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All Journal Jurnal Kesehatan Andalas Jurnal Berkala Epidemiologi Journal of Agromedicine and Medical Sciences Jurnal Penelitian Kesehatan Suara Forikes Indonesian Journal of Obstetrics & Gynecology Science The Southeast Asian Journal of Midwifery International Journal of Educational Dynamics (IJEDS) JURNAL KESEHATAN PERINTIS Jurnal Hilirisasi IPTEKS (JHI) Journal of Midwifery JIK- JURNAL ILMU KESEHATAN Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education Health and Medical Journal Human Care Journal Contagion: Scientific Periodical Journal of Public Health and Coastal Health Andalas obstetrics and gynecology journal Mitra Raflesia (Journal of Health Science) JOURNAL LA MEDIHEALTICO Jurnal Ilmu Kesehatan Indonesia (JIKSI) Jurnal Riset Kebidanan Indonesia Jurnal Endurance: Kajian Ilmiah Problema Kesehatan Women Midwives and Midwifery Jurnal Sains, Teknologi dan Kesehatan The Indonesian Journal of Computer Science Malahayati International Journal of Nursing and Health Science
Firdawati Firdawati
Andalas University
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : JOURNAL LA MEDIHEALTICO

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Analysis of Waiting Time for Outpatient Services at dr Rasidin Padang Regional Hospital Sari, Fitri Yunita; Rasyid, Rosfita; Firdawati, Firdawati
Journal La Medihealtico Vol. 6 No. 2 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i2.2038

Abstract

Outpatient waiting periods extended beyond regulatory standards create major problems for hospital service quality because they damage patient satisfaction while also decreasing system performance and affecting institutional public perception. The regulatory standards regarding outpatient waiting times of ≤ 60 minutes were not reflected in the initial survey results at RSUD dr. Rasidin Padang since durations exceeded these limits. Research conducted a mixed-methods sequential explanatory design to explore the elements that lengthen outpatient delays at RSUD dr. Rasidin Padang. A total of 107 outpatients participated using proportional accidental sampling to provide quantitative data while qualitative information came from 14 key informants through semi-structured interviews and 8 participants in a Focus Group Discussion. Research data showed that 76.6% of patients waited for above 60 minutes and the entire process took on average 130 minutes. Insufficient human resources dedicated to medical records and registration combined with specialist doctor indiscipline in exam scheduling together with inadequate facilities that included broken fingerprint devices and insufficient operational computers caused this delay in patient examination start times. The qualitative findings show that Standard Operating Procedures (SOPs) remained in place yet inconsistent execution due to fragmented leadership functions degraded efficiency in services. Insured BPJS patients had to bear excessive administrative procedures that generated extended waiting times than what general patients received.
Co-Authors Abdiana Abdiana Abdiana Abdiana, Abdiana Adang Bachtiar Ade Rahmadini Adrial Adrial Afrah, Rahmayani Al Hafiz Aladin Aladin ALADIN ALADIN Amir, Arni Amri, Dudi Anisa Ulfah Antonius, Puja Agung Aprila, Prety Zinta Arde Hidayat Ariadi Ariadi Arni Amir Assyura, Fazhladia Asterina, Asterina Bobby Indra Utama David Perdana Defrin Defrin Defrin, Defrin Deswinda Deswinda Dewi Ayu Ningsih Dia Rofinda, Zelly Dia Dolly Irfandy Dwiesfiza Muharawita Edison Edison Enda Gusnita Erda Mutiara Halida Erkadius Erkadius Esinelya Esinelya Eva Decroli Fahmelia, Diva Fauzan F Fauzan Junanda Putra Fiandra, Yudha Fika Tri Anggraini Genia Alda Fitria Gusti Revilla Gustina Lubis Halida, Erda Mutiara Hanum, Fathiya Juwita Hardisman Hasmiwati Helmi Helmi Hendra, Gabriel Septian Hendriani, Berliana Husna Yetti Husni, Lailatul Ida Rahma Burhan Ida Rahmah Burhan Iffah, Uliy Ilma Nuria Sulrieni Indah Lisfi Ismul Ismul Laras Surakusuma Laura Suciono Lisma Evareny Lubis, Siska Ilannur M. Fadil Maharani, Rifty Zhafira Mahata, Liganda Endo Marwis Marwis Masrul Masrul Masrul Masrul Masrul Masrul Masrul Masrul Meka Melani Sari Merri Syafrina Miftah Irrahmah Milano, Ryan Suheil Mohamad Reza Muhammad Luthfi Muhammad Zaldy Rasyid Putra Nelmi Silvia Netti Suharti, Netti Nizwardi Azkha Nora Harminarti Novizar Nazir Nur Afrainin Syah Nur Indrawati Lipoeto Nurhayati Nurhayati Nuzulia Irawati Oktavia, Mutiara Pom Harry Satria Putri Azzahroh Putri, Biomechy Oktomalio Putri, Viorika Marsafa Rahmadian, Rizki Rahmadini Faricha Hakim Rahman, Andio Ratu Fawwaz Efendi Rauza Sukma Rita Rina Gustia Rizal, Wadratul Jannah Rosfita Rasyid Rosfita Rasyid Russilawati, Russilawati Sakinah Sakinah Salsabila Dhiyaa Syifa Sari, Fitri Yunita Selfi Renita Rusjdi Selian, Rada Almina Siti Nurhajjah, Siti Sri Melda Br Bangun Suradi, Asy Syfa Teguh Widodo Tuti Ernawati Ulfa Esterina Ulfa Farrah Lisa, Ulfa Farrah Utama, Bobby Indra Vera Pujani Wetra Fauza Wiwit Fetrisia Yanti, Farah Sevnell Yanti, Roza Sri Yantri Maputra Yonariza Yonariza Yosi Aguslida Yulia Fitriani Yulia, Dwi Yulika, Marzatia Yulistini, Yulistini Yulizawati, Yulizawati Yuniar Lestari Yuniar Lestari Zul'afiyati Huwaida