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Sugiarti
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Journal : open global scietific journal

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Performance Analysis of Fine-Tuned ChatGPT-3.5 Chatbot for Alni Accessories E-Commerce Service Sugiarti; As'ad, Ihwana; Hilaluddin, Al
Open Global Scientific Journal Vol. 3 No. 2 (2024): Open Global Scientific Journal
Publisher : Research and Social Study Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70110/ogsj.v3i2.70

Abstract

Background: The rapid advancement of artificial intelligence (AI) technology, particularly in language modeling, has driven the adoption of chatbots to support e-commerce services. Alni Accessories store faces challenges related to limited product information and slow customer service, which negatively impact user satisfaction.Aims: This study aims to analyze the performance of a fine-tuned ChatGPT-3.5-based chatbot to improve interaction quality and transaction efficiency on the e-commerce platform.Methods & Results: The evaluation process was carried out through a series of experiments, where the 13th experiment achieved the best results with a Training Loss of 0.3894 and a Validation Loss of 0.5787. The Training Mean Token Accuracy of 0.8799 and Validation Mean Token Accuracy of 0.7971 indicate the model’s ability to effectively learn language patterns. Furthermore, the Full Validation Loss of 0.6242 and Full Validation Mean Token Accuracy of 0.8122 demonstrate the model’s strong generalization capability. The independent t-test produced a p-value of 0.0001, confirming a statistically significant difference in transaction response time between the old system and the new system. The findings of this study show that the fine-tuned ChatGPT-3.5 chatbot not only accelerates services and improves product information accuracy but also holds great potential for implementation in other sectors such as education and healthcare.
Co-Authors A. Octamaya Tenri Awaru Achmad Wahidy, Achmad Adi Soeprapto Afiat, Dominica Dini Agus Waluyo Ahmad Fudhail  Majid Ai, Aisyah Aisyah, Siti Kharisma Nurul Akhodiyah, Sulistina Aldiano Rahmadya Alfiyah Anam, Mohammad Kaerul Andi Muhammad Kemai Arief Hidayat Paharuddin Andi Vania Anastasia Ariefah Yulandari Arti Prihatini As'ad, Ihwana Asep Nugraha Ardiwinata Atri Nodi Maiza Putra Ayu Lestari, Dyah AZUZ, FAIDAH Basuki Winarno, Basuki Choudhury, Subhajit Chrismadha, Tjandra Chusna, Adrini Amalia Cunayah Daroe Iswatiningsih Dasep Suryanto Denalis Rohaningsih Desi Ariyani Dewi Astuti Herawati Dewi Widyawati Dewiyanti Fadly Diah Ayu Amanah Dionysius Andang Arif Wibawa Djunaedi Dwi Alidya Safitri Dwiyatmoko Puji Widodo, Dwiyatmoko Eliya Septiarani Eva Desemberianita Evi Susanti Faiz Rahman Siddiq Faiz, Fauzi Abdullah Firmiaty, Sri Fitri Rahmiyatun Gaffar, Andi Widya Mufila Happy Fitria, Happy Hari Sunaryo Harlinda L Harun, Makmur Hasanah Setyowati Herawati, Ita Hilaluddin, Al Ibrahim, Aiman Ilham Akbar Indria Widyastuti Intan Ramadhani Jumita Jumiyati Kukuh Nirmala Lailatul Fitriyah Lestari, Fitri Anggun Lia Idealistiana lilis nurhayati Listia Eka Sari Lutfiati, Arfia M. Fajrianor M.MUKLAS Majida, Andi Zulfa Manggiasih , Nurina Maria Lapriska Dian Ela Revita Marnilin, Feni Maryono Masbullah Mila Novita Sari Mohamad Awaludin Adam Muh. Watif M Muhamad Suhaemi Syawal Muhammad Alwi Muhammad Yunus Muhammad Zusanri Batubara Nafisyah, Eva Nasrul, Muit Nasution, Dedek Handayani Negara, I Gusti Ngurah Wija Nindia, Zulfa Nur Halisah Nur Hanifa Nurfadilah Qafifah Nurmiati Nurul Fadillah Oktiyani, Rina Osi Karina Saragih Pande Gde Bagus Naya Primananda Pangestu, Muhamad Aji Prilia Rahmadina Prima Gusti Yanti Puji Hastuti, Yuni Putranto, Samuel Aditya Eko Ramelan, Hazlansyah Relita Novianti Resti Septikasari Restiani, Winda Retno Novita Sari Rianti Setyawasih Riky Kurniawan Rinata, Wayan Risa Indriani Robiatul Adawiyah Rosidah Safitri, Siti Indri Ainun Salnus, Subakir Samsul Hadi Saputra Adiwijaya Satya, Awalina Setiono, Agus Shalshabila Shafa Siti Aisyah Siti Latifah Siti Nurjannah Siwitri Wulandari Sri Dewi Lestari Sri Wulandari Samsul Stefani M Sufyan, Muhamad Faza Aryansah Sugiarti, Riska Sumi Lestari, Fajar SUYONO Tenripada, A Ulfah Tika Sri Kinasih Titiek Puji Astuti Trian Fisman Adisaputra Triyono Wahyudi Winarjo, Wahyudi Wathri Fitrada Widi Hariyanti Widodo, Dwiyatmoko Puji Widodo Yanuar Nurdiansyah, Yanuar Yulandari, Ariefah Yulianti, Anisa Zenni Puspitarini Zulfan Zulfikar