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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Administrasi Bisnis CROP AGRO, Scientific Journal of Agronomy GERVASI: Jurnal Pengabdian kepada Masyarakat Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) BENING Enrichment : Journal of Management RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Jurnal Ekonomi Jurnal Fokus Manajemen COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Journal of Management and Digital Business Jurnal Multidisiplin West Science Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal Jurnal Riset Ilmiah INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen International Journal of Economics, Business Management and Accounting Jurnal Ilmiah Multidisiplin Primary Journal of Multidisciplinary Research
Erna Listiana
Universitas Tanjungpura Pontianak
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Apakah Attractiveness of Endorser Berpengaruh terhadap Attitude, Social Media Engagement, dan Purchase Intention? Ridho, Muhammad Rasyid; Fitriana, Ana; Listiana, Erna; Ahmadi, Ahmadi
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 2 (2025): Juni : Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v5i2.1232

Abstract

Rucas's marketing strategy leverages online promotions and creative content to reach a wider audience. The unique approach in advertising, featuring unconventional models, successfully attracted the attention of social media users. By considering customer perceptions of advertisements and brands as mediating variables, the influence of endorser attractiveness on customer purchase intentions is the objective of this research. Purposive sampling was used to select 153 people who are familiar with the Rucas advertisement. The data collected through online questionnaires were analyzed using Structural Equation Modeling (SEM). Menurut hasil penelitian, daya tarik selebriti memiliki dampak signifikan terhadap sikap terhadap iklan dan merek. Except through the mediation of attitudes and engagement on social media, that attractiveness does not directly influence purchase intentions. These results indicate that, to enhance advertising effectiveness and drive purchase decisions, marketing strategies involving endorsers must consider the role of attitude and engagement mediation.
Pengaruh Quality of Service dan Complaint Handling terhadap Customer Retention dengan Customer Satisfaction sebagai Variabel Intervening Nindya, Ghea; Listiana, Erna; Afifah, Nur
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 20 No. 3 (2024): Agustus
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v20i3.1811

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Quality of Service (X1) dan Complaint Handling (X2) terhadap Customer Satisfaction (Z) dan Customer Retention (Y) pada pelanggan Indihome di Pontianak. penelitian ini merupakan penlitian asosiatif kausal dengan pendekatan kuantitatif. Teknik pengumpulan data menggunakan kuesioner dan alat analisis yang digunakan yaitu SPSS 23. Penelitian ini menggunakan Uji regresi linier berganda.  Uji T (Uji Pengaruh Parsial) pada persamaan pertama menunjukkan bahwa variabel Quality of Service (X1) dan Complaint Handling (X2) secara parsial memiliki pengaruh positif terhadap Customer Satisfaction (Z). Selanjutnya, pada persamaan kedua, variabel Quality of Service (X1), Complaint Handling (X2), dan Customer Satisfaction (Z) secara parsial berpengaruh positif terhadap Customer Retention (Y). Uji F (Uji Pengaruh Simultan) pada persamaan pertama menyatakan bahwa Quality of Service (X1) dan Complaint Handling (X2) secara simultan berpengaruh terhadap Customer Satisfaction (Z). Pada persamaan kedua, variabel Quality of Service (X1), Complaint Handling (X2), dan Customer Satisfaction (Z) secara simultan berpengaruh positif terhadap Customer Retention (Y).
Peningkatan Nilai Ekonomi Desa melalui Agroeduwisata dan UMKM Kampung Gambut Siantan Hilir (Kuat Sihir) Angelia, Lussy; Listiana, Erna; Firmansyah, Teguh; Krisna, Krisna; Sinaga, Tiurma; Mediawati, Mega Putri
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 4 (2025): Edisi Oktober - Desember
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i4.7009

Abstract

Program pengabdian masyarakat ini dilaksanakan di Kampung Gambut Siantan Hilir (Kuat Sihir) pada kelompok masyarakat pelaku UMKM dan Pokdarwis. Kegiatan ini dimaksudkan untuk menjawab isu rendahnya pemanfaatan potensi agroeduwisata dan UMKM lokal yang disebabkan oleh keterbatasan promosi, kelemahan inovasi produk, dan minimnya sarana pendukung wisata. Kegiatan KKM-PKM ini bertujuan untuk meningkatkan daya tarik wisata edukatif berbasis lahan gambut, memperkuat identitas UMKM melalui rebranding, serta mendorong partisipasi masyarakat dalam pengelolaan potensi desa secara berkelanjutan. Pendekatan yang digunakan meliputi Community Development, Asset-Based Community Development, dan Service Learning. Hasil program menunjukkan revitalisasi greenhouse sebagai elemen wisata edukatif, digitalisasi promosi melalui media sosial dan Google Maps, pemasangan plang penunjuk arah, serta rebranding UMKM melalui inovasi produk, packaging, katalog digital, dan akun promosi daring. Temuan ini memperkuat daya tarik wisata, meningkatkan identitas dan nilai jual produk, serta memperluas jangkauan pasar. Kesimpulannya, integrasi agroeduwisata dengan penguatan UMKM berbasis digital berhasil meningkatkan kemandirian dan pendapatan masyarakat desa serta mendukung pembangunan berkelanjutan.
Penguatan Identitas dan Produktivitas Kelompok Tani Melalui Platform Digital: Studi Kelompok Tani Kuat Sihir Cahyo Martanto, Robertos; Khadijah, Qanita; Khu, Jisell Felicia; Kusuma, Cinta Dara; Chery Ramadani, Mawar Arum; Listiana, Erna
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 4 (2025): Edisi Oktober - Desember
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i4.7026

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memperkuat identitas sekaligus meningkatkan produktivitas Kelompok Tani Badan Usaha Milik Rukun Warga (BUMRW) 33 di Kampung Gambut, Kelurahan Siantan Hilir, Kecamatan Pontianak Utara melalui pemanfaatan platform digital. Permasalahan utama yang dihadapi kelompok tani adalah rendahnya optimalisasi teknologi digital, khususnya dalam promosi hasil pertanian dan pencatatan hasil panen. Metode pelaksanaan menggunakan pendekatan Community Development (CD) dengan tahapan persiapan, pelaksanaan, dan pelaporan. Pada fase pelaksanaan dilakukan pelatihan etika bermedia sosial, pendampingan pengelolaan akun Instagram dan TikTok, serta pembuatan website berbasis Google Sites sebagai media dokumentasi, publikasi, dan promosi hasil pertanian. Data diperoleh melalui observasi, wawancara, dan dokumentasi kegiatan. Hasil kegiatan menunjukkan adanya peningkatan literasi digital anggota kelompok tani, peningkatan eksistensi kelompok di ruang digital, serta penerapan sistem pencatatan hasil panen yang lebih terstruktur. Selain itu, peserta mampu mengelola media digital secara mandiri untuk memperluas jaringan pemasaran. Temuan ini menegaskan bahwa integrasi teknologi digital dapat meningkatkan keberlanjutan usaha tani dan memperkuat daya saing kelompok di era modern.
Pengaruh Health Consciousness dan Nutritional Knowledge terhadap Purchase Intention dengan Brand Attitude sebagai Mediasi pada Ultra Milk Low Fat High Calcium Nurrahim, Muhammad Fakhri; Listiana, Erna; Setiawan, Harry; Pebrianti, Wenny; Purmono, Bintoro Bagus
Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Vol. 12 No. 1 (2026): Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora
Publisher : Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/alwatzikhoebillah.v12i1.5063

Abstract

High consumer health awareness and nutritional knowledge have not always been followed by strong purchasing decisions. This study aims to analyze the influence of health consciousness and nutritional knowledge on purchase intention, with brand attitude as a mediating variable, among Ultra Milk Low Fat High Calcium consumers in Indonesia. This study used a quantitative approach with a causal associative research design. Data were collected through an online survey using a five-point Likert-scale questionnaire from 170 respondents who met the research criteria. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the assistance of SmartPLS software. The results showed that health consciousness and nutritional knowledge significantly influenced brand attitude and purchase intention. In addition, brand attitude was proven to have a significant effect on purchase intention and acted as a mediating variable in the relationship between health consciousness and nutritional knowledge on purchase intention. These findings indicate that the formation of a positive attitude towards a brand is an important mechanism in converting consumer health awareness and nutritional knowledge into purchase intention. This research provides a theoretical contribution to the development of consumer behavior literature in the context of healthy beverage products, specifically low-fat, high-calcium UHT milk.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Institut Bisnis dan Ekonomi Indonesia Toni Yuliadi; Erna Listiana; Ramadania
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 6 No. 2 (2026): Juni, Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v6i2.2238

Abstract

Education is the most important thing in life so that every human being has the right to get it. Education is a continuous learning process in all social activities so that humans continue to exist and develop. Higher Education is one of the providers of learning facilities and services, therefore, Higher Education must be able to provide the best service for students. In this research was conducted to analyze the effect of service quality on student satisfaction Pontianak Institute of Business and Economics partially. Based on the results of the Coefficient of Determination Test (R²) the magnitude of the coefficient of determination or R square is 0.760. This means that the effect of the independence variable (service quality) on the dependency variable (student satisfaction) is 0.760 or 76%. This indicates that 76% of the variable student satisfaction (Y) of the Indonesian Institute of Business and Economics is influenced by Tangible (X1), Reliability (X2), Responsiveness (X3), Assurance (X4), and Empathy (X5) variables. The remaining 24% is influenced by other variables. Based on the large proportion of respondents who are more dominant showing "satisfaction" with the services of the Indonesian Institute of Business.
Co-Authors ,, Idris ., Sudika A, Ahmadi Adinda, Chery Agata, Esa Ahmad Shalahuddin, Ahmad AHMADI Ai Chen, Stephani Priska Akbari, Rizki Zulfi Alessandro, Muhammad Jerry Alika, Florensia Ana Fitriana Andryan, Muhamad Farid Angelia, Lussy Annisa Fitri, Annisa Anwar Azazi Aprilliani, Shifa Augustine, Intanie Barkah Barkah Barkah Barkah, Barkah Benidikto, Markus Iman Burhan Cahyo Martanto, Robertos Calvin Calvin Calvin Chery Ramadani, Mawar Arum Cristianto, Dwi Adnes Julians Daud, Ilzar Deliana, Salwa Rana Dio, Louisio Dody Pratama Marumpe Dwiputra, Wahyu Endah Mayasari Fahruna, Yulyanti Fauzan, Ahmad Hilmi Fauzan, Rizky Firdaus, Angelika G, Giriati Giriati Goyovi, Julia Hafid, Khairunissa Harry Setiawan Hasanudin Hasanudin Hasanudin Helma Malini, Helma Hendri, Markus Heriyadi, Heriyadi Hermanto, Dicky Irdhayanti, Efa Irene, Novi Juniwati Juniwati Khadijah, Qanita Khu, Jisell Felicia Krisna, Krisna Kusuma, Cinta Dara Lay, Nico Yudhinata Lestari, Wiji Dinda M. Irfani Hendri Maharani, Tri Adinda Mediawati, Mega Putri Meydiawati, Meydiawati Milen, Milen Moh. Rasyid Ridho Muhaimenon Muhaimenon Muhammad Afif Muryati, Tri NINDYA, GHEA Nurrahim, Muhammad Fakhri Oprilyani, Adhinda Dwi Prasetyo, Puty Febriasari Purmono, Bintoro Bagus Rabbani, Ammar Rahmananda, Firhan Ramadania Ramadania Ramadania, Ramadania Rivelino, Nicholas Riyani, Indah Rozania, Via Satria, Dimas Shandy, Jose Haris Soe, Sinta Bella Sulastri, Ria Suwandi, Della Syahbandi Syahbandi Syahbandi Syahputri, Anggraini Tati Rajati Teguh Firmansyah Titik Rosnani Tiurma Sinaga Toni Yuliadi Waldi Wendy Wenny Pebrianti Yulianingsih, Tanti Yulyaningsih, Veronika Bella