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All Journal Cakrawala Pendidikan Edu-Sains: Jurnal Pendidikan Matematika dan Ilmu Pengetahuan Alam Tekno - Pedagogi : Jurnal Teknologi Pendidikan Jurnal Pendidikan dan Pengajaran Jurnal Pendidikan Sosiologi dan Humaniora Jurnal Pendidikan Indonesia Journal of Education and Learning (EduLearn) PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Jurnal Didaktik Matematika AKSIOMA: Jurnal Program Studi Pendidikan Matematika Journal of Educational Science and Technology Jurnal Pendidikan Matematika Al-Jabar : Jurnal Pendidikan Matematika JOIV : International Journal on Informatics Visualization INVOTEK: Jurnal Inovasi Vokasional dan Teknologi Indonesian Journal of Science and Mathematics Education Desimal: Jurnal Matematika Jurnal Informatika Universitas Pamulang Jurnal Cendekia : Jurnal Pendidikan Matematika Jurnal Ilmiah Media Sisfo Journal on Education JURNAL MATHEMATIC PAEDAGOGIC Voices of English Language Education Society Laplace : Jurnal Pendidikan Matematika Delta: Jurnal Ilmiah Pendidikan Matematika PHI: Jurnal Pendidikan Matematika Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Journal Software, Hardware and Information Technology Edumatika Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Journal of Educational Sciences Edumatica: Jurnal Pendidikan Matematika Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Business Studies and Management Review Internet of Things and Artificial Intelligence Journal Enrichment: Journal of Multidisciplinary Research and Development Jurnal Penelitian Pendidikan Indonesia Biodik: Jurnal Ilmiah Pendidikan Biologi Jurnal Pendidikan MIPA Journal on Mathematics Education
Jefri Marzal
Universitas Jambi
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : JOIV : International Journal on Informatics Visualization

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Improving the Response Time of Online Letter Management Application Users: an Application of Social Representation Theory of Shame Jefri Marzal; Wahyu Budiman; - Adrefiza; Benetika F. Hutabarat; Wawan Kurniawan
JOIV : International Journal on Informatics Visualization Vol 5, No 1 (2021)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/joiv.5.1.442

Abstract

One of the most important and potential problems encountered in an official online letter management application is the recipients' late response. This action research aims to improve the recipients' response time and determine the central core of shyness according to response time categories: less than 24 hours (green zone); between 24 hours to 48 hours (orange zone); and more than 48 hours (red zone) in managing formal online letter management system at Jambi University. Using the social representation theory of shyness as the basis of action adopted from Moscovici theory [1], it is hypothesized that response time displaying will impact response time improvement. A survey questionnaire distributed to 129 respondents showed a significant improvement in the participants' response time, respectively, in cycles 1 and 2. The zone group increased percentage sed from 22.44% to 52.49 % in the first cycle, and it ultimately raised to 62.38% at the end of the second cycle. Such an increase might be due to the users' efforts to avoid the level of shyness, which were classified into: (1) slow to respond and (2) personal or work unit late response time – both marked in red. It is recommended that social shyness incorporated in improving response time in a formal online letter can be further implemented with other social and psychological parameters. The application will illustrate computer systems' interaction on social society to implement regulations both in institutions and in government.
Co-Authors -, Maison Abidin Abidin Ahmad Fahrudin Ahmad Syauqi Harsyah Ahmad Syukri Ahmad Syukri Akhiyar Waladi Ali Idrus Alya Hanifah Setiawan Amelya Permata Sari Amin Asri Yati Ana Rasyidah Antok Kurniawan Antok Kurniawan Ari Frianto Aryani, Reni Asni Johari Asrial Asrial Ayudita Ardila Benetika F. Hutabarat Bimbe, Muhammad Arrazi Alghifari Bj. Nofrian Kurni Chit, Suwannit Chareen Christin Lovyantika Damris Muhammad Debby Arisandy Dwi Agus Kurniawan Dwiki Prasetya Subakti Eko Kuntarto Elisa, Edi Elsa Novyarti Fauzi Khoirul Mahfi Fera Zulainy Feri Tiona Pasaribu Gunawan Gunawan Haryanto Haryanto Haryanto Haryanto Hasibuan , Muhammad Haris Effendi Hazar Kusmayanti Hefri Asra Omika Hendra Sofyan Husni Sabil Husnul Khatimah Idhar Khaira Indra Weni Intan Iklima Irawan, Arswenda Jameci Isnania Isnania Jodion Siburian Kamid , Kamid Kamid Kamid Khaira , Ulfa Khaira, Ulfa Kurniawan, Antok Kurniawan, Antok Lovyantika, Christin M Nasiruddin Fa M Rusdi M Rusdi Miko Pratama Muhaimin Muhaimin Muhaimin Muhaimin Muhammad Haris Effendi Hasibuan Muhammad Iqbal muhammad maki Muhammad Rafiq Muhammad Rusdi mutia fadhila putri, mutia fadhila Mutiara Siska Nabila Hayatul Husna Nice Anggraini niken rarasati Nizlel Huda Nofyta Arlianti, Nofyta novferma, novferma Nugroho Ardy Pramono Nur Zaharah Nurjanah Nurjanah Nurjanah Nurjanah Oktarino, Randy Perdana, Yogi Ratumas Feby Purniance Regita Riani Putri Reli Handayani Rezki Amalia, Nosa Riana Teofani Rina Kusuma Dewi Rini Mariani Riza Maiyusriani Rizka Apriyani Putri Rizqa Raaiqa Bintana Rohati Rohati Rohati Rohati Romundza, Febbry Roni Handika Putra Rusdi Rusdi Saharudin Saharudin Saharudin Saharudin Saharudin Sariyani SN Sri Purwaningsih Sri Winarni Sri Winarni Sridewi Anggraeni Wiyono Sutrisno Sutrisno Syaiful Syaiful Syaiful Syaiful Syamsurizal - - syamsurizal syamsurizal Utomo, Pradita Eko Prasetyo Wahyu Budiman Wahyu Fitroh Wardi Syafmen Wardi Syafmen Wawan Kurniawan Yantoro, Y Yelli Ramalisa Yuliarni, Ike Zurweni Zurweni