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Perceived Usefulness Influence on Digital Technology Use Intention: The Moderating Role of Resistance to Change Kristioni, Revi; Agustinus Purna Irawan; Indra Widjaja
Journal of Science and Education (JSE) Vol. 6 No. 2 (2026): Journal of Science and Education (JSE)
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/jse.v6i2.779

Abstract

This study examines how Perceived Usefulness (PU) influences Intention to Use (IU) digital technology, with Resistance to Change (RC) as a moderating variable, among employees of ABC Project. Grounded in the Technology Acceptance Model (TAM) and organizational change theory, the study tests whether dispositional resistance weakens the cognitive pathway from perceived usefulness to adoption intention. A cross-sectional survey was administered to 120 employees involved in the organization’s digital transformation initiative. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results indicate that PU has a strong positive effect on IU (β = 0.634, p < 0.001), while RC exerts a significant negative effect (β = −0.182, p = 0.009). The moderating effect of RC on the PU–IU relationship was not statistically significant (β = −0.006, p = 0.812), suggesting that cognitive value assessment and resistance operate through independent psychological mechanisms. The study contributes to TAM literature by empirically testing resistance as a boundary condition in a project-based organizational context and offers practical implications for change management in digital transformation initiatives.
Co-Authors Aazokhi Waruwu Agus Halim, Agus Agustina Kahumako Ahmad Athoillah Aldias Bahatmaka Alrasyid, Mochamad Dzaki Alvin Soesilo Anggarina, Paula Tjatoerwidya Aripin, Muhammad Bustanul Belda, Madeline Cionita, Tezara Clementinus Benny Agung Pambayu Danardono Agus Sumarsono Danendra, Albertus Raditya Debataraja, Semangat Marudut Tua Devotyasto, Mario Dimyati, Saeful Dwinita Laksmidewi, Dwinita Eddy Supriyatna Marizar Edi Purwanto Eko Reinaldo Eryuniyanti, Eryuniyanti Esanov Azamat Esirgapovich Etanto Heiliano Wijayanto Fitriyana, Deni Fajar Frans Jusuf Daywin Fransisca I. R. Dewi Fransisca Iriani Roesmala Dewi Fuk Jin, Oei Guteres, Natalino Fonseca Da Silva Handoko, Lukas Haris Maupa Hasan Tjahaya I Wayan Sukania Ichsan, Christopher Adryan Imran, Al Ichlas Indra Widjaja Ismail, Nur Hidayah Jamiluddin, Jamiluddin Jauhary, Minerva Cessilia Nafileita Junaedi, Thomas Junianto, Pilifus Kahumako, Agustina Kalatharan, Sujentheran Nair Kistiawan, Tony Kristioni, Revi Kriswanto Kriswanto, Kriswanto Latumahina, Fanya Felicia Nadin Lim, Andriew Lin, Linda Lin-Chin Lithrone Laricha Salomon M. Agung Wibowo, M. Manalu, Janviter Meirobie, Isyak Mohd Ruzaimi Mat Rejab Mubangaol, Boris Karlop Muhammad Khafidh Mutiara, Maitri Widya Napoleon, Emanoelle Noviyanto Noviyanto, Noviyanto Panie, William Dae Pranoto, Wati A. Prasetyo, Ares Yudi Puspitasari, Windy Desti Putera, Finny Pratama Putri, Dhita Widya Rahim Awang, Abd Rifky Ismail Rochimat, Dedy Rozanna Dewi Rudy Rudy Sadat, Andi Muhammad Samoedro, Erlang Samsudin Anis Santoso, Aloysius Budi Sari, Endah Murtiana Setyanto, Yugih Silva, Mateus De Sousa Da Sinta Paramita Siregar, Januar Parlaungan Sitinjak, Manuntun Suhartanto, Eko Supriyatna-Mz, Eddy Sutikno Sutikno Sutowo, Achmad Tezara Cionita Tolukun, Bright Levin Tresna P. Soemardi Umran, M. Fankar Utama, Didi Widya Wang, Yan-Ting Waworuntu, Jason Widjajalaksmi Kusumaningsih, Widjajalaksmi Wiradisuria, Irisha Kirana Wisnu Prayogo Yang, Ghung-Hsin Yotenka, Rahmadi Yuris Setyoadi