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All Journal JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen Jurnal Ekonomi & Studi Pembangunan EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis UNEJ e-Proceeding Kinerja: Jurnal Ekonomi dan Manajemen Akuntabel : Jurnal Ekonomi dan Keuangan JURNAL MANAJEMEN Alignment: Journal of Administration and Educational Management Jurnal Manajerial JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia MBA: Journal of Management and Business Aplication BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Quantitative Economics and Management Studies Ilomata International Journal of Social Science Jurnal Muhammadiyah Manajemen Bisnis (JMMB) International Journal of Management Science and Information Technology (IJMSIT) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Accountia Journal (Accounting, Trusted, Inspiring and Authentic Journal) Journal MISSY (Management and Business Strategy) Relasi : Jurnal Ekonomi IIJSE Jurnal Pengabdian Masyarakat Manage Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Pengabdian Masyarakat IPTEKS
Martini, Ni Nyoman Putu
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Dampak Manajemen Pengetahuan, Penempatan Tenaga Kerja, dan Kompensasi terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening Mochamad Rochmadoni; Mohammad Thamrin; Ni Nyoman Putu Martini
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1711

Abstract

Permasalahan utama yang melatarbelakangi penelitian ini adalah kinerja karyawan pada Kantor Cabang dan Kantor Cabang Pembantu Bank Jatim di Kabupaten Jember yang belum mencapai target yang diharapkan. Selain itu, hasil penelitian sebelumnya menunjukkan adanya ketidakkonsistenan temuan terkait hubungan antara knowledge management, penempatan karyawan, kompensasi, dan kinerja karyawan. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh knowledge management, penempatan karyawan, dan kompensasi terhadap kinerja karyawan Bank Jatim Cabang Jember dengan kepuasan kerja sebagai variabel intervening. Jumlah populasi dalam penelitian ini sebanyak 186 karyawan, dengan sampel penelitian sebanyak 120 responden. Teknik analisis yang digunakan adalah Structural Equation Model (SEM) dengan bantuan perangkat lunak WarpPLS 8.0. Hasil penelitian menunjukkan bahwa knowledge management berpengaruh positif dan signifikan terhadap kepuasan kerja. Penempatan karyawan juga berpengaruh positif dan signifikan terhadap kepuasan kerja, demikian pula kompensasi. Selain itu, knowledge management, penempatan karyawan, dan kompensasi masing-masing memiliki pengaruh positif dan signifikan secara langsung terhadap kinerja karyawan. Kepuasan kerja sendiri berpengaruh positif dan signifikan terhadap kinerja. Lebih lanjut, knowledge management, penempatan karyawan, dan kompensasi juga berpengaruh signifikan terhadap kinerja karyawan melalui kepuasan kerja sebagai variabel mediasi.
Peran Kualitas Produk dan Citra Merek dalam Memengaruhi Keputusan Pembelian di PT Fatahillah Anugerah Nibras Kiptiyah; Nurul Qomariah; Ni Nyoman Putu Martini G
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1715

Abstract

Penelitian ini menerapkan pendekatan analisis kuantitatif guna mengukur hubungan pengaruh antar variabel. Tujuan dari penelitian ini adalah untuk mengetahui serta menganalisis dampak kualitas produk dan citra merek terhadap keputusan pembelian di PT. Fatahillah Anugerah Nibras (NBRS Corp). Populasi dalam penelitian ini adalah para konsumen PT. Fatahillah Anugerah Nibras (NBRS Corp), dengan jumlah sampel sebanyak 180 responden. Teknik pengambilan sampel dilakukan secara accidental sampling. Analisis data dan pemodelan persamaan struktural menggunakan perangkat lunak Warp PLS 6.0. Hasil penelitian menunjukkan bahwa H1 (Kualitas Produk) berpengaruh signifikan terhadap Keputusan Pembelian, dan H2 (Citra Merek) juga berpengaruh signifikan terhadap Keputusan Pembelian.
Pengaruh Motivasi Dan Tunjangan Kinerja Terhadap Kinerja Pegawai Dengan Produktivitas Sebagai Variabel Intervening Pada Dinas Pendidikan Kabupaten Jember Ni Nyoman Putu Martini; Eko Budi Satoto; Maret Wijayati
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1716

Abstract

Performance is the implementation of a job and the improvement of that work in accordance with one's responsibilities so that the results can be achieved as expected. Motivation, performance allowances, productivity are some of the factors that support performance. The aim of this research is to determine directly or indirectly the influence of motivation and performance allowances on employee performance with productivity as a mediating variable at the Jember district education office. The number of samples in this study was 221 respondents, namely employees with ASN status. The analysis technique used is Structural Equation Model (SEM) using the WarpPLS 7.0 application. The results of data analysis show (1) motivation variables do not directly have a significant effect on employee productivity and performance (2) performance allowances directly have a significant effect on employee productivity and performance. (3) the productivity variable directly has a significant effect on performance (4) motivation has no significant positive effect on employee performance through productivity (5) performance allowances have a significant positive effect on employee performance through productivity.
The Effect of Service Quality on User Satisfaction with Perceived Usefulness as an Intervening Variable Maryani Maryani; Nurul Qomariah; Ni Nyoman Putu Martini; Bobur Sobirov
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1535

Abstract

The increasing demand for efficient and usercentered public services has led to the development of the J-KOPI (Jember Smart City) application. However, user satisfaction remains a challenge due to varying levels of perceived service quality and public trust. This study aims to analyze the impact of service quality on user satisfaction, with perceived usefulness as a mediating variable. Utilizing a descriptive quantitative approach, the study employs Structural Equation Modeling (SEM) to assess relationships between these variables. Data were gathered through observations, online questionnaires, and documentation, focusing on key indicators such as reliability, responsiveness, assurance, empathy, and trust dimensions. The results reveal that both service quality significantly influence user satisfaction directly and through perceived usefulness. Notably, service quality dimensions positively correlate with perceived usefulness, enhancing users' productivity and satisfaction. These findings suggest that strengthening both service quality is essential for improving user satisfaction and promoting broader adoption of J-KOPI, supporting Jember's smart city vision.
Mediation Satisfaction: The Role of Service Quality and Trust to Increasing Customer Loyalty in Bank Indutries Tri Bagus Subiyanto; Arik Susbiyani; Ni Nyoman Putu Martini; Nurul Qomariah
Ilomata International Journal of Management Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i4.1886

Abstract

Competition in the banking sector is currently increasing. The banking industry is required to continuously improve services so that it has an impact on customer satisfaction and loyalty. The purpose of this study is to address the inconsistency of results by analyzing the influence of service quality and trust on customer satisfaction and loyalty at PT. BRI Finance Jember. The measuring instrument is a questionnaire with a population of 186 customers of PT. BRI Finance Jember who also served as the research sample. Structural Equation Modeling (SEM) with the help of the WarpPLS application is used in this study to test the hypothesis. Finally, the results of the study show that service quality has an impact on satisfaction. Trust has an impact on satisfaction and loyalty. Service quality has an impact on loyalty. Trust has an impact on loyalty. Satisfaction has an impact on loyalty. In addition, customer satisfaction acts as an intervening variable that strengthens the influence of service quality and trust on customer loyalty. These findings emphasize the importance of improving service quality and building trust as the main strategy in maintaining and increasing customer loyalty of PT. BRI Finance Jember. This research provides practical contributions to applied marketing management and designing service management policies to enhance customer satisfaction and loyalty in financial institutions in Southeast Asia.
Co-Authors A.A. Ketut Agung Cahyawan W Abadi Sanosra Abdillah, Yusuf Ady Setiawan Andhika, Stanly Reza Andri Desy Nurdiyanto Asep Reza Kurniawan Asyidiq, Mohammad Madya Ayu, Ira Porbonovitaning Bobur Sobirov Davit Rahman Deddy Dwi Desi Herawati Dewi, Asfita Dewi, Herlyana Diah Kusuma Hartina Dino Angga**, Budi Santoso* Diyanti Rifal Agustin Dwi Budi Santoso DWI CAHYONO Dwi Ratno Nurfadilah Eka Martiana Eko Budi Satoto Eko Budianto Elida Eftitah Erika Widyastutie Fatah Yasin Feti Fatimah Firmansyah, Ichwan Gayuh GALUH SYAH PUTRA Hadi Paramu Hasminanda Yuniasari Hasyim Asyari Heni Rosianti Herlambang, Toni I Putu Angga Wahyudi Ida Ayu Putu Sri Widnyani Indah Kurniawati Iqbal Rush Aviciena Iwan Bahtiar Januar Adie Chandra Khoirul Anas Kiptiyah Ku Mahamud, Ku Ruhana Kurniawan, Muhammad Sifak Beni Laksono, Teguh Tri Lusiyati, Lusiyati Maret Wijayati Maryani Maryani Maryani Maryani Mochamad Alfan Firmansyah Mochamad Muzaki Mochamad Rochmadoni Musyaffa Musyaffa Mutiara Dwi Sari Mutiara Dwi Sari Nafi'ah, Nailatul Ilmi Naufal Yoga Fahreza Ndaru Tutus Priyo Handoko Ninik Indrayani Norita Citra Yuliarti, Norita Citra Novita Ekasari Nugroho Edi Susanto Nugroho Edie Santoso Nursaid Nursaid Nurul Qomariah Nurul Qomariyah Nurul Qomariyah Paramitha Rakhmawati Prajudy, Sugeng Puji Astutik Resti Utami Retno Endah Supeni Ridwan, Wachid ROCHMAH, AINUR Rosdiana Maharani Sariyono, Nurul Siti Asiyah Siti Fatimah Sobirov, Bobur Sri Isna Amelia Ahmad Sri Rahayu Niwidadi Sriwitantiningsih, Luluk Sriyaningsih Sriyaningsih Subiyanto, Tri Bagus Sudarmanto, Yoyok Sumadi - Suryandari, Andriana Susbiyani, Arik Susbiyani, Arik Tatit Diansari Reskiputri Tatit Diansari Riskiputri Thamrin, Mohammad Tiara, Rani Toni Herlambang Tri Bagus Subiyanto Trias Setyowati Untung Wredhi Lestari Yoyok Sudarmanto Yulinartati Yulinartati