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Teguh Santoso
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Journal : Japanology

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Politeness Strategies for Criticizing in the Japanese Workplace: A Pragmatic Study Santoso, Teguh; Slamet; Miftah Nugroho
Japanology: The Journal of Japanese Studies Vol. 11 No. 2 (2024): Japanese Culture in the Field of Working and Entertainment
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jjs.v11i2.64131

Abstract

Criticism plays a crucial role in improving individual and team performance and addressing shortcomings in workplace processes. However, the way criticism is delivered significantly impacts how it is received. This study examines politeness strategies in delivering criticism in Japanese workplaces, drawing on Nguyen's (2005) politeness theory. Using the Discourse Completion Test (DCT) method, the study involved 25 students from the Japanese Literature Program at Universitas Ngudi Waluyo who work in Japan. The findings reveal that direct criticism is rarely used in Japanese workplaces as it risks disrupting wa (harmony) and causing embarrassment, particularly in formal or peer relationships. Direct criticism is employed only in urgent situations or within hierarchical relationships, characterized by explicit, firm language aimed at immediate correction. Conversely, indirect criticism is more prevalent, utilizing linguistic strategies such as suggestions, invitations, or questions to maintain politeness and relational stability. From a sociopragmatic perspective, cultural norms, status hierarchies, and social contexts influence the choice of criticism strategies. From a pragmalinguistic perspective, subtle and implicit linguistic elements are effective in preserving harmony and avoiding confrontation. The study concludes that the success of delivering criticism relies on balancing communicative effectiveness with maintaining harmonious workplace relationships.
Co-Authors Abdulmuthalib Abdulmuthalib Achmad Zeyhudan Ade Firmansyah Adiaksa, Fikar Adrian, Rifki Agus Kosasih, Agus Agus Sutanto Agustiana Sari, Dwi Ahmad Guntur Alfianto Akmal Jaya Alvin Nursalim Amaral, Octavio Daniel Bria Amelia Rizky Alamanda Amirullah, Yuhan Anita Maulina Ardian Saputra, Ardian Arfita, Aurelia Puteri Arizona, Anisa Aru W Sudoyo Ary H Reksodiputro, Ary H Asri Kurniawati, Fajar Auda Aziz, Auda AULIAWAN, ALTHAF GAUHAR Bayu Kharisma Bayu Rizky Pratama, Bayu Rizky Cahyono, Rochim Bakti Cahyono, Rockim Bakti Chatarina Umbul Wahyuni Cosphiadi Irawan Dessy Riski Suryani Deta, Juventus Sandy D.U. Dian Novita Didik Nurhadi Djumhana Atmakusumah, Djumhana Dwi Agustiana Sari, Dwi Agustiana Dwi Irawan Dwiputra, Muhammad Faishal Akbar Dyana, Dyana Egi Arvian Firmansyah Endang Fatmawati Erika, Rokhmah Suci Falasifah Ani Yuniarti, Falasifah Ani Fauziah Afriyani Firmansyah, Renovan Zeta Galih Pratama, Galih Hakim, Difa Aufar Hamdi, Sohi Bhatul Haqi, Zahro Nadiatul Hasibuan, Safril Hendrawati, Novita Erni Hendrike Priventa Herry Goenawan Soedarsa Heru Suwardianto Idrus Alwi Isnaresyah, Widya Iswadi Iswadi Jennifa Junait Junait, Junait Kumar, Sesha Kurnia, Muhammad Ardis Kurniawan, Isnan Kurniawan, Mochammad Rizky Laely, Anna Jumatul Linda Lison, Linda Lukman Nulhakim Abdul Kader Lyana Lyana, Lyana M, Rizal Fazaul Mahyuvi, Tata Mamoto, Christine Jeanny Maria Fransina Veronica Ruslau Marsudi, Endra Merry Wintery, Merry miftah nugroho Milleano, Dani Mohammad Syaifuddin MUCHLIS Muhammad Sayuthi Muthoharoh, Layly Nahut, Natalia Nawangsih, Veronica Sri Astuti Nourma Ulva Kumala Devi Novalia Putri, Amanda Nurul Piyantari Nurwidiyanti, Erika Penta Putra, Mokhammad Dedi Perdana, Adhitia Putra Pinto, Joaquim Prafiad, Sigit Puguh Hiskiawan Puspita A Katili, Puspita A Putrina, Salsabila R. Anang Muftiadi Rahmantia, Desi Fitri Rahmanullah, Edwin Sholeh Rahmatia Rahmatia, Rahmatia Rahmawati, Aninda Rahmawati, Nur Fitri Riani, Rosalina Wahyu Ricky Darmawan Ricky Darmawan Riyan Febriansyah Rizal Fazaul Mafud Rossida Rossida, Rossida Saihul Anwar Salam, Munib Alaika Sandy, Gilang Ary Sapulette, Militcyano Samuel Sari, Nadhia Intana Sari, Rahmania Fitrah Setiawan, Maman Setiyawan Setiyawan Siti Naimah Slamet Sri Inggriani, Sri Sudarwanto, Sudarwanto Sulhiyah Sulhiyah Sulhiyah, Sulhiyah Sumarlam Sumarlam, Sumarlam SUPRIYONO Try Wulandari Umi Handayani Widuri Widuri, Widuri Yoto Yoto, Yoto Yudha Anggit Jiwantoro Yus Mochamad Cholily Zahtamal Zainal Fikri, Zainal Zulfikar, Akhmad Riza