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Henderi .
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Journal : Indonesian Journal on Software Engineering (IJSE)

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Membuat Dokumen Tata Laksana Manajemen Insiden Berdasarkan Framework IT Infrastructure Library V.3 Khurotul Aeni; Bambang Soedijono W.A; Henderi - STMIK AMIKOM Yogyakarta
Indonesian Journal on Software Engineering (IJSE) Vol 2, No 2 (2016): IJSE 2016
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/ijse.v2i2.1128

Abstract

Abstract -Tata like IT incident management needs to be done as a guide, and internal controls to ensure service levels especially on academic information system (AIS) meets the standards or to follow best practices. For documents that need to be made governance of incident management for the handling of incidents can run well and according to expectations of the organization, and ultimately the success of IT objectives (IT Goal) and the ultimate goal of business processes (Business Goal). The development of academic information systems at the University of Civilizations basically been done, but not optimally. Application of SOP (Standard Operating Procedure) and SLA (Service Level Agreement) on academic information system services is still conventional, not optimal in a structured incident handling. For making a documentary of governance should be evaluated first, this was done to assess the extent to which each IT process in academic information systems function in accordance with the purpose of application development, especially for the incident handling process. Pengukurann maturity level is used to determine and evaluate the current state of the academic information system (SIA) today. This study is adapted from the IT Infrastructure Library framework which refers to the process of incident management. The study provides some recommendations for improvement related to the areas of incident management. The measurement results using a maturity level that existed at COBIT 4.1, shows the maturity level is currently at level 2 (Repeatable but Intuitive), and through the use of the Goal Question Metric, where there are four areas that need to be improved to create a document governance management, namely: helpdesk application, the application of SOP (Standard Operating Procedure), the application SLA (Service Level Agreement), and the application of servicedesk team.Keywords: Incident Management, IT Infrastructure Library, Procedures Abstrak –Tata laksana manajemen insiden TI perlu dilakukan sebagai panduan dan pengendalian internal untuk memastikan tingkat layanan khususnya pada sistem informasi akademik (SIA) telah memenuhi standar atau mengikuti praktek-praktek terbaik. Untuk itu perlu dibuat dokumen tata laksana manajemen insiden agar penanganan insiden dapat berjalan dengan baik dan sesuai harapan organisasi, serta pada akhirnya menyukseskan tujuan TI (IT Goal) dan tujuan akhir dari bisnis proses (Business Goal). Perkembangan sistem informasi akademik di Universitas Peradaban pada dasarnya sudah dilakukan, namun belum secara optimal. Penerapan SOP (Standard Operating  Procedure) dan SLA (Service Level Agreement) pada layanan sistem informasi akademik masih bersifat konvensional, belum optimalnya penanganan insiden secara terstruktur. Untuk pembuatan sebuah dokumen tata laksana perlu dilakukan evaluasi terlebih dahulu, hal ini dilakukan untuk menilai sejauh mana setiap proses TI pada sistem informasi akademik berfungsi sesuai dengan tujuan pengembangan aplikasi terutama untuk proses penanganan insiden. Pengukurann maturity level digunakan untuk mengetahui serta mengevaluasi kondisi saat ini pada sistem informasi akademik (SIA) saat ini. Penelitian ini diadaptasi dari framework IT Infrastructure Library yang mengacu pada proses manajemen insiden. Hasil penelitian ini memberikan beberapa rekomendasi perbaikan terkait area-area insiden manajemen. Hasil pengukuran menggunakan maturity level yang ada pada COBIT 4.1, menunjukkan tingkat kematangan saat ini berada pada level 2 (Repeatable but Intuitive), dan melalui penggunaan Goal Question Metric, dimana  terdapat 4 area yang perlu dilakukan perbaikan untuk membuat dokumen tata laksana manajemen, yaitu: penerapan helpdesk, penerapan SOP (Standard Operating  Procedure), penerapan SLA (Service Level Agreement), dan penerapan team servicedesk.Kata kunci:  Manajemen Insiden, IT Infrastucture Library, Tata Laksana
Co-Authors Abas Sunarya Achmad Badrianto Adi Setiawan Aditya Prihantara Agung Yudo Ardianto Ahmad Sidik Ainiyatul Maghfiroh Akmal Fauzan Al- Bahra Alda Galuh Fitria Dewi Aldi Destaryana Ali Djamhuri Alwan Hibatullah Andang Wijanarko Andrian Saputra Andrie Prajanueri Kristianto Anggrahini, Yunia Riska Anindita Septiarini, Anindita Ar Ridho Gusti Ari Ari Suhartanto Ari Suhartanto Arie Afriyoga Arief Setyanto Arif, Achmad Yusron Arifin, Rita Wahyu Aris Martono Ary Budi Warsito Asep Saefullah Asro, Asro B. Herawan Hayadi Badrianto, Achmad Bambang Soedijono W.A Bambang Soedijono, Bambang Bambang Soedjiono W.A Bangun Mukti Prasetyo Bin Ladjamudin, Al Bahra Bramantyo Yudi Wardhana Budiarto, Mukti Destyanto, Febrian Devi Rositawati Dewi, Deshinta Arrova Dian Mustika Putri Didi Rahmat Didik Setiyadi Dwinda Etika Profesi Efana Rahwanto Efana Rahwanto Ema Utami Euis Nurninawati Euis Siti Nur Aisyah Fahmie Al Khudhorie Fata Nidaul Khasanah Fazlul Rahman Fifit Alfiah Fitria Nursetianingsih Frama Yenti Giandari Maulani, Giandari Gugun Gunawan Gunawan, Deddy Gutama, Deden Hardan Haekal Simangunsong, Fikri Muhammad Hamdani Hamdani Hamdy Hady Hari Agustiyo Hatta, Heliza Rahmania Husein Muhammad Fahrezy Husni Teja Sukmana I Ketut Gunawan Ignatius Agus Supriyono Ilham Hizbuloh Ina Sholihah Widiati, Ina Sholihah Indri Handayani Indri Handayani Ira Tyas Ningrum Irwan Sembiring Ismail, Abdul Azim Bin Iwan Setyawan Jahiri, Muhamad Jahri, Muhamad Jamaludin, Dieng Asep Julia Kurniasih Junaidi Junaidi Junaidi Junaidi Kartawinata, Dea Karunia Suci Lestari Khairunnisak Nur Isnaini Khurotul Aeni, Khurotul Kurniawan, Tri Basuki Kusrini - Kusrini . Kusrini Kusrini Kusrini Kusrini Kusrini Kusrini Kusrini Kusrini Ladjamudin, Al-Bahra bin Ladjamudin, AlBahra Bin M Rizeki Yuda Saputra M Said Hasibuan M. Rizeki Yuda Saputra M. Suyanto, M. Maimunah Maimunah Maimunah, Maimunah Mashal Alqudah Maulidina, Muhammad Muflih Meta Amalia Dewi Moenawar Kholil Moh Muhtarom Mohammad Hairidzulhi Mohammad Santosa Mulyo Diningrat Muhamad Hendri Muhamad Yusuf Muhamad Yusup Mujianto, Ahmad Heru Mulyana, Muhamad Mulyati Mulyati Mulyati Mulyati Muntasir, Ibnu Nathan, Yogeswaran Neno, Friden Elefri Nia Kusniawati Novi Cholisoh Nugraha, Rizal Fitrah Nur Aisyah, Euis Siti Nur Azizah Padeli Padeli Periasamy, Jeyarani Pipin Romansyah Po Abas Sunarya Prabowo Pudjo Widodo Praditya Aliftiar Pramono, Galih Prih Diantono Abda`u Puspitasari, Novianti Putri, Cheetah Savana Qory Oktisa Aulia Rafika, Ageng Setiani Rahma Farah Ningrum Rahmat, Didi Rahwanto, Efana Raja, Berisno Hendro Pardamean Manik Randy Andrian Rani Putri Merliasari Rano Kurniawan Restu Adi Pradana Riki Mardiana Rita Wahyuni Arifin Ruli Supriati, Ruli Safar Dwi Kurniawan Saputra, M Rizeki Yuda Saputra, M. Rizeki Yuda Setianto, Yuni Ambar Shofiyul millah Singh, Harprith Kaur Rajinder Siti Khodijah Siti Ria Zuliana Siti Risma Auliasari Sofiana, Sofa Sri Rahayu Sudaryono Sudaryono Sudaryono Sudaryono Sugeng Santoso Suharto - Sulaiman, Agus Sutami, Sutami Suyatno Suyatno Swastika, Rulin Syahrial Shaddiq Taufik Hidayat Theopillus J. H. Wellem Toga Parlindungan Silaen Tri Wahyuningsih Tri Wahyuningsih Tri Wahyuningsih Tubagus Ahmad Harja Kusuma Umdatur Rosyidah Uning Lestari Untung Rahardja Viola Tashya Devana W, Bambang Soedijono Winarno Winarno Winarno Winarno Wing Wahyu Winarno Yeni Nuraeni Yulika Ayu Rantama Yuni Ambar S Yunia Riska Anggrahini Yusuf, Inayatul Izzati Diana Zakaria, Mohd Zaki Zcull, Harph