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Journal : Eklektika

PERAN KEHUMASAN DALAM MENINGKATKAN PELAYANAN PUBLIK BERBASIS CETAK BIRU DI UNIVERSITAS NEGERI MAKASSAR Basri, Syamsurijal
Eklektika: Jurnal Pemikiran dan Penelitian Administrasi Pendidikan Volume 6 Nomor 1 Tahun 2018
Publisher : Pascasarjana Universitas Negeri Makassar

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Abstract

This study examines the role of public relation  in improving Public Services-based blueprint in Makassar State University. This study aims to investigate the role of public relations in improving public services based on the blueprint of the State University of Makassar. This study employed a descriptive quantitative research method. The data were collected from civil servants, journalists and students. In this study, the author utilized a purposive sampling technique with 60 respondents involved in the survey. The participants consisted of 20 civil servants, 20 journalists, and 20 students. The data analysis technique employed descriptive statistic al analysis using presentations. The results showed the role of public relations in improving public services based on blueprints. The indicators of the capacity of public relations were rated B (Good) with a percentage of 56%. This shows that the public relations were able to manage information, data, documentation and publications. However, it still needs to improve the public relation personnel in accordance with the background of public relations and resource development in order to manage public relations. The indicators of mainstream of public information rated B (good) with a percentage of 72%. This suggests that the availability of access to information on public relations is good and the public can access information according to their needs, indicators for reinforcing institutional public relations, its role assessed as fair with a percentage of 48%. The results showed that the importance of managing public relations in order to create better public services.
Co-Authors A Nurhikmatul Jannah A. Mappincara Abdul Kasim Achmad Abu Muna Almaududi Ausat ADE RISNA SARI Adrianingsih, Adrianingsih Agung Zulfikri Amalia, Andi Amaliya, Ayu Andi Mappincara Andi Nur Sailal Armi Andi Nurochmah Andi Sari Sartika Fitri Andiena Nindya Putri Ansar Ansar Ansar Arismunandar Arismunandar Ashwani Kumar Aggarwal Burhanuddin Burhanuddin Darmawati Manda Dedy Suryadi Dian Meliantari Dzakiyyah, Shofiah Mahdiyyatu Ela Purwati Elma Wanda Septari Ervan Susilowati fadillah, raihan Faizah, Fathiyyatil Faridah Faridah Faridah Faridah Faridah Faridah Fatmawati Hasan Fera, Fera Genoveva V Nena Gracela Pinkan Antou Hasan Hasan Hasan Hasmawati Hasmawati Hasmawati Helmi Nurrahmah Hermawan, Nanang Hilda Purnama Januarti Hizbul Khootimah Azzaakiyyah Ida Ayu Putu Sri Widnyani Ilham Akbar Irmawati Irmawati Irmawati Irmawati K, Syamsu Kamaruddin, Syamsu Kamaruddin, Syamsu A Karsim Karsim Karyono Karyono Kisa Ramayana Langi', Damaris Laen M, Nurinsania. M Mannahali, Misnah Maria Lusiana Yulianti Maskur Maskur Misnawaty Usman Misrofingah Misrofingah Muddin Muddin Muh. Anwar Muh. Aslan Pratama Putra Muhammad Ardiansyah Muhammad Ihsan Said Ahmad Muhammad Reza Aulia Nabila Inas Suhailah Ninda Ninda Nisrinah Nisrinah Nur Ainun Nur Indah Sari Nur Latifa Nurming Saleh Nursida Nursida Nurul Arini Julyarti Nurul Magfirah R., Mantasiah Rati, Marliani Dwi Rusmayadi Sasriani, Sasriani Sirajuddin Saleh Siska, Fira Ilfia Siti Habibah Sitti Habibah Sitti Nur Halizah Soegeng Wahyoedi Suci Cahyani Suci, Suci Ramadhani Suherlan Suherlan Suherlan, Suherlan Sumarlin Mus Sunarti Sunarti Supriandi Supriandi syafii, mochamad - Syam, Dewi Lestari Syamsu K Syarifah Fatimah Al Ilmullah Syawaluddin, Ahmad Syukron Thayyib, Ahmad Restani Telly Trie Utami Thayyib, Ahmad Restani Syukron Tompong, By Tri Agung Nusantara Kr. J. Wahdan Budi Setiawan Wahyu Kurniati Asri Wulandari Bintoen Yenik Pujowati Yoesoep Edhie Rachmad Yuliana Yuliana Zamsinar Zamsinar