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Pemetaan Topik dan Sentimen Pengguna Aplikasi JAKI untuk Mendukung Knowledge Discovery dalam Peningkatan Layanan Publik Mahmud Ali Asykar; Muhammad Saddam; Dana Indra Sensuse; Sofian Lusa; Nadya Safitri; Damayanti Elisabeth
Jurnal Nasional Teknologi dan Sistem Informasi Vol 12 No 1 (2026): April 2026
Publisher : Departemen Sistem Informasi, Fakultas Teknologi Informasi, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/TEKNOSI.v12i1.2026.18-25

Abstract

Dalam era tata kelola digital, aplikasi mobile seperti JAKI (Jakarta Kini) memainkan peran penting dalam menyediakan layanan publik terintegrasi bagi masyarakat. Di sisi lain, Google Playstore menyimpan banyak ulasan pengguna yang mencerminkan pengalaman, preferensi, dan keluhan pengguna. Oleh karena itu, penelitian ini bertujuan untuk menganalisis umpan balik dari Google Playstore yang bertujuan untuk mengungkap tren sentimen dan topik pembahasan utama yang berkaitan dengan aplikasi JAKI. Dataset yang digunakan terdiri dari 3.895 ulasan pengguna yang telah melalui proses pembersihan data, kemudian diolah menggunakan kombinasi analisis sentimen dengan InSet Lexicon dan pemodelan topik menggunakan Latent Dirichlet Allocation (LDA). Hasil klasifikasi sentimen selanjutnya dievaluasi menggunakan algoritma Naive Bayes, dengan tingkat akurasi keseluruhan sebesar 65%. Hasil survei validasi pengguna menunjukkan bahwa sebagian besar topik yang dihasilkan sesuai dengan pengalaman nyata pengguna. Selain itu, rekomendasi perbaikan dirumuskan berdasarkan topik dengan sentimen netral dan negatif. Temuan ini berkontribusi pada pemahaman yang lebih baik mengenai persepsi pengguna, serta memberikan wawasan yang dapat ditindaklanjuti untuk mendukung pengembangan berkelanjutan layanan publik digital yang berorientasi pada warga Jakarta.
Analysis of Factors Influencing Knowledge Sharing with the Moderating Effect of Perceived Organizational Support Among Civil Servants in Indonesia: Case Study of BPS-Statistics Indonesia Muhammad Rizki; Dana Indra Sensuse; Sofian Lusa; Nadya Safitri; Damayanti Elisabeth
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 4 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i4.2163

Abstract

As an essential component of knowledge management within organizations, knowledge sharing helps to improve teamwork, especially in government institutions that involve civil servants. This research aims to determine the factors that influence Knowledge Sharing Behavior (KSB), performing consideration of Knowledge Sharing Intention (KSI) as an endogenous driver, Perceived Organizational Support (POS) as a moderating variable, and self-efficacy, subjective norm, horizontal trust, vertical trust, IT adoption, and public service motivation as exogenous variables. Based on a survey of 327 respondents at the BPS-Statistics of Indonesia, the results reveal that Self-efficacy, Subjective Norms, and IT Adoption concurrently have a positive direct impact on both Knowledge Sharing Intention and Knowledge Sharing Behavior. Furthermore, Public Service Motivation and Knowledge Sharing Intention also exhibit a positive direct effect on the target variable. Nevertheless, neither horizontal nor vertical trust has an impact on the way people share knowledge. Meanwhile, regarding the moderating effects, perceived organizational support possesses the power to specifically strengthen the relationship between Self-efficacy and Knowledge Sharing Intention, whereas its interaction effects on other behavioral pathways are found to be non-significant.
Developing IT Strategic Plan for Mangrove Conservation Using TOGAF ADM: A Case Study of the M4CR Loan Project Putu Raditya Astika Putra; Dana Indra Sensuse; Raden Trimanadi
INSERT : Information System and Emerging Technology Journal Vol. 7 No. 1 (2026)
Publisher : Information System Study Program, Faculty of Engineering and Vocational, Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/insert.v7i1.115211

Abstract

The Mangrove for Coastal Resilience (M4CR) Loan Project is a national initiative supported by a USD 400 million World Bank loan targeting the rehabilitation of 600,000 hectares of degraded mangroves in Indonesia. Loan disbursement is governed by Performance-Based Conditions (PBC), demanding a reliable, integrated ICT system. However, the project suffers from fragmented ICT development, absence of a strategic plan, and post-institutional transition challenges following the dissolution of BRGM in 2024. This study aims to develop an ICT Master Plan (RITIK) for M4CR using the TOGAF Architecture Development Method (ADM). A qualitative interpretive approach combining case study and action research was employed. Data was collected through in-depth interviews with three key informants (PPK, IT Expert, IT Assistant), observation, and document review. TOGAF ADM was applied from the Preliminary Phase through Opportunities, Solutions, and Migration Planning (Phases E–F), with ArchiMate 3.2 as the modeling notation. Results include: (1) a five-module integrated IS architecture (SI_DMPM, SI_KONTRAK, SI_OPERASIONAL, SI_EKSEKUTIF, SI_PENGETAHUAN) built on an open-source infrastructure stack (PostgreSQL/PostGIS, GeoServer, containerization); (2) a technology architecture shifting from fragmented SaaS dependency to a centralized, organization-owned server; and (3) a four-phase technical implementation roadmap (2026–2027) within a broader 2026–2030 ICT strategic planning horizon designed to ensure post-project governance continuity validated through internal FGD. The RITIK provides strategic guidance for ICT governance continuity across institutional transitions and PBC target acceleration.
When the Coach Is a Screen: Tacit Knowledge Transformation in AI-Powered Marathon Coaching Dewi Mutiara Nurani; Dana Indra Sensuse; Sofian Lusa
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/sjw8e348

Abstract

The increasing use of AI-powered running coaching applications in marathon training has raised questions about whether AI can replace the tacit knowledge of human coaches. This study explores how tacit knowledge changes as coaching shifts from human coaches to AI-powered coaching systems. An exploratory qualitative approach was adopted through semi-structured interviews with eight marathon runners and two running coaches who had experience using AI-powered running coaching applications. The interview data were analyzed using Braun and Clarke's six-phase reflexive thematic analysis. The findings show that AI is effective in supporting data driven coaching tasks. However, AI still has limitations in understanding athletes' emotional conditions, personal circumstances, and contextual factors that influence coaching decisions that remain difficult for AI to replicate. These findings suggest that future AI-powered running coaching systems should be designed to support rather than replace human coaches by considering athletes' contextual and emotional conditions, providing features that assist coaches in decision-making, and encouraging collaboration between AI and human coaches to improve marathon training. 
Co-Authors Abdullah, Puja Putri ACHMAD FUAD Ade Fitria Lestari Adhitama, Raihansyah Yoga Adi Pratama, Yoga Adi Suryaputra Paramita Aditya, Silfa Kurnia Afifah Nefiratika Agnes Agnes Ahmad Jurnaidi Wahidin Aji Baskoro Ajie Tri Hutama Akbarsyah Anza, Fikri Alfiani, Husna Altino, Iqbal Caraka Alusi, Fahmi Amastini, Fitria Anditama, Muhammad Rizky Andriansyah, Chandra Ansis, Ronny Aprilia Pratiwi Aprilia, Relaci Apriyana, Yeni Apriyanti Sijabat Ariani, Septi Arief Ramadhan Arief Ramadhan Arif Wahyudi Ariq Naufal Satria Aryanto Aryanto Assaf Arief Assaf Arief Assaf Arief Assaf Arief, Assaf Astrianty, Rani Aprilia Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Aziz, Riva Abdillah Basnur, Prajna Wira Binsar Tampahan Binsar Tampahan Binsar Tampahan Brillianto, Bramanti Budi, Nur Fitriah Ayuning Cahyaningsih, Elin Cakra Wirabuana Cakra Wirabuana Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Damayanti Elisabeth Darmawan Baginda Napitupulu Darmawan Napitupulu Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat, Deden Sumirat Desiana Nurul Maftuhah Destriani, Rahma Dewi Mutiara Nurani Dewi Sartika Dewi, Yesi Puspita Diaz Saputra Dieny Sukmiati Dieny Sukmiati Dieny Sukmiati Dion Lamilga Sudiono Putra Dion Lamilga Sudiono Sudiono Putra Dwi Handoko Dwi Handoko Dwi Handoko Dwi Handoko Edi Abdurachman El Farisi, Salman Elin Cahyaningsih Elin Cahyaningsih Elisabeth, Damayanti Elkaf Fahrezi Soebianto Putra Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Erni Juraida EVI YULIANTI Fachri Munandar Fahmi Alusi Fahmi Alusi Fahmi Alusi Faiz Rizqullah Pratama Faradillah Faradillah Fathurahman Ma'ruf Hudoarma Fatoumatta Binta Jallow Fauzia Nur, Pita Larasati Ferdian Maulana Akbar Ferry Febrianto Fikri Akbarsyah Anza Firdaus, Aditya Reza Firmansyah Apryadhi Fithri Selva Jumeilah Fitria Amastini Fitria Rahma Sari Fitria Rahma Sari Fitria Rahma Sari Fitriya, Ghina Ford Lumban Gaol Franky Juhar Furqon, Moehammad Arief Galih Reksa Lingga Respati Gesi Deta Hendika Wardani Ghaisani, Amanda Ghina Fitriya Giffari, Rafi Goldie Gunadi Hakim, Mohammad Luqmanul Hamid, Ricky Bahari Hanif Sudira Harjanto Prabowo Harjanto Prabowo Hartanto, Adi Herlambang Permadi Hidayat Akbar Hidayat Akbar Hidayat, Ilatifah Nur Hudoarma, Fathurahman Ma'ruf Husain Husain Husna Alfiani I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Nyoman Adi Putra Ignatius Adrian Mastan Iindra Iriyanti Iklima Ermis Ismail Imairi Eitiveni Imairi Eitiveni Imanuddin, Kamila Alifia Inayah, Suci - Indra, Muhammad Nadhirsyah Indria, Sofi Indriasari , Sofiyanti Indriasari, Sofianti Irni Irmayani Isnina Eva Hidayati Iwan Juniar Simanjutak Jallow , Fatoumatta Binta Jani Richi R. Siregar Jeffry Adityapriatama Jonathan Sofian Lusa Jonathan Sofian Lusa Jonathan Sofian Lusa Kautsarina Kautsarina Kautsarina Kautsarina Kautsarina Khalid Jasir Krisanto Abilowo Kurniawan, Shabrina Salsabila Lathiful Alamsyah Lenggo Geni Lia Ellyanti Louis Dwysevrey Ompusunggu Lusa, Sofian Lusa, Sofian Lusi Fajarita M. Mushlih Ridho M. Mushlih Ridho Maharani, Nandhita Zefania Mahmud Ali Asykar Mahsa Elvina Rahmawyanet Marwan Wahyudin Masbudi, Handika Maulana, Miftahul Meilinda Puji Pamungkas Mia Agustina Miftahul Maulana Miftahul Maulana Miftahul Maulana Mirza Triyuna Putra Moehammad Arief Furqon Moehammad Arief Furqon Moh. Anshori Aris Widya Monica Ratna Andani Muhamad Adhytia Wana Putra Rahmadhan Muhammad Fadhiel Alie Muhammad Farid Fadhlan Muhammad Rizki Muhammad Rizki Muhammad Saddam Muhammad, Miftah Mutia Sayyidah Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri Nadya Safitri, Nadya Nandhita Zefania Maharani Napitupulu, Darmawan Nashrul Hakiem Nashrul Hakiem Nefiratika, Afifah Ni Wayan Trisnawaty Novia Agusvina Nur Chasanah Nur Chasanah Nur Chasanah Nur Chasanah Nur Fitriah Ayuning Budi Nur Indrawati Nur Indrawati, Nur Nurcholis Ramlan Nurcholis Ramlan Nurul Aulia Larasati Nurzaitun Purwasih Nurzaitun Purwasih Nurzaitun Purwasih Oki Priyadi Permadi, Herlambang Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pradipta, Dhea Junestya Prasetyo Adi Prasetyo Adi Prasetyo Adi Wibowo Putra Prasetyo Adi Wibowo Putro Prasetyo Adi Wibowo Putro Prasetyo Adi Wibowo, Prasetyo Adi Prastowo, Rahardito Dio Pratiwi, Aprilia Pratiwi, Maharani Eka Prayoga, Sigit Hadi Prihantara Arif Budi Santosa Prima, Pudy Puji Rahayu Puji Rahayu Purnomo, Dencaswo Purwaningsih, Erisva Hakiki Purwasih, Nurzaitun Putra Tresna Linge Putra, Risma Bayu Putro , Prasetyo Adi Wibowo Putro, Prasetyo Adi Wibowo Putu Raditya Astika Putra Qurrota Ayun Majid R. Sapto Hendri Boedi Soesatyo Rabiah Al Adawiyah Rachmawati, Ummi Azizah Raden Trimanadi Rafi Giffari Rahmat Nurcahyo Rahmat Nurcahyo Rahmawyanet, Mahsa Elvina Ramadhan, Yudistira Rani Aprilia Astrianty Rendra Gustriansyah Retisa Heryati Siwi Rian Rahmanda Putra Rias Kumalasari Devi Richi R. Siregar, Jani Ridwan Afandi Ridwan Marbanie Rina Rahmawati, Rina Ringgi Cahyo Dwiputra Rini Muliahati Risma Bayu Putra Risma Bayu Putra Risma Bayu Putra Rivaldi Rizalul Akhsan Rivaldi Rizalul Akhsan Rivaldi Rizalul Akhsan Rizaldy Septa Amanda Rizaldy Septa Amanda Rizki Kurniawan Rizky, Fajar Robby Hermansyah Romlah, Ummu Habibah Ronny Ansis Rudy Sugiharto Iskandar Ryan Randy Suryono S.Pd. M Kes I Ketut Sudiana . Sabrina Editha Putri Salman Alfarisi Salman El Farisi Salman El Farisi Saputro, Singgih Dwi Sari, Fitria Rahma Sarika Afrizal Sarika Afrizal Sarika Afrizal, Sarika Semlinda Juszandri Bulan Septian Bagus Wibisono Shabrina Salsabila Kurniawan Sigit Hadi Prayoga Sigit Hadi Prayoga Sigit Hadi Prayoga Sihombing , Boy Sandi Kritian Sihombing, Boy Sandi Kristian Silfa Kurnia Aditya Slamet Darmawan Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofianti Indriasari Sofiyanti Indriasari Sofiyanti Indriasari Sri Rosa Anjelia Sudarto, Reska Nugroho Suhaidir, Wiliam Sukmiati, Dieny Sutoyo, Mochammad Arief Hermawan Suwardiman, Suwardiman Suwiyanto, Viktor Syarifah Hanum Tambunan, Ester Marta Tampahan, Binsar Tanjung, Aldiyan Muhammad Tinny D Kaunang Tokuro Matsuo Tommy Putra Pratama Gunawan Trimanadi, Raden Triyono, Gandung Tsaqif Alfatan Nugraha Wahab, Iis Hamsir Ayub Wanda Kinasih Warkim Warkim Warkim Warkim, Warkim Wendy Nur Falaq Wendy Nur Falaq Wibowo Putra, Prasetyo Adi Wibowo, Wahyu Setyawan Widiatmika, I Made Agus Ana Wiliam Suhaidir Wiliam Suhaidir Wiliam Suhaidir Yaziji, Warda Yolanda Yosephine Zebua Yudho Giri Sucahyo Yudho Giri Sucahyo Yulia Kurniawati Yulianingsih Yulianingsih