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All Journal Jurnal Kebijakan Publik Dia: Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) ARISTO Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ilmu Administrasi Publik (JIAP) Ganaya: Jurnal Ilmu Sosial dan Humaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Paradigma POLISTAAT: Jurnal Ilmu Sosial dan Ilmu Politik Martabe : Jurnal Pengabdian Kepada Masyarakat NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JURNAL PENDIDIKAN TAMBUSAI JURNAL GOVERNANSI Cakrawala: Jurnal Litbang Kebijakan Journal of Humanities and Social Studies Journal Publicuho Satwika : Kajian Ilmu Budaya dan Perubahan Sosial Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dinamika Governance : Jurnal Ilmu Administrasi Negara Societas : Jurnal Ilmu Administrasi dan Sosial Syntax Idea Jurnal Ekonomi Manajemen Sistem Informasi Journal of Governance Innovation PERSPEKTIF Journal of Economics, Business, and Government Challenges Journal Civics and Social Studies Jurnal Ilmiah Administratie Jurnal Darma Agung Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah jurnal syntax admiration Jurnal Ilmiah Ilmu Administrasi Nusantara Science and Technology Proceedings Caraka Prabu : Jurnal Ilmu Pemerintahan Global and Policy Journal of International Relations Public Administration Journal of Research Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) LOSARI: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) PROFICIO: Jurnal Pengabdian Masyarakat Arus Jurnal Sosial dan Humaniora Sosio-Didaktika: Social Science Education Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Governance: Jurnal Kebijakan dan Manajemen Publik PREDIKSI : Jurnal Administrasi dan Kebijakan jurnal administrasi politik dan sosial Dedikasi: Jurnal Pengabdian Kepada Masyarakat Publicness: Journal of Public Administration Studies JKMP (Jurnal Kebijakan dan Manajemen Publik) JURNAL PARADIGMA: Journal of Sociology Research and Education Journal Publicuho Jurnal Pengabdian Bersama Masyarakat Indonesia NeoRespublica : Jurnal Ilmu Pemerintahan MIMBAR : Jurnal Sosial dan Pembangunan VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal Public Service And Governance Journal Jurnal Cendekia Ilmiah PESHUM Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran As-Syirkah: Islamic Economic & Financial Journal Nawadeepa: Jurnal Pengabdian Masyarakat Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Diana Hertati
Department Of Public Administration, Faculty Of Social And Political Science, Universitas Pembangunan Nasional “Veteran” Surabaya, East Java
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Pendampingan dalam Pendaftaran Dokumen Kependudukan Secara Online di Kelurahan Bulak Kota Surabaya Karina Dora Margaretha Am'una; Hertati, Diana
Nawadeepa: Jurnal Pengabdian Masyarakat Volume 2, No 3 (2023): September
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/nawadeepa.v2i3.201

Abstract

Implementation of community service activities with assistance in online registration of population documents as an effort to update population data in Bulak Village, Surabaya City. This activity is carried out as a way of national development, the aim is to improve an orderly society in population administration in order to realize. This community service activity is carried out to assist in online registration of population documents as an effort to update population data, starting with population administration services in Bulak Subdistrict and preparing a list of people who have not had orderly population administration. The next activity is assistance in registering population documents at the RW Hall by providing guidance regarding the requirements and procedures for registering population documents through KNG. The final activity carried out was going door to door to residents' homes with the aim of finding out the obstacles experienced by residents who do not have population documents, then providing solutions. After assistance, the majority of people applied to be registered through KNG in order to have population administration documents, so that there was an increase in the number of people in Bulak Village in registering population documents, because residents felt helped in getting their rights to obtain services easily, quickly and free of charge
Efektivitas Program Jawa Timur Belanja Online Dalam Pengadaan Barang Dan Jasa Pemerintah Di Dinas Pendidikan Provinsi Jawa Timur Putri, Regita Ayudhea Permata; Hertati, Diana
Sosio-Didaktika: Social Science Education Journal Vol. 12 No. 1 (2025)
Publisher : Faculty of Educational Sciences, UIN (State Islamic University) Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/sd.v12i1.45047

Abstract

Dinas Pendidikan Provinsi Jawa Timur menerapkan program JATIM BEJO (Jawa Timur Belanja Online) sebagai langkah inovatif percepatan transaksi layanan digital pengadaan barang/jasa melalui optimalisasi pemanfaatan E-Marketplace. Penelitian ini bertujuan untuk mengetahui efektivitas program JATIM BEJO dalam pengadaan barang/jasa pemerintah di Dinas Pendidikan Provinsi Jawa Timur. Teori yang digunakan adalah efektivitas program oleh Sutrisno (2010) yaitu pemahaman program, ketepatan sasaran, ketepatan waktu, ketercapaian tujuan dan perubahan nyata. Penelitian ini menggunakan metode penelitian kualitatif dengan jenis penelitian deskriptif. Pengumpulan data diperoleh melalui wawancara, observasi, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa pertama, pemahaman program masih perlu ditingkatkan untuk mencapai kesatuan paham dalam program JATIM BEJO. Kedua, ketepatan sasaran aktor pengadaan yang kurang memadai secara kapasitas dan kuantitas untuk melakukan pengadaan secara mandiri. Ketiga, ketepatan waktu memerlukan konsistensi dalam melaksanakan belanja barang/jasa sesuai dengan RUP. Keempat, beberapa kendala yang ditemukan dapat diatasi dengan baik, sehingga tujuan program tercapai. Serta, perubahan nyata dalam penerapan program JATIM BEJO perlu sumber daya yang adaptif dan infrastruktur sistem informasi dalam mendukung pengadaan barang/jasa secara elektronik dengan optimal. Oleh karena itu, dapat disimpulkan bahwa efektivitas program JATIM BEJO dalam pengadaan barang/jasa pemerintah di Dinas Pendidikan Provinsi Jawa Timur belum efektif secara keseluruhan. 
The Utilization of Digital Technology in Population Administration Services in Mojokerto Regency Karyn Margaretha; Diana Hertati
Jurnal Kebijakan Publik Vol 16, No 3 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i3.8799

Abstract

The Population and Civil Registration Office of Mojokerto Regency as a leading sector facing various challenges in population administration services that have not been optimal has optimized by utilizing digital technology in the form of a website-based application, namely POS KETANMU or Online Service of Population System Without Meeting. This research aims to find out and describe the optimization of population administration services through the POS KETANMU website-based application. The type of research used in this research is qualitative descriptive. The data in this study was collected through observations, interviews, and documentation that were analyzed through the stages of data collection, condensation, presentation, and concluded. The results of this study show that the implementation of the POS KETANMU website-based application optimization is said to be optimal because from the use of the three optimization elements, there is only one element that has not been running optimally, namely limited resources where limitations are found such as the condition of the old computer unit and often problematic as well as the limited number of internet network devices due to the large number of use. This study also gives an evaluation because although there are still limitations in service support technology, it does not have the potential to stop the process of providing services but it is still necessary to be improved.
Implementation of Village Fund Policy in Improving Community Empowerment Activities in Surabaya City Nurmala Hayati; Diana Hertati
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.904

Abstract

This study examines the implementation of the Village Fund Policy in Surabaya City in encouraging increased community empowerment activities through physical development. Using a qualitative descriptive research method, this study analyzes the implementation of the Village Fund starting from the planning stage, implementation, mentoring, and evaluation of development activities at the village level. The results show that the utilization of the Village Fund is focused on the development of environmental infrastructure such as drainage channels, paving neighborhood roads, neighborhood association halls, and other social facilities that provide direct benefits to the community. Although the implementation still faces challenges such as work delays due to weather factors, inconsistencies in physical progress, and suboptimal work quality, the Village Fund continues to have a positive impact on community empowerment. This study concludes that the successful implementation of the Village Fund in community empowerment is highly dependent on strengthened planning, effective mentoring, and increased supervision so that development can proceed sustainably and on target.
The Role of Village Funds in Improving the Quality of Public Services in Surabaya City Nisfatul Laily Nurazizah; Diana Hertati
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.909

Abstract

This study aims to analyze the strategic role of Sub-district Funds (Dana Kelurahan) in improving the quality of public services in Surabaya City through the perspectives of good governance and stewardship theory. Sub-district Funds serve as a crucial fiscal instrument for equitable infrastructure development and community empowerment at the local level. This study employs a qualitative method with a descriptive approach. Data collection was conducted through documentation studies and observations of budget realization and performance achievements across 154 sub-districts in Surabaya. The results indicate that the management of Sub-district Funds in Surabaya has been highly effective, with an average budget absorption realization reaching 94.24% in 2023. This high absorption positively correlates with improved physical environmental infrastructure and the success of economic empowerment programs, evidenced by a decrease in poverty and unemployment rates, as well as a Community Satisfaction Index (IKM) score of 95.82. In terms of governance, administrative accountability principles have been well met, although digital-based transparency still requires optimization to expand public participation access. This study concludes that Sub-district Funds function not only as financial support but also as a catalyst for community independence and increased public trust in the local government.
STRATEGI PENCEGAHAN DAN PENANGANAN KEKERASAN SEKSUAL PADA PERGURUAN TINGGI SWASTA UNIVERSITAS 17 AGUSTUS 1945 SURABAYA Ferditya Ilham Permana; Diana Hertati
Paradigma POLISTAAT: Jurnal Ilmu Sosial dan Ilmu Politik Vol. 8 No. 2 (2025): Paradigma POLISTAAT: Jurnal Ilmu Sosial dan Politik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Pasundan Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/paradigmapolistaat.v8i2.21376

Abstract

Pencegahan dan penanganan kekerasan seksual pada setiap perguruan tinggi  merupakan permasalahan yang sangat penting dan membutuhkan langkah yang tepat dan komprehensif dalam menerapkan pencegahan dan penanganan kekerasan di lingkungan perguruan tinggi, Universitas bertanggung jawab penuh untuk melindungi sivitas akademika dari segala bentuk kekerasan khususnya pada kekerasan seksual. Strategi ini juga disusun untuk mencegah, mendeteksi, dan menangani kasus kekerasan seksual secara sistematis dan berkelanjutan. Sehingga masyarakat dan warga kampus sebagai objek dalam suatu kebijakan pencegahan dan penanganan kekerasan seksual menjadi salah satu alasan utama dalam pembentukan peraturan Pencegahan dan Penanganan Kekerasan di Lingkungan Perguruan Tinggi (PPKPT) yang telah terbentuk dalam Permendikbudristek No 55 Tahun 2024 sebagai pengganti yang lebih lengkap dari Permendikbudristek No 30 Tahun 2021 tentang Pencegahan dan Penanganan Kekerasan Seksual (PPKS).
Tata Kelola Sosio-Teknologi dalam Mempromosikan Transparansi Informasi Publik di Pemerintahan Daerah Hertati, Diana; Arundinasari, Indira; Faroqi, Asif; Pertiwi, Vidya Imanuari
Cakrawala Vol. 19 No. 2: Desember 2025
Publisher : Badan Riset dan Inovasi Daerah Provinsi Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32781/cakrawala.v19i2.889

Abstract

Penelitian ini menganalisis urgensi integrasi elemen sosio-teknologi dalam tata kelola pemerintahan untuk menjembatani kesenjangan antara tingginya adopsi infrastruktur digital dengan kualitas keterbukaan informasi publik di Jawa Timur. Menggunakan metode kualitatif deskriptif dengan pendekatan studi kasus di Kabupaten Bondowoso, Nganjuk, dan Sidoarjo. Penelitian ini mengevaluasi hambatan budaya birokrasi dan literasi digital dalam penerapan e-government. Hasil penelitian menunjukkan bahwa meskipun Indeks SPBE meningkat menjadi 3,93 dan capaian ETPD sebesar 99,8 persen pada tahun 2024, kepatuhan badan publik terhadap keterbukaan informasi masih rendah akibat resistensi birokrasi dan disparitas peran Kelompok Informasi Masyarakat (KIM). Studi ini menyimpulkan bahwa optimalisasi keterbukaan informasi memerlukan keseimbangan antara aspek teknis dan penguatan aspek sosial melalui revitalisasi peran KIM serta transformasi budaya organisasi, guna memastikan digitalisasi menghasilkan transparansi yang substantif dan inklusif bagi masyarakat.
AGILE GOVERNANCE DALAM PELAYANAN PENEMPATAN DAN PERLINDUNGAN PMI, UPT P2TK DISNAKERTRANS JATIM Silvia Jihan Rosyidah; Diana Hertati
Journal Publicuho Vol. 8 No. 4 (2025): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i4.951

Abstract

The purpose of this study is to be able to identify, describe, and analyse the application of agile governance in PMI services, especially in placement and protection services for Indonesian Migrant Workers. The research method uses descriptive qualitative methods through interviews, documentation, and observation. Data sources use primary data and secondary data. The results of the study show that UPT P2TK has transformed from conventional services to revolutionary services.  
Tata Kelola Agile dalam Pelayanan Perpanjangan Surat Izin Mengemudi di SATPAS Colombo Kota Surabaya Felisa Yasin, Devina Syafa; Hertati, Diana
JIAP (Jurnal Ilmu Administrasi Publik) Vol 14, No 1 (2026): Maret
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v14i1.36425

Abstract

A driver's license (SIM) is an important document that must be possessed by motor vehicle users. A driver's license (SIM) is valid for 5 years and must be renewed after that. Therefore, public driver's license services will continue to be needed by the community. Public driver's license services are synonymous with complicated services and lengthy procedures. Surabaya, as the city with the highest number of motor vehicles in East Java, needs to provide excellent public services for driver's licenses to its citizens. The Korlantas digital application is an innovation in driver's license services. Currently, the Korlantas digital application can only be used as a service application for driver's license renewals. SATPAS Colombo, as a driver's license service location in Surabaya, is one of the locations designated to implement services based on the Korlantas digital application. This study aims to determine the agile management in the driver's license renewal service at SATPAS Colombo in Surabaya. The method used in this study is descriptive qualitative. Data collection techniques were obtained through interviews, observations, and documentation. The results of the study show that the driver's license (SIM) renewal service at SATPAS Colombo in Surabaya City can be considered agile. However, there are still obstacles such as service time that requires additional time and human resource policies that are still lacking.
Pengembangan Inovasi Pelayanan Pembayaran Pajak Kendaraan Bermotor Tahunan di SAMSAT Surabaya Timur Nayani Alya Aquila Muzdalifah; Diana Hertati
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 9 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i9.8287

Abstract

Surabaya is the city with the most vehicles in East Java Province. At the time of service, it is not uncommon to find people queuing and service hours coinciding with working hours which causes people to have to ask for permission. An innovation is needed that allows SAMSAT officers to come directly to the relevant office so that people do not need to ask permission to pay annual vehicle taxes at SAMSAT through the service innovation PAK LEMAN (Vehicle Tax Payment SAMSAT Manyar Delivery Service) based on delivery service with a ball pick-up method that serves at the agreed taxpayer location at SAMSAT East Surabaya. This research uses a qualitative method of case study approach. Data collection techniques through interviews, observation, and documentation. This study aims to analyze the innovation of PAK LEMAN delivery services in annual motor vehicle tax payments at SAMSAT East Surabaya which are analyzed using the theory of innovation attributes according to Rogers, namely 1) Relative Advantage, 2) Compatibility, 3) Complexity, 4) Triability, and 5) Observability. The results showed that the innovation of annual motor vehicle tax payments through the PAK LEMAN delivery service innovation has gone well, although there is still one innovation attribute that still needs attention such as the complexity innovation attribute.
Co-Authors Abiyyu Fawwaz Abrizam Adela Celianing Tyas Afifah Rania Asmaradani Aisyah Vira Ratnaningsih Alifa Asta Sabilla Alnizar Zagarino Am'una, Karina Dora Margaretha Amelia Jihan Fahnanda Ananta, Ayu Nevilia Anas Tasyia Zulfa Firnanda AP, Achmad Fahrizal Ardelia Nur Sinta Ardine, Elfrida Laras Candrakusuma Arianto, Irwan Dwi Arif, Lukman Arif, Lukman Arsyi Ananda Putri Ascarya, Padma Galuh Asif Faroqi Astriani, Pina Astuti, Febiyanti Tri Setyo Ayu Anggita Sari Ayunda Nabila Mauliddia Beatrice, Cleodora Binti Azizatun Nafi’ah Binti Azizatun Nafi’ah Bryan Febryanto Cevani, Diana Emilia Christin Novita Bunga Lestari Cindy Dyah Ika Puspita Dandi Darmadi Denisya, Faulul Denisya Dewi Fortuna Shalsabila Ainy Dhea Cika Pratiwi Dinda Fitri Ayu Rahmawati Donald K. Monintja Dyanita Nur Wachidah Dynda Safitri Vandayani Effendy, Amelia Diva Eka Oktaviani Eno Putri Larasati Erry Pratama Ervinda Rahmawati Evi Wahyuni Evianti Kharima Fadia Dwi Nurdianty Fanes Ardhito Veriyanto Fatima, Aprilla Intan Febriana, Nasya Felisa Yasin, Devina Syafa Ferditya Ilham Ferditya Ilham Permana Fian Arianto Flowerensia, Frisca Yola Frisca Yola Flowerensia Gedeon Firnandus Ulaan Hably Izzul Akbar Hermawan, Lukman Hidayat Eko Novanto Ifaldiansyah, Muhammad Reza Ilham Wijaya, Muhammad Indira Arundinasari, Indira Irfan Dwi Saputra Isfandiari, Moch. Taurino Jurnal Governance Jurnal Kebijakan & Manajemen Publik Karina Dora Margaretha Am'una Karyn Margaretha Katerina Bataha khusnul khothimah Kusuma, Ade Lukman Arif Lukman Hermawan Mahmudah, Istiqomah Mardatila , Rehana Mardatila, Rehana Meily Alves, Vintya Moch. Taurino Isfandiari Mochammad Rossy Dukhan Muhith Monica Dwipi Salam Muhammad Alfian Prasetyo Muhammad Arifin Muhammad Tri Samudera Muhith, Mochammad Rossy Dukhan Mulia, Riskita Dinda Mutiara Ayu Shabrina Nafi'ah, Binti Azizatun Nasya Febriana Nayani Alya Aquila Muzdalifah Ningrum, Dhae Pramestya Ningrum, Dhea Pramestya Nisfatul Laily Nurazizah Novia Hermawan, Reydiva Nur Inayah Nur Melywuni Nur Sabrina Hana Afifah Nur Wandira Kusmayadi NURHADI nurhadi, nurhadi Nurhaliza, Nanda Guritno Nurhidayati , Nurul Nurjanah, Yulia Nurmala Hayati NURUZ ZAKIYAH, NURUZ Nurwijayanti Oktaviani, Tarisyah Nadya Dwi Permana, Ferditya Ilham Pertiwi, Vidya Imanuari Pina Astriani Pragitha Rahmawati, Citra Prasojo, Yaafi Rozaan Pratama Putra, Yogi Pungky Dwi Martadani Puri, Aninda Purwati, Musyarofah Nur Wahidah Putri Nur Azizah Putri, Regita Ayudhea Permata Qoric Arsita Rafif Aqilah Wahyudi Rahmadevi, Ruth Theda Rahmawati, Ervinda Rama Dani, Cindy Eka Mellania Ramadhan, Roif Rizaly Ramadhani, Mutiara Nabilah Ressa Fitriana Retno Dwi Ariyanti Reydiva Novia Hermawan Rhea Ardhana Ria Enitasari Rika Nurhayati Rishad Daristama Baihaqi Riskita Dinda Mulia Romadhon, Mohammad Ulil Albab Nur Rommy Kurnia Tri Ridhanto Ruth Theda Rahmadevi Sabilla, Alifa Asta Sadewo, Sadam Saffa Indah Salsabila Salsabila, Naila Sandrin, Kristie Ferlita Sari, Ayu Anggita Septia Hana Nabilla Shenny Kusumaningtyas Sherya Damanda Sheva Krisna Danendra Shevila Afriza Saputri Sihombing, Josminto Silvia Eka Ramadhani Putri Gunawan Silvia Jihan Rosyidah Silvia Jihan Rosyidah Syafa Armia Zafira Syahfuddin, Muhammad Nawawi Theofila Chevara Aira Nazaputri Tiboyong, Wilna Gebilya Tukiman Tukiman, Tukiman Veriyanto, Fanes Ardhito Very Y. Londa Winda Putri Setiawan Wulandari, Azizah Putri Rizky Yaafi Rozaan Prasojo Yudiana Indriastuti Yustika, Sabilla Mega Zildjianisa Rhisma Widyatna Zuhri, Saifuddin ‘Izzah , Zafiratul