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Retno Susanti
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Development of webtoon-based electronic comics in history subjects in senior high school Ardandi, Jefri; Susanti, Retno
Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Vol 12, No 1 (2024): June
Publisher : Graduate School, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jppfa.v12i1.66949

Abstract

This research aims to produce valid and effective webtoon-based electronic comic learning media for high school students. This research is a type of development research that uses the ADDIE development model (analysis, design, development, implementation, and evaluation). The data collection techniques used consist of expert validation tests. this validation process assesses aspects such as material, media, and learning design. in addition, individual trials were conducted involving three students and small group trials involving eight students. the last was a field trial involving all students in the class. the data analysis used in this study consisted of expert validation data analysis using validity level categories based on Sugiyono's theory and analysis of student learning outcomes tests obtained from pretest and posttest results and then calculating the analysis of test data using the N-gain criteria.The results of this study indicate that this learning media was assessed by three expert validations consisting of material experts, media experts, and learning design experts. The results of material validation amounted to 4.26 very valid categories, the results of media validation amounted to 4.73 very valid categories, and the results of learning design expert validation amounted to 3.84 valid categories. The effectiveness of using webtoon-based electronic comic learning media can be seen in learning outcomes that have increased by 45% with an N-gain of 0.79 in the high category. Based on the results of the study, it can be seen that this webtoon-based electronic comic learning media is valid and effective and feasible to use. Based on the results of this study, the researchers concluded that the webtoon-based electronic comic learning media developed by researchers is valid and has an effective impact on student learning outcomes. in addition, this webtoon-based electronic comic learning media is suitable for use in classroom learning and also this media is very practical to use both in the classroom and outside the classroom.
Pengaruh Kualitas Pelayanan, Harga dan Suasana Cafe Terhadap Kepuasan Konsumen (Survei Pada Konsumen Cafe J’kopi di Pati) Anita, Anita; Susanti, Retno
PENG: Jurnal Ekonomi dan Manajemen Vol. 2 No. 1 (2024): AGUSTUS 2024 -JANUARI 2025
Publisher : Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/gs0nxq85

Abstract

Melalui pendekatan kuantitatif, penelitian ini mengevaluasi pengaruh signifikansi kualitas pelayanan, harga, dan atmosfer kafe terhadap tingkat kepuasan konsumen yang berkunjung ke Cafe J’Kopi, Pati. Data primer dikumpulkan dari 100 responden terpilih menggunakan kuesioner terstruktur. Analisis regresi linear berganda diterapkan untuk menguji hipotesis penelitian, didukung oleh uji-uji statistik seperti uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, uji t, uji F, dan koefisien determinasi (R²). Analisis statistik menunjukkan adanya pengaruh signifikan dari kualitas pelayanan (p = 0,010), harga (p < 0,001), dan suasana kafe (p = 0,002) terhadap tingkat kepuasan konsumen. Hasil ini mengindikasikan bahwa ketiga variabel tersebut secara mandiri berkontribusi pada persepsi positif dan signifikan konsumen terhadap layanan yang diberikan.
Pengaruh Citra Merek, Kualitas Produk dan Harga Terhadap Keputusan Pembelian Produk UMKM Jenang Krasikan Bunga Kamboja Sukoharjo Nur Affandi, Muhammad; Susanti, Retno
PENG: Jurnal Ekonomi dan Manajemen Vol. 2 No. 1 (2024): AGUSTUS 2024 -JANUARI 2025
Publisher : Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/8t1zha32

Abstract

This study aims to identify and evaluate the effect of brand image, product quality, and price perception on consumer purchasing decisions at Jenang Krasikan Bunga Kamboja Micro, Small and Medium Enterprises (MSMEs) in Sukoharjo. The research method used is a survey with a quantitative approach, relying on primary data obtained from 100 respondents of these MSME customers. The sampling technique applied was accidental sampling. Data collection was carried out through distributing questionnaires, in-depth interviews, and documentation. The questionnaire instrument has been tested for validity and reliability. Data analysis includes classical assumption tests (multicollinearity, autocorrelation, heteroscedasticity, and normality) and multiple linear regression analysis to test the effect of independent variables on the dependent variable. In addition, the t-test, F-test, and coefficient of determination test were also conducted to measure the significance of the model and its predictive power. The t-test analysis indicates that brand image does not have a significant influence on consumer purchasing decisions. In contrast, product quality was identified as a factor that significantly influenced purchasing decisions. Meanwhile, the price variable did not show a significant influence on purchasing decisions
Pengaruh Social Media Marketing, Brand Ambassador Jkt48 Dan Kualitas Produk Terhadap Keputusan Pembelian Produk Fashion Erigo Di Surakarta (Survei Pada Fanbase Jkt48 Di Surakarta) Novita Mahastri , Amadea; Susanti, Retno
PENG: Jurnal Ekonomi dan Manajemen Vol. 2 No. 1 (2024): AGUSTUS 2024 -JANUARI 2025
Publisher : Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/zzr9nj16

Abstract

This research aims to analyze the significance of the influence of social media marketing, brand ambassadors and product quality on purchasing decisions for Erigo fashion products in Surakarta. The type of data used is quantitative data. The data source used is primary data. The sampling technique used was non- probability sampling and purposive sampling with a total of 100. The data collection technique in this research used a questionnaire. Test the instrument using validity tests and reliability tests. The classical assumption test uses tests: multicollinearity, heteroscedasticity, autocorrelation and normality. Data analysis techniques use multiple linear regression tests, t tests, F tests and R².The results of the validity and reliability tests show that all statements regarding social media marketing, brand ambassadors and product quality are declared valid because the p value < 0.05 and reliable because Cronbach's alpha> 60. The results of the classical assumption test show that all variables have passed the multicollinearity and heteroscedasticity tests. , autocorrelation and normal distribution. The results of the regression analysis obtained the equation Y= 1.328 + 0.430 X1 + 0.112 X2 + 446 X3. The results of the t test showed that there was a significant influence of social media marketing (X₁), brand ambassador (X₂) and product quality (X₃) on purchasing decisions for Erigo fashion products in Surakarta. The results of the F test showed that the regression model used in this research was correct. The R² test results show that the contribution of the independent variable to the dependent variable is 76%, the remaining 23.5%.
PENGARUH BRAND IMAGE, INFLUENCER MARKETING DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN (SURVEI PADA PENGGUNA SKINCARE SOMETHINC DI SURAKARTA) Nuraini Handayani; Retno Susanti
Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Vol. 2 No. 1 (2024): September
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jemb.v2i1.2128

Abstract

Penelitian ini bertujuan untuk menganalisis signifikasi pengaruh brand image, influencer marketing dan kualitas produk terhadap keputusan pembelian pada pengguna skincare Somethinc di Surakarta. Jenis data yang digunakan dalam penelitian ini yaitu data kuantitatif. Sumber data yang digunakan yaitu data primer. Teknik pengambilan sampel yang digunakan yaitu purposive sampling dengan jumlah 100 sampel yang menggunakan skincare Somethinc. Teknik pengumpulan data pada penelitian ini menggunakan kuesioner dan studi pustaka, terhadap uji instrumen penelitian dilakukan uji validitas dan uji reliabilitas. Uji asumsi klasik menggunakan uji: multikolinearitas, heterokedastisitas, autokorelasi dan normalitas. Teknik analisis data menggunakan analisis deskriptif, analisis regresi linier berganda, uji t, uji F, dan uji R2. Hasil menunjukkan bahwa brand image, influencer marketing dan kualitas produk berpengaruh signifikan terhadap keputusan pembelian skincare Somethinc di Surakarta.
PENGARUH HARGA, LOKASI DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI PASAR KLITHIKAN NOTOHARJO KOTA SURAKARTA Nurcahyo, Setyo Pradita; Susanti, Retno
Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Vol. 2 No. 1 (2024): September
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jemb.v2i1.2266

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh harga, lokasi dan kualitas pelayanan terhadap keputusan pembelian di Pasar Klithikan Notoharjo di Surakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei yang melibatkan mahasiswa Fakultas Ekonomi Universitas Slamet Riyadi Surakarta sebagai responden Penelitian ini menggunakan jenis data kuantitatif. Sumber data menggunakan data primer. Populasi dalam penelitian ini adalah konsumen yang membeli barang di pasar Klithikan Notoharjo yang tidak diketahui jumlahnya dengan pasti. Jumlah sampel yang digunakan dalam penelitian ini sebanyak 120 orang. Teknik pengambilan sempel menggunakan teknik purposive sampling. Teknik pengumpulan data menggunakan kuesioner, studi pustaka dan observasi. Analisis data menggunakan uji instrument, uji asumsi klasik, analisis deskriptif, uji instrumen, uji regresi linier berganda, uji t, uji F dan uji koefisien determinasi.Hasil penelitian menunjukkan harga berpengaruh signifikan terhadap keputusan pembelian di pasar Klithikan Notoharjo Kota Surakarta, lokasi berpengaruh tidak signifikan terhadap keputusan pembelian di Pasar Klithikan Notoharjo Kota Surakarta, kualitas pelayanan berpengaruh tidak signifikan terhadap keputusan pembelian di Pasar Klithikan Notoharjo Kota Surakarta.  
PENGARUH KUALITAS PELAYANAN, CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN BRAND IMAGE TERHADAP KEPUTUSAN KONSUMEN MENGGUNAKAN JASA EKSPEDISI JNE EXPRESS DI KOTA SOLO Devi Oktavia; Retno Susanti
Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Vol. 2 No. 1 (2024): September
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jemb.v2i1.2279

Abstract

Penelitian ini bertujuan untuk menganalisis signifikan pengaruh kualitas pelayanan, costumer relationship management  dan brand image sebagai faktor yang digunakan untuk mengukur keputusan penggunaan jasa oleh konsumen terhadap perusahaan JNE Express, Penelitian ini menggunakan jenis data kuantitatif. Sumber data menggunakan data primer. Populasi dalam penelitian ini adalah konsumen yang menggunakan jasa ekspedisi JNE express yang tidak diketahui jumlahnya dengan pasti. Jumlah sampel yang digunakan dalam penelitian ini sebanyak 100 orang. Teknik pengambilan sempel menggunakan teknik purposive sampling. Teknik pengumpulan data menggunakan kuesioner,studi pustaka dan observasi. Analisis data menggunakan analisis deskriptif, uji instrumen, uji asumsi klasik, uji regresi linier berganda, uji t, uji F dan uji koefisien determinasi. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh signifikan terhadap keputusan penggunaan jasa berbelanja di Jasa Ekspedisi JNE Express di Kota Solo. Customer relations management berpengaruh tidak signifikan terhadap keputusan penggunaan jasa berbelanja di Jasa Ekspedisi JNE Express di Kota Solo. Brand image berpengaruh tidak signifikan terhadap keputusan penggunaan jasa berbelanja di Jasa Ekspedisi JNE Express di Kota Solo.
PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN KONSUMEN DI KEDAIOEMAH TENTREM KARANGANYAR Ryian Dwi Pradana; Retno Susanti
Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Vol. 2 No. 2 (2024): November
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jemb.v2i2.2309

Abstract

Kedai Oemah Tentrem Karanganyar menjadi salah satu tempat makan yang memiliki permasalahan mengenai kepuasan konsumen. Penelitian ini dilakukan untuk menganalisis pengaruh signifikan kualitas produk, kualitas pelayanan dan harga terhadap kepuasan konsumen. Populasi pada penelitian ini adalah konsumen  Kedai Oemah Tentrem Karanganyar dengan jumlah sampel 100 sampel menggunakan perhitungan rumus Leedy.  Teknik pengambilan sampel menggunakan purposive sampling dengan metode pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, uji t, uji F, uji koefisien determinasi dan analisis deskriptif. Uji validitas menunjukkan bahwa semua item pertanyaan setiap variabel dinyatakan valid, sedangkan uji reliabilitas menunjukkan keseluruhan kuesioner adalah reliabel. Uji asumsi klasik menunjukkan semua variabel lolos uji. Analisis regresi menunjukkan bahwa variabel kualitas produk, kualitas pelayanan dan harga berpengaruh positif dengan persamaan Y= 1,304 + 0,200X1 + 0,390X2 + 0,397X3 + e. Uji hipotesis menunjukkan bahwa kualitas produk, kualitas pelayanan dan harga secara parsial berpengaruh signifikan terhadap kepuasan konsumen Kedai Oemah Tentrem Karanganyar. Uji F menunjukkan model penelitian yang digunakan sudah tepat dengan uji koefisien determinasi menunjukkan variabel kualitas produk, kualitas pelayanan dan harga mampu menjelaskan pengaruh terhadap kepuasan konsumen sebesar 75,3%.
Pengaruh Harga, Promosi dan Kualitas Pelayanan terhadap Keputusan Pembelian pada Mixue Ice Cream dan Tea Nusukan Surakarta Irfan Rizqi Pangestu; Retno Susanti
Jurnal Manajemen Riset Inovasi Vol. 2 No. 4 (2024): Oktober : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v2i4.3188

Abstract

Consumer purchasing decisions are a process in consumer behavior where consumers have taken action to make a purchase after searching and understanding information. The increase in sales occurred at Mixue Ice Cream & Tea Nusukan, where this increase was one of the impacts of consumer decisions. This research purpose to analyze factors that influence purchasing decisions, including price, promotion and service quality at Mixue Ice Cream & Tea Nusukan. The population in this research are consumers who make purchases at Ice Cream & Tea Nusukan. The samples obtained were 100 people using Leedy technique calculations. The sampling technique used was accidental sampling with data collection techniques using questionnaires. Data analysis techniques in this research use validity tests, reliability tests, classical assumption tests, descriptive analysis, multiple linear regression analysis, t test, F test and coefficient of determination test. The results of the analysis stated that all questionnaire items as research instruments were valid and reliabel, as well as the classical assumption tests, including the multicollinearity test, autocorrelation test, heteroscedasticity test and normality test, all variabels were declared to have passed the classical assumption test. Multiple linear regression analysis obtained that all regression coefficients were positive with the equation Y= 3.809 + 0.134X1 + 0.365X2 + 0.230X3 + e which means that variabels X1 (price), X2 (promotion) and X3 (service quality) on Mixue Ice Cream & Tea Nusukan. Hypothesis testing shows that price has a significant effect on purchasing decisions at Mixue Ice Cream & Tea Nusukan. Promotions have a significant influence on purchasing decisions for Mixue Ice Cream & Tea Nusukan. Service quality has a significant influence on purchasing decisions at Mixue Ice Cream & Tea Nusukan. The F test states that the research model for the influence of the independent variabel on the dependent variabel is correct. The coefficient of determination test shows that price, promotion and service quality are able to explain purchasing decisions by 42.6%.
Pengaruh Word Of Mouth dan Product Quality terhadap Kepuasan Pelanggan dengan Harga sebagai Variabel Moderasi : (Survei pada Pelanggan Omah Wedangan di Mojosongo Surakarta) Khollilu Rohman; Sumaryanto Sumaryanto; Retno Susanti
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 2 No. 4 (2024): OKTOBER : Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v2i4.1242

Abstract

The purpose of this study was to determine the effect of the significance of word of mouth and product quality on customer satisfaction with price as a moderating variable on Omah Wedangan customers in Mojosongo Surakarta. Quantitative research type. The data sources used are primary data and secondary data. The sampling technique in this study used purposive sampling technique, which is a sampling determination technique with certain considerations. The number of samples used in this study was 100 respondents. The instrument testing technique used validity and reliability tests, classical assumption tests consisting of multicollinearity tests, autocorrelation tests, heteroscedasticity tests and normality tests. The data analysis technique used in this study was descriptive analysis, multiple linear regression analysis with moderating variables, t-test, F-test, and R2 test and moderation test. The results of this study indicate that the t-test obtained a ρ-value (significance) = 0.003 <0.05, meaning that word of mouth has a significant effect on Y (customer satisfaction). The ρ-value (significance) = 0.000 <0.05 means that product quality has a significant effect on Y (customer satisfaction. The ρ-value (significance) = 0.000 <0.05 means that price has a significant effect on Y (customer satisfaction). The F test shows an F count value of 207.158 with a significance value (p.value) of 0.000 <0.05, meaning that the model is right in predicting the effect of X1 (word of mouth), X2 (product quality) and Z (price) on Y (customer satisfaction). The results of the determination coefficient test (adjusted R Square) are 0.862, meaning that the amount of contribution of the influence of the independent variables X1 (word of mouth), X2 (product quality) and Z (price) is 86.2%. The rest (100% - 86.2%) = 13.8% is explained by other variables outside the model, such as location, service, comfort and cleanliness. Test results moderation 1 (b) is negative, meaning that price weakens the influence of word of mouth on customer satisfaction. The significance value (p-value) of the interaction X1Z (moderation 1) = 0.071 > 0.05 is obtained, meaning that price does not moderate the influence of word of mouth on customer satisfaction. Moderation 2 (b) is negative, meaning that price weakens the influence of product quality on customer satisfaction. The significance value (p-value) of the interaction X2Z (moderation 2) = 0.003 < 0.05 is obtained, accepted, meaning that price moderates the influence of product quality on customer satisfaction at Omah Wedangan in Mojosong Surakarta.
Co-Authors Abdul Aziz Sholeh Ahmad Daengs GS Alauwiyah, Fatimah Aminuyati Ananda Sukarno, Videllia Chitra Andriani Andriani Anistasya Anita Anita Aprilia Ariyanto Apriliyani, Ria Ardandi, Jefri Ariyanto, Aprilia Asmi, Adhitya Rol Asromi, Asromi Azizah, Sarmeylia Azwardi Azwardi Baktiar Suta Paradigma Baskoro Adi Prayitno Bayu Hendro Wicaksono Bowo Sugiharto Bulan Setyaning Nugraheni Cholilla, Nur Daniati Daniati Deny Aditya Puspasari, Deny Aditya Devi Oktavia Devin Yanuar Hardiyanto Dewi Suyani, Septi Arvika Diana Zuhro Didi Suhendi, Didi Dina Putri Rahayu Dwi Nisa Edwin Pramana Elvira Rosa, Elvira Enny Susanti Erna Retna Safitri Erni Hariyanie Fakhili Gulo Farhan Fariz, Exzan Abdi Felix Rajendra Adiyatma Galih Sartono GS , Achmad Daengs Hana Selfiana Handayani, Nevi Harsono Teguh Santoso Hartarto Junaedi Hidayat, Muhammad Taufiq Hudaidah Hudaidah HUDIN, MUKHLISIN NATA Hutauruk, Yosephine Tania Ichsanudin, Habib Irfan Rizqi Pangestu Irine Mawar Rima Anggraeni Khatijah, Nyayu Khollilu Rohman Kiki Restu Handayani Kristiawati, Indriana Kun Setiono kurniaty, betty Lamidi, Lamidi M. Rizki Islami Marjam Desma Rahadhini Melinda, Anastasia Mutiara Mian Anita Mudinillah, Adam Muhammad Rivai Munntari, Diah Ayu Nanik Nuraini Nata Hudin, Mukhlisin Natasia Tirsa Amanda Nofa Martina Ariani, Nofa Martina Novadilla, Elsa Firanty Novi Safitri Novita Mahastri , Amadea Nur Affandi, Muhammad Nur Fajar Arief Nuraini Handayani Nurcahyo, Setyo Pradita Nurcholis, Rochman Nurini . Nyoman Sumitra Ovitalia Afanda Riani Panji -, Panji Prima, Felix Jonartama Rachman, Fuad Abdur Rahayu Triastity Rahma Indah Yunita Rahmawati, Eva Silviana Ramansyah Hidayat Resa Agustina Perdana Ria Amalia Ria Apriliyani Rina Dewi Rina Kurniati Risa Marta Yati Ryian Dwi Pradana Safitri, Erna Retna Salva Chelsia Putri Frisnanda Sandy, Adie Citra Saputra, Baharudin Andi Sariffuddin Sariffuddin Sartono, Galih Setyaningsih Setyaningsih Soekarno, Roy Adam Sri Wahyuni Sugiono Sutomo Sumarno Sumarno Sumaryanto Sumaryanto Sumaryanto, Sumaryanto Sumiyati Sunarso Sunarso Suprihatmi SW Surya Wahyu Prasetya Tuti Widianti wahyuni, fadela septi Waicang, Yonece Wakhidah Kurniawati Wicaksono, Galih Sakti Widodo Widodo Wijaya, Muhammad Indra Hadi William Gusti Nova Yofi Yanti Zarkasih, muhammad Restu Zulkardi Zulkardi