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All Journal IAES International Journal of Robotics and Automation (IJRA) Elektron Jurnal Ilmiah Jurnal Informatika dan Teknik Elektro Terapan Jurnal Pembelajaran Berpikir Matematika CIRCUIT: Jurnal Ilmiah Pendidikan Teknik Elektro JET (Journal of Electrical Technology) Jurnal SOLMA Dinamisia: Jurnal Pengabdian Kepada Masyarakat Window of Health : Jurnal Kesehatan TELEKONTRAN: Jurnal Ilmiah Telekomunikasi, Kendali dan Elektronika Terapan Health Information : Jurnal Penelitian Jurnal Elkolind : Jurnal Elektronika dan Otomasi Industri Journal of Applied Electrical Engineering JIKA (Jurnal Informatika) TheJournalish: Social and Government Journal De Facto Andalasian International Journal of Applied Science, Engineering, and Technology Jurnal Janitra Informatika dan Sistem Informasi International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Sulawesi Tenggara Educational Journal Indonesian Journal of Research and Educational Review (IJRER) Journal of Renewable Energy, Electrical, and Computer Engineering Journal of Health Quality Development (JHQD) PARADIGMA Jurnal Litek : Jurnal Listrik Telekomunikasi Elektronika ASH-SHAHABAH : Jurnal Pengabdian Masyarakat Aceh Journal of Electrical Engineering and Technology Jurnal Solusi Masyarakat Dikara DIPANEGARA KOMPUTER TEKNOLOGI INFORMATIKA (DIPAKOMTI) DIPANEGARA KOMPUTER SISTEM INFORMASI (DIPAKOMSI) Applied Engineering, Innovation, and Technology Jurnal Ilmiah Kesehatan Sandi Husada PESHUM Journal Entrepreneurship Digital
Asran, Asran
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Journal : PARADIGMA

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Pelayanan Pemadaman Api Dinas Pemadam Kebakaran dan Penyelamatan Kota Palu Safana, Nabila; Septiara, Siti Anadya; Asran, Asran; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.82

Abstract

This study aims to analyze the quality of fire extinguishing services provided by the Palu City Fire and Rescue Service based on SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The results show that the service provided by Palu City Fire and Rescue is generally responsive and professional, especially in terms of reliability and responsiveness. However, there are still challenges in the availability of facilities and infrastructure, accessibility in public spaces, and community awareness regarding the priority of emergency vehicles. The main supporting factors are the competence and spirit of the personnel, government support, and inter-agency coordination. This research recommends improving facilities, conducting regular training, and socializing to the community to enhance the standard of public service by Palu City Fire and Rescue in disaster management
Co-Authors Abdul Rahim, Siti Rafidah Abdul Rauf Adi Hermawan Adriansyah, Fery Ahmad Ahmad Ahmed Al-Ani, Waleed Khalid Akram Ista Alfina Baharuddin Amaluddin Amaluddin, Amaluddin Aman, Khairul Amar, Irwan Anni Ritonga, Raisah Aolia, Nur Fadillah Ardianto, Isra Arga, Galang Rangga Arnawan Hasibuan Asri asri Asri Asri Azizin, Irhas Bagus Sujiwo Congge, Umar Dadang Kurniawan Dandan Haryono Dani, Firwan Deassy Siska Dedi Fariadi Dewi Yana, Dewi Dewiyana, Dewiyana Dwi Julitha, Rasya Islami Dwiputra, Muhammad Farhan Ediwitoko, Rachmad Ezwarsyah Ezwarsyah Faridiansyah, T. Iqbal Habib Muharry Yusdartono Halistin, Halistin Hanapi, Jamaluddin Harahap, Husni Fadillah Hardin Hardin, Hardin Hasibuan, Mhd Perdiansyah Hasmyati, Hasmyati Hasniaty, Hasniaty Herlinda Herlinda, Herlinda Hidayatullah, Feizar Husain Husain Intam Kurnia Irwan Irwan Amar Isa, Muzamir Isma, Aldi Fadilah Ismail, Baharuddin Jamaluddin Jamaluddin Jannah Br Lubis, Miftahul Jusrianti, Jusrianti Kadang, Harni Kana, Silvi Karlina Bte Muhammad Kartika Kartika Kartiks, Kartika Kasmawaru, Kasmawaru Lumimbo, Sriwanty Lebon Maulana, Mirza Meyer, Ragil Prasetyo Misbahul Jannah Misriana Misriana, Misriana Mohd Irwan Yusoff Muchlis Abdul Muthalib Muh. Rusdi Muhammad Dahri, Muhammad Muhammad Ikhtiar Muhammad Muhammad MUHAMMAD RIZAL Muhammad, Karlina Bte Muhammad, Karlyna Bte Munir, Kartika Mursalin, M Mustainah Mappatoba Naqi, M. Fathan Nasir, Munawir Nurdiansah, Nurdiansah Nurhikmah Nurhikmah Octarina Sandy, Riri Pina, Pina Praja, Soemitro Emin Prastia, Ramadhan Rahman Rahman Raihan Putri Ramdanil, A.Dirga Roasdiana, Rosdiana Rohan, Rohan Roid, Fahrian Rosdiana Rosdiana Rosmiati Ramli Rosnah, Rosnah Rudianto Rudianto S, Anita Safana, Nabila Salmiati Salmiati, Salmiati Sampe Bulu, Datu Manaek Samsie, Indra Sayuti, Muhammad Selamat Meliala Sembiring, Rizky Ramadhana Septiara, Siti Anadya Siregar, Widyana Verawaty SRI BULAN Suhermi Sulistyaningtyas, Nunik Sulistyanungtyas, Nunik Suryati Suryati Syarwa Sangila, Muhammad Tari Utami, Elsa Teuku Multazam Widiatma, Akhmad Arif Wijaya, Willy Bachtiar Yusriyanto, Yusriyanto Zulfitrawati