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All Journal International Journal of Power Electronics and Drive Systems (IJPEDS) JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Pseudocode Jurnal Teknologi Informasi dan Ilmu Komputer INTEKNA POSITIF Journal of Information Systems Engineering and Business Intelligence Annual Research Seminar JPSriwijaya Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INTEGER: Journal of Information Technology Syntax Literate: Jurnal Ilmiah Indonesia JRMSI - Jurnal Riset Manajemen Sains Indonesia JITK (Jurnal Ilmu Pengetahuan dan Komputer) JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURIKOM (Jurnal Riset Komputer) Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Zonasi: Jurnal Sistem Informasi Jurnal Pengabdian Masyarakat Bumi Raflesia Journal of Applied Engineering and Technological Science (JAETS) JATI (Jurnal Mahasiswa Teknik Informatika) Indonesian Journal of Electrical Engineering and Computer Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Generic Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Abdi Masyarakat Indonesia Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Puan Indonesia Jurnal Algoritma Jurnal Akuntansi, Keuangan dan Teknologi Informasi Akuntansi DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Abdimas Maduma Jurnal Pengabdian dan Pemberdayaan Masyarakat Indonesia Journal of Management and Innovation Entrepreneurship (JMIE) Jurnal Pengabdian Masyarakat Ilmu Komputer The Indonesian Journal of Computer Science JUKEMAS : Jurnal Pengabdian Kepada Masyarakat
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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

Social Impact of CRM on Customer Engagement and User Loyalty to Services by.U Ali Ibrahim; Lukmanul Hakim; Alif Mustaqim; Naberi Oktaria; Tasya Permata Listi; Yunita Faujiyah
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol 6, No 1 (2022): Issues July 2022
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i1.6350

Abstract

The development of digitalization continues to grow very rapidly, making companies continue to innovate such as telecommunications technology companies. by.U is an innovation from a telecommunications technology company that has the advantage of being the first all-digital provider in Indonesia. In the by.U service, users can be flexible in determining quota filling according to the desired request. The purpose of this study was to find out how much influence the Social CRM activities carried out by.U had on increasing customer engagement and user loyalty. This research was conducted on the service by.U. Data were analyzed using SmartPLS with a sample of 30 people. The research method is a quantitative approach with path analysis using SmartPLS Version 3. The results of the research are that there are 2 hypotheses that have a significant effect, namely: (1) Social Customer Relationship Management has a significant influence on Loyalty; (2) Social Customer Relationship Management has a significant influence on customers. While the two hypotheses are not significant, namely: (1) Social Customer Relationship Management has a significant influence on Loyalty in Intervening Customer Engagement; (2) Customer Engagement has a significant effect on Loyalty
Application of the Service Quality Method to Assess the Quality of Administrative Services at universities Ali Ibrahim; Karisa Anjani Fakhri; Endang Lestari Ruskan; Dedy Kurniawan; Allsela Meiriza
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 1 (2023): Issues July 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i1.9636

Abstract

Salah satu bentuk pelayanan dari pelayanan di perguruan tinggi adalah pelayanan administrasi. Perguruan tinggi sudah seharusnya dapat menjamin kepuasan mahasiswa yang merupakan pelanggan bagi perguruan tinggi, tidak hanya dalam proses belajar mengajar, namun juga mencakup dalam pelayanan administrasi. salah satunya di Universitas Sriwijaya. Begitu pula dengan Fakultas Ilmu Komputer sebagai bagian dari Universitas Sriwijaya yang bertanggung jawab atas pengelolaan bagian pelayanan administrasi khususnya pelayanan yang bersifat secara manual. Untuk mengukur bagaimana mahasiswa mempersepsikan kualitas layanan administrasi di Fakultas Ilmu Komputer Universitas Sriwijaya, diperlukan penggunaan metode pengukuran yang tepat. Salah satu metode yang sering digunakan untuk mengukur kualitas pelayanan adalah metode Servqual (Service Quality). Metode ini terdiri dari lima dimensi kualitas pelayanan, yaitu kehandalan (reliability), keyakinan/jaminan (assurance), empati (empathy), daya tanggap (responsiveness), dan bukti fisik (tangibles). Kelima dimensi ini digunakan untuk mengukur kualitas pelayanan administrasi, sehingga diharapkan akan dapat diketahui apakah kinerja kualitas pelayanan administrasi telah sesuai dengan keinginan mahasiswa, faktor apa saja yang mempengaruhi tingkat kualitas pelayanan yang diberikan, dan faktor apa saja yang perlu mendapat perbaikan. Skor rata-rata persepi yang didapatkan sebesar 3,98 dan skor rata-rata harapan mahasiswa sebesar 4,47 sehingga didapatkan nilai kesenjangan (gap) antara persepsi dan harapan sebesar -0,49 yang menunjukkan bahwa pelanggan merasa belum puas terhadap pelayanan yang diberikan oleh administrasi Fakultas Ilmu Komputer Universitas Sriwijaya
Analysis of the Level of Satisfaction with the Quality of Clinical Services Using the Servqual Method Ibrahim, Ali; Fitriani, Lesa; Ruskan, Endang Lestari; Sevtiyuni, Putri Eka; Suarli, Pacu Putra
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 2 (2024): Vol. 7 No. 2 (2024): Issues January 2024
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i2.11171

Abstract

The influence of the globalization era has increased the use of health facilities in society. This increase requires agencies to provide the best possible service to customers. UPT. The Sriwijaya University Health Clinic as one of the providers of health facilities has also experienced the impact of this increase, therefore this agency continues to provide the best service and makes improvements in the services provided so that service users can feel satisfied. The aim of this research is to determine the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions of service quality have a dominant influence on student satisfaction levels. This research involved 117 respondents from all students and was distributed via Google form with a quantitative research type and survey approach. Data analysis techniques were carried out using SPSS 26 and calculations were carried out using the servqual method. The research results show that from the total, the level of student satisfaction is at a percentage of 87% in the very satisfied category and the quality dimension that has a dominant influence is the reliability dimension with a Gap value of -1.17. With Cartesian diagram analysis, the question instruments included in quadrant I and quadrant II have the opportunity to be improved and maintained in quality so that they can get better responses in the future. With this research, it can be taken into consideration by UPT. Sriwijaya University Health Clinic to improve the quality of services provided in every dimension, especially those included in the important category and maintain the quality of services that previously received a good response
Co-Authors . Apriansyah A Wendi Saputra AA Sudharmawan, AA Adriani, Nadia Saphira Afif, Hasnan Agil Furgaan Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Okllilas Ahmad Hafizh Zahran Ahmad Hiera Maldanop Ahmad Rifai Ahmad Rifai Akbar Adiprama, Faris Akbar Kurniawan, Iqbal Al Farissi Albani, Muhammad Syarief Albert Amadeus Valentino Albukhori, M Rafli Alfitrah, Intan Aidita Ali Usman, Ali Alif Mustaqim Alisia Silver Stone Allsela Meiriza, Allsela Altahir, Ali Abdul Razzaq Alzaini, Akbar Amanda Ardhani, Dhita Amerza, Rezki Anadia, Qothrunnada Wafi Ananda, Dea Tri Andini Bahri, Cheisya Anggraini, Nadya Angie Silvanda Herman Anindya Putri, Salsa Annas Apreja Anne Trimaysella Annisa Turrahma Aqil Zidane, Muhammad Arafah, Siti Nur Ardhillah, Onky Ari Wedhasmara Arsita, Resi Aryo De Wibowo Aslamiah, Iziah Astri Carolina Attika Putri, Shopi Audya, Meitiana Ayu Triana Ayuningtiyas, Pratiwi Azmi Zaky, Muhammad Barata, Gusti Basulina, Nur Annisa Bayu Wijaya Putra Beriadi Agung Nur Rezqeb Cahya Aulia, Syifa Clark Peter Wijaya, Adley Damayanti, Risma Dea Tri Ananda Dedi Ramadhan Dedy Kurniawan Defiani, Nanda Della Audita Dessy yanti suryana Devi Indra Meytri Dhini Kurnia, Rizka Dicha Pratiwi Duffin Dwi Rosa Indah Dytha Ananda Widhiarso Edhar, Zeter Eka Afrianti Eka Darmayanti Simanullang Eka Lusyanti Marpaung Elisa, Felia Sonya Elsya Moriesta Endang Lestari Endang Lestari Ruskan Epriyanti, Nadia Erma Novita Satyariza Ermatita Ermatita - Ermatita Ermatita Fachrozi, Muhammad Al Fachry, Muammar Fadilah Nur Imani Fathoni Fathoni - Fathoni Fathoni Fathoni, Fathoni Fatihaturrahmah, Aisyah Febriando Tambunan Felicia, Yohana Fernando, Jose Fitriani, Lesa Fraternesi Fraternesi Furgaan, Agil Gultom, Gina Destia Gumay, Naretha Kawadha Pasema Gumay, Naretha Kawadha Pasemah Gusti Barata Gusti Barata Gustiani, Sindy Gustin Saputri Hadiansyah Ma'sum Hafiiz Kresna Prasetya Haidar Afif Mufid, Muhammad Handayani Putri Wardanny Hanggara, Bryan Hardini Novianti Hardini Novianti Hariza Marshella, Siti Hasbiallah, Muhammad Jidan Hasibuan, Nurharisyah Hedi Yunus Hedi Yunus Heliza Rahmania Hatta Hidayah Syafitri Hijriani, Nurul Husaini Husaini Hyoga Hara Kusuma Ifan Setiawan Ikhda Uswatun Khasanah Ikhwan Najatafani, Bintang Iman Saladin B. Azhar Imani, Fadilah Nur Iredho Fani Reza Iredho Fani Reza Irwansyah, Aziiz Islamiansyah, Wira Ispahan, Tarisha Jiwany, Larasathi Jodi Pratama, Muhammad Karisa Anjani Fakhri Ken Ditha Tania Khailani, Kgs M Luthfi Khairani, Annisa Khairun Nisak, Novrinda Khalisatifa, Aida Khasanah, Ikhda Uswatun Khoiriyah Harahap, Dayana Khoirunnisa, Ananda Kiki Fatmayanis Kodri, Lay Krisnando Nathanael, Garcia Kurniawati, Junia kusmiarti, reni Kusuma, Aisha Nuraini Lay Kodri Leonardi, Veronica Hertensia Lina Oktarina Lucky Hermanto, Muhammad Lukmanul Hakim M Andika Saputra M. Rudi Sanjaya Madyus Randikai Maldanop, Ahmad Hiera mansyur abdul hamid Maretta, Aulia Pinkan Mariska, Inneke Via Marjusalinah, Anna D. Maulindah, Rafika Maya Mardiana Meitiana Audya Mgs Afriyan Firdaus Michelle Liu Miftahul Falah Miftahul Jannah Mila astuti Mira Afrina Monita, Tisa Muammar Fachry Muhammad Hidayat Mauluddin Muhammad Rayhan Novello Musdiono - Mutiara Amalia Meizalina Naberi Oktaria Nabila Hidayati Nachwa, Syakillah Nadia Saphira Adriani Nadya Angelia Najwa Widasari, Yesya Nanda Defiani Napian, St Dhiah Raniah Nashiroh Ramadhani, Muthia Naufaldihanif, Rihan Ningsih, Rafika Octaria Nintyas, Vanda Ayu Nugrahani, Henny Saptatia Drajati Nur'Aini, Risma Nurhidayati, Yossi Nurseptiani, Alya Nurul Hijriani Nurullah Marina Kelana Olivia, Fanny Onkky Alexander Opi Hernayanti Pacu Putra Pakpahan, Jonathan Pradia Paramita Prasetia, Dika Prasetia Pratama, Muhammad Ramadhan Putra pratikto aditia wiguna Purwita dari Purwita Sari Purwita Sari, Purwita Putri Casanova, Musdalifa Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri, Amelia Rizki Rachmi Muti'ah Fadillah Rafif Nopyefa Rahmadini, Vira Putri Rahman, Abdul Ariga Rahmat Izwan Heroza Rahmat Izwan Heroza Raihana Putri, Naila Ramadhan, Dedi Ramadhan, Fitrah Ramadhani Maulizidan, Muammar Randikai, Madyus Ratih Dewi Sari Resi resi Rezqe, Beriadi Agung Nur Ricy Firnando Rielisa Putri, Adetya Rika Septiana Risma Damayanti Risyahputri, Aliyananda Ritonga, Torkis Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Mumtaz, Fadia Rizki Delima Rizkyllah, Anabel Fiorenza Rofiqul Rahman Ramadhan Rositiani, Ely Ruki, Taufik Rahman Rusdi Efendi Sabila, Amalia Sadjijo, Priyono Salsabila, Lulu Samsuryasi, Samsuryasi Sanjaya, M. Rudi Saputra, Marco Saputra, Yopis Sari, Ratih Dewi Sartika Sartika Sartika Sartika Sasmita, Ruth Mei Satria Alva Ardana Satyariza, Erma Novita Savero, Muhammad Juan Selviani Selviani Seprina, Iin Septiani Aulia Putri Setiawan, Ifan Sevtiyuni, Putri Eka Shabrina Amatullah Shifa Maharani, Wardah Siregar, Richi Nauli Juniarto Siti Raisah Adilah Sitorus, Herdiyanti Ratiningsih Situmorang, Ruth Christin Aprilia Sofita, Yunia Ruwanna St Dhiah Raniah Napian Suci Amalia Sulaiman , Ahmad Riski Supaidi, Ahmad Syahputra, M Fathan Aqilah Tanti Hidayah Tasya Permata Listi Tea Anggelah Theresia Pardede, Eva Therina Lakeisyah, Eka Thuraya, Zafira Tio Suhada Tisa Monita Tri Zafira, Zahra Turrahma, Annisa Umi Pertiwi Vanda Ayu Nintyas Vinolia Vinolia Viola Alfheny Winny Dea Monica Wirnanti, Rintan Wiwit Widhya Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yelli Nur Alinda Yeremia Wiratama Yona Saymona Yopis Saputra Yossi Nurhidayati Yudha Pratomo Yunia Ruwanna Sofita Yunita Faujiyah Yunus, Hedi Yunus, Hedi Yusmaniarti Zahirah, Nabilah Zaini, Akbar Al Zefta Adetya Zhafiri, Muhammad Farisan Zufiyardi Zufiyardi Zulfadhli Syarif Zurfi, Ahmed