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Dahmiri
Universitas Jambi
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Journal : Akuntansi Bisnis

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Indeks Kepuasan Masyarakat (IKM) pada Kantor Camat Kecamatan Sarolangun Kabupaten Sarolangun Dahmiri Dahmiri
Akutansi Bisnis & Manajemen ( ABM ) Vol 21 No 2 (2014): Oktober
Publisher : STIE Malangkucecwara

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Abstract

This study aims to analyze public satisfaction index at Kantor Camat Kecamatan Sarolangun Kabupaten Sarolangun. This study took a sample of 150 respondents by Kepmen PAN No. 25 / KEP / M.PAN / 2/2004. The method used in this research using mixed qualitative descriptive study to determine community satisfaction index of services in the Kantor Camat Kecamatan Sarolangun Kabupaten Sarolangun. To measure the level of satisfaction of the people use the value of Community Satisfaction Index (HPI), which is calculated using the weighted average value of each element of the service. The results showed that there are 3 (three) dimensions in both categories, namely: dimensions service procedures, the ability of service personnel and environmental safety. While the dimensions are not good category there are 2 (two), namely fairness of service and assurance service charge. The dimensions in the unfavorable category there are nine (9) that the terms of service, clarity of service personnel, service personnel discipline, responsibility for care workers, speed of service, courtesy and friendliness of the clerk, the reasonableness of the cost of service, service schedule certainty, and comfortable environment.
Co-Authors - Lismawati Abror Ade Octavia Ade Octavia Adhe Ira Riany Afriansyah, Rian Agus Solikhin, Agus Al Parok Ananda Dewi Wahyuni Andre Permana Anggraeni, Joli Apris Apris Ari Yanto Arsa, Daniel Arsyadt Arsyadt Arsyadt, Arsyadt Asep Machpudin Asrini Asrini Baehaqi Budi Susanto Budi Susanto Dedy Setiawan Devi, Naulia Pitaloka Candra DianMala Fithriani Aira Dwi Kurniawan Dwi Kurniawan Dwi Kurniawan Dwi Kurniawan, Dwi Enggrani Fitri, Lucky F. Husni Hasbullah, F. Husni Fitriaty, Fitriaty Fitriyani, Puput Frans A. Futri Rezki Indah Galih Harfinaldi Geofanny, Riky Hartoyo Hartoyo Hermansyah Hermansyah Husni Hasbullah, Husni Hasbullah Idham Khalik Idham Khalik Idham Khalik, Idham Idham Khalik, Idham Khalik Imtiyaz Ragbah Fidini Indah Purnama Sari Indah Putri E Indra Jaya Indrianawati Usman Iswento Rizki Manarissar Rajagukguk KARTIKA WULAN BHAYANGKARI, SYLVIA Kharisma Sakta Lucky Enggrani Fitri Lutfi M. Jihadi Mahbara, Eka Renny Yustisia Hasby Mar Atun Saadah Maria Ulpa Marwah Dwipa MASITA DEWI Mastuti HS Moh. Ihsan Muhammad Amin Muhammad Amin Muhammad Luthfi Muhammad Rivandi Akbar musnaini musnaini Musnaini Musnaini Musyayaddah Musyayaddah Musyayaddah, Musyayaddah Novita Sari Nur Vironika Nurida Isnaeni Oktari, Auliza Panggita Wijaya Parkhurst, Helen Puput Nuryatimah Putri Zulwarni Putri, Hilyati Ananda Putri, Salsabila Yulia Raja Sharah Fatricia Rajagukguk, Iswento Rizki Manarissar RAJASTIRA WIRA PANGESTU Rakawi Saputra Ramadhan, Rizky Azika Ratna Dewi Revia Setiani Rindi Antika Riska Amelia Rista Aldilla Syafri Rista Aldilla Syafri Rista Aldilla Syafri Rizky Azika Ramadhan Rohman Willian Sabhira, Fazalina Putri Sari, Anisa Sekar Setiawan, Wahyu Juari Shofia Amin Sigit Indrawijaya Sigit Indrawijaya Sigit Indrawijaya Sigit Indrawijaya Siska Sefrita sari Sri Wahyuni Sry Rosita Suswita Roza Syafri, Rista Aldilla syahmardi yacob Sylvia Kartika Wulan Bhayangkari Sylvia Kartika Wulan Bhayangkari Tri Hutomo Putra Wahyu Rohayati Wanda Busra Wati, Ayu Ulya Welika Siboro Widiastuti, Fitri Winda Syafitri Wiwik Tiswiyanti Yansyah, Aldi Yanti, Ovie Yayuk Sriayudha Yenny Yuniarti Yuliusman - Yuliusman Yuliusman Zulfina Adriani Zunnun Alfaid Nurudin Rasyidy