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Journal : Majority Science Journal

Optimizing User Satisfaction: Exploring The Impact Of Website Quality On Low Vision Disabled Students' Satisfaction Through User Experience As A Mediating Variable Rahmah, Yusriyah; Aknuranda, Ismiarta; Ratnawati, Dian Eka
MSJ : Majority Science Journal Vol. 2 No. 2 (2024): MSJ-May
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v2i2.137

Abstract

This research investigates the correlation between service quality, user experience, and user satisfaction in website design for students with low vision disabilities undergoing final assignment guidance at Brawijaya University. Using a quantitative approach via questionnaires, data was collected from students and relevant academics at the Disability Service Center. Analysis revealed a positive and significant relationship between service quality and user experience, with service quality also impacting user satisfaction. Moreover, user experience partially mediated the relationship between service quality and user satisfaction. This study contributes to understanding the dynamics of website design for this demographic, emphasizing the pivotal role of user experience in enhancing satisfaction, particularly among individuals with disabilities. Organizations, especially Disability Service Centers, can utilize these findings to enhance website accessibility and academic support. However, limitations include sample size constraints and the singular institutional focus, suggesting avenues for future research to broaden the scope and depth of understanding through qualitative methods.
Co-Authors Achmad Basuki Alfi Nur Rusydi Almira Syawli, Almira Andi Reza Perdanakusuma, Andi Reza Arief Andy Soebroto Aryo Pinandito Ayu Alamsyah, Nyi Ratu Az Zahra, Shalsa Salisa Azhar, Hilal Fauzan Bagaskara, Dio Bayu Budi Darma Setiawan Chandra Saputra, Mochamad Daffa Fernanda, Auriga Dewi Yanti Liliana Dian Eka Ratnawati Eko Arisetijono Estrella, Widya Fandisya Rahman Farisi, Hariz Fatwa Ramdani, Fatwa Fiaji, Noveria Anggraeni Firdaus, Ahmad Nurril Firdausy, Royke Renaldi Fransisca S, Imelda Hanggara, Buce Trias Hanifah Muslimah Az-Zahra, Hanifah Muslimah Hapsari, Odilia Ning Intan Restu Hendini, Indira Putri Herman Tolle Hermawan, Fariz Milzam Hikmiah, Ziadatul Hilman Nuril Hadi I Gede Surya Rahayuda, I Gede Surya Indah Rokhmawati, Retno Issa Arwani Isti Andriyani, Nina Kriswibowo, Rony Kumalasari, Rahmania Kurniawan, Uli Mahendra Laily, Luthfiatul Lutfi Amiruddin M. Ali Fauzi Malahayati, Salsabila Nur Malau, Debora Maulana, Muhammad Afif Mayang Anglingsari Putri, Mayang Anglingsari Maziyah, Churin'in Mikoto, Washi Yoshisa Minhatillah, Nilna Mochamad Chandra Saputra, Mochamad Chandra Muhammad, Muqorrobin Ghulam Musthafawi, Aulia Zahra Nadine, Zahra Salsabila Nisa Al Rizqi, Dita Nugraha, Dwi Cahya Astria Nugraha, Dwi Cahya Astriya Nur Allifya, Shafa Anindya Nur Azizi, Fakri Fandy Nur Rusydi, Alfi Nurul Hikmah, Azizah Pamuji, Rizky Prayogi, Mohamad Nurhuda Priana, Aan Jelli priharsari, diah Prima Zulvarina, Prima Primadianti, Aurelia Hawa Purwanti, Leli Putra, Angga Nasetya Caesara Putra, M. Gilvy Langgawan Qiindil, Audry Rahmah, Yusriyah Rahmi, Nisrina Adila Ramadhan, Fachri Ramadhani, Muhammad Daffa Rafi Rifdah Ristivani Aisha Fitri, Aurellia Safitri, Oktavia Samudra, Fatih Meru Sari, Heni Vidia Setiawan, Arif Bagus Shandy, Ryo Silalahi, Gifo Armando Simbolon, Fran Stinky Sulalah, Nisrina Diva SUPRAPTO Surya Wirawan Tri Astoto Kurniawan, Tri Astoto Trias Hanggara, Buce Varendra, Andrian Fatta Vivin Ayu Lestari Wahyudin, Windaliani Wardah, Sarah Ulayya Wayan Firdaus Mahmudy Wijaya, Amelia Kartika Yulianto, Muhammad Luqman Fajar Zuhdi, Nabilah Syarifa