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KAJIAN LITERATUR: OPTIMALISASI STRATEGI KUALITAS PELAYANAN BANDARA UNTUK MENINGKATKAN KEPUASAN PENUMPANG DI ERA DIGITAL Made Winda Fitriandani; Ramadhi
Integrative Perspectives of Social and Science Journal Vol. 2 No. 03 Juni (2025): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pertumbuhan signifikan jumlah penumpang pesawat di Indonesia menuntut peningkatan kualitas pelayanan di bandara sebagai gerbang utama transportasi udara. Penelitian ini bertujuan untuk mengkaji strategi optimal dalam meningkatkan kualitas pelayanan bandara demi meningkatkan kepuasan penumpang. Kajian ini menggunakan pendekatan kualitatif melalui metode studi literatur, dengan mengacu pada lima dimensi ServQual, yaitu tangibles, empathy, reliability, responsiveness, dan assurance. Hasil kajian menunjukkan bahwa kelima dimensi tersebut memiliki pengaruh signifikan terhadap kepuasan penumpang. Selain itu, integrasi layanan berbasis teknologi digital seperti self check-in, informasi berbasis aplikasi, dan layanan pelanggan digital terbukti mendukung efisiensi dan kenyamanan. Strategi peningkatan kualitas pelayanan harus bersifat menyeluruh dan berkelanjutan dengan mempertimbangkan aspek konvensional dan modern. Penelitian ini memberikan kontribusi konseptual dalam merumuskan strategi pelayanan bandara yang adaptif terhadap perkembangan teknologi dan kebutuhan penumpang masa kini.
Optimalisasi Manajemen Keuangan Usaha Kuliner Minang di Malaysia sebagai Upaya Keberlanjutan UMKM Rosalina, Desi; Damayanti, Nora; Sarianti, Kiki; Desti , Yolanda; Ramadhi, Ramadhi; Andrefson, Edo; Nanda, Syarli Fitria; Fitri, Umma Fadhia; Fikrina, Aulia
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.1118

Abstract

Usaha kuliner Minang di Malaysia memiliki potensi ekonomi yang besar seiring dengan tingginya minat masyarakat terhadap cita rasa khas Minangkabau. Namun, dalam praktiknya, banyak pelaku usaha masih menghadapi permasalahan dalam pengelolaan keuangan, seperti pencatatan keuangan yang belum tertib, pencampuran keuangan pribadi dan usaha, serta lemahnya perencanaan dan pengendalian arus kas. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan manajemen keuangan pada usaha kuliner Minang di Malaysia melalui pelatihan, pendampingan, dan praktik langsung pengelolaan keuangan usaha. Metode yang digunakan meliputi presentasi dan diskusi, workshop pencatatan keuangan sederhana, serta pendampingan dan konsultasi penerapan manajemen keuangan. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan kesadaran pelaku usaha terhadap pentingnya manajemen keuangan yang terstruktur dan sistematis. Pelaku usaha menjadi lebih mampu melakukan pencatatan keuangan secara tertib, mengelola arus kas dengan lebih baik, serta memisahkan keuangan pribadi dan keuangan usaha. Dengan demikian, optimalisasi manajemen keuangan melalui kegiatan pengabdian masyarakat ini diharapkan dapat meningkatkan profesionalisme, keberlanjutan, dan daya saing usaha kuliner Minang di Malaysia. 
Purchase Decisions For Bimoli Cooking Oil Products : The Influence of Celebrity Endorse, Brand Image and Brand Trust Relifra Relifra; Ramadhi Ramadhi; Solandri Solandri
Jurnal Simki Economic Vol 6 No 1 (2023): Volume 6 Nomor 1 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v6i1.218

Abstract

Cooking oil is a basic need for Indonesian people without exception for the people of 4 villages in Sungai Liuk. Cooking oil is widely used in Indonesian food. One of the brands of cooking oil that is widely consumed is Bimoli. In this study to see the effect of celebrity endorsement, brand image and brand trust on purchasing decisions using multiple linear regression analysis with SPSS 24. The results of this study show that celebrity endorse, brand image and brand trust partially and simultaneously have a significant and positive effect on purchasing decisions for Bimoli cooking oil among consumers in 4 villages in the Sungai Liuk region.
Unpacking the Quiet Quitting Phenomenon: The Role of Work Stress in the Workload and Work-Life Balance Ramadhi; Eko Fikriando; Donal Ortega; Barkhia Yunas; Relifra; Destia Ayu Lestari
Journal of Enterprise and Development (JED) Vol. 6 No. 3 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i3.11643

Abstract

Purpose: This study explores the role of work stress as a mediator in the relationship between workload, work-life balance, and the phenomenon of quiet quitting among Generation Z employees.Method: The research adopts a quantitative approach, utilizing a random sampling technique. Data were collected from 156 Generation Z employees in West Sumatra through a structured questionnaire designed to assess workload, work-life balance, work stress, and quiet quitting behaviors. The collected data were analyzed using Smart PLS 4.0 to examine the relationships among these variables.Result: The findings found that workload has a significant impact on work stress, while work-life balance does not significantly affect work stress. Similarly, workload significantly influences quiet quitting, but work-life balance does not. Work stress is also found to significantly impact quiet quitting. However, work stress does not mediate the relationship between workload and quiet quitting. In contrast, work stress does mediate the relationship between work-life balance and quiet quitting.Practical Implications for Economic Growth and Development: This study provides practical insights for businesses in West Sumatra to better manage workloads and support work-life balance initiatives. By addressing workload-related stress and fostering a healthier work-life balance, organizations can reduce quiet quitting, thereby improving employee well-being, engagement, and overall productivity. These improvements contribute to sustainable economic growth and development.
Moderating effect of profitability: An analysis of factors that determine firm value in the Jakarta Islamic Indeks Amri, Andi; Sagita, Ardio; Ramadhi, Ramadhi
IQTISHADIA Vol 16, No 1 (2023): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v16i1.22396

Abstract

The value of a firm is often examined by linking the factors that influence on its value. However, this method is no longer adequate because profitability also has a significant role in determining the value of a firm. Thus, incorporating the role of profitability in strengthening firm value is a necessary further step. This quantitative research uses samples of all JII companies within five years, from 2016 to 2020. Seventy financial statements were obtained as samples. Secondary data were obtained through the company website and www.idx.go.id. The analysis of data adopted was the Structural Equation Modelling (SEM) with the help of Smart PLS software. The findings show that the liquidity and debt policy have a positive and significant effect on firm value, but the capital structure, dividend policy, and profitability have no effect on firm value. Meanwhile, profitability has an effect as a moderator in the relationship between liquidity and debt policy on firm value. Nevertheless, profitability has no effect on the relationship between capital structure and dividend policy on firm value. This study could have practical implications whereby investors are more aware that stocks listed in the JII also have bright prospects in addition to their conventional counterparts.
Evaluasi Pengembangan Kapasitas melalui Pelatihan Agro-Kreatif pada Anggota Kelompok Wanita Ekonomi Rentan di Kota Padang Ahmad Fachri; Sultani; Ramadhi
Jurnal Penyuluhan Vol. 22 No. 01 (2026): Jurnal Penyuluhan
Publisher : Department of Communication and Community Development Sciences and PAPPI (Perhimpunan Ahli Penyuluhan Pembangunan Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25015/22202670054

Abstract

Penelitian bertujuan menganalisis hasil pelatihan agro-kreatif yang diselenggarakan oleh Human Initiative Sumatera Barat dalam memberdayakan anggota kelompok wanita ekonomi rentan di Kota Padang. Dalam penelitian ini juga mengkaji hubungan antara proses dan hasil pelatihan. Penelitian menggunakan pendekatan deskriptif dengan metode multiple case study pada tiga kelompok binaan di Kecamatan Pauh dan Bungus Teluk Kabung, melibatkan 31 responden. Data dikumpulkan melalui wawancara dan dianalisis secara deskriptif kuantitatif menggunakan uji korelasi Rank Spearman. Hasil penelitian menunjukkan bahwa pelatihan agro-kreatif menunjang kapasitas kelompok wanita ekonomi rentan, dengan capaian rata-rata hasil pelatihan sebesar 60,24%. Aspek dorongan semangat menjadi indikator dengan hasil tertinggi, sedangkan dampak ekonomi masih relatif terbatas. Seluruh variabel proses pelatihan memiliki hubungan signifikan dengan hasil pelatihan, dimana kekuatan hubungan sangat tinggi. Variabel yang paling berhubungan adalah kejelasan tujuan pelatihan dan penerapan prinsip pembelajaran dengan nilai koefisien sebesar 0,94. Dari hasil penelitian ini, diperlukan pendampingan lanjutan, dukungan akses modal, dan penguatan pemasaran berbasis digital untuk meningkatkan kemandirian anggota kelompok wanita ekonomi rentan di masa yang akan datang.
EMOTIONAL REGULATION MEDIATING SOCIAL ANXIETY AND PSYCHOLOGICAL WELL-BEING EFFECTS ON MENTAL HEALTH Ramadhi Ramadhi; Kiki Sarianti; Desi Rosalina; Khairul Ikhwan; Riko Erlima
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 1 (2026): Edisi Januari - April 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i1.7407

Abstract

The rapid digitalization of work environments and increasing performance demands have intensified psychological pressures among Generation Z employees, making them particularly vulnerable to social anxiety, emotional dysregulation, and declining mental health. Despite growing attention to workplace mental health, limited empirical evidence explains the psychological mechanisms through which social anxiety and psychological well-being shape mental health outcomes among young workers, especially in developing urban contexts. This study examines the influence of Social Anxiety and Psychological Well-Being on Mental Health through Emotional Regulation among Generation Z workers in Padang City, Indonesia. The research aims to investigate both the direct and indirect relationships between these psychological variables. A quantitative approach within a positivist paradigm was applied, involving 120 employees across service, retail, hospitality, and administrative sectors. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both measurement and structural models. The findings reveal that Social Anxiety negatively affects Emotional Regulation and Mental Health, while Psychological Well-Being positively influences both constructs. Emotional Regulation significantly impacts Mental Health and partially mediates the effects of Social Anxiety and Psychological Well-Being on Mental Health. These results underscore the critical role of Emotional Regulation as a psychological mechanism that mitigates the adverse effects of Social Anxiety and strengthens the protective function of Psychological Well-Being. Practically, organizations are encouraged to implement interventions such as emotional intelligence training, mindfulness practices, and stress management programs to enhance emotional regulation capacities and support the mental health of Generation Z employees.
The Role of Job Satisfaction in Mediating the Influence of Human Relations, Work Ethic, and Organizational Culture on Employee Performance at PT. XYZ Edo Andrefson; Ramadhi Ramadhi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 2: Januari 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i2.7415

Abstract

This study aims to analyze the effects of human relations, work ethic, and organizational culture on job satisfaction and employee performance at PT. XYZ. The research uses a quantitative approach with an explanatory design. The population consists of 98 employees, and the entire population is used as the sample due to the small size, employing a saturated sampling technique. Data analysis is conducted using SmartPLS 4.0 (Partial Least Squares) to examine structural models and relationships between the variables. The results show that human relations, work ethic, and organizational culture significantly affect job satisfaction. Job satisfaction, in turn, has a significant impact on employee performance and can mediate the effect of human relations and organizational culture on performance. However, work ethic does not significantly affect employee performance, and human relations do not mediate this relationship. The findings suggest that improving human relations, work ethic, and organizational culture can enhance job satisfaction, which in turn boosts employee performance. This study provides valuable insights for policy development at PT. XYZ to improve employee engagement and productivity
OPTIMALISASI INVESTASI DIGITALISASI BERBASIS BALANCED SCORE-CARD UNTUK MENINGKATKAN KINERJA KEUANGAN DAN DAYA SAING PADA PERUSAHAAN RITEL YANG TERDAFTAR DI BEI Desi Rosalina; Nova Hayati; Ramadhi Ramadhi
MANAJEMEN DEWANTARA Vol 9 No 3 (2025): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v9i3.21220

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas investasi digi-talisasi terhadap kinerja perusahaan ritel yang terdaftar di Bursa Efek Indonesia (BEI) dengan menggunakan pendekatan Balanced Scorecard (BSC). Penelitian ini bersifat deskriptif-komparatif dengan menggunakan data sekunder dari laporan tahunan enam perusahaan ritel: Alfamart, Indomaret, Ace Hardware, Matahari, Ramayana, dan Electronic City selama periode 2020–2024. Analisis dilakukan berdasarkan empat perspektif BSC, yaitu keuangan, proses bisnis internal, pelanggan, serta pembelajaran dan pertumbuhan. Hasil penelitian menunjukkan bahwa Alfamart memiliki kinerja tertinggi dengan skor total 19 (sangat baik), diikuti oleh Ace Hardware dan Indomaret dengan skor 17 (baik). Perusahaan yang menerapkan digitalisasi secara menyeluruh menunjukkan kinerja lebih seimbang di seluruh per-spektif dibandingkan dengan perusahaan yang masih menerapkan digitalisasi parsial. Sementara Ra-mayana mencatat skor terendah (8), mencerminkan keterlambatan dalam transformasi digital dan pengembangan sumber daya manusia. Temuan ini menegaskan bahwa keberhasilan digitalisasi tidak hanya bergantung pada investasi teknologi, tetapi juga pada kesiapan organisasi dan budaya pembela-jaran yang adaptif. Balanced Scorecard terbukti efektif dalam menilai keseimbangan antara hasil finan-sial dan nonfinansial dalam konteks transformasi digital ritel.
Disengagement in the Digital Era: Unpacking the Mediating Role of Technostress Between Job Insecurity, Digital Workload, Boreout, and Digital Presenteeism Nora Damayanti; Ramadhi Ramadhi; Edo Andrefson
Journal of Enterprise and Development (JED) Vol. 8 No. 1 (2026): January - April
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v8i1.14723

Abstract

Purpose: This study examines how digital workload and job insecurity affect employee disengagement—operationalized as boreout and digital presenteeism—by assessing technostress as a mediating mechanism in digital-intensive workplaces.Method: A quantitative, correlational survey design was employed. Data were collected from 421 employees across multiple industries using voluntary sampling. The proposed direct and indirect relationships among digital stressors, technostress, and disengagement outcomes were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM).Result: Digital workload significantly increased technostress, whereas job insecurity emerged as a strong predictor of digital presenteeism. Technostress had a significant positive effect on boreout but did not significantly predict digital presenteeism. Mediation analysis showed that technostress did not mediate the relationship between digital workload and boreout; however, digital workload exerted an indirect effect on digital presenteeism via technostress.Practical Implications for Economic Growth and Development: By elucidating how digital stressors undermine employee engagement and productivity, this study provides evidence-based guidance for designing healthier digital work systems. Interventions aimed at reducing technostress, optimizing digital workload, and mitigating job insecurity may enhance workforce efficiency, strengthen organizational performance, and support broader economic growth in digitally transforming economies.Originality/Value: The study demonstrates that distinct digital stressors produce different forms of disengagement: digital workload is more strongly associated with boreout, whereas job insecurity is more closely linked to digital presenteeism, with technostress functioning as a selective mediating pathway.
Co-Authors Ahmad Fachri Ainil Mardiah Allia Nabila Amri, Andi Andi Amri ANDI AMRI Andi Amri Andrefson, Edo Ardio Sagita Azhari, Alim Bahri Barkhia Yunas Barkhia Yunas Damayanti, Nora Defri Rahman Desi Rosalina Desi Rosalina Desi Rosalina Desti , Yolanda Desti, Yolanda Destia Ayu Lestari Donal Ortega dyla midya octavia Edo Andrefson Edo Andrefson Edo Andrefson Eko Fikriando Eko Fikriando Ernawati Ernawati Erwina Kartika Devi Fachri, Ahmad Fanisa, Shintia Ferdino Wedi Sanjaya Fikriando, Eko Fikrina, Aulia Finindi, Fauziah Hajrah Fitri, Umma Fadhia Furqoni, Fahma Hanafi Malik Hanafi Malik Harif Amali Rivai Hayati, Nova Hendra Lukito Heru Pranata Ifdal Irman Iki Kurnia Illahi Ilham, Muhamad Jesra, Muhammad Taufiq Juli Adevia Juwita Wirta Sri Depi Khairul Ikhwan Kiki Sarianti Kiki Sarianti Kiki Sarianti Kiki Sarianti Lestari, Destia Ayu Made Winda Fitriandani Mitra Sami Gultom Muhamad Ilham Muhamad ilham Muhammad Farrasky Delas Putra Muslim, Mutia Jawaz Nanda, Syarli Fitria Nora Damayanti Nora Damayanti Nora Damayanti Nora Damayanti Nova Suryani NST, Nur Aisyah Oktia Verinda Olandari Mulyadi Ortega, Donal Oza syafriani Putri Deswari, Meissy Rahman, Defri Reki Reki Reki, Reki Relifra Relifra Relifra Relifra Riko Erlima Ronvy, Al Shaffaat Rosalina, Desi Sahputra, Yohgi Eka Santy Sriharyati Sarianti, Kiki Solandri Solandri Sultani Sultani Syafri, Yuni Purnama Tri Icha Fauziah Yogi Fernandes Yolanda Desti Yolanda Desti Yolanda Desti Yossiramah Sucia Yozi Putri Sakinah Zayu, Wiwin Putri Zulmi Ramdani