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Journal : Journal of Humanities and Social Studies

Analysis Of Patient Satisfaction Levels At Inpatient Installations At Bhayangkara Hospital Kupang Napitupulu, Melissa Putri M.; Littik, Serlie K. A; Trisno, Idawati; Roga, Anderias Umbu; Muntasir, Muntasir
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 6, No 1 (2022): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i1.9473

Abstract

Patients will feel satisfied if expectations equal or exceed the reality of hospital services. Reports of patient complaints at the inpatient installation at Bhayangkara Kupang Hospital show low patient satisfaction. This study aimed to determine patient satisfaction in terms of the five dimensions of quality. This research is a quantitative study with a cross-sectional design in which proportional sampling (PPS) uses For this reason, the inpatient installation at Bhayangkara Kupang Hospital requires improvement in the cleanliness of bathrooms and inpatient rooms, the comfort of the waiting room, waiting time for inpatients, the time to visit patients, and the provision of suggestion boxes.
Co-Authors Adu, Apris Adu, Apris A Adu, Apris A. Agus Setyobudi Agus Setyobudi Albahri, Rihsan Angel Yulied Basy Anggra Widianti Anggriani, Michaelis Diana ANITA CHRISTINA SEMBIRING Babis, Sonida Srimega Diana Bale, Jefri. S. Banunu, Meosefan Berek, Norce Ch. Chornalio Teonly Lulan Christin Rony Nayoan Christina Olly Lada Christina Olly Lada Christina Rony Nayoan Christine Natalia PS Lehot Dalong, Lusia David B. W. Pandie De Carvalho Ximenes, Flora Martignonia Dedu Ngara, Delvisari Dewa, Patricia Putri Carenina Manuk Dewi Sri Handayani Djahari, Yohanes Dupe, Freny R Egla Taruk Lembang Eunike Dewa Dato Fanggi, Windy Anisa Veryany Febri Mahalinda Maisal Fitri, Ajra Franky M S Telupere Handoyo, Nicholas E. Hardhina, Trio Idawati Trisno Indriati Andolita Tedju Hinga Intje Picauly Istonia Hermolinda Waang Jacob Matheos Ratu Jeanet Laureandra Pabala Jefri Semuel Bale Johny A. R. Salmun Johny A.R Salmun Juliana, Maria Erma Wati Juliana, Maria Ermawati Junias, Marilyn Susanti Junias, Marylin Susanti Krispianus Yertis Supriono Kusumasari, Fitri Kuswara, Ketut Mahendra lada, christina olly Laurensius Talan Lenda, Dominggus Agustinus Isak Lerik, Mariana D Lerik, Mariana D. C. Lewi Jutomo Liliweri, Aurelia Maria Liswaty Ga, Jefty Lydia, Mona Mado, Fransiskus G. Mado, Fransiskus Geroda Mali, Sertulus Laenda Manalu, Teacher Manongga, SP. Manurung, Imelda F. Manurung, Imelda F.E Manurung, Imelda Februati Ester Mardianto Krisantus Ngongo Maria M. Dwi Wahyuni Mariana D.C. Lerik Marni Marni Marni Marni Marni, Marni Martonix Abraham Tafui Mauguru, Selfianti Betriana Maxs Urias Ebenheizer Sanam Moka, Susana Alorida Muntasir, Muntasir Mustakim Sahdan Nae Rani, Theresia Agnesta Napitupulu, Melissa Putri M. Nobrihas, Risty Suryani Nofriana Inna Manulangga Noorce Christiani Berek Nope, Hotlif Arkilaus Nuban, Krispinus Oga, Yoseph Petrus Pellokila, Eri Jit Purimahua, Sintha L. Purimahua, Sintha Lisa Rahmawati, Eka Muftiana Rani, Theresia Agnesta Nae Ratna Anindir Ipa Hoy Purandima Ruli, Luh Putu Ruliaty, Luh Putu Salesman, Frans Selly, Jannes Bastian Serlie K.A. Littik Siallagan, Firman Mangara Tua Simamora, Friska Deli Sintha Lisa Purimahua Sirait, Tupak Soleman Landi Soni Doke SP Manongga Syafaatu Mizzannati Syari Syamruth, Yendris K. Syamruth, Yendris Krisno Tamelan, Paul G. Tokan, Maria Bengan Tudermi Maksimilyan Fioh Wangge, Mery Christine Weu Weraman, Pius Werawan, Pius Wijaya, Mardiansari Wahyu Graha Yacob M. Ratu Yermia Djefri Manafe Yosephus P.A, Adrianus