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All Journal EkoBis ( Ekonomi & Bisnis ) Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Jurnal Manajemen Terapan dan Keuangan Jurnal Paradigma Ekonomika Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Manajemen Bisnis Widya Warta Journal of Business & Banking JBTI : Jurnal Bisnis : Teori dan Implementasi DERIVATIF Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Administrasi dan Manajemen Pendidikan J-MAS (Jurnal Manajemen dan Sains) JURNAL PENDIDIKAN TAMBUSAI Jurnal Pendidikan Ekonomi (JURKAMI) EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Almana : Jurnal Manajemen dan Bisnis Jambura Economic Education Journal Jurnal Ilmiah Administrasi Bisnis dan Inovasi MBIA Jurnal Manajerial JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi MANAJEMEN DEWANTARA JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Dinasti International Journal of Education Management and Social Science Business Management Journal Program Studi Manajemen Revitalisasi : Jurnal Ilmu Manajemen Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JAMP : Jurnal Administrasi dan Manajemen Pendidikan JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal EK dan BI RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Ilmu Manajemen Profitability Coopetition : Jurnal Ilmiah Manajemen Jurnal Fokus Manajemen Bisnis Jurnal Pengabdian kepada Masyarakat Nusantara AKMENIKA Jurnal Ekuilnomi Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Orientasi Bisnis dan Entrepreneurship Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) International Journal of Research in Community Services JURNAL KOMUNIKASI DAN BISNIS International Journal of Engagement and Empowerment (IJE2) International Journal of Community Service Akuntansi Bisnis & Manajemen (ABM) Bima Journal : Business, Management and Accounting Journal Global Abdimas: Jurnal Pengabdian Masyarakat Jurnal Manajemen DIVERSIFIKASI Golden Ratio of Human Resource Management Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Management Studies and Development Jurnal Ekonomi dan Bisnis Digital International Journal of Science and Environment Jurnal Sosial dan Sains PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Research Horizon Journal of Management, Economic, and Accounting Ekuitas Jurnal Pnedidikan Ekonomi Proceeding of International Conference on Humanity Education and Society Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS) Balance: Jurnal Ekonomi
Ignatius Soni Kurniawan
Universitas Sarjanawiyata Tamansiswa
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Transportation Other

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Journal : Jurnal Manajerial

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Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman Sari, Susi Dian Martha; Kurniawan, Ignatius Soni; Kusuma, Nala Tri
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6489

Abstract

Background – Quality public services are demands that must be met by organizations for the community. The perceived demand triggers the organization to provide excellent service in order to build an organization's image, especially in the public service process, which always gets the spotlight from the community. Public services are closely related to the role of human resources in an organization. Human resources that have good quality and support the success of the organization can be identified in employees with organizational citizenship behavior (OCB). The phenomenon that occurs at PDAM Sleman, namely poor customer service, is expected to be improved by increasing OCB. Aim – The research conducted aims to examine the effect of LMX and POS on OCB, with job satisfaction as a mediating variable. Design / methodology / approach – This study uses a quantitative approach and data collection in the form of filling out a questionnaire conducted to all employees of PDAM Tirta Sembada Sleman, as many as 65 employees by census. Findings – LMX, job satisfaction, and POS partially have a significant positive effect on organizational citizenship behavior. Leader-member exchange and perceived organizational support partially have a positive effect on OCB Perceived organizational support increases job satisfaction. Leader-member exchange has no significant effect on job satisfaction. The influence of leader-member exchange on OCB is mediated by job satisfaction. Conclusion – POS support plays a role in increasing job satisfaction and then has an impact on strengthening OCB. Research implication – Organizational leaders can improve the implementation of LMX, job satisfaction, and POS variables to increase employee OCB. Improvements made can support the organization's ability to provide good service as one of the public agencies in the region. Limitations – The research object only covers one branch of PDAM Sleman.
Co-Authors Adji Sadewo, Setyo Ahmad Jamil Hidayatullah Akrom, Akrom Ali Mustofa, Muhammad Alifian Dandy Aswara Ana Fitrotun Nisa Andi Andi Andira Ramadha Arundita Anggun Ramadhanty Antonius Edmundus Sembeng Aprilia, Bella Aska Khuluki Astri Dwi Aryani Astuti, Reni Puji Azhari, Linda Betris Juliana Situmorang Bin Lada, Suddin Buchory, Hasan Cahyani, Eni Choirunnisak, Choirunnisak Deviasari, Cindy Dewantoro, Rista Fauzi Dewi, Sekar Sandika Didik Subiyanto Dodok, Kasilda Dwiyanti, Clarita Eko Yulianto Fahmi Al Rizki Fatra, Nargadias Febriyanti, Carlintyas Fitriana, Anita Wahyu Franselina, Clarisa Nindya Gunawan, Hikmad Tyar Hady, Syamsul Hartatok, Dedi Hartono, M Edhie Henny Welsa Herliyanti, Rika Putri Hidayanti, Faitul Isyander, Mohammad Ahyar Syafwan Jajuk Herawati Khoirunnisa, Rofifah Kirana, Kusuma Candra Koni Awes Nurlita Ksatria Tahta Pramudya Kurniati, Kornelia Cecika Kurniawati, Maria Jeanice Kusuma Candra Kirana Kusuma Chandra Kirana kusuma, nala tri Lada, Suddin Bin Lysander, Muhammad Ahyar Syafwan Mangara, M Jefri Megarani, Shifa Mubarkah, Ahmad Hanif Muhammad Kafal Faa'id Muhammad Ulil Albab Murtadha, Alfirda Lutfi Muskamal, Muskamal Nala Tri Kusuma Nala Tri Kusuma Ndau, Arwantinus Nur Jannah, Dewi Karomatun Nur Rahmawati Nur Tifa Rachmawati Nurhidayat, Ahmad Wahyu Nurlita, Koni Awes Pamungkas, Purnomo Aji Pradana, Hanung Wahyu Pramesty, Nadia Iga Pratama, Dhiyan Nanda Pratama, Rohmawan Adi Pratiwi, Yuliana Intan Priyatmika, Risma Ayu Purnamarini, Tri Ratna Purnamarini, Tri Ratna Purnomo, Hadi - Putra, Fikri Cahyana Putri, Sesilia Argiana Rahma Putri, Astrid Ayu Rahmawati, Christina Heti Tri Ramadhanti, Ardita Puri Ramadhanty, Anggun Ramadhon, Syahrul Adji Ratna Andriya Ulfah Ratna Purnamarini, Tri Restanti, Yusni Reza Setiawan Rikmaratri, Kintan Yuliyan Rimas, Maria Elviana Risang Bagus Hastungkara Aji Roji, Fahrul Rositasari, Intan Rosyidah Nurhidayati Sanjaya, Machmud Zain Alwi Saputra, Ardi Saputra, Bintang Adi Saputra, Dymas Warih Nugraha Saputro, Luthfi Nugroho Sari, Sekar Sari, Susi Dian Martha Septyarini, Epsilandri Sesi Pratiwi Setyaningsih, Ika Shalistasani, Arimbi Intan Shiddiq, Nur Saifullah Siti Romdonah Subiyanto, Didik Sukoco, Yacinta Nararia Susanti Susanti Syahril, Imran Syamsul Hadi Syawfan Lysander, Mohammad Ahyar Tri Isnawati Tri Kusuma, Nala Tri Ratna Purnamarini Ulfah, Ratna Andriya ULFATUN NIKMAH Umi Wahidah Usada, Dinda Theresia Weny Farisca Wijayanti, Meliana Wiliam Kerby Pratama Bata Wahat Yani, Linda Yolanda, Novia Yuliana, Ika Yuliantina, Annaya