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Hesti Lestari
Jurusan Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : JURNAL ILMU SOSIAL

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ANALISIS KUALITAS PELAYANAN PERIJINAN DI BPMPPT (BADAN PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU) KABUPATEN PEKALONGAN Lestari, Hesti
JURNAL ILMU SOSIAL Volume 14, Issue 1, Year 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (431.959 KB) | DOI: 10.14710/jis.14.1.2015.79-86

Abstract

Permitting is considered a very complicated, difficult and take a long time. Maind-seat it makes people reluctant to take care of permissions. Plus cases encountered either directly or indirectly, often distinguish social class. Quality services are closely related to customer satisfaction.This research was conducted in BPMPPT (Investment Board and Integrated Licensing Service) Pekalongan, using qualitative research methods, informants and people who take care of licensing related parties, selected purposively. Data retrieved through observation, in-depth interviews, and documentation. Research instruments: the researcher himself, and implementation process using tools: a tape recorder, interview guidelines and documents. Research to identify any implementation issues of licensing services. Data analysis is descriptive analysis using a technique Tri angulation.The result: BPMPPT have assessed IKM in 2012, 2013, and 2014; Results of the assessment in 2012: 76.50 score with a score of 74.0 in 2013 and 2014: a score of 73.8; These results indicate that during the three years from 2012 s / d 2014: decrease. Elements decreased: Getting Justice Services; Courtesy and hospitality Officer; Fairness Service Charge; Care Cost Certainty, Certainty and Security Services Schedule Services.
Co-Authors A, Halen A. Rinaldi, Enrico Adrian Umboh Agahari Abadi Sianipar, Agahari Abadi Agus Ananto Widodo, Agus Ananto Agus Susilo Ahmad Putra Utama Amalia, Rizka Nur Andika Andika Anindita Ulfa Hadini Anita Anita Ari L. Runtunuwu Aria Kekalih Arsyad Fathon, Arsyad Azhar A, Al B H. R. Kairupan Basri, Yesi Batubara, Jose Bunga Sari, Affa Claresta, Claresta Darnita, Yulia Dewi Rostyaningsih Didik Nugroho Dwi Puji Lestari, Dwi Puji Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Ela Indriani Elyna Nur Fadhilathul Rohmah Emma Rachmawati Endang Larasati Endang Larasati ERLIN LISTIYANINGSIH Erni Ismawati Eva Nur Cahyaningsih, Eva Nur Febrianna Chadijah Febrilia Laita Saputri Ferdinand Harianja Fitriza, Rozi Hanif, Patri Hardi Warsono Helda Khusun Herbasuki Nurcahyanto Herwanto Herwanto Hery Susanto Hosang, Kevin H. Ida Hayu Dwimawanti Ilma Navik Iroth, Villi Monicha Izhar Aduardo Raisid, Izhar Aduardo Jeanette Elmerose Natalia Lee, Jeanette Elmerose Natalia Jeanette I.Ch. Manoppo Joharman Joharman Kairupan, Tiffani S. Landjar Kurniawan Listanti Listanti Lita Listyoningrum M. Izur Rifki Ovani Maesaroh Maesaroh Mahfudloh, Mahfudloh Manggu, Blasius Manoppo, Jeanette Margaretha Suryaningsih Mochammad Mustam Mona Agisa Widia Gutama Muhammad Ari Noviyanto Mulyawati, Devi Annisa Nada Salsabila, Kamilia Nadila, Astri Evarista Najidah, Nurul Nawangsari, Hasna Ulayya Nelly Mayulu Nina Widowati Nita Haryanti Novie H. Rampengan Nurhayati Masloman Nurohman, Aji Ima Nuryana, Hurip Paendong, Boy A.I. Pernamasari, Noviantoro Pondagitan, Alpinia Shinta Pradnya Paramita Preistia Preistia Pricilia Dwi Candra R. Slamet Santoso R., Munna Rafika Rinaldi, Enrico Adhitya Rini Sekartini Ristiawan, Muhammad Ibnu Rocky Wilar Rohman, Satria Nur Rokot, Natasya T. Sahputry, Feby Ayu Saraswati, Maria Tika setiatri, Regita tias Siti Fatimah Sri Suwitri Suciningati Suciningati Sumantoro, Wasis Sundari, Weti Sundarso Sundarso Suryadi N. N. Tatura, Suryadi N. N. Tilaar, Stephanie K.I. Toyib, Rozali Trinovita Andraini Wahyu Iriani Wangke, Lydia Waworuntu, David Wildan Ardiansyah Wuisantono, Dennis Youke Faradhilla Nasution Yuliantari, Kadek Rani Yusra Zainal Hidayat