resources, disposition, bureaucratic structure, community support, and communication significantly affect the implementation of traditional health services at health centers. Enhancing these factors is essential for improving the effectiveness and sustainability of traditional health programs in the region.
Co-Authors A. Rizki Amelia ABDUL MANAF Abdul Muttalib Abdul Rahman Achmad R. Muttaqien Al-Maidin Agus, Rezki Aprianti Agussalim , Agussalim Ahmad.R.Mutaqqien Almaidin Al Maidin, Achmad R Muttaqien Allo, Maya Rante Allo, Yety Bato Payung Andi Alim, Andi Arikalang, Aprillya Arlin Adam, Arlin Arman Arman Arni Arni Asriah Syam awatiful azza, awatiful Azniah Syam B, Sudirman Battiling, Ferida Blisartama, Sarniaty Chandra M, Freddy Chandra, Freddy Danduru, Darmayadi Dewi, Resky Karnita Dwiana, Ester Ekafadly Jusuf Ekafadly Yusuf ekawati, ris Endiyonarsi, Endiyonarsi Endriaty, Endriaty Ernawati Ernawati ernita, ernita Eva, Nur fatimah Fatimah Fatmawati, Fatmawati Firawati Firawati Fitrahningsih, Fitrahningsih Freddy Chandra Montolalu Freddy Chandra Montolalu Haddase, Hasriadi Hafsah Hafsah Hanafi, Sitti Hamsiar Handayani, Anna Hasriwandi Hikma, Nurul Ilyas, Muh Ilyas, Muh. Indra Dewi Inggrit Fredrika Vira Londok Intan Novita Kowaas Ishaq Iskandar Iskandar, Ishaq Iskandar, Muhammad Ishaq Islami, Rifka Augina Isna Arista Izhak Justiani, Justiani Kala, Hesriana Kandou, Fricilia M W Kartono, Faradhillah Kartono Kaunang, Diane Rineke Laise, Sri Miniarti ledia, Ida Leida, Ida Lewa, Eka Dharmawati Lisa Sulistiana Daeng Palando M. Ishaq Iskandar Ma'rufi Ma'rufi Ma'rufi Ma'rufi, Ma'rufi Maidin, Achmad R. Muttaqien Al Maqfirah Maqfirah, Maqfirah mariyati mariyati Marni Marni Ma’rufi Ma’rufi Ma’rufi Meilani Meilani, Meilani Menga, Maria Kurni Minggu , Irvan Susyanto Miswati Mudhofar, Muhamad Nor Muhammad Ilyas Muliati Muliati, Muliati Muttaqien Al-Maidin, Achmad R. Naolin, Imelda Napitu, Dewi Rosmaida Natsir, Nursanita Nethanelia Pokko, Jenny Nilawaty uly Ningrum, Sri Hutami Ayu Nopianto, Nopianto Nordianiwati, Nordianiwati Nurdin Nurdin Nurhasibah, Nurhasibah Nurma Nuruniyah Nuruniyah Onim, Florence Pasapan , Yasri Pasaribu, Handara Graha Petrus Yaenuri Poluan , Lodewyk Norman Nover Purba, Hitler Benny Hendrik Putri, Putu Chrisdayanti Suada Qamarya, Nurul Radjana, Wa Ode Hasriani Rahma Ayu Kinanti Rahmah, Lestari Rahmawati , Rahmawati Ramisa, Ramisa Resky, Nurhayati Resty Ryadinency Rosita Rosita Rosnida, Rosnida Rosyida, Muslihatin Khuril Rotasouw, Aswad ruf, Ma’ rufi, Ma’ Ruhwandi, Ruhwandi Rusmini Kinas Sabrina, Riska Saenuddin, Sudirman Sainuddin, Sudirman Salkamal, Salkamal Sanuddin, Sudirman Satriani Satriani Seriyanti, Seriyanti Sinta Hikma Sirenden, Intan Solombuku, Deslince Sosiawan, Insan Sudirman Sanuddin Suhardin, Mien Asrha Sukma, Novian Tri Sukmawati Sukmawati SULISTIYANI SULISTIYANI Sumbung, Agustina Sumolang, Suzana Martini Sunandi, Irwan Suwandi N Syamsuddin -, Syamsuddin Taroreh, Inggritd Tenge, Warni Tevri, Paula Tonglo, Ruhama Utami Uli, Nilawaty Uly, Nilawati Uzair, Uzair Vionni Winich Sensia Roja Viranti, Viranti Wahyuddin Wahyuddin Walewangko, Alfriando Wongkar, Ersian Rani Gratia Wulandari, Alda Yenni Yenni Yulce Howay, Yuliana Yusniati Yusniati Yusuf, Ekafadly zainuddin, sudirman