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All Journal Primary: Jurnal Pendidikan Guru Sekolah Dasar EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial JURNAL KOLABORASI COMPETITIVENESS JOURNAL Equilibrium: Jurnal Pendidikan Jurnal Manajemen Pelayanan Publik Jurnal Mirai Management Journal of Governance Otoritas : Jurnal Ilmu Pemerintahan Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Basicedu Jurnal Pendidikan dan Pengajaran Guru Sekolah Dasar (JPPGuseda) Gema Wiralodra PERSPEKTIF Ilomata International Journal of Management SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL JPPM: Journal of Public Policy and Management Journal of Contemporary Governance and Public Policy Ilomata International Journal of Management Jurnal Basicedu Jurnal Pendidikan Dasar Golden Ratio of Data in Summary Journal of Public Representative and Society Provision Journal of Contemporary Local Politics Ulil Albab Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Edumaspul: Jurnal Pendidikan
Muhlis Madani, Muhlis
Universitas Muhammadiyah Makassar
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Transportation Other

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Journal : Journal of Public Representative and Society Provision

 1 
Online-Based Public Service Innovation at the Makassar City Civil Registry Office Devi, Sri devi; Madani, Muhlis; Mustari, Nuryanti; Fatmawati, Fatmawati
Journal of Public Representative and Society Provision Vol. 4 No. 2 (2024): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v4i2.504

Abstract

The goal of this study is to describe and evaluate how the Makassar City Civil Registry Office has improved public service. Data was gathered through observation, interviews, and documentation approaches as part of a descriptive qualitative methodology. There were seven witnesses from Makassar City's Department of Population and Civil Registry. Data analysis involves gathering data, reducing it, presenting it, confirming it, and drawing conclusions. triangulation-based data validation. The study's findings demonstrate that, first, changes in service activities have been driven by novelty, the impact of COVID-19 on Makassar City, and the government's social restriction policies, with a technology approach to support online services. Second, productivity at Dukcapil Makassar City through online service activities, each apparatus has been directed and supervised in order to maximize the service tasks it can perform for the community using technology. Third, effective online services at the Makassar City dukcapil can encourage community service projects and limit the spread of Covid-19. The drawback is that it is susceptible to information leaks and the community is still having trouble adjusting to new service trajectories. Fourth, Sustainable, in an effort to assist the Makassar City government's ambition of turning the city into a smart city, the population and civil registration service has established a strategy to enhance online services.
Co-Authors ., Haerana Abd. Aziz Muslimin Abd. Rahman Abdi Abdi Abdi Abdi, Abdi Abdul Mahsyar Abdul Mahsyar Adelina, Rika Adinda, Dina Adityawan, Muh Afif Afriani Afriani Ahmad Syawal Ali Muhammad Anas, Aswar Andi Arwin Mustafa Andi Eka Rezkianah Andi Eka Rezkianah Andi Jam’an Andi Luhur Prianto Andi Rosdianti Razak, Andi Rosdianti Anwar Parawangi Anwar Parawangi Anwar Parawangi, Anwar Ardli Johan Kusuma, Ardli Johan Asmi, Nurul Asryanti Asryanti Ayu Novitasari Babo, Rosleny Barani, Ishaq Bambang Burhanuddin Burhanuddin Burhanuddin Darmawin Darmawin Darnisa Darnisa Darwis, Masriani Devi, Sri devi Eri Pranata Fachry Abda El Rahman Fadilah Idris Fadli Fadli Fadliah Yusman Fahrul Rijal Faisal, Muh Farida, Yusni Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Fitra Fitra Haerunnisa, Andi Hamrun Handam Handam Harlinda, Harlinda Hartaman, Nursaleh Hasriani Hasriani Hastuti Hastuti Herly herly Herman K Hidayati, Mega Hijriah, Nursyafitra Ihyani Malik Improniawan, Muh Irma, Nur Irman Salaputa Irmawati Irmawati Ishak, Rasdiana Iswadi Amiruddin Jaelan Usman Jaelan Usman, Jaelan Jahira, Jahira Jam'an, Andi Jamaluddin Arifin kadir s, abd Kanti, Nova Sri khaeriah Muh Diar Kurniadi Kurniadi, Kurniadi Lestari, Ayu Asmi Lestari, Resti Lukman Hakim M. Hasan Makmur Makmur Mansyur, Nur Asia Mappasere, Fatmawati A. Maratus Sholihah, Maratus Mardina Mitro Marjuni Marjuni Masdar Masdar Miftahul Jannah Monalisa Br, Andi Mitha Muchlas M Tahir Muh Ikhsan Alfarabi Muh. Nasir Muhammad Aslan Muhammad Idris Muhammad Irvan Nur Iva Muhammad Luthfi Muhammad Rusydi Muhammad Tahir Muhammad Tahir Muhammad Yusuf Mukhtar Tompo Munawir Munawir Mushawwir, Abdul Nasrulhaq Nasrulhaq, Nasrulhaq Nina Karlina Ningsih, Sukma Ayu Nur Khaerah, Nur Nur, Ahmad Fadhlan Nuraeni Aksa Nurbaya Nurbaya Nurbiba . Nurdianti, Putri Nurhayati Nurhayati Nursalam Nursalam Nursalam Nursalam Nursalam Nursalam Nursalam Nursanti Nursanti Nurul Asmi Nurul Asmi Nurul Hidayah Alimuddin Nurul Hikmah Nurul Munia Nuryanti Mustari Nuryanti Mustari Nuryanti Mustari Nuryanti Mustari Nuryanti Mustari, Nuryanti Pandiangan, Freddy Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Patunru, Syahrani Pitriani, Pitriani Pratiwi, Rizky Amalia Putra, Rusfadana Dwi Rahayu, Wahyuni Rahim, Samsir Rahman Mulyawan Rahmat Hidayat Rahmat Rahmat Rahmawaty, Sukma Ramadhani, Citra Rasdiana Rasdiana Risfaisal Risfaisal Riskasari Riskiani, Riskiani Rosleny Babo Rosleny Rosleny Rudi Hardi Rudianto Rudianto Rusliadi S, Faturrahman Saharuddin, Reski Army Samsir Rahim Samsir Rahim Saputra, Farhan Adi Saputri, Andi Iin Sari, Rezha Guspiana Sarifuddin Sarifuddin Sarmila Sarmila Sinta Ningrum SUMARNI Surwandono Surwandono Syahrani Patunru Syahrul Ramadhani Syamsul Alam, Syamsul Syamsul Bahri, Andi Iqra Syarifuddin Sida Syarifuddin Syarifuddin Tahir, Nurbiah Tasbih, Nur Tulus Warsito Wahyuni Rahayu Widyastuti, Try Yansar, Yansar Yusrival, Yusrival