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Pengaruh Work-Life Balance dan Fleksibilitas Kerja Terhadap Employee Engagement pada ASN Dinas Energi dan Sumber Daya Mineral Provinsi Lampung Wiranti Putri Retnosari; Iskandar Ali Alam
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11464

Abstract

The dynamic development of work systems in the public sector requires civil servants to adapt to increasingly complex administrative and technical workloads. This condition highlights the importance of work-life balance and work flexibility in fostering employee engagement. This study aims to analyze the effect of work-life balance and work flexibility on employee engagement among civil servants at the Department of Energy and Mineral Resources of Lampung Province.This study employs a quantitative approach using a survey method involving 60 respondents selected through the Slovin formula. Data were collected using a Likert-scale questionnaire and analyzed through multiple linear regression. The results indicate that work-life balance and work flexibility have a positive and significant effect on employee engagement, both partially and simultaneously. These findings suggest that improving work-life balance and work flexibility can enhance employee engagement within public sector organizations
Pengaruh Kualitas Pelayanan dan Word of Mouth Terhadap Loyalitas Pasien Klinik Biddokkes Polda Lampung Ari Widia; Iskandar Ali Alam
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11465

Abstract

Healthcare services are a crucial sector that requires effective strategic and operational management to meet public needs. Klinik Biddokkes Polda Lampung faces challenges in maintaining patient loyalty, as reflected in the retention rate of only 57% of total patients in 2025. This phenomenon indicates a gap between patients’ expectations of service quality and the actual experience received, as well as the lack of positive word of mouth. This study aims to analyze the effect of service quality and word of mouth on patient loyalty at Klinik Biddokkes Polda Lampung. A quantitative research method was employed using multiple linear regression analysis. The population consisted of clinic patients, with samples selected through purposive sampling. Data were collected through patient satisfaction surveys, internal quality audits, and structured questionnaires, then analyzed using validity and reliability tests, t-test, F-test, and coefficient of determination (R²). The results show that service quality significantly affects patient loyalty with a significance value of 0.028, while word of mouth has a stronger influence with a significance value of 0.000. The F-test indicates that both variables simultaneously have a significant effect on patient loyalty, with an F-value of 38.506 and a significance of 0.000. The R² value of 0.443 demonstrates that 44.3% of the variation in patient loyalty can be explained by service quality and word of mouth, while the remaining 55.7% is influenced by other factors outside the research model. In conclusion, patient loyalty at Klinik Biddokkes Polda Lampung is influenced by both service quality and word of mouth, with word of mouth being the dominant factor. Therefore, strategies to enhance patient loyalty should be integrated by improving consistent service quality and strengthening communication and positive patient experiences to generate sustainable recommendations.
Analisis Faktor-Faktor yang Mempengaruhi Retensi Dokter dan Dokter Spesialis di RSUD Ragab Begawe Caram Kabupaten Mesuji: Suatu Pendekatan Kualitatif Niesfu Syakhra; Iskandar Ali Alam; Habiburrahman Habiburrahman
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11472

Abstract

Doctor retention is a critical issue for regional hospitals in ensuring sustainable healthcare services. This study aims to analyze the factors influencing the retention of doctors and specialists at RSUD Ragab Begawe Caram, Mesuji Regency. A qualitative case study approach was employed, with data collected through in-depth interviews, observation, and document analysis. Data were analyzed using thematic analysis. The study is grounded in Herzberg’s Two-Factor Theory, Job Embeddedness Theory, and Social Exchange Theory. The findings indicate that doctor retention is influenced by both intrinsic and extrinsic factors. Intrinsic factors include work meaning, professional responsibility, and commitment to service, while extrinsic factors involve workload, incentive systems, work facilities, organizational support, and policy certainty. Doctor embeddedness is reflected through the dimensions of fit, links, and sacrifice, which are shaped by work relationships, environmental suitability, and personal considerations. Social and regional environmental conditions, such as access to facilities and distance from family, also affect doctors’ decisions to remain. The study concludes that intrinsic motivation plays a key role in doctor retention; however, it must be supported by adequate organizational systems and environmental conditions. Strengthening human resource policies, improving organizational support, and enhancing doctors’ welfare are essential to ensure sustainable retention in regional hospitals.
Pengaruh Implementasi Kebijakan Efisiensi Anggaran dan Akuntabilitas Pengelolaan APBD Terhadap Kinerja Pegawai Badan Pengelola Keuangan dan Aset Daerah Kabupaten Pesawaran Ahmad Dirmansyah Perwiranegara; Iskandar Ali Alam
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11481

Abstract

This study aims to analyze and test the influence of budget efficiency policy implementation and APBD management accountability on employee performance at the Regional Financial and Asset Management Agency (BPKAD) of Pesawaran Regency. The focus of this research is crucial following the issuance of Presidential Instruction (Inpres) Number 1 of 2025 concerning Expenditure Efficiency, which resulted in the adjustment of non-monetary incentives for employees. The research method used is quantitative with a causal associative design. The population in this study consisted of 60 employees of BPKAD Pesawaran Regency, where the sampling technique utilized total sampling (census). Data were collected through questionnaires with a Likert scale and analyzed using multiple linear regression via SPSS software. The results showed that simultaneously, budget efficiency and accountability had a significant effect on employee performance with a coefficient of determination (R2) of 66.6%. Partially, APBD management accountability has a positive and significant effect on employee performance (Sig. 0.000). However, the implementation of budget efficiency policy has a positive but not significant effect on employee performance (Sig. 0.083 > 0.05). This indicates that the performance of BPKAD Pesawaran Regency employees is more driven by the demands of system compliance and reporting transparency rather than budget saving policies. Organizational leaders are advised to formulate non-monetary motivation strategies to maintain performance stability amidst strict fiscal efficiency policies
Pengaruh Learning Organizational dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai Badan Pusat Statistik Kabupaten Lampung Tengah Haris Sugara; Iskandar Ali Alam
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 3 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i3.11503

Abstract

The increasing demands for performance and the complexity of tasks in government institutions require organizations to manage human resources effectively. In this context, the implementation of a learning organization and a supportive organizational culture are important factors in enhancing employee job satisfaction. This study aims to analyze the effect of learning organization and organizational culture on the job satisfaction of employees at the Central Statistics Agency (Badan Pusat Statistik) of Central Lampung Regency. This research employs a quantitative approach using a survey method. The research population consists of all 40 employees of the Central Statistics Agency of Central Lampung Regency, with a saturated sampling technique applied. Data were collected through Likert-scale questionnaires and analyzed using multiple linear regression with the assistance of SPSS software. The results show that learning organization has a positive and significant effect on employee job satisfaction. Organizational culture is also proven to have a positive and significant effect on employee job satisfaction. Simultaneously, learning organization and organizational culture have a positive and significant effect on employee job satisfaction. These findings indicate that improving learning organization practices and strengthening organizational culture can enhance employee job satisfaction.
PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP MINAT BELI PRODUK BITES BANDAR LAMPUNG Lim, Varian; Alam, Iskandar Ali
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 1 (2026): JIMB - VOLUME 9 NOMOR 1 MEI 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i1.38819

Abstract

Penelitian ini akan meneliti bagaimana harga dan kualitas pada produk yang akan berdampak pada niat pembelian konsumen terhadap produk More Bites di Bandar Lampung. Studi ini didorong oleh penurunan penjualan pada tahun 2025, yang diduga dipengaruhi oleh persepsi pelanggan terhadap harga dan kualitas produk di tengah meningkatnya persaingan di sektor makanan. Penelitian ini menggunakan metodologi kuantitatif dengan strategi kausal-asosiatif. Demografi mencakup semua pelanggan yang telah membeli produk More Bites di Bandar Lampung, dengan 85 responden yang dipilih secara cermat. Peneliti melakukan pembagian kuesioner dengan skala likert lalu hasilnya diolah dengan alat statistik SPSS26 dengan menganalisis regresi linear berganda. Hasil dari statistik memperlihatkan bahwa niat pembelian konsumen pada produk More Bites di Bandar Lampung dipengaruhi secara positif dan signifikan oleh harga dan kualitas baik secara parsial maupun anova. Penelitian ini mendukung teori dari Harga-Kualitas-Nilai, yang menyatakan bahwa persepsi pelanggan terhadap harga dan kualitas memengaruhi nilai yang dirasakan dan niat pembelian.
Evaluation of Labor Management in Laundry Business Operations in Sukabumi Sub-District, Bandar Lampung City Al Finta Nayuga; Iskandar Ali Alam; Nuris Sanida
Jurnal Manajemen Sains dan Organisasi Vol. 6 No. 1 (2025): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v6i1.19069

Abstract

Objective – Labor management is a key element in the success of laundry business operations, especially in urban areas such as Sukabumi District, Bandar Lampung, which face high levels of competition. This study aims to evaluate labor management in laundry business operations, identify constraints faced, and provide recommendations to improve the effectiveness of labor management.Design/Methodology/Approach – The research method used was descriptive qualitative with a case study approach, involving four laundry businesses as research objects. Data were collected through observation, in-depth interviews and document analysis.Findings – The results showed that although each laundry business has implemented standard operating procedures (SOPs) to regulate workflow, challenges such as high employee turnover rates, lack of technical training, and low work motivation still occur frequently. Other constraints include labor instability due to high absenteeism, ineffective conflict management, and limited facilities and equipment that support operations.Implications – In this study, Standard Operating Procedures cannot improve the welfare of laundry employees in Sukabumi, where there is no motivation that can be accepted by employees so that it has an impact on the employee turnover rate. Work motivation and operational support need to be considered for laundry businesses in Sukabumi.
Pengaruh Komunikasi, Motivasi, Disiplin Kerja terhadap Kinerja Karyawan di Toko Een Underwear Rinda, Raychal Putra Berdrian; Alam, Iskandar Ali
Jurnal EMT KITA Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i3.6327

Abstract

This study examines the influence of communication, motivation, and work discipline on employee performance at Een Underwear Store. A quantitative approach with a causal associative design was employed. The entire population of 33 permanent employees was selected as the sample using a saturated sampling technique. Data were collected through a Likert-scale questionnaire and analyzed using SPSS version 25, applying validity and reliability tests, multiple linear regression, t-test, F-test, and coefficient of determination. The findings reveal that communication and motivation have a positive and significant impact on employee performance, while work discipline exerts a significant but negative influence. Simultaneously, the three variables significantly affect performance. These results highlight the need for managerial strategies that go beyond rigid discipline by fostering effective communication and strong motivation as key drivers of employee productivity.
PRODUCT VALUE PROPOSITION, SOURCE INFORMATION, TRUST AND PURCHASE DECISION IN UMRAH TRAVEL SERVICES: A SYSTEMATIC LITERATURE REVIEW Hasrun Afandi UmpuSinga; Iskandar Ali Alam; Habiburrahman; Andala Rama Putra Barusman
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 6 No. 1 (2026): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/smk9pp91

Abstract

This study aims to synthesize international journal articles on the relationships among Product Value Proposition, Source Information, Trust, Purchase Intention, and Purchase Decision in the context of Umrah travel services. A Systematic Literature Review (SLR) was conducted, analyzing 42 peer-reviewed articles retrieved from Scopus, Web of Science, ScienceDirect, Emerald Insight, Taylor & Francis Online, SpringerLink, Wiley Online Library, and Google Scholar during 2003–2024, following the PRISMA 2020 guidelines. The findings indicate that Product Value Proposition and Source Information act as initial stimuli reducing uncertainty and forming Trust. Trust then strengthens Purchase Intention, which subsequently leads to Purchase Decision. This study contributes to the literature by integrating Asymmetric Information Theory, Signaling Theory, Trust Theory, and the Theory of Planned Behavior into a conceptual framework specific to Umrah travel services, addressing both theoretical gaps and practical implications for PPIU providers.
The Effect of Promotion and Product Quality on Purchasing Decisions Purchasing Anzora Skincare Through E-commerce Shopee in Bandar Lampung Putri Indriani; Iskandar Ali Alam
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3642

Abstract

This study aims to evaluate the effect of promotion and product quality on purchasing decisions purchase of Anzora Skincare through E-commerce Shopee in Bandar Lampung. The number collected in this sample, namely a total of 80 participants through an online questionnaire and data processed through SPSS, is utilized of this study method quantitative approach. Data analysis techniques applied are classical assumption test. The findings of the analysis describe promotion in the context of partial or simultaneous contributions a significant impact on purchasing decisions. significant positive impact on purchasing decisions. And the findings of the analysis explain product quality partially and simultaneously contribute a significant impact on purchasing decisions. This study provides information related to skincare purchasing decisions that emphasize promotion and product quality, so that the benefits of using skincare in facial care.
Co-Authors . Effendi . Imelda A Suharyo Abdul Basit Achmad Subing Agus Wahyudi Ahmad Cucus Ahmad Dirmansyah Perwiranegara Al Finta Nayuga Al Hadid Al Shifa Hatta Pinasthika Alfina Maharani Alya Rahil Amay Lestari Aminah, Aminah Anasthasya Lynetta Widjaja Andala Rama Putra Barusman Andi Hartono Andini Parastika Anggraini, Yuni Anisa Faradila Anita Najla Dhia Anuar Sanusi Appin Purisky Redaputri Appriansyah, Wahyu Aprillia Hestina Ari Efra Hanisa Ari Widia Ariananda Desmaria Arif Rahman Arif Rahman Asmarantika Asmarantika Astrid Ayu Ningtyas Astuti, Any Aulia Putri Nabila Ayu Lestari Sugianto Balqis Ananda Zahra Candrika, Dwi Cecilia Priscilla Natalie Chairul Anwar Choirunnisa Choirunnisa CINDY CINDY Clara Hana Salsabila Dafmawati Dafmawati Dea Tasya Virginia Dede Kurniawan Defrizal Defrizal Defrizal Defrizal Delta Serly Nisa Dian Riyanti Dina Sabila Dirwansyah Sesunan Diva Salsabila Rahmadani Eka Saputra Alamsyah Elisa Novriana Eliza Eliza Farida Efriyanti Farida Farida Felix, Bryan Finorina, Finorina Gracella Wardinata Gustin , Arien Melan Ayu Habbiburahman Habbiburahman Habbiburahman Habbiburahman Habiburrahman Habiburrahman Habiburrahman, Habiburrahman HABIBURRAHMAN, Habiburrahman Haris Sugara Hasna Salsabila Hasrun Afandi Umpusinga Hatta Pinasthika, Al Shifa Hegan Sopannata Wijaya Hendri Dunan Henokh Xaverius Winata Inariva Misel Anlisyah Inariva Misel Anlisyah Indra Kurniawan Indriyan Prameswari Putri Irsan Aras Jabbar, Affan Abdul Januar Hertanto Joko Aji Nur Setiawan Junesco, Vannes Kania Senja Pangestu Ketut Agustomi Khairudin Khairudin Krukas Pari Lambang Murvit Aziz Lestari, Bebi Prima Lidya Tasya Monica Lim, Varian Lupika Sari Lutfi Safa Kamilah Luthfia Ardana M. Oktaviannur M. Yusuf S. Barusman Martina Martina Marzuki Noor, Marzuki Maulida, Mutiara Putri Mei Novitasari Sitorus Mufidah Zahro Muhammad Agung Syaputra Muhammad William Mutiara Aura Nesya Dea Derana Ni Putu Widhia Rahayu Niesfu Syakhra Nikolas Denis Andrian Nuris Sanida Octaria Marsha Ananda Oktaria, Eka Travilta Olip sagita Penny Anggraini Puput Nasoha Isnaeni Putri Indriani Putri Regina Barus Putri, Aura Putri, Meilisa Putri, Riske Kharisma Rachel Jovanka Rachel Rosalia Rafagina Feby Rahmanti Rahmadani, Diva Salsabila Rahman, Saifur Raissa Aprita Nur Maharani Raisya Ocha Maretha Ramadhanty Putri Herlambang Raras, Pungky Nanda Raychal Putra Berdrian Rinda Reffi Rizki Dw Putri Refflin, William Resha Dwi Cahya Revita Sari Rinda, Raychal Putra Berdrian Rindi Setiarani Riski Melia Wati Risky Effendi Risnanda Febriani RISWAN, Riswan Rizka Hasani Rizki Darmawan Robi Robi Rosalina Ayu Purnasiwi Rosbiyati, Rosbiyati Rosni Rosni Sagita, Olip Saifur Rahman Salsabilla, Rani Velia Sananda Zahra Shabrina Santika Maharani Saptarini, Veronika Saputra, Febri Anggi Sarifatul Khotijah Serlin, Serlin Setiawati, Dini Eka Setiono, Asep Shella Juan Eriza Shella Lavenia Fitri Simangunsong, Tumpak Batara Crisyanto Sintiya Permata Sari Siti Nur Fadillah Soewito Soewito Stefanny Natasya Syamsu Rizal Theo Dharmawangsa Tiara Tiara Tina Miniawati Barusman Tri Lestira Putri Warganegara Tuti Hairani Tuti Hairani Umpusinga, Hasrun Afandi Vinka Eriza Arliandri Viona Avrilia Warganegara, Putri Wati, Novita Anjar Wicaksono, FX Satrio Widayanti, Ayu Widya Wati Wiranti Putri Retnosari Wiwi Nurhayati Yen Yen Yeni Arinda Yeni Hermawanto Yo Fanni Yogi Apriyadi Yulianto Yulianto Yunita, Marini Mala Yusnitalia Yusnitalia Yuta Hijriyah Amanda Zaidirina Zaidirina Zuriana Zuriana