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Journal : Gema Wiralodra

The Influence of Service Quality and Price on Customer Satisfaction at AHHAS Karya Perdana Workshop Surianti, Surianti; Falsah , Andika Rafid
Gema Wiralodra Vol. 14 No. 3 (2023): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v14i3.647

Abstract

The AHHAS Karya Perdana workshop is located on Jl. DI. Panjaitan, Karanganyar, Kec. Indramayu, Indramayu Regency, West Java 45213. The workshop provides a complete range of spare parts products and motor vehicle repair services. The workshop has a very comfortable waiting room atmosphere, quality of service is a priority with varying prices, and a strategic workshop location in the city center makes it easy for the people of Indramayu to find and repair motorbikes, influencing customer satisfaction. The method used in this study uses descriptive and associative research methods using a quantitative approach. This study's sample number was 95 AHHAS Karya Perdana Workshop customers. By collecting data using a questionnaire. Data analysis technique using multiple linear regression analysis, correlation, and coefficient of determination. Calculations using the SPSS software tool version 20. The results showed that service quality and price significantly and positively affected customer satisfaction. In this study, service quality and price can explain customer satisfaction by 62.1%, while the remaining 37.9% is influenced by factors not examined.
Co-Authors Abd Muis Abdul Azis Abdullah, Rudi Agus, Irzal Aisya, Nurul Akbar, Abd Hakim Akmaliah, Nur Aksal Mursalat Alawiyah, Desi Ali Djamhuri Andi Asmawati Azis Andi Saadillah Andi Tenry Sose Andriani Puspitaningsih Ariani, Wa Ode Rachmasari Arikah, Nur Ashar, Andi Idham Danal Aslinda, Aslinda Aswani, Irma Auliah, Riza Azis, Andi Sudarmin Banyal, Nur Ain Banyal, Nur Ain Basru, Andi Muhammad Fuad Ramadhan Bhakti, Wida Kuswida Burhanuddin Burhanuddin Damis , Damis Damis Damis Damis, Damis darsiani, Darsiani Dayat, Abd. Rachman Demmalewa, Jenny Qlifianti DESI EKA PRATIWI Destriani, Mutiara Dewangga, Puspa Dharmawati, Tuti Dhesa, Desiderius Bela DIAN LESTARI Ellyani Abadi Eril, Eril Falsah , Andika Rafid Fatamorgana M, Andi Febrian, Muh. Rizal Hamiati, Hamiati Hamzah, Ricda Nurhikmayanti Hasni Hasni Hasrianti, Hasrianti Ismail Ismail Ismail, Ashari Junianti, Ervie Jusnawati, Jusnawati Kai, Febriyanti La Ode Suriadi, La Ode Laili Cahyani Sabila M., Armayani Mahfud, Chairul Rusyd Mahmud, Ratna Manda, Darmawati Masyadi Mawar, Ida Melati , Rahma Mirwan, Mirwan Muhammad Natsir Muhammad Nur Ihsan, Muhammad Nur Muhammad Syarif, Muhammad Musliha Mustary Mutmainnah Mutmainnah Nina Febriana Dosinta Nitri Mirosea Nur Halimah Nur, Abdi Mirham Nur, Fauzia Nur, Rahmi Nur, Widya Nurhayati Nurhayati NURLIANA NURLIANA Nurwahidah, Nurwahida Nurwidah, Andi Nu’man, Muh. Parassa, Hafsah Ameliah Pebrianti, Vina Olivia Praja, Andi Kartikasari Sukma Putri, A. Rini Sahni Putri, Rini Sahni Rahayuningsih, Nurjanah Rahmat Januar Noor Rahmayani, Suci Renata, A. Dhea Afifah Ruhiba, Ruhiba Rukmelia, Rukmelia Rusli, Nurfadillah S, Mughni Wahdaniyah Saenong, Zaenuddin Sahar, Santri Sahni Putri, Rini Sakdiyah, Sakdiyah Samiun, Zulfia Samsul Anwar Sari Rusmita Sari, Femiliani Novita Setiadi, Daryono Siti Aslamyah Subair, Syahrul Syam Sulaeman, Muh. Agung Sulaeman, Muhammad Anugrah Sulistiani Sulistiani, Sulistiani Suriati Suriyati ., Suriyati Surtikanti Surtikanti Tahir, M Afdal Tajuddin Tajuddin, Tajuddin Tasya, Tasya Teguh Permana Tunnisa, Rifka Usman Rianse Valentino, Gland William Wahab, Bulqis Latifa Wahab, Syari Rukmana Wahyudi Wahyudi Wahyudi Wahyudi Wahyuni, Susi Arum Weka Gusmiarty Abdullah, Weka Gusmiarty Windi Sasdila Yuni Isma