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All Journal INOTEKS : Jurnal Inovasi Ilmu Pengetahuan, Teknologi, dan Seni J@TI (TEKNIK INDUSTRI) Journal of Education and Learning (EduLearn) Jurnal Filsafat Industrial and Systems Engineering Assessment Journal (INASEA) Al-Ulum Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Jurnal technoscientia Jurnal Teknologi Jurnal Promosi Pendidikan Ekonomi REKAYASA Semesta Teknika Jurnal Ilmiah Teknik Industri MODUS-Jurnal Ekonomi dan Bisnis Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri International Humanities and Applied Science Journal Jurnal SOLMA BENTANG : Jurnal Teoritis dan Terapan Bidang Rekayasa Sipil JEM17: Jurnal Ekonomi Manajemen NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JOURNAL OF SCIENCE AND SOCIAL RESEARCH Warta Penelitian Perhubungan International Journal of Science, Engineering and Information Technology Biofarm : Jurnal Ilmiah Pertanian JURNAL TEKNOLOGI TECHNOSCIENTIA The World of Public Administration Journal Didaktika: Jurnal Kependidikan International Journal of Business, Law, and Education Jurnal Pengabdian dan Pemberdayaan Nusantara (JPPNu) Bulletin of Community Engagement PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat AKM: Aksi Kepada Masyarakat Review of Multidisciplinary Education, Culture and Pedagogy (ROMEO) Jurnal Pendidikan Administrasi Perkantoran (JPAP) JUSTER: Jurnal Sains dan Terapan Makara Human Behavior Studies in Asia Journal of Educational Analytics Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Makara Journal of Technology Jurnal Pengabdian Masyarakat Bhinneka International Education Trend Issues Jurnal Pengabdian West Science Jurnal Pengabdian Masyarakat Bangsa Metris: Jurnal Sains dan Teknologi Riwayat: Educational Journal of History and Humanities Synergy : Jurnal Ilmiah Multidisiplin Nusantara Journal of Multidisciplinary Science Majapahit Journal of Islamic Finance dan Management VISA: Journal of Vision and Ideas Majapahit Journal of Islamic Finance dan Management Jurnal Ar Ro'is Mandalika (Armada) Journal of Innovation and Teacher Professionalism Nusantara Economics and Entrepreneurships Journals International Journal of Technology and Education Research International Journal of Social Science and Community Service Global Educational Research Review Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat Warta Penelitian Perhubungan JURNAL MANAJEMEN DAN BISNIS INDONESIA
Rachmad Hidayat
Jurusan Teknik Industri, Universitas Trunojoyo, PO BOX 2 Kamal Bangkalan, Madura 16912, Indonesia
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Journal : REKAYASA

 1 
Disain Ergonomik dengan Catia Model Hidayat, Rachmad; Adil, Malikul
Rekayasa Vol 1, No 2: Oktober 2008
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1314.723 KB) | DOI: 10.21107/rekayasa.v1i2.2175

Abstract

Ergonomic Design is the design tooptimizing the relationship between technology and human error. Ergonomic design are use for optimizing efficiency and safety. It takes in account relevan human characteristic of the operator and the design such system to te compatible with those characteristic. Ergonomic design are widely use in industries where occupational health and safety are considered as vital contributors to productivity and competitiveness. From the observation of the process, we can see that the operators isgreatly exposed to several manual matrial handling rish factors. Lijt/fo wer analysis and RULA assessment are performed in assessing the degree of discomfort present in the work process. Then tree the new design are proposed as an ergonomic intervention. These the new design are analyzed to measure the erformance of each new design. This analysis is performed using CATIA. This technique can be applied by designer to improve the working conditions, wherw machine operators are experiencing discomfort and ergonomic intervention is immediately  required.
ANALISIS KESENJANGAN KUALITAS LAYANAN DAN KEPUASAN CUSTOMER PDAM Winarso, Kukuh; Hidayat, Rachmad
Rekayasa Vol 3, No 1: April 2010
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (360.713 KB) | DOI: 10.21107/rekayasa.v3i1.2292

Abstract

Penelitian ini menganalisis sampai sejauh mana kesesuaian antara tingkat kepentingan atribut-atribut pelayanan menurut customer dengan kinerja yang telah dilakukan Sampel yang diambil adalah customer PDAM sebanyak 100 responden dengan menggunakan teknik sampling accidental sampling, analisis yang digunakan adalah analisis tingkat kepentingan dan kinerja/kepuasan nasabah. Analisis ini menggunakan metode servqual dan diagram kartesius dengan membagi empat kuadran. Hasil yang didapatkan menunjukkan bahwa terdapat beberapa hal yang berkaitan dengan tingkat kepuasan customer yaitu kemudahan dalam menyampaikan keluhan, lama gangguan, daya tanggap terhadap permasalahan customer, kemudahan berkomunikasi dan kesopanan pegawai, keramahan, keakrapan petugas pembayaran rekening. Kata kunci: kualitas layanan, kepuasan customer, metode servqual dan diagram kartesius AbstractsThis study analyzes the extent to which the adjustment of the level of importance of service attributes according to customers with a performance that has made. The samples taken are customers of 100 respondents using accidental sampling technique. Analysis method is the analysis of importance and performance or customer satisfaction. This analysis used methodof Analysis and Servqual Cartesians Diagram by dividing the four quadrants. The results obtained show that there are some issues related to the level of customer satisfaction that is easy to complain, the old problems, responsiveness to customer problems, ease of communication and employee’s courtesy, friendliness and familiarity of account payment officer. Keywords: service quality, customer satisfaction, methods and diagrams Cartesians servqual
Co-Authors A, Prihastya Raehana A.A. Ketut Agung Cahyawan W Abdul Fattah, Fuad Achmad Jauhari, Achmad Agung Firdausi Ahsan Agung Winarno Agus Hery Supadmi Irianti Agustin Ningrum, Linda Ali Imron AMELIA SETYAWATI Anam, Hoirul Andiani, Lia Andreas Triwiyono Andy Prasetyo Wati Anis Arenda Anis Arendra ANNISA RAHMAWATI Ardita, Septia Aruna, Alby Aulia Martha, Jefry Ayu Salsabila, Annisa Azizah, Nofa Nur Budi Wibowotomo Budyi Suswanto Cahya, Dini Aulia Choirunnisa, Salsabila Safitri Dadang Redantan, Dadang Dede Rusmana Dewi Zahro Pertiwi Dewi, Christina Shanti Dewi, Riskha Dora Candra Dewi, Titis Shinta Distina, Cahya Duryah, Hanum Ni’matud Endang Suswati Ernani Hadiyati Fadia Zen Faikul Umam Fajarwati, Ferisia Dwi Fajarwati, Ferisia Dwi Fattah, Fuad Abdul Fitri Agustina Fitrianty, Rifda Fulgentius Danardana Murwani Hairil Budiarto Haryono Haryono Heri Pratikto Husna, Niki Asma’ul Ibadil Maula, Farij Ima Oktavia, Anastasya Putri Imam Mukhlis Imania, Ekklesia Indarwati, Rila Ayu Agnes Isramaturrahmi, Isramaturrahmi Iva Khoiril Mala Jenie, Yazdi Ibrahim Khas, As'adi Khisbullah Hudha, Khisbullah Khoiril Mala, Iva Kukuh Winarso Lisa Rokhmani Ludi Wishnu Wardana Machmud Machmud, Machmud Mahfirman, Mahfirman Malikul Adil Marcelliantika, Adinda Martha, Jefry Aulia Masyitah Masyitah Maulana, Sahrul Melany Mohammad Hari Mohammad Hari, Mohammad Mu?alim, Mu?alim Mu’alim Mu’alim, Mu’alim Mufti, Aya Shofia Muslikh Muslikh Muttaqin, Daniel Nachnul Ansori Naswan Suharsono Ningrum, Linda Agustin Nugroho, Agung Nupus, Hayatun Nurfitria, Dhea Safira Oktavia Sulistina Pandjaitan, Dewi Erika Prasetyani, Ertha Dwi Pratiwi, Titania Putri Purba, Moden Putri Surya, Eka Qurrotu’ain, Khumairo Rachman, Alfino Rahma, Adelia Rahman, Aryati Binti Abd Rahman, Zeinor RAHMATIKA, FERIZKA Ratna Dewi Sabarudin Akhmad Salsabila, Annisa Ayu Sigit Permansah SRI RAHAYU Studiviani, Pramita Sudarjo Sufi, Lintang Sugiarti Sugiarti Sujito Sujito Sulaeman Rahman Nidar Suprapto Suprapto Surya, Eka Putri Sutantri SUTOMO Syamsiar, Syamsiar Tanggono, Aninda Ulum, Achmad Miftachul W, Rayie Tarianie Wening Patmi Rahayu Werdimansyah, Farah Yadi, Muhammad Bahri Yanti, Dewi Yasiin, Falah Yudha Herlambang Yuli Soesetio Yuni Rahmawati Zuhrroh, Ilmiatuz Zuhrroh Zumroh, Siti Zusi, H Zutiasari, Ika