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All Journal Maksimum : Media Akuntansi Universitas Muhammadiyah Semarang Bulletin of Electrical Engineering and Informatics JMM17: Jurnal Ilmu Ekonomi dan Manajemen Prosiding Semnastek Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Owner : Riset dan Jurnal Akuntansi Jurnal Surya Masyarakat Jurnal Teknologi Sistem Informasi dan Aplikasi Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Warta Penelitian Perhubungan GEMA EKONOMI Asia Pacific Fraud Journal Jurnal Teknologi Dan Sistem Informasi Bisnis Logistik Jurnal Ilmiah Manajemen Kesatuan JBMR: Journal of Business and Management Review jurnal syntax admiration Jurnal Surya Masyarakat Journal of Intelligent Computing and Health Informatics (JICHI) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Multicience juremi: jurnal riset ekonomi JURNAL ILMIAH GLOBAL EDUCATION Action Research Literate (ARL) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Journal of Management and Business Jurnal Cakrawala Ilmiah Economic Reviews Journal NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Inspirasi Binsis dan Manajemen Jurnal Publikasi Ilmu Komputer dan Multimedia Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Sains Jurnal Pendidikan Indonesia (Japendi) ARMADA : Jurnal Penelitian Multidisiplin Jurnal Pendidikan dan Pengabdian Masyarakat Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Prosiding Seminar Nasional Unimus Jurnal Muria Pengabdian Masyarakat J-CEKI Ulil Albab Warta Penelitian Perhubungan Proceeding of The International Conference on Religious Education and Cross - Cultural Understanding
Safuan Safuan
Fakultas Ekonomi Dan Bisnis, Universitas Esa Unggul
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Praktik Layanan Online Banking Dan Dampaknya Terhadap Kepuasan, Loyalitas Dan Kepercayaan Pelanggan Yuniar, Mila; Safuan, Safuan
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.12929

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan Online Banking terhadap kepuasan, kepercayaan, dan loyalitas Pelanggan dengan pendekatan kuantitatif melalui metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Fenomena meningkatnya penggunaan layanan perbankan digital mendorong pentingnya evaluasi terhadap kualitas layanan dalam membentuk loyalitas nasabah. Sampel penelitian terdiri dari pelanggan pengguna aplikasi Livin’ by Mandiri. Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh signifikan terhadap kepuasan dan kepercayaan Pelanggan, namun tidak secara langsung terhadap loyalitas. Loyalitas Pelanggan terbentuk secara tidak langsung melalui kepuasan dan kepercayaan sebagai variabel mediasi. Kepercayaan terbukti menjadi faktor yang paling dominan dalam memengaruhi loyalitas. Penelitian ini menegaskan pentingnya peningkatan kualitas layanan digital yang berkelanjutan sebagai strategi utama dalam menciptakan hubungan jangka panjang dengan Pelanggan di era digital banking.
Systematic Literature Review of Counterproductive Work Behavior From Several Perspectives Muhammad Takrim; Abdul Haeba Ramli; Safuan` Safuan; Edi Hamdi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3380

Abstract

This study presents a systematic literature review of counterproductive work behavior (CWB) using the PRISMA methodology to analyze research trends over the past decade (2014–2024). CWB encompasses negative actions performed by employees that may harm organizations, either directly or indirectly. This study identifies key factors influencing CWB, including personality traits such as narcissism, decision-making styles, perceived task legitimacy, and broader social and economic factors. The findings reveal that illegitimate tasks, job stress, and an unfavorable organizational environment are primary triggers of CWB. Additionally, leadership factors significantly contribute to the emergence of counterproductive behaviors in the workplace. Through an analysis of 11 selected journal articles from the Scopus database, this study highlights the trends in CWB research across various countries and industries, particularly at the managerial level. This research provides insights into the importance of organizational policies and managerial interventions in mitigating the negative impacts of CWB. It also identifies gaps in the literature, offering opportunities for further exploration, particularly in understanding the role of cultural and organizational policies in preventing CWB. By adopting a more holistic approach, organizations can foster a healthier and more productive work environment. Keywords: Counterproductive Work Behavior, Managers, Systematic Literature Review, PRISMA, Organizational Factors
Peningkatan Kompetensi Guru di SMK Muhammadiyah 2 Malang melalui Pelatihan Pengembangan Media Pembelajaran Berbasis Kecerdasan Buatan Faiq Madani; Ahmad Ilham; Muhammad Sam’an; Rima Dias Ramadhani; Akhmad Fathurrohman; Safuan Safuan; Muhammad Munsarif; Lukman Assaffat; Wendy Sarasjati; Dhendra Marutho
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 6 No. 1 (2026): Februari: NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v6i1.7796

Abstract

This study aims to evaluate the effectiveness of the Artificial Intelligence-Based Learning Media Development Program (P3MP-AI) in enhancing teachers’ technological and pedagogical competencies at SMK Muhammadiyah 2 Malang. The program employed a descriptive approach using both quantitative and qualitative methods, including pre-test and post-test assessments, as well as direct observation of the training process. A total of 30 teachers from various disciplines actively participated in the program conducted on August 12, 2025. The evaluation results revealed an increase in the participants’ average scores from 100 to 130 out of a maximum of 150, indicating a significant improvement in their understanding of AI concepts and applications in education. Beyond competency enhancement, the training also fostered teachers’ confidence, creativity, and ability to integrate AI-based tools into interactive learning media. However, several challenges were identified, such as limited technological resources and time constraints in classroom implementation. Overall, this program has made a tangible contribution to strengthening teachers’ digital literacy and can serve as a replicable professional development model for other vocational schools seeking to advance AI-based educational transformation.
Analisis Manajemen Perubahan SDM Dalam Mendukung Transformasi Digital Di PT Telkom Indonesia: Studi Literatur dan Data Sekunder Khoerunnisa, Ririn; Trisnawati, Nurul; Noviansyah, Marendra; Ukiwandono, Ardian; Safuan, Safuan
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i12.62966

Abstract

Transformasi digital menjadi agenda strategis PT Telkom Indonesia dalam menghadapi perubahan teknologi dan persaingan industri. Keberhasilan transformasi tidak hanya ditentukan oleh kesiapan teknologi, tetapi terutama oleh kemampuan sumber daya manusia (SDM) dalam menyesuaikan diri terhadap perubahan. Penelitian ini bertujuan menganalisis bagaimana manajemen perubahan SDM diterapkan untuk mendukung transformasi digital di Telkom, mengidentifikasi faktor-faktor yang memengaruhi kesiapan SDM, serta meninjau peran budaya organisasi digital dalam proses tersebut. Metode penelitian menggunakan pendekatan kualitatif berbasis studi literatur dan data sekunder yang diperoleh dari jurnal, laporan perusahaan, dan teori relevan. Hasil penelitian menunjukkan bahwa strategi perubahan SDM Telkom mencakup pengembangan kompetensi digital, penguatan kepemimpinan transformasional, integrasi sistem e-HR, serta komunikasi perubahan yang berkelanjutan. Hambatan yang masih muncul meliputi kesenjangan kompetensi, resistensi budaya kerja lama, dan belum optimalnya sinkronisasi antar-unit. Kesimpulan penelitian menegaskan bahwa transformasi digital hanya dapat berhasil apabila perubahan SDM dikelola secara terarah, konsisten, dan didukung kuat oleh budaya digital yang adaptif dan kolaboratif. Dengan demikian, SDM menjadi faktor kunci dalam memastikan keberlanjutan transformasi digital perusahaan.
Laissez-Faire Leadership Style and its Implications on the Work Environment and Employee Performance in Public Organizations (A Study at the DKI Jakarta Education Office) Hasanah, Nur; Fiqriyah, Firra; Sallza Azzahra, Ravica; Dhia Rizki Atthar, Aura; Safuan, Safuan
Jurnal Indonesia Sosial Sains Vol. 7 No. 1 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i1.2169

Abstract

Leadership is a strategic factor in improving organizational effectiveness, particularly in public sector institutions where service quality and employee performance are closely linked to leadership practices. One leadership style often encountered in government organizations is laissez-faire leadership, which is characterized by minimal direct intervention from leaders and a high level of autonomy granted to employees in carrying out their tasks. While this leadership style may encourage independence and creativity, its effectiveness largely depends on the organizational context, especially the quality of the work environment. This study aims to analyze the effect of laissez-faire leadership on the work environment and employee performance at the DKI Jakarta Education Office. The research adopts a quantitative approach using a survey method. Data were collected through structured questionnaires distributed to employees and subsequently analyzed using multiple linear regression techniques. The analysis focuses on examining both the direct and indirect relationships between leadership style, work environment, and employee performance. The results indicate that laissez-faire leadership has a significant influence on the work environment, particularly in terms of flexibility, interpersonal relationships, and perceived autonomy. Furthermore, the work environment is found to have a significant effect on employee performance. However, the direct impact of laissez-faire leadership on employee performance is relatively weak when not supported by a conducive work environment. Therefore, this study concludes that the work environment plays a crucial mediating role in strengthening the influence of laissez-faire leadership on employee performance in public sector organizations.
MODEL OPTIMISASI TARIF DAN PENYIMPANAN KONTAINER IMPOR MENGGUNAKAN METODE LINE SEARCH UNTUK MAKSIMISASI KEUNTUNGAN TERMINAL PETI KEMAS Riaventin, Veterina Nosadila; Anisa Nurul Melinia; Tedy Herdian; Safuan
LOGISTIK Vol. 18 No. 02 (2025): Logistik
Publisher : Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/logistik.v18i02.61368

Abstract

Semakin meningkatnya aktivitas impor secara global, maka semakin tinggi intensitas kegiatan operasional di terminal. Namun, hal ini tidak menjamin bahwa keuntungan yang diterima terminal juga meningkat. Adanya hari bebas di terminal menarik pelanggan untuk menyimpan kontainer impor secara gratis untuk 1 hari sehingga menghambat aliran fisik kontainer baru dan aktivitas di terminal. Oleh karena itu, diusulkan rancangan tarif penyimpanan kontainer impor baru yang dapat memaksimasi keuntungan terminal dengan menggunakan data dan kondisi yang dimiliki oleh salah satu terminal peti kemas di Pelabuhan Tanjung Priok, Indonesia. Pencarian solusi dari permasalahan ini dilakukan dengan pemodelan matematis menggunakan model optimisasi tak berpembatas. Penyelesaian unconstrained optimization ini dilakukan dengan metode line search. Variabel keputusan dalam penelitian ini adalah tarif penyimpanan kontainer dan durasi hari bebas atau free-time period. Parameter yang dipertimbangkan di antaranya adalah jumlah kontainer impor, jumlah ground slots di terminal, tumpukan kontainer, waktu penanganan kontainer menggunakan quay crane, serta biaya dan tarif penyimpanan kontainer di Gudang Lini II. Didapatkan nilai optimal dari tarif penyimpanan kontainer adalah Rp50.681/TEU-hari dengan hari bebas sebesar 0 hari atau tidak ada hari bebas. Untuk mengakomodasi rancangan tarif penyimpanan kontainer yang diusulkan, dibuat usulan alur penyimpanan kontainer berdasarkan kepada potensi perubahan perilaku terminal dan pemilik peti kemas. Validasi usulan kemudian dilakukan dengan menggunakan metode survei yang dikirimkan kepada stakeholder terminal peti kemas. Usulan rancangan yang dihasilkan pada penelitian diharapkan dapat membantu menyelesaikan masalah dan menjadi gagasan baru untuk terminal peti kemas secara umum.
Co-Authors ., Budiandru Abdul Haeba Ramli Adi Nugroho Adinullhaq, Juyus Muhammad Agung Kuncoro Budi Ahmad Ilham Ahmad Nurpuad Ahyana, Afan Arga Akhmad Fathurohman Akhmad Fathurrohman Alexander, Yulian ALFAHMI RISTIANTO Alhabsy, Musa Alkadhim Alkadhim Alhabshy, Musa Alkadhim Alhabsy, Musa Andhika Ramanda Andhika Ramanda Andreas Anggana, Muhammad Wahyu Anisa Nurul Melinia Annisa Insyaroh Lu’luil Maknun Ardhani, Yevi Alviatul ARIEF RISTIA PENGESTU Ariyanto Kusuma Ariyanto Kusuma Ariyanto, Nova Arumsari, Maria Dewi Aryanda Aryanda Aryani Aryani Az Zahra, Ullayah Fathina Budhi Hascaryo Iskandar Budi, Agung Kuncoro Budiandru . Budiandru Budiandru Budiandru Budiandru Budiandru, Budiandru Cahyandaru, Paulus Chicie Cornellius, Josephin Cut Ita Zahara, Cut Ita Darmawan Apriyadi, Darmawan David Christian Dea Maulidta Deni Rahman Destriana, Rachmat Dhendra Marutho Dhia Rizki Atthar, Aura Dian Ayu Puspita Didiet Soediyoto Dini Cahyandari Dodi Mulyadi Ebeneser, Auriand Edi Hamdi Elmie, Elmie Erwin Erwin Faiq Madani Farah Salsabila Nazhifah Fatemma Azzahra Fathurahman, Akhmad Febrianto Febrianto, Febrianto Fiqriyah, Firra Firmasyah, Teguh Gorlyana, Winna Dwi Habsari, Safa Putri Hadisaputra Hadisaputra Hafnati, Nurul Halizah, Insani Nur Hani Septiani Hani Septiani Hendra Utama Hidayanti, Linna Ika Amalia, Ika Ilham, Ahmad Indah Mardiana Iqbal Hidayatsyah Noor Irma Oktaviani, Irma Irman Hermadi Ismartaya Ismartaya Ismartaya, Ismartaya Ismiati Nurul Habibah Janson Pangaribuan Jayawarsa, A.A. Ketut Juan William Juan William Kartini, Tini Kasmir Kasmir Kasmir Kasmir, Kasmir Khaqim Nurjawahir Khoerunnisa, Ririn Kindarto, Asdani Kurnia, Janu Yogi Lilianti, Ananda Lita Noveria Lukman Assaffat Luqman Assaffat Luqman Assaffat M. Azmi Lesmana Mala Septiani Malviyola el barqa Mamdukh Budiman Mardiana, Tina Meries Muhammad MEYDIA MEYDIA Mia Umniyyaatus Sa’adah Ibnu Nawawiyah Mohamad Arief Budiana Muallifah, Siti Muhammad Faisal Tuheteru Muhammad Munsarif Muhammad Sam'an Muhammad Sam’an Muhammad Takrim Munsarif, Muhammad Musa Alkadhim Alhabshy Musa Alkadhim Alhabshy Musa Alkhadim Alhabsy Musa Alkhadimi Alhabsy Musa Musa Najikha, Anggi Uswatun Najla Mahirah Asmedi Nawawiyah, Mia Umniyyaatus Sa’adah Ibnu Nina Lestari Nina Lestari Nopinus Andereas Purba Noviansyah, Marendra Nugroho, Pulung Adi Nugroho, Reesky Adi Nur Afni Safarina Nur Afni Safarina, Nur Afni Nur Hasanah Nur, Aufa Rafika Nurfalah, Siti Nurmantoro, Irvan Nurpuad, Ahmad Pambudi, Yoga Aditya Paradiba Paradiba Prameswary, Hanalia Pramuja Sigit Wahono Pulung Adi Nugroho Purba, Nopinus Andereas Purwa Saputra, Datep Qonita, Sarah Ramadhani, Arfido Ramadhani, Rima Dias Riaventin, Veterina Nosadila Rijal Wakhid Rizkillah Rilasanti, Estu Aulia Rini Alawiyah Rini Rini Risma Indriyanti Riyanto Riyanto Rizqia, Almira Roviuddin Roviuddin Rupiah, Sri Nikmatu Ryan Aldi Prasetiyo Sabana, Syofyan Hardi Safa Putri Habsari Safitri, Dina Sallza Azzahra, Ravica Sam’an, Muhammad Sarfudin, Slamet Siti Nurfalah Sobirin Sobirin Subagyo, Imam Suphita Yasoladdha Widjaja Suteja, Tanti Syaifani, M. Amin Tanti Suteja Taufik Hidayat Tedi Kurnia Tedy Herdian Teku Dede Ariyanto Tihurua, Nurul Inayah Titin Hasanah Titin Hasanah Tondi Alkadri Trisnawati, Nurul Ukiwandono, Ardian Usman Putranto Utomo, Cicilia San San Indah Nilla Utomo, Satrio Valenthreeas Hijriyana Victoria, Irene Wendy Sarasjati Widjaja, Suphita Yasoladdha Widodo Widodo Widodo Widodo Wijaya, Mirza Mahbub Willi Willi Willi, Willi Winahyu supriyatno Wulan, Indra Yara Andita Anastasya Yoga Aditya Pambudi Yudhatama, Thoriq Firza Yulian Alexander Yuniar, Mila Yusnaini Yusnaini Zikri, Afdhalul