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Journal : International Journal of Digital Marketing Science

The Influence of Organizational Culture and Organizational Communication on Internal Service Quality Mediated by Teamwork Desiani, Nindya; Nurhayati, Mafizatun
International Journal of Digital Marketing Science Vol. 1 No. 1 (2024)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijdms.v1i1.846

Abstract

This study aims to examine and analyze teamwork as a mediator of organizational culture and organizational communication on internal service quality at PT. Astra International Tbk – Daihatsu DKI2 region. Factors that influence organizational culture and organizational communication as independent variables. Teamwork as a mediating variable and internal service quality as a dependent variable. The population of this study is Daihatsu’s employees who are in the DKI2 region, with a total sample of 150 people who will be taken using a questionnaire instrument. The data analysis method uses Structural Equation Model-Partial Least Square (SEM-PLS) which is processed using Smart-PLS software. The result of the study show that there is a positive and significant influence between the independent variables namely organizational culture and organizational communication on the dependent variable internal service quality. Teamwork as an intervening variable is able to mediate the independent variable on the dependent variable.
Co-Authors Abdul Rahman Rahim Ahmad Badawi Saluy Ahmad H Sutawidjaya Ami Pujiwati Ananda, Muh Aril Surya Angkasa Maharani, Indah Asep Rokhyadi Permana Saputra Awaliyah, Syifa Awan Santosa Awan Santosa Ayep, Ayep Belyarosa, Belyarosa Budiarti, Ririn Cahyanto, Fernando Oktavian Ceacilia Sri Mindarti Dahlan Dahlan Daru Asih Desiani, Nindya Dewanti, Amalia Suci Dewi Purwanti Dewi Purwanti, Dewi Dinar Nur Affini Dudi Permana Dwi Ardian Eka Dela Oktiwiati Eka Lestari Elmi, Farida Endi Rekarti, Endi Eny Ariyanto Etty Puji Lestari Fitriana Fitriana Gregorius Setyadhi Budhi Dharmawan Gultom, Mikaria Gustiah , Indira puspa Hendri Satria WD Henry S, Jack Husein, Mohammad Adam Hutapea, Aturma Iing Hilman Iswari, Hapsari Pradana Jack H. Syauta Juniawan M Putra Kabul Wahyu Utomo Kasmo, Arief Katharina, Silvia Lisnatiawati Saragih Listyarini, Sri Lo, Singmin Johanes Lubis, Feri Luna Haningsih Luna Haningsih, Luna Lutfiana, Fifi M Noor Salim Madris Madris, Madris Manggala, Istiqlal Wiranata Manuel Horna Maristya, Yosuanela Putri Marlina, Asti Masydzulhak Djamil Maya Maria Meilando, Reksy Mohammad Hakim Mustaqim Muchtadin Muchtadin Muhammad Zulham Mutiara, Athiyyah Nadiya Rianti Nia Kusumawardani Novendi Simbolon Noveyla Hardhaning Tyas Nugroho, Rosalendro Edi Nugroho, Wahyu Dwi Nurafni, Sinta Prasetiawan, Tira Prasetyo, Aldryan Pniel Priyo Rahardjo, Arsa Purwanti, Heni Putra, Juniawan Mandala Rahmansyah, Mohammad Zaky Ria Widianingrum Riana, Kurnia Endah Rivai , VeithZainalzal RR. Ella Evrita Hestiandari Ryanto, Setyo Sahidin, Riki Hikman Salim, M Noor Setyo Riyanto Setyo Riyanto Setyo Riyanto, Setyo Setyowati, Ade Shinta Rahmani Sirajudin Sirajudin Sri Wahyuni Sulaiman, Mansur Sulistyanto, Tri Hadi SULTAN, ZULKIFLI Sunarya, Asri Ismayati Suprapto Suprapto Suroso Suroso Syafrizal Chan Syifa Awaliyah Taufani C. Kurniawan Tukhas Shilul Imaroh Veithzal Rivai Zainal Veitzhal Rivai Wahdi, Hilmy Widodo Widodo Wilestari, Median Wulandari, Andri Yenny Dwi Suharyani Yudi Wahyudi