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All Journal Warta Ardhia : Jurnal Perhubungan Udara Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Penelitian Transportasi Laut Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Locus Penelitian dan Pengabdian Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Pengabdian Sosial Jurnal Inovasi Global Jurnal Penelitian Transportasi Darat Jurnal Sistem Transportasi & Logistik
Yana Tatiana, Yana
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Religion Aerospace Engineering Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Analisis Pengaruh Efektivitas Penerapan Teknologi Biometrik, Persepsi Kegunaan, dan Persepsi Kemudahan terhadap Peningkatan Penggunaan Teknologi Biometrik di Bandara dengan Kepuasan Pelanggan sebagai Variabel Intervening Fikri, Muhammad; Setia Kurniawan, Jermanto; Tatiana, Yana; Abidin, Zaenal
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i5.59090

Abstract

This study aims to analyze the effectiveness of the application of biometric technology, the perception of usability, and the perception of ease of use on the increase in the use of biometric technology at airports, with customer satisfaction as an intervening variable. Although biometric technologies such as facial recognition and fingerprints have been shown to improve aviation efficiency and security in various countries, their adoption rate in Indonesia is still low. This study uses a quantitative approach with a survey method of 200 respondents using the biometric system at Soekarno-Hatta Airport. The research instrument was tested for validity and reliability, and the data were analyzed using multiple linear regression and the Sobel mediation test. The results showed that the effectiveness of implementation, usability perception, and convenience perception significantly affected the increase in the use of biometric technology, with usability perception as the dominant factor. Customer satisfaction has been shown to strengthen the relationship between these three variables and technology adoption. These findings show that convenience, speed of service, and clarity of the benefits of technology are key factors in encouraging users to return to using biometric systems. The practical implications of this study include recommendations for simplifying the interface, improving user literacy, and strengthening data protection regulations. This research contributes to the development of the transportation management literature and reception technology and provides a foundation for policymakers to increase public confidence in biometric services in the aviation sector.
Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies Setia Wiguna, Esa; Thamrin, HM.; Abdul Majid, Suharto; Tatiana, Yana
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3073

Abstract

Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment rental, custom clearance handling, banking, digital payment services, quarantine services, and the customers themselves. This study aims to gain a deeper and more understanding of Service Quality, Brand Image, and Price, in the creation of a services ecosystem in Indonesian Freight Forwarding Companies to build an orchestration of the stakeholders in the Logistics Industry. Keyword: Keywords: Service Quality, Brand Image, Price, Ecosystem, Freight Forwarding, Orchestration, Creation.
Co-Authors Abdul Majid, Suharto Adi, Erman Noor Affiat, Muhammad Riza Agusinta, Lira Aji, Adnan Bayu Andini, Dinda Ayu Aradena, Athallah Aqil Ghani Halim ARIF KURNIAWAN Aswanti Setyawati Azizul, Azizul Budi Karyono, Aris Cecep Pahrudin, Cecep Charles AN, Charles Edhie Budi Setiawan, Edhie Budi Gasing, Umar Handayani , Susanty Handayani, Sri Heni Pujiastuti Ichwan, Gema Akbar Jermanto Setia Kurniawan, Jermanto Setia Jonathan Jonathan Juliater Simamarta Keswara, Yoga Setia Malisan, Johny Manurung, Laurensius Meianto, Subangkit Muhammad Fikri Nofrisel, Nofrisel Nugraha, Rizko Endra Ozali, Imam Perwitasari, Erni Pratiwi Prasadja Ricardianto, Prasadja Purbanuara Parlindungan Sitorus Puspita, Sesaria Mardhiani Rachma Rahfi, Muhamad Sauqi Sandriana Marina Saputra, Datep Purwa Sari, Darmika Setia Kurniawan, Jermanto Setia Wiguna, Esa Sihombing, Theresia Glory Sarce Sijabat, Eduard Alfian Syamsya Siti Maemunah Situmeang, Atika Hartari Sri Rahardjo Sudjanadi, Sudjanadi Suhalis, Adenan Suharto Abdul Majid Sulistyaningsih, Erny Suryobuwono, Abdullah Ade Tampubolon, Manahan Parlindungan Taufik Perdana Budiman, Bambang Thamrin, HM. Wahyuningtias , Nida Handamari Wardhono, Djarot Tri Widodo, Erna Wiguna, Esa Setia Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zaroni, Zaroni Zulkifli Zulkifli