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Shine Pintor Siolemba Patiro

Universitas Terbuka

Author-ID : 551836

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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The Influence of Perceived Waiting Time and Medication Information on Word of Mouth Mediated by Patient Satisfaction Rozet, Stefly Julisye Amerence; Patiro, Shine Pintor Siolemba; Mindarti, Ceacilia Sri; Rekarti, Endi; Yusriani, Sri; Muzhaffar, Haydar Zharif
Ilomata International Journal of Management Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i3.1200

This paper examines the impact of perceived waiting time and the delivery of medication information on word of mouth, mediated by patient satisfaction, at RSUD Beriman Balikpapan. Improving pharmaceutical services, including reducing waiting times and enhancing information delivery, is crucial for patient satisfaction and hospital reputation. This study investigates whether patients' perceptions of waiting times and medication information delivery affect their satisfaction and subsequently their likelihood to engage in word of mouth promotion. This research addresses the gap in understanding how specific aspects of pharmaceutical service quality influence word of mouth through patient satisfaction, a topic not extensively studied in the context of Indonesian public hospitals. A quantitative approach was employed, using primary data from questionnaires distributed to 130 outpatients at RSUD Beriman Balikpapan. Purposive sampling was used, and the data were analyzed using variance-based SEM (PLS) with SMART PLS 3.0. The analysis revealed that perceived waiting time and medication information delivery significantly and positively influence word of mouth, mediated by patient satisfaction. All five hypotheses were supported, with t-statistic values exceeding 1.96 and p-values below 0.05. The study concludes that improving perceived waiting time and medication information delivery enhances patient satisfaction, leading to increased word of mouth promotion. This suggests that hospitals should focus on these aspects to improve overall service quality and patient advocacy.

Adaptive Leadership, Employee Recognition and Employee Engagement as Mediator to Employee’s Agility: The Point of View from Supervisors Level Up to Manager Aji Surya Wicaksono, Gregorius; Maharani, Anita; Pintor Siolemba Patiro, Shine
Jurnal Manajemen (Edisi Elektronik) Vol. 15 No. 3 (2024): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v15i3.17218

There are three aims of this research: to determine the role of employee recognition on employee agility, the role of adaptive leadership on employee agility, and the role of employee engagement as a mediator between adaptive leadership and employee recognition on employee agility from supervisor’s level up to manager in a manufacturing company focuses in automotive in Jakarta. This research is based on a comprehensive review of existing literature on adaptive leadership, employee recognition, engagement, and agility. The research approach applied in this study is quantitative, using a Partial Least Square Structural Equation Modelling analysis approach. The data for this research was collected through purposive sampling, with the object of this research being one of the subsidiary companies that has implemented the employee agility approach. The findings of this research indicate that adaptive leadership does not have a significant positive influence on employee agility, nor does employee recognition. Additionally, employee engagement was found not to mediate the influence of employee recognition on employee agility.

Development of Human Resources and Competencies to Increase Employee Work Motivation Zulkifli, Zulkifli; Hakim, Hamka; Patiro, Shine Pintor Siolemba
International Journal of Law, Policy, and Governance Vol. 3 No. 1 (2024)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijlpg.v3i1.938

ABSTRACT This research aims to analyze the influence of developing human resources (HR) for Civil Servants (PNS) simultaneously on increasing work motivation at the UPBU Tampa Padang Office, Mamuju Regency. The results of this research show that the development of human resources and employee competency simultaneously has a significant and positive effect on increasing work motivation at the Tampa Padang UPBU Office. This refers to the employee development method that has been applied at Tampa Padang Airport which is considered to be good, because in general the human resource development model seen from research indicators has a clear employee development design. Employees in turn become motivated and gain clarity when it comes to thinking about their career development. Conditions like this are enhanced by the clear direction of employee development through training programs that have been held by Tampa Padang Airport. It is hoped that the recommendations of this research should be in order to create an appropriate employee development strategy model, in order to form qualified and professional employees, aspects such as the vision, mission and goals of the organization should be used as the basis for building employee development patterns. Apart from the dominant aspects mentioned above, there are things that need to be considered, namely discipline, moral and ethical development, then performance assessment, technical training and empowerment.

Analisis Faktor Ekonomi Makro Penerimaan Negara Bukan Pajak (Studi Kasus Kota Batang) Utami, Novi Dhian; Syaifudin, Noor; Patiro, Shine Pintor Siolemba
Jurnal Rumpun Ilmu Ekonomi Vol. 2 No. 3 (2024): JRIE (SEPTEMBER)
Publisher : Basecamp Economics PubMed

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13883459

This research analyzes the influence of macroeconomic factors on Non-Tax State Revenue (PNBP) in Batang City in the 2020-2023 period. Using monthly data from Bank Indonesia and the Central Statistics Agency, this research applies the Vector Autoregression-Vector Error Correction Model (VAR-VECM) method to see the short-term and long-term relationship between PNBP and variables such as Gross Regional Domestic Product (GRDP), inflation, exchange rates, and interest rates. The research results show that macroeconomic factors significantly influence PNBP in the long term, although the influence is not visible in the short term. Policymakers need to pay attention to a combination of external and internal factors, such as fiscal and monetary policies, to optimize state revenues from non-tax sources in the future. This research also emphasizes the importance of sustainable policy planning to anticipate the long-term impact of global economic fluctuations on PNBP.

How Tax Payer Awareness Mediates Fiscal Services and Supervision Towards Tax Compliance: Post-Organization Study at Cilegon Tax Service Office Saeroji, Oji; Patiro, Shine Pintor Siolemba; Meliala, Janita S.
PINISI Discretion Review Volume 7, Issue 2, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i2.60994

Compliance of taxpayers is a crucial component in the implementation of self-assessment in tax collection in Indonesia. The Directorate General of Taxes has undergone organizational changes, particularly in tax service and supervision, as an effort to enhance tax payment order. The objective of this research is to analyze the role of tax service and supervision in explaining and predicting taxpayer compliance, with taxpayer awareness as a mediating variable. The study population consists of strategic taxpayers at the Primary Tax Service Office in Cilegon, totaling 529, with a sample size of 98 respondents. The independent variables in this study are tax service and tax supervision, while the dependent variable is taxpayer compliance, and taxpayer awareness serves as a mediating variable. Variable measurements were conducted using a questionnaire. Data analysis was performed using the structural equation modeling partial least squares (SEM PLS) software, yielding results that tax service and tax supervision significantly influence taxpayer compliance. Tax service and tax supervision also significantly affect taxpayer awareness. Taxpayer awareness, in turn, significantly influences taxpayer compliance. This research is expected to provide managerial implications for the implementation of organizational changes, especially in the functions of tax service and supervision.

Factors Influencing Visitors' Interest in Returning to Tourist Villages (Study at Ngilngof Tourism Village, Southeast Maluku) Ramdhan Kurniawan; Shine Pintor Siolemba Patiro; Heru Suheryadi; Zulmi Ramdani
Khazanah Sosial Vol 6, No 2 (2024): Khazanah Sosial
Publisher : UIN Sunan Gunung Djati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ks.v6i2.34188

This research aims to see the influence of tourist facilities, tourist attractions, and visitor satisfaction on interest in revisiting the Ngilngof Tourism Village in Southeast Maluku. A quantitative research design was used to answer these objectives. A total of 78 tourists were actively involved in this research, and they were visitors who made repeat visits, with the characteristic respondents being those who had visited at least two times or were making their 2nd visit to Ngilngof Tourism Village. A purposive sampling technique was used to select research respondents. Multiple regression data analysis with the help of SPSS was used to see the influence of the independent variable on the dependent. The research results show that both partially and simultaneously, the variables of tourist facilities, tourist attractions, and visitor satisfaction have a positive and significant effect (p<.05) on interest in repeat visits. Not only that, the contribution of these three variables reached 79.3%, which shows a huge influence on the dependent variable. The results of this research provide great benefits regarding the factors that must be maintained and improved by the managers of the Ngilngof Tourism Village so that tourist visits to their location will be even better.

Sales Performance Analysis in Adding New Indihome Customers (Case Study in Telkom Jember Area) Evi Nur Cahyanti; Kurniawati; Shine Pintor Siolemba Patiro
Indonesian Journal of Business Analytics Vol. 4 No. 5 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v4i5.11601

Sales Force is an important part of PT Telkom Indonesia's position which has a role in making the company successful. Sales Force finds it difficult to make offers to get customers. Sales Forces do not get a fixed salary, they only get a fee based on new customer orders whose been activated on the same day, so this makes Sales Force less motivated to work. It is suspected that there is miss preception between the Sales Force and the Organization which can influence their job satisfaction and performance. This research presents the results of descriptive statistical analysis, validity and reliability tests of measurement model parameters, as well as the results of testing the research structural model. The descriptive statistical analysis, validity test and reliability test in this research were analyzed using SMARTPLS software. Meanwhile, hypothesis testing and model suitability analysis in this research were carried out using the variance-based Structural Equation Modeling (SEM) method. Data collection was carried out directly by distributing questionnaires to 101 respondents, who were in the IndiHome Sales area for the period 2019 – July 2023. For the result analysis, Work Motivation and Self Efficacy have positive significant for Sales Force Job Satisfaction. Work motivation and Climate Organization have a positive significant effect on Sales Force Job Performance. Climate Organization does not have a significant effect on job satisfaction. Self-Efficacy does not have a significant effect on Performance. Job Satisfaction does not have a significant effect on Sales Performance.

Strategi Peningkatan Efektivitas Penggunaan Aplikasi Infrastruktur: Peran Komunikasi, Pelatihan, Dan Dukungan Manajerial Di Lingkungan Pemerintah Kabupaten Simeulue Mayadi, Mukhri; Patiro, Shine Pintor Siolemba; Rekarti, Endi
Jurnal Bisnis Mahasiswa Vol 4 No 4 (2024): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.v4i4.art8

Penelitian ini bertujuan untuk menganalisis pengaruh komunikasi, pelatihan, dan dukungan manajerial terhadap efektivitas penggunaan aplikasi infrastruktur di kalangan pegawai pemerintah Kabupaten Simeulue. Menggunakan pendekatan kuantitatif dan metode Structural Equation Modeling - Partial Least Squares (SEM-PLS), data dikumpulkan melalui kuesioner yang disebarkan kepada pegawai yang terlibat dalam penggunaan aplikasi. Hasil menunjukkan bahwa komunikasi yang efektif dan pelatihan yang berkelanjutan secara signifikan meningkatkan efektivitas penggunaan aplikasi. Namun, dukungan manajerial tidak memoderasi pengaruh komunikasi dan pelatihan terhadap efektivitas penggunaan aplikasi. Temuan ini menekankan pentingnya kualitas komunikasi dan pelatihan, lebih dari dukungan manajerial, dalam meningkatkan pemanfaatan aplikasi.

Individual and Group Aspects in Influencing Organizational Performance Abdillah, Said Ridho; Yusriani, Sri; Patiro, Shine Pintor Siolemba; Rekarti, Endi; Amalia, Alona
Jurnal Bisnis Mahasiswa Vol 4 No 4 (2024): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.v4i4.art15

This research explores the individual and group aspects influencing organizational performance. The individual aspects examined include motivation, leadership, and commitment, while the group aspects include group dynamics, collaboration, and trust. This study uses a literature review methodology, analyzing various journals and published books. Relevant theories are discussed to provide a comprehensive understanding of the topic. The findings suggest that both individual and group aspects significantly affect organizational performance, each contributing to improving organizational effectiveness. This research highlights the interconnectedness of individual and group factors in enhancing overall organizational success.

PENGARUH WORK STRESS, WORK ENGAGEMENT, ORGANIZATIONAL COMMITMENT DAN JOB SATISFACTION TERHADAP TURNOVER INTENTION PADA KARYAWAN PT. CAHAYA PERDANA TRANSALAM Novera, Gabriela Nenni Sri; Ratnasari, Sri Langgeng; Patiro, Shine Pintor Siolemba
JURNAL DIMENSI Vol 13, No 3 (2024): JURNAL DIMENSI (NOVEMBER 2024)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v13i3.6955

Tingkat turnover intention karyawan merupakan masalah serius dalam manajemen sumber daya manusia. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh work stress, work engagement, organizational commitment, dan job satisfaction terhadap turnover intention karyawan di PT. Cahaya Perdana Transalam. Penelitian ini menggunakan pendekatan kuantitatif. Populasi dalam studi ini adalah 70 karyawan PT. Cahaya Perdana Transalam. Teknik pengambilan sampel yang digunakan adalah simple random sampling. Data yang digunakan berasal dari data primer dan data sekunder, yang dikumpulkan melalui kuesioner. Teknik analisis data yang digunakan meliputi uji asumsi klasik, uji regresi linier berganda, dan pengujian hipotesis dengan menggunakan alat uji SPSS versi 22. Hasil penelitian menunjukkan bahwa work stress memiliki pengaruh positif dan signifikan terhadap turnover intention, work engagement emiliki pengaruh negatif dan signifikan terhadap turnover intention, organizational commitment memiliki pengaruh negatif tetapi tidak signifikan terhadap turnover intention, job satisfaction memiliki pengaruh positif dan signifikan terhadap turnover intention.

Co-Authors Abdillah, Said Ridho Achmad Fauzi Achmad, Maylitha Aftabi, Davoud Ahmad Nur Aji Setiawan Aji Surya Wicaksono, Gregorius akhmat yamin Amalia, Alona Amir Fikri Ana Sriekaningsih Anita Maharani Atriani, Delvy Basu Swastha Dharmmesta Bayu Sutikno Budi Tjahjono Ceacilia Sri Mindarti Charisma Pamungkas Damayanti, Prisila Daru Asih Deddy Dwi Nur Cahyono Desmiwati Desmiwati Diah Aryani Diah Aryani, Diah Didy Ika Supryadi Djibran, Said Dori Heza Morales Dwi Joko Siswanto Edi Kurniawan ELLI WIDIA Endi Rekarti, Endi Evi Nur Cahyanti Faizul Mubarok Fauzan, Muhamad Faza Frangky Silitonga Gaol, Lasando Lumban Ginta Ginting, Ginta Gita Ramdhani Hakim, Hamka Hakim, Zainal Hamdani sitohang, Rifi Hani Dewi Ariessanti Hapzi Ali Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian, Hendrian Heni Pujiastuti Heru Suheryadi Hety Budiyanti Hety Budiyanti Hety Budiyanti Hety Budiyanti Himawan Sutanto Ichyan Holilan Iin Novianti, Dwi Islia Hartati Ismayanti Istanto Janita S. Meliala, Janita S. Joko Ariwibowo Joko Rizkie Widokarti Kabul Wahyu Utomo Kamal, Nur Mustofa Kresno Agus Hendarto Kresno Agus Hendarto Kurniawati Langgeng Ratnasasi, Sri Lina Regina Notylia Linda Chandler Maramis Sunarto Liza Mumtazah Damarwulan Lumbangaol, Lasando Made Sasanti, Ni Madris Madris Manggarani, Cynthia Ayu Martino Wibowo Masrani, Nanang Mayadi, Mukhri Meirani Harsasi Minrohayati . Muzhaffar, Haydar Zharif Naning Yuniarti Noor Syaifudin Novandari, Weni - Novera, Gabriela Nenni Sri Nurbaeti, Nunung Nurbaeti, Nunung - Nurman Nurman NURUL HIDAYAT Pamungkas, Charisma Rahmat Prambudi, Iwan Setiyawan Prambudi, Muhammad Rayhan Mahardika Prasetya, Muhammad Azka Prisila Damayanti Prisila Damayanty Putry Andriani Rahayu, Yuli Ramdhan Kurniawan Ramdhan Kurniawan Rangkuti, Samsiah Rini Yayuk Priyati, Rini Yayuk Rismawati Roby Sambung Roby Sambung Rozet, Stefly Julisye Amerence Rubangi Al-Hasan Saeroji, Oji Sahid Susilo Nugroho Sakina Nusarifa Tantri Siahaan, Shanti Veronica Sigit Surya Haribowo Sri Astuti Sri Dewi Nirmala Sri Langgeng Ratnasari Steviani Batti Supriyono, Ignatius Agus Surya Adi Sasmita Surya Adi Sasmita Syahrizal Dwi Putra Tansen Simanullang Taufan Handika Taufani Chusnul Kurniatun Tri Astuti Tri Astuti Wisudayati Tri Dasta Nursehaneka Yatma Utami, Novi Dhian Vegananda Yansaputra Weni Novandari Widiyanto, Hendy Widya, Pramatatya Resindra Wijanarko Wijanarko Witopo, Bayu Yosephine Martha Maria Anita Nugraheni Yudha Satria Aji Pratama Yuliana Yuliana Yuliana Yuliana Yumantoko Yumantoko Yurianto Yusriani, Sri Zasmita, Indah Zulkifli Zulkifli Zulmi Ramdani

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