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Work Culture, Information Technology, and Employee Performance: The Mediating Role of Work Discipline Sri Oktavianti; Betti Nuraini; Ronal Aprianto; Herman Paleni
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.9291

Abstract

This study aims to empirically examine the influence of work culture and information technology on employee performance, with work discipline as a mediating variable at the Department of Communication, Informatics, Statistics, and Encryption of Lubuklinggau City. The research was conducted at the aforementioned department, addressing issues such as the lack of data-based evaluations of program effectiveness, which hinders optimal service improvement; a lack of responsibility in task completion, leading to delays in program and public service implementation; and limited bandwidth causing slow internet connectivity. The population in this study consists of all employees at the Department of Communication, Informatics, Statistics, and Encryption of Lubuklinggau City. The sample includes 47 respondents from the same department. This is a quantitative study employing the Structural Equation Modeling (SEM) method using SmartPLS 4.0 software. The results show that work culture and information technology, both partially and simultaneously, have a significant effect on employee performance. Additionally, work culture and information technology also influence work discipline, both individually and collectively. Furthermore, work culture and information technology, mediated by work discipline, significantly impact employee performance.
Pengaruh Kualitas Pelayanan dan Responsivitas Aparatur Terhadap Kepuasan Masyarakat Musi Rawas dan peran Profesionalisme sebagai Variabel Mediasi Mita Arismenanda; Hardi Mulyono; Muhamad Effendi; Ronal Aprianto
Journal Social Society Vol. 6 No. 4 (2026): Oktober - Desember 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.4.2026.1644

Abstract

Penyelenggaraan pelayanan publik di lingkungan kecamatan masih menghadapi berbagai kendala, seperti keterbatasan sarana dan prasarana serta rendahnya disiplin aparatur, yang berpotensi menurunkan tingkat kepuasan masyarakat. Kondisi tersebut menunjukkan pentingnya mengidentifikasi faktor-faktor yang memengaruhi kepuasan masyarakat sebagai dasar peningkatan kualitas pelayanan publik. Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan responsivitas aparatur terhadap kepuasan masyarakat di Kabupaten Musi Rawas serta mengevaluasi peran profesionalisme sebagai variabel mediasi. Penelitian menggunakan pendekatan kuantitatif dengan desain asosiatif kausal. Sampel berjumlah 400 responden yang dipilih menggunakan teknik stratified random sampling berdasarkan rumus Slovin. Data dikumpulkan melalui observasi, wawancara, dan kuesioner, kemudian dianalisis menggunakan Structural Equation Modelling–Partial Least Square (SEM-PLS) dengan bantuan SmartPLS. Hasil penelitian menunjukkan bahwa kualitas pelayanan tidak berpengaruh signifikan secara langsung terhadap kepuasan masyarakat, sedangkan responsivitas aparatur berpengaruh positif dan signifikan. Profesionalisme terbukti berperan sebagai mediator sempurna pada hubungan antara kualitas pelayanan dan kepuasan masyarakat serta sebagai mediator parsial pada hubungan antara responsivitas aparatur dan kepuasan masyarakat. Model penelitian mampu menjelaskan variasi kepuasan masyarakat sebesar 81,6% (R² = 0,816). Temuan ini menunjukkan bahwa peningkatan kepuasan masyarakat tidak hanya bergantung pada penyediaan fasilitas fisik, tetapi juga memerlukan aparatur yang responsif dan profesional sehingga peningkatan kapasitas sumber daya manusia menjadi aspek penting dalam penyelenggaraan pelayanan publik.
Co-Authors Ade Famalika Adi Diana Amelia, Yolanda Anggraini, Susia Apandi Apandi Arisky Andrinaldo Arisky Andrinaldo Asep Sutarman Asma Elmar Mansurzade Azhar Azhar bella, Bella Sagita Betti Nuraini Betti Nuraini Bujang Putri Busairi, Busairi Candra Parwansah Darman Usman Deni Apriadi Derli Dheo Rimbano Dian Caesaria Magdalena Dian Wulan Sari Dika Ardani Ellen Dolan Elmayati, Elmayati Emiliyan Candra Eri Triharyati Erisa Nazief Etty Puji Lestari Firmansya, Randi Fitria Fitria Fitria Fitria Fitria Fitria Fletcher, Eamon Hami Pratama, Jodika Hardi Mulyono Heni Angiasari Herman Paleni Hery Widijanto Husaini Husaini Idayati, Irma Ihsan Nuril Hikam Indrawati Mara Kesuma Indrawati Mara Kesuma Indrawati Mara Kesuma Indrawati Mara Kusuma Irene Pradela Irma Idayati Irma Idayati Irma Idayati Irma Idayati Jeni Amperasari Kesuma, Indrawati Mara Krisda Siagian Lilik Setiawan Mada Anggana Malika Yuliani Melvin Melisa Mita Arismenanda Muhamad Effendi Mulyono, Hardi Murlina Nisusmiati Nasruddin Nasruddin Nasruddin Nila Kusumaningtyas Nila Kusumaningtyas, Nila Nora Puspita Nur’aini, Betti Nurlael, Sarifa Oktavianie, Rian Paleni, Herman Puspita, Hani Rabeta, Yulpa Rafi Juliansyah Rahman, Elzanti Renita Puspa Sari Richard Andre Sunarjo Rifqa Nabila Muti Rindi Ningmas Rizki, Fido Rofik Sany Rudi Azhar Rufi'i Sadan Santia, Yeyen Sari, Wisdaliya Maya Sarifa Nurlael Septya Yolanda Siti Aisyah Azzahra Sri Oktavianti Suberthi, Meta Supriyanto Supriyanto Supriyanto Surajiyo Surajiyo Surajiyo Surajiyo surajiyo, surajiyo suraji Suryana, Titik Susanto, Yohanes Suwarno Suwarno Suwarno Suwarno Suwarno Suwarno Suwarno Suwarno Suwarno Suyadi Suyadi Suyadi Suyadi Suyadi Suyadi Tiansi Safitri Tri Oktaviani Triharyati, Eri Wen Susanti Weni Susanti Wisdalia Maya Sari Wulan Dari, Sinthiya Yohanes Susanto Yuli Nurhayati Yulia Hikmah Yulpa Rabeta Yulpa Rabeta Yusup Yusup