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All Journal JDM Jurnal Manajemen Terapan dan Keuangan Jurnal Paradigma Ekonomika MIX : Jurnal Ilmiah Manajemen DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi Journal of Islamic Accounting and Finance Research MANDAR: Management Development and Applied Research Journal Jurnal Manajemen Bisnis Bakti Cendana: Jurnal Pengabdian Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Journal of Applied Data Sciences Studi Ilmu Manajemen dan Organisasi Jurnal Ekonomi dan Bisnis Digital (MINISTAL) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Management Research and Behavior Journal JWM (JURNAL WAWASAN MANAJEMEN) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Jurnalku Jurnal Karya Abdi Masyarakat Journal of Business Studies and Management Review Jurnal Penelitian Ekonomi Manajemen dan Bisnis EJOIN : Jurnal Pengabdian Masyarakat Enrichment: Journal of Multidisciplinary Research and Development (JIMBE) Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Journal of Management and Innovation Entrepreneurship (JMIE) Indonesian Educational Administration and Leadership Journal (IDEAL) Journal of Innovative and Creativity Jurnal Pengabdian Masyarakat Advances in Management & Financial Reporting Jurnal Medika: Medika Journal of Development Economics and Digitalization, Tourism Economics (JDEDTE) Jurnal Bisnis, Ekonomi Syariah dan Pajak Fundamental and Applied Management Journal
Sry Rosita
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Journal : Fundamental and Applied Management Journal

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How New Public Management Drives Service Performance: The Mediating Roles of Servant Leadership and Leadership Behaviour Dimensions Herman; Amin, Shofia; Indrawijaya, Sigit; Rosita, Sry
Fundamental and Applied Management Journal Vol. 4 No. 1 (2026): Fundamental and Applied Management Journal
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i1.639

Abstract

New Public Management (NPM) has been widely adopted to improve public sector performance through efficiency, accountability, and performance-based management. However, the success of such reforms depends not only on managerial systems but also on leadership mechanisms that translate reform principles into service outcomes. This study aims to examine the effect of NPM on service performance through the mediating roles of servant leadership, task-oriented behaviour, relations-oriented behaviour, and change-oriented behaviour. This study employed a quantitative explanatory design using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 200 civil servants working in local government organizations in Jambi Province, Indonesia, through a structured questionnaire. The measurement and structural models were evaluated using SmartPLS 4.0. The findings show that NPM has a significant positive effect on servant leadership as well as on task-oriented, relations-oriented, and change-oriented behaviours. NPM also has a direct positive effect on service performance. Among the proposed mediators, only servant leadership has a significant positive effect on service performance and significantly mediates the relationship between NPM and service performance. In contrast, task-oriented, relations-oriented, and change-oriented behaviours do not show significant effects on service performance and do not mediate the relationship. These findings indicate that the effectiveness of NPM reforms is strongly influenced by value-based leadership rather than by behavioural dimensions alone. This study contributes to the public administration literature by offering a multidimensional mediation model and demonstrating that servant leadership is a more decisive mechanism in translating managerial reforms into improved service performance.
Co-Authors Ade Octavia Ade Octavia Ade Titinifita Ade Titinifita Ade Titinifita Agus Solikhin, Agus Agustina Aira, Dian mala Fithriani Akbar, Adrianur Al Ihkam, Febrianto Al-Shehari, Azzam Ali Mohammed Hazea Amin, Shopia Aminart, Sintia Aminuyati Andang Fazri Andang Fazri Andre Permana Armawati, Yulis Awlawi, Basyit B, Sylvia Kartika Wulan Bastian, Eriko Fedrick Bobby Eka Putra Chairunnisa, Fitri Dahmiri Daud, Mhd. Derist Touriano Dian Mala Fithriani Aira Dian mala Fithriani Aira Edward Edward Efvy Zamidra Zam Efvy Zamidra Zam Elliyana, Dessy Elman, Irma Lestari Emita Yurika Endang Tri Rahayu F. Husni Hasbullah, F. Husni Fadila Fadila, Fadila Febriansyah, Wahyu Febrianto Al Ihkam Fitri, Mahdaliyah Fitriaty, Fitriaty Fredy Olimsar Harto, Muji Hendriyaldi Hendryaldi, Hendryaldi Herman Herman Ida Masriani, Ida Idham Khalik, Idham Ihkam, Febrianto Al Jayawarsa, A.A. Ketut Johanes Simatupang Johannes johannes johannes Kamal, Sirjaz Zais Khairunnisaannisaa Korta, Omar M, Musnaini Mala Fithriani Aira, Dian Marsinta Uli Nainggolan Maulidia Imastary Melisa Ariani Putri Muhammad Haris Saputra Muhammad Irsyad Muji Harto Musnaini Musnaini musnaini musnaini Musnaini Musnaini Nesa, Neda Wiliya Nst, Ainun Nahda Aulia Nugraha, Alizha Tri Nur Hasanah Nuri Dayanti Nurjayanti, Agustina Nurlaila, Endang Nurul Huda Penti Puspita Sari Putri Ayu Ningsih R.S, Salsa Faradilla Raja Sharah Fatricia Ramadhan, Alfito Fakhri Ramadhan, Syabani Ratih Kusumastuti Rendy Saputra Retno Putri Lestari Reza Kurniawan Rifin, Ressa Herdiani Rita Ustati Rizki Fauzan Rizki Nanda Saputra Rohman Wilian Sari, Liza Amelia Seftiani, Azia Setiawan, Wahyu Juari Shadiq, Annurusshadiq Shofia Amin Sigiro, Puja Rohani Pertiwi Sigit Indrawijaya Simatupang , Johanes Sinaga, Juhari Volmer Sirjaz Zais Kamal Sufriyan Wahyudin Darmanto Sumarni Sumarni Sumarni Sumarni Sumarni Syahmardi Yacob syahmardi yacob Syahmardi Yacub Sylvia Kartika Wulan Bhayangkari Tialonawarmi, Feny Tona Aurora Lubis Waehama, Firadao Wahyu Juari Setiawan Widiastuti, Fitri Yacoob, Zulnaidi Yacub, Syahmardi Yenny Yuniarti Yogi Firmansyah Yosefa, Yessa Okta Zamzami Zamzami Zulfina Adriani