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All Journal Journal of Education and Learning (EduLearn) International Journal of Education Vision: Journal for Language and Foreign Language Learning Jurnal Dimensi Al Ishlah Jurnal Pendidikan INOVISH JOURNAL BASIS (BAHASA DAN SASTRA INGGRIS) PROSIDING SEMINAR NASIONAL PROGRAM PASCASARJANA Jurnal KATA : Penelitian tentang Ilmu Bahasa dan Sastra AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM JUDIKA (JURNAL PENDIDIKAN UNSIKA) Jurnal Ide Bahasa JEE (Journal of English Education) Jurnal Inovasi Pendidikan dan Sains Jurnal Cafetaria JURNAL TIKAR Jurnal Minda International Conference on Industrial Revolution for Polytechnic Education eScience Humanity Journal Jurnal Puan Indonesia Jurnal Manajemen, Organisasi, Dan Bisnis Jurnal Bawaslu Provinsi Kepulauan Riau Studies in English Language and Education PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING IIJSE Deiksis: Jurnal Pendidikan Bahasa dan Sastra Indonesia
Alpino Susanto, Alpino
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The Effect of Human Resource Competency, Infrastructure, Readiness, Organizational Culture, and Work Discipline on Improving Service Quality at the Batam City Fire and Rescue Service in Handling Emergency Situations Rafeah, Rafeah; Ratnasari, Sri Langgeng; Susanto, Alpino
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.9379

Abstract

This study analyzes the factors that influence service quality in firefighting and rescue organizations by examining the role of competence, infrastructure, organizational culture, responsiveness, and work discipline. Using a quantitative approach with Structural Equation Modeling using Partial Least Squares (SEM-PLS), the results show that responsiveness is the strongest predictor of service quality, followed by infrastructure, indicating that timely action and adequate facilities are key factors in the delivery of effective emergency services. Work discipline shows a smaller but positive contribution, reflecting the relevance of procedural compliance in supporting operational performance. On the other hand, competency and organizational culture show a negative relationship with service quality, suggesting that higher expectations among skilled employees and strong cultural norms can lead to more critical evaluations of service conditions when operational realities do not match internal standards. Overall, these findings highlight that service quality in firefighting and rescue services is primarily influenced by responsiveness and structural readiness, while competence and culture function as evaluative filters shaped by employee perceptions. This study offers practical insights for improving service performance through enhanced response readiness, strengthened infrastructure, and better alignment between organizational expectations and operational support.
Influence of Leadership Style, Standard Operating Procedures (SOP), Job Motivation, and Job Satisfaction on the Intention to Leave of Employees at PT. Bintan Bersatu Apparel Ekawati, Rina; Ratnasari, Sri Langgeng; Susanto, Alpino
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9486

Abstract

Turnover intention is a problem that many companies still face, especially in labor-intensive industries such as the garment industry. High employee turnover can disrupt operational stability and increase human resource management costs. This research examines how leadership style, standard operating procedures (SOPs), job motivation, and job satisfaction affect employees’ turnover intention. A quantitative method was employed, with data gathered through questionnaires distributed to sewing department workers in a garment manufacturing firm. Data analysis was carried out using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). The results show that employee psychological factors play a more dominant role in shaping turnover intention than organizational structural factors. Job motivation is the most decisive factor in reducing employees' intention to leave, followed by job satisfaction and leadership style, which act as supporting factors. Meanwhile, SOPs do not play a dominant role in influencing turnover intention because they function more as a mechanism for regulating operational work. These findings indicate that efforts to control turnover intention in labor-intensive industries need to be directed at improving employee motivation and the overall quality of their work experience.
Co-Authors A Malik A Malik Achmad, Amsakar Afrinal, Hendri Agus Setiawan Aini, Shayla Hurul Albert Efendi Pohan Amin, Saifuddin Andika, Sri Andriani, Yanti Astawira, Astawira Atikurrohman, Mokhamat Atmadinata Atmadinata Ayu Sari Barus, Nonita Bon, Abdul Thalib Clarensia, Regina Antonius Darmawan, Mona Wulansari Daulay, Roy Marito Dev, Yessy Alvianti Devi Kurniawati Dianasari, Eka Lenggang Dwi Joko Siswanto Dwi Septi Haryani Edi Kurniawan Eripuddin Eripuddin Ervin Nora Susanti, Ervin Nora Fauzan Haqiqi Firdaus, Muhammad Soffa Frangky Silitonga Gandhi Sutjahjo hajar abra, emy Hammas, Mubik Ihtajuddin Handayeni, Handayeni Handya Putri, Amanda Haryati Haryati Hilda Oktri Yeni Ilfi Nur Diana Ilham Gantar Friansyah Indriyani, Kartina Ismanto, Widodo Jefri Kamil Johan, Mhd Johan, Mhd Khairiyah, Karunia Yulinda Kumalasari, Tety Kusdiyanti, Erma Kusmarlina, Indarita Linayati Lestari, Linayati Lobang, Jamaluddin Lubis, Almatia Efendi Lukman Josua Sitohang Mahmud Mahmud Megah Megah Megah S, Suswanto Ismedi Mhd Johan Mitrayati Muhammad Firmansyah, Muhammad Muhiri Munzir, T. Mustakim, Haji Mustapa, Zainal Nainggolan, Adinda Rachel Nasrul, Herni Widiyah Nasutioni, David Natta, Usma Navisa, Sayyida Nurul Hasanah Nuwrun Thasimmim, Said Oktavia, Yunisa Oktavia, Yunisa Pipit Rahayu Pipit Rahayu Pramesti, Adelia Widya Purnomo, Asep Tomi Purwatiningsih, Suci Pusvariauwaty, Pusvariauwaty Putri, Amanda Handya Rafeah, Rafeah Rahmah, Faridah Rahmawati, Alivia Ramadanti, Tiara Ridwan Afandi Rika Seprianti rina ekawati Rosdiana Rosdiana Sabrina Aisaputri Salman, Nola Fibriyani Bte Salsabila, Adzkia Reihani Saputra, Mhd Taufiq Raka Sastra Tamami, Sastra Simamora, Andika Simarmata, Joy Early Wahyuni Sinurat, Jonrius Siti Marpuah, Siti Soraya, Farah Sri Langgeng Ratnasari Sri Sugiharti surahman, fadli Suriani, Suci Susanti, Reny Tri Susanto, Wisnu Febri Suyito, Suyito Tawee, Seow Tegor, Tegor Tubagus Pamungkas Uteh, Nor Fazlin Wahyu Azhari Wibowo, Agung Edy Winarso, Widyo Wulandari, Meli Yudianto, Peri Yuliani, Sri Yunisa Oktavia yusmalina Yusmalina, Yusmalina Yusmarwati Binti Yusof Zalmi Dzirrusydi Zia Hisni Mubarak Zulfiana Dessyka Putri Zulkifli Zulkifli