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Tata Kelola Agile dalam Pelayanan Perpanjangan Surat Izin Mengemudi di SATPAS Colombo Kota Surabaya Felisa Yasin, Devina Syafa; Hertati, Diana
JIAP (Jurnal Ilmu Administrasi Publik) Vol 14, No 1 (2026): Maret
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v14i1.36425

Abstract

A driver's license (SIM) is an important document that must be possessed by motor vehicle users. A driver's license (SIM) is valid for 5 years and must be renewed after that. Therefore, public driver's license services will continue to be needed by the community. Public driver's license services are synonymous with complicated services and lengthy procedures. Surabaya, as the city with the highest number of motor vehicles in East Java, needs to provide excellent public services for driver's licenses to its citizens. The Korlantas digital application is an innovation in driver's license services. Currently, the Korlantas digital application can only be used as a service application for driver's license renewals. SATPAS Colombo, as a driver's license service location in Surabaya, is one of the locations designated to implement services based on the Korlantas digital application. This study aims to determine the agile management in the driver's license renewal service at SATPAS Colombo in Surabaya. The method used in this study is descriptive qualitative. Data collection techniques were obtained through interviews, observations, and documentation. The results of the study show that the driver's license (SIM) renewal service at SATPAS Colombo in Surabaya City can be considered agile. However, there are still obstacles such as service time that requires additional time and human resource policies that are still lacking.
Co-Authors Abiyyu Fawwaz Abrizam Adela Celianing Tyas Afifah Rania Asmaradani Aisyah Vira Ratnaningsih Alfian Prasetyo, Muhammad Alifa Asta Sabilla Alnizar Zagarino Am'una, Karina Dora Margaretha Amelia Jihan Fahnanda Ananta, Ayu Nevilia Anas Tasyia Zulfa Firnanda AP, Achmad Fahrizal Ardine, Elfrida Laras Candrakusuma Arianto, Irwan Dwi Arif, Lukman Arif, Lukman Arsyi Ananda Putri Ascarya, Padma Galuh Asif Faroqi Astriani, Pina Astuti, Febiyanti Tri Setyo Ayu Anggita Sari Ayunda Nabila Mauliddia Beatrice, Cleodora Binti Azizatun Nafi’ah Binti Azizatun Nafi’ah Bryan Febryanto Cevani, Diana Emilia Darmadi, Dandi Denisya, Faulul Denisya Dewi Fortuna Shalsabila Ainy Dhea Cika Pratiwi Dinda Fitri Ayu Rahmawati Donald K. Monintja Dynda Safitri Vandayani Effendy, Amelia Diva Eka Oktaviani Eno Putri Larasati Enra Firmanda, Shelia Erry Pratama Ervinda Rahmawati Evi Wahyuni Evianti Kharima Fadia Dwi Nurdianty Fanes Ardhito Veriyanto Fatima, Aprilla Intan Febriana, Nasya Felisa Yasin, Devina Syafa Flowerensia, Frisca Yola Gedeon Firnandus Ulaan Hably Izzul Akbar Hermawan, Lukman Hidayat Eko Novanto Ifaldiansyah, Muhammad Reza Ilham Wijaya, Muhammad Indira Arundinasari, Indira Irfan Dwi Saputra Isfandiari, Moch. Taurino Jurnal Governance Jurnal Kebijakan & Manajemen Publik Karina Dora Margaretha Am'una Karyn Margaretha Katerina Bataha khusnul khothimah Kusuma, Ade Lukman Arif Lukman Hermawan Mahmudah, Istiqomah Mardatila , Rehana Mardatila, Rehana Meily Alves, Vintya Mochammad Rossy Dukhan Muhith Monica Dwipi Salam Muhammad Arifin Muhammad Tri Samudera Muhith, Mochammad Rossy Dukhan Mulia, Riskita Dinda Mutiara Ayu Shabrina Nafi'ah, Binti Azizatun Nayani Alya Aquila Muzdalifah Ningrum, Dhae Pramestya Ningrum, Dhea Pramestya Nisfatul Laily Nurazizah Novia Hermawan, Reydiva Nur Azizah, Putri Nur Melywuni Nur Sabrina Hana Afifah Nur Wandira Kusmayadi NURHADI nurhadi, nurhadi Nurhaliza, Nanda Guritno Nurhidayati , Nurul Nurjanah, Yulia Nurmala Hayati NURUZ ZAKIYAH, NURUZ Oktaviani, Tarisyah Nadya Dwi Permana, Ferditya Ilham Pertiwi, Vidya Imanuari Pragitha Rahmawati, Citra Prasojo, Yaafi Rozaan Pratama Putra, Yogi Pungky Dwi Martadani Puri, Aninda Purwati, Musyarofah Nur Wahidah Puspita, Cindy Dyah Ika Putri Nur Azizah Putri Setiawan, Winda Putri, Regita Ayudhea Permata Qoric Arsita Rachmawati, Andini Rahmadevi, Ruth Theda Rahmawati, Ervinda Rama Dani, Cindy Eka Mellania Ramadhan, Roif Rizaly Rania Asmaradani, Afifah Ressa Fitriana Retno Dwi Ariyanti Reza Muhammad Nashruddin Rhea Ardhana Ria Enitasari Rika Nurhayati Rishad Daristama Baihaqi Riskita Dinda Mulia Romadhon, Mohammad Ulil Albab Nur Rommy Kurnia Tri Ridhanto Sabilla, Alifa Asta Sadewo, Sadam Saffa Indah Salsabila Salsabila, Naila Sandrin, Kristie Ferlita Santoso, Chelinda Amalia Sari, Ayu Anggita Shenny Kusumaningtyas Sherya Damanda Sheva Krisna Danendra Shevila Afriza Saputri Sihombing, Josminto Silvia Eka Ramadhani Putri Gunawan Silvia Jihan Rosyidah Silvia Jihan Rosyidah Syafa Armia Zafira Syahfuddin, Muhammad Nawawi Theofila Chevara Aira Nazaputri Tiboyong, Wilna Gebilya Tukiman Tukiman, Tukiman Veriyanto, Fanes Ardhito Very Y. Londa Vira Ratnaningsih, Aisyah Wachidah, Dyanita Nur Winda Putri Setiawan Wulandari, Azizah Putri Rizky Yaafi Rozaan Prasojo Yudiana Indriastuti Yustika, Sabilla Mega Zildjianisa Rhisma Widyatna Zuhri, Saifuddin ‘Izzah , Zafiratul