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Kudang Boro Seminar
Department Of Mechanical And Biosystem Engineering, Faculty Of Agricultural Technology, IPB University, Bogor, 16680
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Journal : Matra Pembaruan: Jurnal Inovasi Kebijakan

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Tata Kelola Digital Layanan Lalu Lintas Jalan Tol di Indonesia: Studi Aplikasi Travoy Jasa Marga Setiawan, Mohamad Agus; Hartoyo; Seminar, Kudang Boro; Sartono, Bagus; Fitriati, Rachma
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 8 No 1 (2024)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.8.1.2024.1-16

Abstract

Digital transformation has transformed the governance approach into digital governance, essential in improving performance and service quality in various sectors, including the toll road industry. This article explores the implementation of digital governance in toll road traffic services in Indonesia. The research method uses a qualitative approach with data collection techniques through observation, literature studies, focus group discussions, and in-depth interviews with a study time of six (6) months from September 2023 to February 2024. The study results show that toll road users face various problems in toll road traffic services in Indonesia, such as severe traffic congestion, over-capacity rest areas, dirty toilets, lack of gas station facilities, and lack of information about congestion points and alternative routes. As an Indonesian state-owned enterprise engaged in toll road operations, PT. Jasa Marga Tbk. launched the Travoy application to provide practical solutions for toll road users to get the necessary information services, facilitate the search for rest areas, and reduce congestion by managing traffic distribution. The study results confirm the importance of continued investment in digital technology and effective data processing to ensure the satisfaction and convenience of future toll road users.
Co-Authors - Sudradjat, - A. Haris Rangkuti Abdi Kurniawan Abung Supama Wijaya Aditya, Edit Lesa Agik Suprayogi Agus Buono Agus Ghautsun Niam Agus Maulana ahmad yani Akhiruddin Maddu Ali Djamhuri Ali Usman, Ali Alimuddin Alimuddin Alvin Fatikhunnada Amiruddin Saleh Amrozi Arief Ramadhan Arif Imam Suroso Arif Kurnia Wijayanto Aritonang, Melva Linda Az Zahra, Fatimah Azka Bazil Danish Rahmat B Mustafa Badollahi Mustafa Bagus Sartono Bayu Ardy Kresna Bayu Indrayana Budhi Hascaryo Iskandar Dedy Wirawan Soedibyo Defiana Arnaldy Diki Gita Purnama, Diki Gita Djuara P Lubis Dodi Nandika Dodik Briawan Drajat Martianto Dwi Susanto Edi Sukmadirana Eneng Tita Tosida Eni Sumarni Eva Maulina Aritonang Evy Damayanthi Faiz Ridhan Faroka Firman Ardiansyah Firmansyah, Raden Arief Gananda Hayardisi Gibtha Fitri Laxmi Hardinsyah Haris Budiman Harry Imantho Hartoyo Herry Suhardiyanto Heru Sukoco Herwindo Dharmawan I Dewa Made Subrata I Wayan Astika Imam Teguh Saptono Imantho, Harry Irman Hermadi Janti G. Sudjana Joko Hermanianto Joko Ratono Joko Ratono Karlisa Priandana koekoeh santoso komariah komariah Kurniawan, Abdi Ligar, Bonang Waspadadi Liyantono . Liyantono, - Lucia Cyrilla Luh Putu Ratna Sundari Maria Margrith Tirtasari Marimin , Mohamad Agus Setiawan Mohamad Solahudin Mohammad Aftaf Muhajir Mohammad Solahudin Mokhamad Fakhrul Ulum, Mokhamad Muhammad Firdaus Muhammad Riza Muladno - Muliati, Vika Febri Muyassar Allam Suyuthi Nakao Nomura Nanda, Muhammad Achirul Nasution, Syahrial Nelwan, Leopold Oscar Nugraha Edhi Suyatma Oktaviana Purnamasari Onno Widodo Purbo Pradeka Brilyan Purwandoko Pudji Muljono Purwandoko, Pradeka Brilyan Rachma Fitriati Rani Audona RATNA SARI Ridi Arif Rivangga Yuda Hendika Rizky Mulya Sampurno RR. Ella Evrita Hestiandari Rudi Afnan Samudra, Ami Anggraini Satyanto Krido Saptomo Seminar, Annisa Utami Shelvie Nidya Neyman Sidharta, Veranus Sirojul Munir Siska Mulyawaty Sitti Eha Faihah Sofyan Sjaf Sri Wahjuni Sugiyanta Suhendi, - Sumiati Sumiati Suryo Wiyono Sutrisno Mardjan Sutrisno Sutrisno Sutrisno Sutrisno Sutrisno, Sutrisno Syahrial Nasution Taufik Makbullah Triani Rahmawati Usman Ahmad Wawan Hermawan Wawan Wiraatmaja Wichitra Yasya Widodo Widodo Widodo Widodo Yandra Arkeman Yulia Dwi Indriani Yulianti, Nila Susila Yusra Fernando