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ANALYSIS OF WORK DISCIPLINE OF CIVIL SERVANTS IN THE REGIONAL CIVIL SERVICE AGENCY OF CENTRAL JAVA PROVINCE Abyan Iqra Pradana; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (416.512 KB) | DOI: 10.14710/jppmr.v8i3.24120

Abstract

This study aims to analyze work discipline and inhibiting factors and drivers of work discipline of civil servants in the Regional Civil Service Agency of Central Java Province. Based on the results of the study indicate that the work discipline of civil servants in the Regional Employment Agency of Central Java Province has not been good. This is seen from the presence of employees who are not on time and do not comply with the rules at work. Employee discipline is inseparable from supporting and inhibiting factors. Supporting and inhibiting factors can be seen in terms of leadership and aspects of motivation. The leadership factor in terms of leadership is the absence of strict sanctions regarding disciplinary violations. The inhibiting factor in terms of motivation is the absence of motivation for employees. Based on the obstacles that exist in achieving employee work discipline in the Central Java Regional Personnel Agency, the author provides recommendations in the form of: (1) Leaders to provide more motivation and attention to the discipline of their employees. (2) Leaders make a list of staff work needs to support work which is then seen as useful. (3) The application of rewards to subordinates at least once a year. (4) Enforcement of strict sanctions regarding discipline specifically for employees of the Regional Civil Service Agency of Central Java Province.
Analisis Penanganan Keluhan di Pusat Pengelolaan Pengaduan Masyarakat (P3M) Kota Semarang Robby Indra Lukman; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Vol 10, No 1 (2021): Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i1.29723

Abstract

Public Complaint is the government's effort as a form of fulfilling citizens' rights in managing the aspirations, demands, desires and complaints of the community. Therefore the government is always expected to be able to always improve the quality of services in government institutions, especially in serving the community.In Law Number 25 of 2009 Article 8 paragraph (2) concerning Public Services clearly states that the importance of providing public services to create Public Complaint, through the Public Complaint, the government seeks to facilitate the community by creating a bridge of communication between the government and the public. Public complaints aim at to be able to provide a two-way interactive communication space between the government and the community, thereby facilitating accessibility in providing aspirations, conveying wishes, complaints and demands of the community. To achieve this goal, SP4N LAPOR! as a forum that manages public complaints nationally, the city of Semarang answers the integration of SP4N LAPOR! by establishing the Public Complaints Management Center (P3M) Semarang City through Online Complaint Service named LAPORHENDI. Providing space to express thoughts verbally, in writing or so on the implementation of public services by the government as a form of control efforts to obtain optimal quality services in accordance with applicable regulations, norms and principles. Implementation of Public Complaint Management Center (P3M) Semarang cannot be said optimal yet, because there are still obstacles that have resulted in some being late or even not having a clear process of continuity of complaints. To answer this problem, the author uses a qualitative method approach accompanied by a complaint service quality theory from various views of experts and is used as a foundation to analyze whether Semarang City P3M Service Quality is running properly. This is necessary to examine several influencing indicators by observing, interviewing and reviewing documents in the field that have an impact on the efficiency of the implementation of Complaints Handling at the Public Complaints Management Center (P3M) in Semarang City.
ANALISIS KINERJA BPJS KETENAGAKERJAAN KANTOR CABANG SEMARANG PEMUDA UNTUK MENINGKATKAN PERLUASAN KEPESERTAAN SEKTOR INFORMAL Armila Ernisa Zulfa; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (283.035 KB) | DOI: 10.14710/jppmr.v7i2.20299

Abstract

Social Insurance Program is a form of protection for increasing the welfare of all workers, including informal worker. In conducting social insurance, BPJS Ketenagakerjaan was faced by problem about expansion of membership for informal sector worker in Semarang. This research is aimed to analyse and describe the performance of BPJS Ketenagkerjaan Semarang Pemuda to increase the expansion of membership for informal sector worker based on the performance dimension also analyse and describe the factors that support and inhibit the performance. This research uses descriptive qualitative research method. The technique of collecting data in this research is using interview, observation, and documentation. The result of research shows that the performance of BPJS Ketenagakerjaan Semarang Pemuda has been good because there’re three dimensions has been done. These three dimensions are Service Quality, Responsibility, and Accountability, and one dimensions haven’t been done is Responsiveness. Factor that supporting the performance are technological factor, organizational culture, leadership, political factor, and factor that is found in research which is cooperation, while factor that inhibit the performance is social factor, and factor that is found in research is quantity of human resource. Recommendation for the result of this research is that doing optimal utilization of drive thru facility around, increasing the capacity of information system periodically, increasing cooperation with government, increasing socialization, education, and massive assistance to informal worker, and building relation with academics.
ANALISIS KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Khesia Khesia; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (340.412 KB) | DOI: 10.14710/jppmr.v7i3.21134

Abstract

Kualitas pelayanan merupakan salah satu ukuran untuk menilai pelayanan publik. Puskesmas Rowosari merupakan unit pelaksana tingkat pertama dalam memberikan pelayanan kesehatan di wilayah kerjanya yakni tingkat kecamatan dan kelurahan. Tujuan dari penelitian ini untuk menilai sejauh mana kualitas pelayanan kesehatan di Puskesms Rowosari dengan menggunakan dimensi Tangibles, Reliability, Responsiveness, Assurance dan Emphaty serta untuk mengidentifikasi faktor yang menghambat kualitas pelayanan kesehatan di Puskesmas Rowosari Metode yang digunakan dalam penelitian ini adalah kualitatif deskriptif. Hasil penelitian menunjukkan bahwa Puskesmas Rowosari telah memberikan pelayanan kesehatan yang baik kepada masyarakatnya. Selain itu, Puskesmas Rowosari masih memiliki hambatan dalam memberikan pelayanan yang dari berasal dari faktor kesadaran kurangnya kesadaran petugas untuk datang tepat waktu, faktor sistem prosedur dan peraturan yaitu banyaknya pasien yang tidak membawa persyaratan yang lengkap, faktor pengorganisasian yaitu adanya tumpang tindih pekerjaan bagi perawat poli gigi, dan faktor sarana pelayanan yaitu kurangnya jumlah kursi di ruang tunggu pasien.
MANAJEMEN PARIWISATA OLEH DINAS KEPEMUDAAN, OLAHRAGA DAN PARIWISATA KABUPATEN PEKALONGAN (Studi Pada Objek Wisata Kepemilikan Pemerintah Kabupaten Pekalongan Alif Fajar Sidiq; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (550.991 KB) | DOI: 10.14710/jppmr.v8i4.24909

Abstract

Pekalongan Regency has a complete tourism potential, starting from the potential of nature tourism, cultural tourism, shopping tourism, and religious tourism, which can provide benefits to the region and the community if managed properly. However, in reality, tourism in Pekalongan Regency has not been able to compete, tourist arrivals are low so that in 2018 Pekalongan Regency placed 24th out of 35 regencies / cities in Central Java based on the number of tourist visits. This study aims to explain how tourism management is carried out by the Department of Youth, Sports and Tourism of Pekalongan Regency and its inhibiting and driving factors. Research analysis based on Tourism Destination Management theory includes planning, organizing, implementing programs, and monitoring. This research uses qualitative methods by collecting data through interviews, observation, documentation, and literature study. The results showed that tourism management was not optimal because there were various problems, namely lack of understanding of the organization's vision, limited budget, lack of numbers and competence of human resources, lack of attractions and attractions, tourism promotion was not optimal and supervision was not comprehensive. Driving factor is the large tourism potential and the support of the central and provincial governments. Other inhibiting factors are lack of community role, rob, unsterile tourism object from community activities, illegal parking, and lack of investors. Researchers recommend collaboration with third parties, add attractions and tourist attraction facilities, explore new tourism potential, follow tourism trends, create digital TIC, improve employee competency, recruit social media admins, create promotion innovations, comprehensive supervision, regulate illegal parking, and collect data and arrangement of traders in tourist attractions.
ANALISIS PENGEMBANGAN KAPASITAS (CAPACITY BUILDING) PEGAWAI PADA BADAN KEPEGAWAIAN DAERAH KABUPATEN KENDAL Dina Nurwira Endarsari; Ida Hayu Dwimawanti; Dewi Rostyaningsih
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (117.472 KB) | DOI: 10.14710/jppmr.v3i1.4324

Abstract

Regional Employment Board, not free from bureaucracy problems especially a problem in the development of capacity. The main problem is the problem of low participation of Training, lack of openness of information about training, lack of professional services, and so forth. Focus to be studied is the development of quality and employee career development. From the analysis of the results showed that the quality of human resource development is not too much encountered many obstacles. While in the employee career development, the main problem of the capacity building is no regulation about competency system for the promotion and establishment of Training. Therefore, we need a regulation of competence and reward and punishment system in both of the employee quality and career development.
Analisis Kinerja PT PLN (Persero) Rayon Semarang Tengah Irkham Nugroho Putro; Ida Hayu Dwimawanti; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (382.639 KB) | DOI: 10.14710/jppmr.v4i2.8281

Abstract

Electricity is now become primary need that affect all of human activity. Based of the tendency of needs of electricity energy so large, so there is needed government role to fullfil society for it. Government Institution that responsible to provide electricity energy need is PT PLN (Persero) as public organization which is one of the government national corporate. One of electricity need provider is PT PLN(Persero) Semarang Central Rayon as the largest rayon in Semarang city. This research is based on problems of performance achievement from PT PLN (Persero) Semarang Central Rayon in 2014. This research aims to analyze the performance of PT PLN (Persero) Semarang Central Rayon and analyze factors that support and hinder the performance of PT PLN(Persero) Semarang Central Rayon as a provider of electrical energy needs. Assessment of the performance at PT PLN(Persero) Semarang Central Rayon are seen from responsiveness, responsibility, and accountability. Factors that affect the performance are seen from leadership, human resources and existing infrastructure. This research uses descriptive qualitative with the the subjects consists of four main informant. Based on result of research, the performance of PT PLN (Persero) Semarang Central Rayon is not optimal yet. So there are some suggestions that can be carried out to optimize its performance, such as utilizing GPS(Global Positioning Screen) application for technician to reach customer address. Establish procurement contract of goods with vendor . Renew contract system with framework contract system. Update the information data of perfomance display to optimize public transparency. Make a reward system directly from manager to the employees. Increase the quantity of employees by coordinating with PLN headquarter, and Providing facilities and infrastructure in order to increase organization performance.
ANALISIS KUALITAS PELAYANAN DI UNIT PELAKSANAAN TEKNIS PEMELIHARAAN KESEHATAN MASYARAKAT SURAKARTA Fania Anindita; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.282 KB) | DOI: 10.14710/jppmr.v5i3.12297

Abstract

This study aims to determine the quality of public services and restricted dimensions of Technical Implementation Unit Public Health Maintenance of Surakarta . This study uses five dimensions theory of Service Quality namely Tangible, Reliability, Responsiveness, Assurance and Empathy. This research method is a descriptive study with qualitative approach. The data collection is done by observation, interview and documentation. Data analysis of in this study uses three components consisting of data reduction, data presentation, and conclusion. The results of this study show that, quality of service rendered by the UPT PKMS to participants PKMS is not maximized, the views of the five dimensions of service quality, there are two dimensions that hamper the quality of service such as tangible dimension includingcomfort of waiting room and assurance dimension includingtime guarantee. The tangiable dimensions that hinder service quality includingcomfort of waiting room can be seen from the quality of the reception area that there is only a chair in the hallway of the road besides the absence of procurement tables and lack of air conditioning made the quality of services has not been maximized. Assurance dimensionincluding time guarantee given by UPT PKMS to the public is also not maximized, the views from the appropriate service process card five to seven working days, but in fact the process of card services in excess of the specified time.
Analisis Penanganan Keluhan di Pusat Pengelolaan Pengaduan Masyarakat (P3M) Kota Semarang Robby Indra Lukman; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Vol 10, No 1 (2021): Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i1.29724

Abstract

Public Complaint is the government's effort as a form of fulfilling citizens' rights in managing the aspirations, demands, desires and complaints of the community. Therefore the government is always expected to be able to always improve the quality of services in government institutions, especially in serving the community.In Law Number 25 of 2009 Article 8 paragraph (2) concerning Public Services clearly states that the importance of providing public services to create Public Complaint, through the Public Complaint, the government seeks to facilitate the community by creating a bridge of communication between the government and the public. Public complaints aim at to be able to provide a two-way interactive communication space between the government and the community, thereby facilitating accessibility in providing aspirations, conveying wishes, complaints and demands of the community. To achieve this goal, SP4N LAPOR! as a forum that manages public complaints nationally, the city of Semarang answers the integration of SP4N LAPOR! by establishing the Public Complaints Management Center (P3M) Semarang City through Online Complaint Service named LAPORHENDI. Providing space to express thoughts verbally, in writing or so on the implementation of public services by the government as a form of control efforts to obtain optimal quality services in accordance with applicable regulations, norms and principles. Implementation of Public Complaint Management Center (P3M) Semarang cannot be said optimal yet, because there are still obstacles that have resulted in some being late or even not having a clear process of continuity of complaints. To answer this problem, the author uses a qualitative method approach accompanied by a complaint service quality theory from various views of experts and is used as a foundation to analyze whether Semarang City P3M Service Quality is running properly. This is necessary to examine several influencing indicators by observing, interviewing and reviewing documents in the field that have an impact on the efficiency of the implementation of Complaints Handling at the Public Complaints Management Center (P3M) in Semarang City.
ANALISIS KUALITAS PELAYANAN BRT TRANS SEMARANG KORIDOR II RUTE TERBOYO – SISEMUT Fika Rachmawati; Ida Hayu Dwimawanti; Rihandoyo Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 1, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.811 KB) | DOI: 10.14710/jppmr.v4i1.7255

Abstract

The quality of services is one of a measure to judge public services. Bus Rapid transit (BRT) is one basic needs of the community of semarang in the field of public transportation. However, service BRT Trans Semarang Corridor II is not in accordance with the desire of the community. Now many damaged bus shelter and some shelters are not strategic. The purpose ofthis research is to analyze and describe service BRT Trans Semarang Corridor II by using ten indicators the quality of services is city transportation security, the accuracy of, regularity, comfort, the speed, pleasure, satisfaction, affordability, transparency, and the strategy and service system.Researchers used statistical data analysis techniques to analyze data with an average descriptive mean that the results are classified into four that is very good, good, bad, and very bad. There are six sub indicators are classified as bad among others is cleanliness in shelters , the bus stops, facilities in shelters, lighting in shelters, ease reporting missing goods, affordability of the shelters, discriminatory and services. To the highest average price affordability is on the sub indicators 3,19 worth.While for the lowest average that is lighting in shelters with value is 2,09.The results of this research as a whole that is the quality of transportation services BRT Trans Semarang Corridor II had been good but not optimal because there are several sub indicators bad. Need of an improvement on the shelters and affordability of the shelter .
Co-Authors Abyan Iqra Pradana Adhisti Tiara Imansari Aditya Kusumawardana Afrizal, Teuku Agrin Pram Setyaji Agus Purwanto AGUS PURWANTO Agus Setyawan Ahmad Putra Utama Akhmad Syarif Hidayatullah Akis Kusumaningsih, Akis Aldy Zulian Saputra Alfina Handayani Alif Fajar Sidiq Aliffianti Bhara Timor Aloysius Rengga Aloysius Rengga Alya Farah Fadhilah Ana Nur Rohmatin Andamari, Ika Mustika Ane Rupaiedah Anggun Yusti Indarsari Anjarini, Annisa Kurnia Aprilina Kartika Sari Arief Rahmat Obisadik, Arief Rahmat Arkhan Subari Armediana Sukmarwati Armila Ernisa Zulfa Asngari, Rahma Nur Wahidahtun Asri Nurdiana, Asri Asri Sekar Septanti Aufarul Marom Aufarul Marom Ayu Ansyari Triana B Budiyono Benny Agus Pribadi Budi Puspo Budi Puspo Priyadi Budiono Budiono Budiyono Budiyono Dewi Rostyaningsih Dian Kusuma Hastin Didi Dewantoro Didi Hadiyanto Reinaldi Dimas Anugrah Dwi Saputra Dina Nurwira Endarsari Diyan Valentina Putri Sarani Dwi Handayani Dyah Lituhayu Dyah Lituhayu Elok Prihatin Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Erna Puji Lestari Erni Irawati Fania Anindita Farhah Millati Camalia Farih Rizqi Putranto Fathurrahman, Hanif Muhammad Fika Rachmawati Florentine Wening Pramesti Frita Ayu Pebriani Gede Pasek Muliadnyana Genta Paradise Purba Gilby, Maulvi Ahmad Gutri Widiastuti Hardi Warsono Hardi Warsono Hardi Warsono Harsono Hartuti Purnaweni Helani Asie Heny Kusumayanti Herawati, Augustin Rina Herbasuki Nurcahyanto Herlambang Dwi Anggara Hesti Lestari Ika Puji Rahayu Iman Setiono Irkham Nugroho Putro Irvinne Alma Dhita Junjung Sahala Tua Manik Khakim, Imron Khesia Khesia Kismartini Kismartini Kismartini Kismartini Kurniani Wismaningsih Kwarta, Helmi Lelyana Dwi Jayani Lina Fitriyanti Lita Listyoningrum Lourensia Utari Kusumawardani Luluk Fauziah, Luluk Margaretha Suryaningsih Margaretha Suryaningsih Masyhurah Melly Anggraeni Moch. Mustam Muhamad Dwi Septiawan Muhamad Fauzul Adhim, Muhamad Fauzul Muhammad Ajie Wibowo Muhammad Arif Hidayatullah Mushaffa Faiz Akmal Nadia Jamali Nadina, Anisa Putri Natalia Kusuma Dewi Natalia Kusuma Dewi Nico Putra Triwibowo Niken Nur Fitriani Nina Widowati Nurul Pudiastutiningtyas Pamaria Hendri Pandu Pradipta Pangi Pangi Panji Gedhe Prabawa Pramono, Aditya Priyadi, Budi Puspo Purwanto Purwanto, Agus Choirul Putri Rosiana Dewi, R. Slamet Santoso Rahayu Rahayu Rahman, Rafa’ Fazlur Reflay Ade Sagita Reifandi Yusuf Pratama Reny Yesiana Retno Novita Sari Retno Sunu Astuti Rihandoyo Rihandoyo Rihandoyo Rihandoyo Riska Aidina Pristiria Riska Febriastuti Riska Wirawan Riski Era Mardika Rizal Mustakim Rizka Amalia Robby Indra Lukman RR. Ella Evrita Hestiandari Saharuddin Saputra, Feri Lintang Septi Anjani Putri Dwika Setyadi, Rakhmad simson tondo Sipa, Hermenegildo Slamet Santoso Sri Suwitri Sri Suwitri Sri Yunita Simanjuntak Sudarsono, Faizaldi Ichsan Sujarwanto Dwiatmoko Sulistio Diliwanto Binsasi Susi Sulandari T., Vencensius Dimas Talia Atikah Teguh Yuwono Teuku Afrizal Tissa Silvia Titik Djumiarti Titik Djumiarti Tri Yuniningsih Tyas Ayu Puspitaningrum Uchaimid Biridlo'i Robby Uchaimid Biridlo’i Robby Uchaimid Biridlo’i Robby Udin, Mahrudin Victor Manuel Neno VIRGIAWAN, SENNA Vita Paramita Vivi Anggraini Subu Wahyuningsih Wahyuningsih Windyandari, Aulia Windyandari Wiwid Fitriani Yoga Restu Nur Roqim Yudanto, Yusuf Arya Yuniarsih, Sy. Eka Yuniningsih Yuniningsih Yusim, Adi Kurniawan Zaenal Hidayat Zainal Hidayat Zakiyya, Ifwanda Mar’atuz Zirgantara, Ikhsan Zulfaidah Aryani