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REVIEW AND ANALYSIS: THE INFLUENCE OF RELATIONSHIP QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPLICATIONS ON LOYALTY Lois frederik; Deden Komar Priatna; Winna Roswina
Dinasti International Journal of Education Management And Social Science Vol. 1 No. 5 (2020): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.345

Abstract

The purpose of this study is to determine the effect of relationship quality of customer satisfaction, the effect of service quality of customer satisfaction, the influence of relationship quality on customer loyalty, the effect of service quality on customer loyalty, the influence of relationship quality and service quality together on customer satisfaction, the influence relationship quality and service quality together on customer loyalty, the effect of customer satisfaction on loyalty, the effect of relationship quality, service quality, and customer satisfaction together on student loyalty in informatics in Bandung. The research method used is descriptive verification analysis research using Structural Equation Modeling (SEM) analysis design. From the results of this study, it can be concluded that the quality of service and service quality both partially and simultaneously will affect customer satisfaction resulting in increased customer loyalty.
THE ROLE OF ORGANIZATIONAL CULTURE, MOTIVATION, AND TRAINING, IN ORDER TO INCREASE EMPLOYEE PERFORMANCE AT THE BAPPEDA (REGIONAL DEVELOPMENT PLANNING BOARD) OF WEST JAVA PROVINCE Tanto Sriyono Suhodo; Deden Komar Priatna; Tunggul Harymurtie
Dinasti International Journal of Education Management And Social Science Vol. 1 No. 5 (2020): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i5.348

Abstract

The performance of members of an organization is needed to support organizational performance. The performance of employees at the BAPPEDA (Regional Development Planning Board) of West Java Province will affect the performance of this government agency. The purpose of this study was to find out how much the role of organizational culture, motivation, and training in order to improve the performance of employees in the Regional Development Planning Board of West Java Province, both simultaneously and partially. The method used in this study is descriptive and verification method. The source of data in this study were employees of the Regional Development Planning Board of West Java Province. Primary data was collected by using questionnaires and interviews with Regional Development Planning Board of West Java Province employees. Secondary data is collected by tracing documents that are relevant to the problem under study. The results of descriptive data analysis on research variables, showed that organizational culture, motivation, training, and employee performance at the Regional Development Planning Board of West Java Province were in the good category. Organizational culture, motivation, and training have a significant role in order to improve employee performance, which is equal to 72.2%. Motivational variables have a more dominant role in order to improve the performance of employees of the Regional Development Planning Board of West Java Province because they have the highest beta value, 37.1%.
How to Increase the Quality of Accounting Information System and Accounting Information Quality in Bandung’s Higher Educations? Annisa Fitri Anggraeni; Deden Komar Priatna; Winna Roswinna; Eprianus Zai
Greenation International Journal of Economics and Accounting Vol. 1 No. 3 (2023): (GIJEA) Greenation International Journal of Economics and Accounting (September
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v1i3.81

Abstract

The existence of information becomes a very important part for individuals. The process of processing data into information is the main activity carried out by each individual. The process of processing data into information provides benefits not only for individuals, but also for organizations. Information is crucial for individuals and organizations. Information plays an important role in all aspects of life, both individuals and organizations. This study aims to determine the effect of information technology and organizational structure on the quality of accounting information systems and the effect of the quality of accounting information systems on the quality of accounting information at universities in Bandung. The population of this research is all universities in Bandung, with a sample of 30 universities with 3 observation units from each university. The research results are processed using the SEM-PLS approach with the help of the Wrap-PLS application. The results of the study came from 28 universities with a questionnaire return rate of 78 respondents, showing the results that there is an influence between information technology and organizational structure on the quality of accounting information systems and there is an influence between the quality of accounting information systems on the quality of accounting information.
Pengaruh Green Human Resource Management Terhadap Kinerja Karyawan Dan Kinerja Lingkungan Perusahaan Anandari H, Oki; Faturrohman, Ilham; Priatna, Deden Komar; Roswinna, Winna
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Green Human Resource Management (GHRM) terhadap kinerja karyawan dan kinerja lingkungan perusahaan. Green Human Resource Management merupakan pendekatan dalam manajemen sumber daya manusia yang mengintegrasikan prinsip-prinsip keberlanjutan lingkungan dalam berbagai kebijakan dan praktik organisasi. Penerapan GHRM diharapkan mampu mendorong terciptanya perilaku kerja yang ramah lingkungan serta meningkatkan kinerja karyawan dalam organisasi. Metode penelitian yang digunakan dalam penelitian ini adalah studi literatur dengan pendekatan deskriptif kualitatif. Data penelitian diperoleh dari berbagai sumber literatur seperti artikel jurnal ilmiah, buku, serta hasil penelitian terdahulu yang relevan dengan topik Green Human Resource Management. Analisis dilakukan dengan mengkaji berbagai konsep, teori, serta temuan penelitian terkait pengaruh GHRM terhadap kinerja karyawan dan kinerja lingkungan perusahaan. Hasil kajian menunjukkan bahwa penerapan Green Human Resource Management memiliki pengaruh positif terhadap peningkatan kinerja karyawan dan kinerja lingkungan perusahaan. Melalui berbagai praktik seperti pelatihan lingkungan, sistem penilaian kinerja berbasis keberlanjutan, serta kebijakan kerja yang ramah lingkungan, organisasi mampu meningkatkan kesadaran serta partisipasi karyawan dalam menjaga lingkungan. Selain itu, penerapan GHRM juga dapat meningkatkan efisiensi penggunaan sumber daya serta memperkuat citra perusahaan sebagai organisasi yang bertanggung jawab terhadap lingkungan.
Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai Non Asn Pada Dinas Pendidikan Provinsi Jawa Barat Asep Ondi; Herni Suryani; Deden Komar Priatna; Maria Lusiana Yulianti
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 1 No. 1 (2023): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari-Maret 2023)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v1i1.79

Abstract

Abstract: According to Prawirosentono in Sinambela (2016: 481) performance is the result of work that can be achieved by a person or group of people in an organization, according to their respective authorities and responsibilities, in order to achieve the goals of the organization concerned legally, not violating the law, and in accordance with morals and ethics. Based on the results of the study, it is known that the work discipline at the Education Office of West Java Province as a whole is very good, but there are some things that need to be improved, especially regarding the Remuneration (Salary and Welfare) received that is not in accordance with the workload given and There is an implementation of punishments when committing mistakes at work have not affected employees to always be disciplined. Abstrak: Menurut Prawirosentono dalam Sinambela (2016:481) kinerja adalah hasil kerja yang dapat dicapai oleh seseorang atau sekelompok orang dalam suatu organisasi, sesuai dengan wewenang dan tanggung jawab masing-masing, dalam rangka upaya mencapai tujuan organisasi bersangkutan secara legal, tidak melanggar hukum, dan sesuai dengan moral dan etika. Berdasarkan pada hasil penelitian diketahui bahwa disiplin kerja di Dinas Pendidikan Provinsi Jawa Barat secara keseluruhan sangat baik, namun ada beberapa yang perlu ditingkatkan lagi terutama berkaitan Balas Jasa (Gaji dan Kesejahteraan) yang terima belum sesuai dengan beban kerja yang diberikan dan Adanya pelaksanaan hukuman ketika melakukan kesalahan dalam bekerja belum mempengaruhi pegawai untuk selalu disiplin.
OPTIMALISASI POTENSI AGRIBISNIS SEBAGAI PENGGERAK PENDAPATAN ASLI DAERAH UNTUK MENGURANGI KETERGANTUNGAN PADA DANA TRANSFER (STUDI PADA KABUPATEN DI PROVINSI JAWA BARAT TAHUN 2024–2025) Winna Roswinna; Deden Komar Priatna; Anne Lasminingrat; Maria Lusiana Yulianti
Journal of Sustainable Agribusiness Vol. 5 No. 1 (2026)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jsa.v5i1.19280

Abstract

Sebagian besar wilayah kabupaten di Jawa Barat memiliki potensi agribisnis yang besar, namun tingkat kemandirian fiskal masih rendah dan ketergantungan terhadap dana transfer pusat tetap tinggi. Penelitian ini bertujuan menganalisis hubungan antara Pendapatan Asli Daerah (PAD), Transfer ke Daerah dan Dana Desa (TKDD), serta kemandirian keuangan daerah, sekaligus merumuskan strategi pemanfaatan potensi agribisnis. Penelitian kuantitatif menggunakan data panel 18 kabupaten tahun 2024–2025, dianalisis dengan Model Efek Tetap. PAD berpengaruh negatif dan signifikan terhadap TKDD serta positif dan sangat kuat terhadap kemandirian keuangan, sedangkan TKDD hanya berpengaruh positif lemah. Potensi agribisnis belum dioptimalkan akibat dominasi penjualan bahan baku dan belum maksimalnya penyesuaian kebijakan fiskal baru. Kesimpulan: Penguatan hilirisasi, kebijakan pajak, dan BUMD agribisnis menjadi kunci mengurangi ketergantungan transfer.
PENGARUH PENERAPAN MANAJEMEN PEMASARAN AGROINDUSTRI TERHADAP PENINGKATAN PAD DAN KEMANDIRIAN KEUANGAN DAERAH PADA KABUPATEN BERBASIS PERTANIAN DI PROVINSI JAWA BARAT Anne Lasminingrat; Winna Roswinna; Deden Komar Priatna; Maria Lusiana Yulianti; Jusdijachlan Jusdijachlan
Journal of Sustainable Agribusiness Vol. 5 No. 1 (2026)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jsa.v5i1.19281

Abstract

Penelitian ini bertujuan menganalisis pengaruh penerapan manajemen pemasaran agroindustri terhadap Pendapatan Asli Daerah (PAD) serta dampaknya terhadap kemandirian keuangan daerah pada kabupaten berbasis pertanian di Provinsi Jawa Barat periode 2024–2026. Penelitian menggunakan pendekatan kuantitatif jenis deskriptif dan verifikatif, dengan data panel dari 15 kabupaten terpilih. Analisis dilakukan melalui model regresi efek tetap dan uji mediasi Sobel. Hasil penelitian menunjukkan bahwa manajemen pemasaran agroindustri berpengaruh positif dan signifikan terhadap PAD; selanjutnya, manajemen pemasaran agroindustri dan PAD masing-masing berpengaruh positif dan signifikan terhadap kemandirian keuangan daerah. PAD juga terbukti berperan signifikan sebagai variabel pemediasi. Mengoptimalkan potensi pertanian melalui strategi pemasaran terstruktur menjadi langkah kunci untuk mengurangi ketergantungan pada dana transfer pusat.
The Influence of Work Professionalism and Communication on Loyalty Safety Operational Employees Railroad Crossings (Study At The Garut Regency Transportation Agency) Cepi Supriadi; S Ridwan; Deden Komar Priatna
Greenation International Journal of Law and Social Sciences Vol. 1 No. 4 (2023): (GIJLSS) Greenation International Journal of Law and Social Sciences (December
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v1i4.246

Abstract

This study aims to investigate the influence of work professionalism and communication on the loyalty of employees working in railway crossing safety operations at the Garut Regency Transportation Service. The study examines variables such as competence, professionalism, communication, and employee loyalty, with professionalism and communication as independent variables and loyalty as the dependent variable. Sedarmayanti's (2017) theory of professionalism, which includes competence, effectiveness, efficiency, and accountability, and Effendy's (2015) communication theory, encompassing attitude change, opinion change, behavioral change, and social change, are applied in this research. Employee loyalty, based on Siswanto’s definition (in Soegandhi et al., 2013), includes obedience to regulations, responsibility to the institution, cooperation, a sense of belonging, interpersonal relationships, and work passion. The study adopts a descriptive explanatory survey method. The population includes 30 employees engaged in railway crossing safety at the Garut Regency Transportation Service, using a saturated sampling technique for data collection. Data were gathered through questionnaires, observations, and interviews. Results indicate that work professionalism and communication have a significant effect on employee loyalty, accounting for 58.3% of the variance, while the remaining 41.7% is influenced by other factors outside the scope of this study. The study suggests that improving the professionalism of railway safety employees requires a deeper understanding of their profession to foster emotional stability and stronger interpersonal relationships. Enhanced communication support is also necessary to boost loyalty. Additionally, implementing a morning briefing routine could improve the efficiency and loyalty of railway safety employees at the Garut Regency Transportation Service, ultimately enhancing commitment to the organization.  
The Effect of Training and Competence on Job Satisfaction (Study on Employees at The Subdistrict Office Lengkong Bandung City) Yulia Rosiana; Deden Komar Priatna; Suryaman Suryaman
Siber Journal of Transportation and Logistics Vol. 1 No. 1 (2023): (SJTL) Siber Journal of Transportation and Logistics (April 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i1.288

Abstract

Lengkong District Office of Bandung City as the implementing element of the Regional Government Policy in Bandung in terms of implementing services directly to the community. Optimization of job satisfaction is also related to the new Bandung City regional regulations relating to compensation or benefits for improving the performance of each employee, so that the implementation of a government performance is able to provide service to stakeholders and the community in a prime and transparent and accountable manner. But in reality there is job satisfaction for employees of the Lengkong District Office in Bandung City is still not optimal when viewed from the main tasks and functions that are the responsibility. This is evidenced by the finding of conditions regarding the implementation of training programs that are structural and functional in nature that have not been optimally implemented and competencies that are not according to their abilities. The purpose of this study is to describe training, competence, and job satisfaction and analyze the effect of training and competency on employee job satisfaction. The method used is descriptive survey method and explanatory survey. The type of investigation in this study is causality. The unit of analysis of employees of the Lengkong District Office in Bandung City with a population of 32 employees. Time horizon in this study is cross sectional and the analytical method used is frequency distribution and path analysis. Based on the results of the research and discussion, it can be found that the implementation of the training is quite in accordance with the needs of the organization. the competencies of the employees are quite appropriate. Training and competencies jointly affect employee job satisfaction, but when viewed partially, it turns out that training has a more dominant influence on employee job satisfaction than competence.
Sosialisasi Juknis Kenaikan Jabatan Dosen dan Pembinaan Prestasi Mahasiswa melalui Unit Kegiatan Mahasiswa (UKM) Ina Revayanti; Deden Komar Priatna; Widiya Avianti
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 2 (2026): Edisi Mei - Agustus
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i2.8746

Abstract

Kegiatan ini bertujuan memperkuat peran dosen dalam membina prestasi mahasiswa melalui Unit Kegiatan Mahasiswa (UKM) sebagai bagian dari indikator kinerja akademik. Permasalahan yang dihadapi adalah keterbatasan pemahaman dosen dalam mengintegrasikan pembinaan mahasiswa dengan capaian kinerja akademik, serta belum optimalnya pemanfaatan UKM sebagai sarana pengembangan prestasi. Kegiatan dilaksanakan melalui metode coaching clinic, diskusi interaktif, dan pendampingan yang melibatkan dosen di tingkat fakultas. Hasil kegiatan menunjukkan peningkatan pemahaman dosen dalam merancang strategi pengembangan karir akademik serta meningkatnya kesadaran terhadap pentingnya pembinaan mahasiswa sebagai bagian dari kinerja dosen. Selain itu, peserta mampu menyusun rencana pembinaan mahasiswa berbasis UKM yang lebih terarah dan berkelanjutan. Kegiatan ini berkontribusi dalam meningkatkan kompetensi dosen dan mahasiswa secara simultan serta memperkuat keterkaitan antara tridarma perguruan tinggi dan capaian prestasi mahasiswa.
Co-Authors Abda Abda Adi Oksifa Rahma Harti Afdani, Hari Agi Dahtiar Agus Mulyana Agus Mulyana Ahmadi, Rudi Suprianto Amelia, Selli An An Anisarida Anandari H, Oki Anne Lasminingrat Annisa Fitri Anggraeni Aris Sukmawan Permana Asep Ondi Azharie, Ryan Cepi Supriadi Damayanti, Elba Deslita, Dika Dety Sukmawati Dewi, Maya Kusuma Dodi Tisna Amijaya Edi Pramono Ependi, Pendi Eprianus Zai Euis Dasipah Faturrohman, Ilham Febrian, Feby Fenny Dwiyatnaningrum, Fenny Firmansyah, Donny frederik, Lois frederik, Lois Ganiatika Rahayu, Nita Granit Agustina Gumiwa, Ferdian Gustini, Dine Hanipah Choeriyah, Hana Harti, Adi Oksifa Rahma Hendri Maulana Herni Suryani Herni Suryani Hilman Abdurrahman Ida Marina Ida Marina, Ida Imas Maesaroh Ina Revayanti Indriyani, Devia Irawati, Linda Jusdijachlan Jusdijachlan Jusdijachlan, Jusdijachlan Jusdijachlan, R Jusdijachlan, R. Kartika Rahayu, Ika Kartiwa, Ade Kurliyawati, Eli Kurniasih, Ratna Kurniasih, Sarah Kusnadi, Kisum Lala Nurhayati Lasminingrat, Anne Lestari, Septiana Lois frederik Luthfi Setiadiwibawa Maria Lusiana Yulianti Mas’an, Mas’an Mutmainah, Islahul Nancy Monalisa Nandan Limakrisna Nasrulloh, Firman NINGSIH, NINGSIH Nita Ganiatika Rahayu Nopianti Subekti, Dwini Novia Ayu Latifah Nur Aisyah, Anita Nurhayati, Lala Ondi, Asep Oyon Suharyono R Jusdijachlan R. Jusdijachlan Rahmawati, Sovi Ridwan, S Ridwan, S. Roby Ahada Rosiana, Yulia RR. Ella Evrita Hestiandari S Ridwan S. Ridwan Samuel Samuel Sandha Medika Permana Sari Suryani, Ratna Septianawati, Dina Sholikhah Salsabilla, Rizka Siti Hafsoh Siti zakiah Sriyono Suhodo, Tanto Sukmayana , Dodi Sukmayana, Dodi Sumina, Mina Suryaman Suryaman Susan Ridwan Syapril Janizar Tanto Sriyono Suhodo Tunggul Harymurtie Tunggul Harymurtie Tunggul Harymurtie Widiati, Eviana Widiya Avianti Widya Elvira, Tri Wijatmiko, Erwin Winna Roswina Winna Roswina Winna Roswina Winna Roswinna Wulansari Rijata Yanti Yanti Yulia Rosiana