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Analysis of the Service Performance of a Driving License at the Traffic Unit of West Kutai Resort Police Gede Pasek Muliadnyana; Hardi Warsono; Ida Hayu Dwimawanti
Jurnal Administrasi Publik (Public Administration Journal) Vol 11, No 1 (2021): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i1.2885

Abstract

Driving license services in West Kutai were carried out by the Driving License Administration Service Unit. Based on the final report of Kutai Barat Police in 2016, it was noted that the issuance target was not achieved and the issuance of driving licenses decreased from 45,423 issued in 2015 to 36,086 SIMs issued in 2016. The objective of this study was to analyze the service performance of driving licenses at the Traffic Police. Kutai Barat and its supporting factors, inhibiting factors and efforts to improve its performance. Service performance was seen through service performance indicators of productivity, responsiveness, responsibility and accountability. The supporting and inhibiting factors were seen through human resources, organizational culture and community views. Meanwhile, efforts to improve were seen through efforts to increase work and plan for work improvement activities. The research method used was descriptive qualitative. The results indicates that the performance of the Traffic Unit of West Kutai Police was good, the supporting factors for the performance were organizational culture and community views, while the inhibiting factor was human resources.
Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers Tissa Silvia; Budi Puspo Priyadi; Ida Hayu Dwimawanti
Jurnal Administrasi Publik (Public Administration Journal) Vol 10, No 1 (2020): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i1.2987

Abstract

The Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still requires a long time, the high placement of Indonesian workers in the informal sector and the still high complaints of Indonesian workers in the Semarang Indonesian Placement and Protection Workforce Service Center show that there are still many problems with migrant workers. This study aims to identify the service quality of the Semarang Indonesian Workers Placement and Protection Service Center provided to Indonesian workers. This type of research is qualitative research. Data collection techniques used through interviews, observation and documentation. Sources of data used through primary and secondary data. The results of this study are the responsiveness dimension of the Indonesian Workers Placement and Protection Service Center can realize the pre-departure process in an average of one month, the insurance dimension is still a problem related to service convenience, tangibles dimension has been effectively seen from the competency test facilities and the final debriefing, the empathy dimension needs a little improvement on the acceptance of service input, the reability dimension is quite good with the certainty of costs but an evaluation of HR related needs.
RESPONS GURU TERHADAP KEBIJAKAN PEMBELAJARAN JARAK JAUH SELAMA PANDEMI COVID-19 Sri Yunita Simanjuntak; Kismartini; Ida Hayu Dwimawanti; Muhammad Arif Hidayatullah
Jurnal Ilmiah Pendidikan Citra Bakti Vol 7 No 2 (2020)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (208.098 KB) | DOI: 10.38048/jipcb.v7i2.108

Abstract

Kebijakan Pembelajaran Jarak Jauh yang diterapkan selama masa pandemi merupakan upaya paling baik yang dipilih oleh pemerintah dalam meminimalisir tingkat penularan Covid-19 di sekolah. Penelitian ini bertujuan untuk melihat bagaimana respons guru terhadap kebijakan pembelajaran jarak jauh selama pandemi di Provinsi Jambi. Metode penelitiannya adalah metode penelitian deskriptif dengan pendekatan kuantitatif, sumber datanya berupa kuisioner yang diberikan kepada 245 responden guru sekolah dasar (SD/MI dan SMP/MTs) mitra Tanoto Foundation di 7 Kabupaten di Provinsi Jambi. Hasil penelitian menunjukkan bahwa 100% responden guru menyatakan telah melaksanakan proses pembelajaran jarak jauh, metode pembelajaran yang paling banyak digunakan adalah dengan memberikan tugas berupa soal kepada siswa dengan responden sebesar 80% atau sebanyak 195 orang, 30% atau sebanyak 52 orang menyatakan tidak melakukan perubahan kurikulum dalam pelaksanaan PJJ, 81% atau 176 orang menyatakan bentuk dukungan guru kepada orangtua adalah dengan memberikan informasi sumber belajar kepada orangtua untuk disampaikan ke murid, sarana komunikasi paling banyak yang digunakan adalah 65% atau sebanyak 160 orang menyatakan dengan media sosial dalam bentul WA grup, google hangout, facebook dan messenger.
Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan Herlambang Dwi Anggara; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol 11, No 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.6033

Abstract

This article aims to analyze the quality of public services regarding public roadside parking in Pekalongan City. The problem in this study is focused on parking problems, namely limited land or vehicle parking lots so that people park their vehicles arbitrarily. In addition, it is also due to the actions of several parking attendants who collect parking fees that exceed the provisions and the presence of illegal or unofficial parking attendants who make parking arrangements and collect parking fees. In order to approach these problems, the theoretical references from Zeitaml and Ilosa are used, namely tangible, reliability, responsiveness, assurance, empathy, transparency and security. The data were collected through direct observation and interviews with informants and analyzed qualitatively. This study concludes that the quality of parking services on the edge of public roads is not good. This is indicated by the three dimensions that state that they are not good, namely reliability, responsiveness and assurance, although four dimensions state that they are quite good, namely tangible, assurance, empathy, transparency and security, so that the quality of parking services on the edge of public roads needs to be improved.
Penggunaan Televisi Lokal Sebagai Media Pembelajaran Jarak Jauh Sekolah Dasar Kota Cirebon Nadia Jamali; Budi Puspo Priyadi; Endang Larasati; Ida Hayu Dwimawanti; Teuku Afrizal
PERSPEKTIF Vol 11, No 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5284

Abstract

Covid-19 has an impact on the education sector so that it experiences a distance learning process. The purpose of this study was to find out how to use distance learning media, with a research locus in Karya Mulya 1 Elementary School Cirebon City. This study uses distance learning theory by Keegan (2011). Sources of data obtained from documentation, observation, direct interviews or by telephone with 24 informants. The results of the study found that Karya Mulya 1 Elementary School in the use of distance learning media had obstacles experienced by teachers and students. The Cirebon City Education Office made a Learning From Home policy which was carried out through offline (using RCTV media) and online (using Whatsapp Group applications) approaches simultaneously. The suggestions given include: evaluating the policy of the home learning program through RCTV, holding regular training workshops on technology for SD Karya Mulya 1 teachers, Cirebon City Government collaborating with providers to provide learning quota assistance, and providing information on learning tool assistance long distance to parents of students.
Faktor – Faktor yang Mempengaruhi Kualitas Pelayanan Publik di Kantor Pertanahan Kota Semarang Riska Aidina Pristiria; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol 11, No 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.5897

Abstract

This study aims to determine the effect of organizational structure, employee capabilities and service facilities on service quality at the Land Office of Semarang City. The main data used is a questionnaire consisting of 27 question items, distributed to people who register and receive land services from Kantor Pertanahan Kota Semarang, either direct applicants or authorized recipients of 377 respondents. The data obtained were analyzed by multiple linear regression using the SPSSv16 software application. The results show that the quality of service at the Kantor Pertanahan Kota Semarang is currently in the good category (average 3.14), even so, there are still several things that need to be addressed related to guaranteeing the timeliness of service management and the accuracy of service costs. There is a significant influence between organizational structure factors, employee capabilities and service facilities on the quality of service both simultaneously at 63.1% and partially at 29.9%, 35.2% and 8.3% respectively. The most dominant factor in determining service quality in this study is the employee ability factor of 35.2%, followed by the organizational structure factor of 19.9% and the service facility factor of 8.3%.
Faktor Pendorong dan Penghambat Implementasi Kebijakan Pusat Kontrol Penegakan Pelanggaran Elektronik Lalu Lintas Panji Gedhe Prabawa; Hardi Warsono; Ida Hayu Dwimawanti
PERSPEKTIF Vol 10, No 1 (2021): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v10i1.3918

Abstract

This research explains the driving and inhibiting factors and has the aim to describe and analyze the driving and inhibiting factors in implementing E-ticketing policy in Semarang City. This research was prepared using qualitative methods that describe the phenomenon of policy implementation such as: communication, resources, disposition and bureaucratic structure. The results showed the implementation of the E-Traffic Policy in Semarang City in 2019 had not been going well and was fast overall. This aspect can be seen from: policy communication is not going well, the implementer does not need approval and the community lacks information on how E-Tilang is implemented. Public policy resources that have been published, human resources, authority, infrastructure, information resources and authority, but still not optimal. Aspects related to good employee relations, do not yet exist in the public bureaucracy do not yet support. The driving factors are leadership support, adequate resources, staff readiness, and community support. The inhibiting factor is the need for time to determine policy, fragmentation, community misunderstanding and wrong perception.
Best Practice Inovasi Pelayanan Publik “Laboratorium Kemiskinan” Di Kabupaten Pekalongan Kurniani Wismaningsih; Retno Sunu Astuti; Ida Hayu Dwimawanti; Budi Puspo; Teuku Afrizal
JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL Vol 13, No 1 (2021): JUPIIS (JURNAL PENDIDIKAN ILMU ILMU SOSIAL) JUNI
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jupiis.v13i1.24882

Abstract

This study aims to examine the best practice of public service innovation "Poverty Laboratory" as an effective and efficient way of completing an activity with a specific, repeatable and useful procedure to implement. Based on the best practice proxies offered by Prasojo in 2007, namely impact, partnership, sustainability, leadership, and transferability to other areas, the research used a descriptive qualitative approach. This research was conducted in Pekalongan Regency. Collecting data using interviews, observation and documentation. The results of the study found that the Poverty Laboratory had met the best practice criteria. With the Poverty Laboratory two of the three model villages have left the category of red villages. The Poverty Laboratory won the award for TOP 45 Innovation in the 2020 National Level Public Service Innovation Competition or better known as SINOVIK. Pekalongan District Government must maintain these achievements, however, in its implementation, a Poverty Laboratory Development Technical Guideline should be prepared which contains, among other things, the details of the amount of funds needed in each model village and what forms of village government support in this program.
Comparison Study of Three Industrial Parks in Central Java Indonesia Sujarwanto Dwiatmoko; Sri Suwitri; Hardi Warsono; Ida Hayu Dwimawanti; Alfina Handayani
The Indonesian Journal of Planning and Development Vol 3, No 2 (2018): October 2018
Publisher : Department of Urban and Regional Planning, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.324 KB) | DOI: 10.14710/ijpd.3.2.67-75

Abstract

Compared with other Industrial parks in Jababeka, West and East Java, industrial parks progress in Central Java are less developed. This condition is mainly due to the lack of optimal management. Only limited studies comprehensively discuss the differences among in industrial parks in Central Java in particularly in management aspect. The research aims to comparatively analyze the differences and similarities of three industrial parks in term of their administration (location selection and preparation), infrastructure provision and management. This research adopts a descriptive-qualitative research method to discuss a particular research problem. The previous survey of this study was conducted in eight industrial parks management in Central Java. Three industrial parks (KIW, Terboyo, and BSB) representing industrial park s as a core business, an industrial plot provider and a residential area supporter were profoundly explored in dept. The data were collected through observation, focus group discussion (FGD), in-depth interviews and documentation. The key informants are the industrial park manager s and their team. The result s show that jurisdictional prerequisites are an important factor in the development of industrial estates, affecting construction costs and future management. The provision of infrastructure is fairly adequate. The quality of industrial park management does not depend on the status of ownership but the professionalism of the manager and tenant satisfaction. Both KIW and BSB have proved to offer better service performance than Terboyo. As own state regulation, however, KIW, there are many strict regulations and supervision, especially in land acquisition. Hence, the concept of land banking and supportive regulation are needed. Finally, the manager's commitment is pivotal to carry out the business and master plans.
IMPLEMENTASI PROGRAM BANTUAN SOSIAL PEMUGARAN RUMAH TIDAK LAYAK HUNI (RTLH) DI DESA NGOTET KAB. REMBANG TAHUN 2017 Natalia Kusuma Dewi; Melly Anggraeni; Ida Hayu Dwimawanti
GEMA PUBLICA : Jurnal Manajemen dan Kebijakan Publik Vol 3, No 1 (2018)
Publisher : Departemen Administrasi Publik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (918.838 KB) | DOI: 10.14710/gp.3.1.2018.26-35

Abstract

Kemiskinan diartikan sebagai kondisi ketidakmampuan pendapatan dalam mencukupi kebutuhan pokok sehingga kurang mampu untuk menjamin kelangsungan hidup (Suryawati, 2004: 122). Menurut Badan Pusat Statistik Republik Indonesia, Provinsi Jawa Tengah menempati posisi dua puluh satu dari tiga puluh empat provinsi dengan jumlah penduduk miskin sebesar 3,90 juta penduduk atau sebesar 11,32%. Dengan kondisi tersebut, saat ini terdapat lima belas kabupaten di wilayah Provinsi Jawa Tengah yang berada di bawah garis kemiskinan (Zona Merah) salah satunya adalah Kabupaten Rembang dengan jumlah penduduk miskin pada tahun 2017 sebesar 115,19 ribu atau sebesar 18,35% dari seluruh jumlah penduduk. Tingginya persentase penduduk miskin yang ada di Kabupaten Rembang tersebut mencerminkan masih banyaknya rumah penduduk yang masuk dalam kategori tidak layak huni. Oleh sebab itu, Pemerintah Kabupaten Rembang pada tahun 2017 mulai melaksanakan Program Bantuan Sosial Pemugaran Rumah Tidak Layak Huni (RTLH) bagi penduduk miskin. Program tersebut salah satunya dilaksanakan di Desa Ngotet Kecamatan Rembang Kabupaten Rembang. Namun dalam pelaksanaanya, masih dinilai kurang tepat sasaran dikarenakan terdapat beberapa kriteria yang tidak dilaksanakan dalam menentukan masyarakat atau kelompok masyarakat yang berhak menerima bantuan sosial. Hasil penelitian menggunakan teori implementasi George C. Edwards III dengan fokus pada internal organisasi, terdapat beberapa indikator yang masih harus diperbaiki yaitu komunikasi yang berfokus pada konsistensi pelaksanaan; sumber daya baik dari sisi manusia dan anggaran; disposisi yaitu pengangkatan birokrasi dan insentif. Adapun yang sudah berjalan baik yaitu struktur birokrasi pada sisi mekanisme dan struktur birokrasi di Dinas Perumahan Dan Kawasan Permukiman Kabupaten Rembang.
Co-Authors Abyan Iqra Pradana Adhisti Tiara Imansari Aditya Kusumawardana Afrizal, Teuku Agrin Pram Setyaji Agus Purwanto AGUS PURWANTO Agus Setyawan Ahmad Putra Utama Akhmad Syarif Hidayatullah Akis Kusumaningsih, Akis Aldy Zulian Saputra Alfina Handayani Alif Fajar Sidiq Aliffianti Bhara Timor Aloysius Rengga Aloysius Rengga Alya Farah Fadhilah Ana Nur Rohmatin Andamari, Ika Mustika Ane Rupaiedah Anggun Yusti Indarsari Anjarini, Annisa Kurnia Aprilina Kartika Sari Arief Rahmat Obisadik, Arief Rahmat Arkhan Subari Armediana Sukmarwati Armila Ernisa Zulfa Asngari, Rahma Nur Wahidahtun Asri Nurdiana, Asri Asri Sekar Septanti Aufarul Marom Aufarul Marom Ayu Ansyari Triana B Budiyono Benny Agus Pribadi Budi Puspo Budi Puspo Priyadi Budiono Budiono Budiyono Budiyono Dewi Rostyaningsih Dian Kusuma Hastin Didi Dewantoro Didi Hadiyanto Reinaldi Dimas Anugrah Dwi Saputra Dina Nurwira Endarsari Diyan Valentina Putri Sarani Dwi Handayani Dyah Lituhayu Dyah Lituhayu Elok Prihatin Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Erna Puji Lestari Erni Irawati Fania Anindita Farhah Millati Camalia Farih Rizqi Putranto Fathurrahman, Hanif Muhammad Fika Rachmawati Florentine Wening Pramesti Frita Ayu Pebriani Gede Pasek Muliadnyana Genta Paradise Purba Gilby, Maulvi Ahmad Gutri Widiastuti Hardi Warsono Hardi Warsono Hardi Warsono Harsono Hartuti Purnaweni Helani Asie Heny Kusumayanti Herawati, Augustin Rina Herbasuki Nurcahyanto Herlambang Dwi Anggara Hesti Lestari Ika Puji Rahayu Iman Setiono Irkham Nugroho Putro Irvinne Alma Dhita Junjung Sahala Tua Manik Khakim, Imron Khesia Khesia Kismartini Kismartini Kismartini Kismartini Kurniani Wismaningsih Kwarta, Helmi Lelyana Dwi Jayani Lina Fitriyanti Lita Listyoningrum Lourensia Utari Kusumawardani Luluk Fauziah, Luluk Margaretha Suryaningsih Margaretha Suryaningsih Masyhurah Melly Anggraeni Moch. Mustam Muhamad Dwi Septiawan Muhamad Fauzul Adhim, Muhamad Fauzul Muhammad Ajie Wibowo Muhammad Arif Hidayatullah Mushaffa Faiz Akmal Nadia Jamali Nadina, Anisa Putri Natalia Kusuma Dewi Natalia Kusuma Dewi Nico Putra Triwibowo Niken Nur Fitriani Nina Widowati Nurul Pudiastutiningtyas Pamaria Hendri Pandu Pradipta Pangi Pangi Panji Gedhe Prabawa Pramono, Aditya Priyadi, Budi Puspo Purwanto Purwanto, Agus Choirul Putri Rosiana Dewi, R. Slamet Santoso Rahayu Rahayu Rahman, Rafa’ Fazlur Reflay Ade Sagita Reifandi Yusuf Pratama Reny Yesiana Retno Novita Sari Retno Sunu Astuti Rihandoyo Rihandoyo Rihandoyo Rihandoyo Riska Aidina Pristiria Riska Febriastuti Riska Wirawan Riski Era Mardika Rizal Mustakim Rizka Amalia Robby Indra Lukman RR. Ella Evrita Hestiandari Saharuddin Saputra, Feri Lintang Septi Anjani Putri Dwika Setyadi, Rakhmad simson tondo Sipa, Hermenegildo Slamet Santoso Sri Suwitri Sri Suwitri Sri Yunita Simanjuntak Sudarsono, Faizaldi Ichsan Sujarwanto Dwiatmoko Sulistio Diliwanto Binsasi Susi Sulandari T., Vencensius Dimas Talia Atikah Teguh Yuwono Teuku Afrizal Tissa Silvia Titik Djumiarti Titik Djumiarti Tri Yuniningsih Tyas Ayu Puspitaningrum Uchaimid Biridlo'i Robby Uchaimid Biridlo’i Robby Uchaimid Biridlo’i Robby Udin, Mahrudin Victor Manuel Neno VIRGIAWAN, SENNA Vita Paramita Vivi Anggraini Subu Wahyuningsih Wahyuningsih Windyandari, Aulia Windyandari Wiwid Fitriani Yoga Restu Nur Roqim Yudanto, Yusuf Arya Yuniarsih, Sy. Eka Yuniningsih Yuniningsih Yusim, Adi Kurniawan Zaenal Hidayat Zainal Hidayat Zakiyya, Ifwanda Mar’atuz Zirgantara, Ikhsan Zulfaidah Aryani