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All Journal Jurnal Penyuluhan Tadbir: Jurnal Manajemen Pendidikan Islam Jurnal Hukum Respublica Mudir : Jurnal Manajemen Pendidikan Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Yustisiabel Jurnal Hukum Lex Generalis Jurnal Agrisistem: Seri Sosek dan Penyuluhan International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Administrasi Pemerintahan Desa Jurnal Iso Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Limbago: Journal of Constitutional Law Jurnal Manajemen Pendidikan Islam Darussalam (JMPID) TOFEDU: The Future of Education Journal Jurnal Media Akademik (JMA) Journal of International Multidisciplinary Research Jurnal Intelek Insan Cendikia Jurnal Pendidikan Dasar dan Keguruan Jurnal Cakrawala Bahari Jurnal Greenation Sosial dan Politik Global Journal of Educational Technology (GJET)
Syamsir
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Journal : TOFEDU: The Future of Education Journal

 1 
The Influence of the Quality of Human Resources and the Quality of Public Services on Public Satisfaction in Patamuan District, Padang Pariaman Regency Syahdila, Helma; Syamsir
The Future of Education Journal Vol 4 No 8 (2025): IN PROGRESS
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Yayasan Pendidikan Tumpuan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61445/tofedu.v4i8.1065

Abstract

This research seeks to examine the impact of human resource quality and public service quality on public satisfaction levels in Patamuan District, Padang Pariaman Regency. It employs a quantitative method with an associative approach. The study population consists of individuals who access services at the Patamuan District Office, with a sample of 90 respondents gathered via questionnaires and analyzed through multiple linear regression using SPSS version 25. Findings reveal that human resource quality exerts a positive and significant effect on public satisfaction, evidenced by a significance value of 0.031 (< 0.05) and a contribution of 52.1%. Similarly, public service quality shows a positive and significant influence on satisfaction, with a significance score of 0.047 (< 0.05) and a contribution of 44.0%. Collectively, both factors significantly affect public satisfaction, as indicated by an Adjusted R Square of 0.607 (60.7%), while the remaining 39.3% is attributable to variables beyond this study. These outcomes suggest that enhanced human resource quality in terms of capabilities, knowledge, and skills along with improved service delivery that is prompt, precise, and courteous, leads to higher public satisfaction with government services. Consequently, ongoing efforts to boost the competence and professionalism of officials, as well as refine the public service framework, are essential to make services in Patamuan District more effective, efficient, and focused on community satisfaction.
Co-Authors Adrun Nafiz, M alamsyah, Mardi Amia Putri Sandy Ansorullah Arfa, Muhammad Kaisar Irsandy Aris Munandar ashari, ulfira Betti Laveni dedi candira Dedi Candira Deffano Yunico Desfi Jahyusi Siregara Doni Mhd Hasrul Edi Hasan Esty Fachrul Rifki Fakhruddin Firman, Ade Gilang Muhammad Zidane Hadiya Putri , Navasha Hasnah, Miftahul Hendra Harmi Humaeda, Tsuraya Iqbal Faizul Candra Iskandar Zulkarnain Iswandi Jafar, Isran Jafar, Muh Iqbal Jono Antoni Jovani Patrisia Maritim Jumiati Jumira Warlizasusi Khanaya, Putri Kharina Aprilia Lukman Asha Lusiana Suhetsyah Lutfi Lutfi M Zacky Morandez M. Natsir M. Razif Hariel Syahputra Maianda Leni, Putri Mamonto, Neisi Tri Andila Meri Yarni Muhammad Hafidz Nasri Muhammad Radja Ramadhani Muhammad Razif Hariel Syahputra Muhammad Wajdi Mullya Putri, Popy Nabila, Salsa Nadya Fricia Nadya Rahma Oktariandani Nasruddin Nico Pranata Mulya Niken Najmi Zura Ningsih, Diarti Andra Nur Habibah Nur Wahidah, Zahra nurul latifah Pramudita Sari, Dian Putri Lutfiah, Viola Putri Mulia Sari, Sonya Qawlam Desfa Sahfitri, Adinda Qisthy, Nurul R Nurhayati Rafles Rafli Dwi Putra Ramadhani, Fakhri Rashinta Dwiananda Puteri Resti Dwi Cahyati Rifa Aulya Putri Rindang Sati, Fatiqa Riska Damayanti, Riska Rustan Sarwoedi Selfia Agustina, Nada Seprina, Reza Siti Ayu Silmyani Sutarto Suwito, Agus Syahdila, Helma Syukri Ananda Dwi Zulfa Tartila, Lathifa Tasya Nada Naurah tifani adnisa geni Ulfa Zahara Umar Hasan Umi Indriani Wahyudi, Muhammad Fathan Wahyudi Wiftada Windarto Windarto Yazit , Yusra Yetniwatia Yohakim Waukateyau Yohana Yola Triana Yulia Pratiwi Yusuf Effendi Zainal Abidin Zaman Wulandari, Sari Zulkarnain, Zulkarnain Mubhar