Articles
PATIENT TRUST ON THE HOSPITAL SERVICE DELIVERY SYSTEM
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v16i1.4907
This research was conducted in 2016 to see the effect of the service delivery system on patient trust in private hospitals in Makassar. The number of patients used as respondents was 115 people, taken using purposive sampling technique, with several criteria set by the author. However, the results of this study indicate that a service delivery system consisting of contact personal and physical support has a positive and significant effect on patient trust
Patient Satisfaction, Hospital Image and Patient Loyalty in West Sulawesi Province
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v17i1.5088
The purpose of this study was to examine and analyze the effect of patient satisfaction and hospital image on patient loyalty. The research design uses a survey method with cross-section data collection through a questionnaire. As a sample in this study, 124 patients were hospitalized at a Private Hospital located in West Sulawesi Province and taken by simple random sampling. The data analysis method used in hypothesis testing is Structural Equation Modeling (SEM). The results of the study provide evidence that patient satisfaction affects and can improve the image of the hospital. High patient satisfaction also has an impact on patient loyalty, as well as the high Sakityang house image has a positive and significant influence on patient loyalty.
ORGANIZATIONAL COMMITMENT AND EMPLOYEE PERFORMANCE AT DISTRIBUTOR COMPANIES
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 17 No. 2 (2017): OCTOBER 2017
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v17i2.5193
This research was conducted in Jakarta which aims to see the extent to which the consequences that will be caused by job satisfaction and organizational commitment to employee performance. The design of this research is to use a survey method by collecting cross-section data through a questionnaire. The number of respondents used as samples in this study, is as many as 120 employees who work in a Public Distribution company located in DKI Jakarta Province with a simple random sampling method. The data analysis method used in is. Structural Equation Modeling (SEM) used for the design analyzes the data in testing the research hypothesis. The results of the study provide evidence that job satisfaction possessed by employees influences positively and significantly and can increase organizational commitment, high job satisfaction also impacts the high achievement of employee performance, then high organizational commitment turns out to have a positive and significant effect on employee performance.
MANAGE OF JOB STRESS AND MEASURE EMPLOYEE PERFORMANCE IN HEALTH SERVICES
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 18 No. 1 (2018): APRIL 2018
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v18i1.5307
This research on health service employees who are in Jakarta wants to observe the work stress experienced and how the risks will arise from organizational commitment and employee performance. The design of this research is to use a survey method with cross-section data collection using a questionnaire. A total of 82 employees of the Private Hospital consisting of Doctors, Nurses and Staff as respondents in this study, were determined by utilizing the simple random sampling method. The data analysis method used is Structural Equation Modeling (SEM) as a design in analyzing data analysis on testing research hypotheses. The results of the study present the results that work stress has a negative and significant impact on organizational commitment, then work stress that has a negative and significant impact on employee performance, then high organizational commitment can actually cause a positive and significant impact on employee performance.
COMPENSATION, JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN HEALTH SERVICES
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 18 No. 2 (2018): OCTOBER 2018
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v18i2.5335
The objective of this research is to analyze the compensation, job satisfaction and the employees performance of Rumah Sakit Swasta in Jakarta. Apart from that, the objective is also to analyse the effect of the compensation, on the job satisfaction and its implication to the employees performance of Rumah Sakit Swasta in Jakarta. The research is using the quantitative research.. The sample for data collection was taken from 82 employees of Rumah Sakit Swasta in Jakarta through questionnaires. From the research done, it is demonstrated that the compensation has positive effect toward the job satisfaction and employee’s performance, and job satisfaction do have a positive implication on the employee’s performance of Rumah Sakit Swasta in Jakarta.
WORK ENVIRONMENT, JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN HEALTH SERVICES
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 19 No. 1 (2019): APRIL 2019
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v19i1.5343
This investigation point is to appraise the work environment, job satisfaction and the employees performance of Rumah Sakit Swasta in Jakarta. The point is also to appraise the phenomenon of the work environment, on the job satisfaction and its involvement to the employees performance of Rumah Sakit Swasta in Jakarta. The investigation is using the quantitative investigation.. The sample for data collection was taken from 82 employees of Rumah Sakit Swasta in Jakarta through questionnaires. From the investigation done, it is demonstrated that the work environment has positive effect toward the job satisfaction and employee’s performance, and job satisfaction do have a positive involvement on the employee’s performance of Rumah Sakit Swasta in Jakarta.
Organizational Culture, Job Satisfaction Also Employee Accomplishment in the Private Hospital
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 19 No. 2 (2019): OCTOBER 2019
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v19i2.5674
This study aims to determine the impact of Organizational Culture towards Employee Performance through the mediating role of job satisfaction at Private hospital in West Jakarta. This research using quantitative approach. Data analysis techniques used in this research is using AMOS 20 software and mediation analysis is conducted with Sobel’s test. The results showed that organizational culture has possitif affect and significant on job satisfaction, job satisfaction has possitif affect and significant on employee performance, organizational culture doesn’t affect and hasn’t significant on employee performance, and job satisfaction has possitif affect and significant mediates the effect of organizational culture to employee performance.
Analysis of Human Capital in Talent Management Program, Training and Development to Improve Employee Competence Case Study in BSG Group
Prastiyo Diatmono;
Siti Mariam;
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 20 No. 1 (2020): APRIL 2020
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v20i1.6812
The purpose of this research was to understand human capital analysis to talent management program, training and development to improvement employees competency. It was a qualitative research with an case study method conduct at BSG Group (6 companies) in 2019. The data were collected through participant observation using interview, observation, document study, and recording. The data analysis to understand management program was run with the company to make strategic changes to improve employees competency approach to human capital, including: (1) talent management, (2) training and development, using balance scorecard as measurement quality. The findings lead to the recommendation to make change talent management program, training and development to enhancement employees competency in linking the company's business strategy that can create an increase job productivity and company profits in accordance with the intended purpose the support and commitment of top management and empower to all employees synergistically.
Work Motivation, Job Satisfaction and Employee Performance
Rezki Nurdiansyah;
Siti Mariam;
Muhammad Asrar Ameido;
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 20 No. 2 (2020): OCTOBER 2020
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v20i2.8006
This investigation goals to anatomize the influence of work motivation on employee performance intercede by employee job satisfaction. The data is obtained directly through distributing questionnaires via google docs and whatsapp to employees who work at Bank Rakyat Indonesia. The number of respondents in this determination was 160 people. The results of hypothesis testing show : Work motivation has a positive and significant effect on employee performance, job satisfaction and employee performance through job satisfaction, then Job satisfaction has a positive effect and significant on employee performance.
Analysis of Market Retribution Management Systems in Efforts of Increasing Regional Original Income in The Office of Pd. Makassar Raya Market, Makassar City
Supiati Supiati;
Andi Hafidah;
Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 21 No. 1 (2021): APRIL 2021
Publisher : Universitas Trisakti
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DOI: 10.25105/ber.v21i1.9224
Retribution is an important source of Regional Budget Revenue (PAD) in the city of Makassar. The budget charged by the Makassar City Government to the PD. Makassar Raya Market.This study aims to evaluate the management system of market levies and the contribution of market levies to increase Makassar City's Regional Original Income (PAD) and to formulate a more appropriate market levy management system to maximize PD revenue. Makassar Raya Market, Makassar City. The data used in this study are secondary in the form of documents and records related to market retribution income, and primary data in the form of daily reports of the recipient's cash-holding assistant as well as collection reports and proof of deposit of the recipient's treasurer into cash through the City Regional Development Bank (BPD). Makassar. The results of the study show that local revenue from market levies is in a very effective category, this is indicated by an average value of 100.28%, and Pasat Levies have a very large influence and contribution to Local Ownership in Makassar City, this can be shown by the average value of the contribution is 102.25%, while the growth rate of market levies explains that the growth rate with an average value is 9.69 which indicates the unsuccessful category The growth rate of market levies explains that the growth rate with an average value is 9.69 which indicates the unsuccessful category.