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All Journal INOTEKS : Jurnal Inovasi Ilmu Pengetahuan, Teknologi, dan Seni J@TI (TEKNIK INDUSTRI) Journal of Education and Learning (EduLearn) Jurnal Filsafat Industrial and Systems Engineering Assessment Journal (INASEA) Al-Ulum Jurnal technoscientia Jurnal Teknologi Jurnal Promosi Pendidikan Ekonomi REKAYASA Semesta Teknika Jurnal Ilmiah Teknik Industri Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri International Humanities and Applied Science Journal BENTANG : Jurnal Teoritis dan Terapan Bidang Rekayasa Sipil JEM17: Jurnal Ekonomi Manajemen NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Warta Penelitian Perhubungan International Journal of Science, Engineering and Information Technology JURNAL TEKNOLOGI TECHNOSCIENTIA Didaktika: Jurnal Kependidikan International Journal of Business, Law, and Education Jurnal Pengabdian dan Pemberdayaan Nusantara (JPPNu) Bulletin of Community Engagement PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat AKM: Aksi Kepada Masyarakat Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan JUSTER: Jurnal Sains dan Terapan Makara Human Behavior Studies in Asia Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Makara Journal of Technology Jurnal Pengabdian Masyarakat Bhinneka International Education Trend Issues Jurnal Pengabdian Masyarakat Bangsa Synergy : Jurnal Ilmiah Multidisiplin Nusantara Journal of Multidisciplinary Science IIJSE Majapahit Journal of Islamic Finance and Management Majapahit Journal of Islamic Finance dan Management Jurnal Ar Ro'is Mandalika (Armada) Journal of Innovation and Teacher Professionalism Nusantara Economics and Entrepreneurships Journals International Journal of Social Science and Community Service Aksi Kita: Jurnal Pengabdian Kepada Masyarakat JURNAL MANAJEMEN DAN BISNIS INDONESIA
Rachmad Hidayat
Jurusan Teknik Industri, Universitas Trunojoyo, PO BOX 2 Kamal Bangkalan, Madura 16912, Indonesia
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Journal : REKAYASA

 1 
Disain Ergonomik dengan Catia Model Hidayat, Rachmad; Adil, Malikul
Rekayasa Vol 1, No 2: Oktober 2008
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1314.723 KB) | DOI: 10.21107/rekayasa.v1i2.2175

Abstract

Ergonomic Design is the design tooptimizing the relationship between technology and human error. Ergonomic design are use for optimizing efficiency and safety. It takes in account relevan human characteristic of the operator and the design such system to te compatible with those characteristic. Ergonomic design are widely use in industries where occupational health and safety are considered as vital contributors to productivity and competitiveness. From the observation of the process, we can see that the operators isgreatly exposed to several manual matrial handling rish factors. Lijt/fo wer analysis and RULA assessment are performed in assessing the degree of discomfort present in the work process. Then tree the new design are proposed as an ergonomic intervention. These the new design are analyzed to measure the erformance of each new design. This analysis is performed using CATIA. This technique can be applied by designer to improve the working conditions, wherw machine operators are experiencing discomfort and ergonomic intervention is immediately  required.
ANALISIS KESENJANGAN KUALITAS LAYANAN DAN KEPUASAN CUSTOMER PDAM Winarso, Kukuh; Hidayat, Rachmad
Rekayasa Vol 3, No 1: April 2010
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (360.713 KB) | DOI: 10.21107/rekayasa.v3i1.2292

Abstract

Penelitian ini menganalisis sampai sejauh mana kesesuaian antara tingkat kepentingan atribut-atribut pelayanan menurut customer dengan kinerja yang telah dilakukan Sampel yang diambil adalah customer PDAM sebanyak 100 responden dengan menggunakan teknik sampling accidental sampling, analisis yang digunakan adalah analisis tingkat kepentingan dan kinerja/kepuasan nasabah. Analisis ini menggunakan metode servqual dan diagram kartesius dengan membagi empat kuadran. Hasil yang didapatkan menunjukkan bahwa terdapat beberapa hal yang berkaitan dengan tingkat kepuasan customer yaitu kemudahan dalam menyampaikan keluhan, lama gangguan, daya tanggap terhadap permasalahan customer, kemudahan berkomunikasi dan kesopanan pegawai, keramahan, keakrapan petugas pembayaran rekening. Kata kunci: kualitas layanan, kepuasan customer, metode servqual dan diagram kartesius AbstractsThis study analyzes the extent to which the adjustment of the level of importance of service attributes according to customers with a performance that has made. The samples taken are customers of 100 respondents using accidental sampling technique. Analysis method is the analysis of importance and performance or customer satisfaction. This analysis used methodof Analysis and Servqual Cartesians Diagram by dividing the four quadrants. The results obtained show that there are some issues related to the level of customer satisfaction that is easy to complain, the old problems, responsiveness to customer problems, ease of communication and employee’s courtesy, friendliness and familiarity of account payment officer. Keywords: service quality, customer satisfaction, methods and diagrams Cartesians servqual
Co-Authors A, Prihastya Raehana A.A. Ketut Agung Cahyawan W Abdul Fattah, Fuad Agung Firdausi Ahsan Agung Winarno Agus Hery Supadmi Irianti Agustin Ningrum, Linda Ahmadi, Raden Khaeru Akmalia, Robiyatul Ali Imron Alvin Arifin Anam, Hoirul Andiani, Lia Andreas Triwiyono Anis Arenda Anis Arendra Aruna, Alby Aulia Martha, Jefry Ayu Salsabila, Annisa Azizah, Nofa Nur Budi Wibowotomo Budyi Suswanto Choirunnisa, Salsabila Safitri Dadang Redantan, Dadang Dede Rusmana Distina, Cahya Endang Suswati Ernani Hadiyati Fadia Zen Faikul Umam Fajarwati, Ferisia Dwi Fajarwati, Ferisia Dwi Fitri Agustina Fitrianty, Rifda Fulgentius Danardana Murwani Hairil Budiarto Haryono Haryono Heri Pratikto Husna, Niki Asma’ul Ima Oktavia, Anastasya Putri Imam Mukhlis Imania, Ekklesia Indarwati, Rila Ayu Agnes Isramaturrahmi, Isramaturrahmi Iva Khoiril Mala Jenie, Yazdi Ibrahim Khas, As'adi Khisbullah Hudha, Khisbullah Khoiril Mala, Iva Kukuh Winarso Lisa Rokhmani Ludi Wishnu Wardana Mahfirman, Mahfirman Malikul Adil Marcelliantika, Adinda Mardiyatul Husna, Safira Martha, Jefry Aulia Masyitah Masyitah Mohammad Hari, Mohammad Mu?alim, Mu?alim Mu’alim Mu’alim, Mu’alim Mufti, Aya Shofia Muslikh Muslikh Nachnul Ansori Naswan Suharsono Nugroho, Agung Nupus, Hayatun Oktavia Sulistina Pratiwi, Titania Putri Purba, Moden Putri Lestari, Tiwi Putri Surya, Eka Rahmadani, Sri Suci Rahman, Zeinor RAHMATIKA, FERIZKA Ratna Dewi Sabarudin Akhmad Sigit Permansah Siti Rochani, Siti SRI RAHAYU Studiviani, Pramita Sufi, Lintang Sugiarti Sugiarti Sujito Sujito Suprapto Suprapto Sutantri Tanggono, Aninda Wening Patmi Rahayu Yadi, Muhammad Bahri Yanti, Dewi Yudha Herlambang Yuli Soesetio Yuni Rahmawati Zumroh, Siti Zusi, H Zutiasari, Ika