Claim Missing Document
Check
Articles

Examining the Effects of Smart Destination Management on Tourists’ Satisfaction and Perceived Sustainability in Indonesia: A Structural Equation Model Khalik, Wahyu; Aini, Yulis Nurul; Azizurrohman, Muhammad
STI Policy and Management Journal Vol 10, No 1 (2025): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2025.419

Abstract

This study examines the influence of smart destination management on tourists’ satisfaction and perceived sustainability in six major destinations in Indonesia: Jakarta, Bandung, Yogyakarta, Malang, Bali, and Lombok. Using the Smart Tourism Destination (STD) framework, this study investigates the effects of smart tourism infrastructure, destination communication, and crowd management experience, with perceived destination accessibility as a mediator and tourists’ digital literacy as a moderator. A total of 380 valid responses were collected through a structured survey and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that the three core dimensions contribute significantly to enhance tourists’ satisfaction, with perceived accessibility serving as key mediator. Tourists’ satisfaction also strongly predicts perceived sustainability. Digital literacy moderates the smart services’ effectiveness, highlighting the importance of individual readiness. Multi-Group Analysis (MGA) results reveal that crowd management has a significantly stronger impact in islandbased destinations, suggesting the need for context-sensitive strategies. Theoretically, this study expands the STD framework by integrating individual and spatial dimensions. Practically, it offers insights for destination managers to invest in inclusive technologies, support digital literacy, and tailor approaches based on destination types. These findings support the development of smart and sustainable tourism, particularly in emerging economies like Indonesia.
Antecedents and effects of empowering leadership: A regional approach to disengagement and innovation Irwan, Andi; Budi, Rosdinaman; Zaitun, Cakra; Asrianto, Asrianto; Azizurrohman, Muhammad
Asian Management and Business Review Volume 5 Issue 2, 2025
Publisher : Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/AMBR.vol5.iss2.art5

Abstract

This study investigates how psychological safety and transformational leadership influence empowering leadership and, in turn, how empowering leadership fosters job satisfaction to reduce employee disengagement and promote innovative work behavior. Drawing on self-determination theory and social exchange theory, this research develops an integrated model in which job satisfaction and empowering leadership serve as key mediators. Furthermore, the study examines the moderating role of regional context, urban versus regional areas in Indonesia, in shaping the relationship between job satisfaction and disengagement. Data were collected from 500 employees across various industries using a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that both psychological safety and transformational leadership significantly enhance empowering leadership, which subsequently boosts job satisfaction. In turn, job satisfaction reduces disengagement and indirectly promotes innovative work behavior. Importantly, the negative effect of job satisfaction on disengagement is significantly weaker in urban areas than in regional areas. This study contributes to leadership and organizational behavior literature by highlighting the contextual importance of region in disengagement dynamics. It offers practical insights for managers seeking to cultivate innovation through empowerment and regional sensitivity.
A Comparative Study of Investments in Tourism, Health, Education, and Mining and its impact on Poverty Alleviation in West Nusa Tenggara Supiandi, Supiandi; Pramuja, Risky Angga; Masud, Riduan; Nahar, Faiza Husnayeni; Azizurrohman, Muhammad
Advances in Tourism Studies Vol. 1 No. 1 (2023): Advances in Tourism Studies
Publisher : Centre for Tourism Studies and Journal Publication of Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/ats.v1i1.7

Abstract

West Nusa Tenggara is one of the provinces in Indonesia that has been struggling with poverty for a long time. Over the years, the government and private sector have invested heavily in various sectors to improve the economic condition of the province. This paper compares the impact of investments in tourism, health, education, and mining on poverty alleviation in West Nusa Tenggara. The study used both qualitative method to analyze the data collected through surveys and interviews. The results indicate that investment in tourism and education has a more significant impact on poverty alleviation compared to investments in health and mining. The paper concludes by highlighting the need for the government and private sector to focus more on sustainable investments in tourism and education to improve the economic condition of West Nusa Tenggara.
Assessing Visitor Satisfaction and Service Quality at Impos Beach: A 2022 Study in North Lombok Regency Rizal Pratama, Rizal; Putra, Ida Nyoman Tri Darma; Azizurrohman, Muhammad
Advances in Tourism Studies Vol. 1 No. 3 (2023): Advances in Tourism Studies
Publisher : Centre for Tourism Studies and Journal Publication of Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/ats.v1i3.25

Abstract

This research explores the vital aspect of service quality in tourism development, focusing on Impos Beach located in Medana Village, Tanjung District, North Lombok Regency. With the aim of assessing visitor satisfaction, this quantitative descriptive study seeks to evaluate the quality of service at Impos Beach, a prominent tourist attraction in North Lombok Regency. The research employs a multi-method approach, utilizing questionnaires, interviews, observations, and documentation for data collection. A random sampling technique was used, resulting in 115 respondents out of a population of 28,800 visitors. Data analysis involved frequency analysis and average calculations. The collective results, derived from the assessment of five service quality variables comprising 14 question indicators, yielded an overall satisfaction score of 3.74, categorizing visitor satisfaction as 'satisfied.' This study offers valuable insights into the quality of service at Impos Beach, with implications for tourism management and development in the region. However, the study's limitations must be considered when interpreting the findings
Manfaat Program Melawan Rentenir Berbasis Masjid (Mawar Emas) terhadap Jama’ah Masjid Jamiatul Khair, Lombok Timur Supiandi, Supiandi; Azizurrohman, Muhammad; Habibi, Putrawan; Mashun, Mashun
Jurnal Ilmiah Mandala Education (JIME) Vol 8, No 2 (2022): Jurnal Ilmiah Mandala Education (April)
Publisher : Lembaga Penelitian dan Pendidikan Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jime.v8i2.3202

Abstract

Dalam mengurangi ketergantungan terhadap rentenir serta meningkatkan peran masjid untuk kemaslahatan umat, program Melawan Rentenir Berbasis Masjid (Mawar Emas) diluncurkan. Penelitian ini bertujuan untuk menilai manfaat yang telah dirasakan oleh penerima program Mawar Emas di Masjid Jamiatul Khair, Lombok Timur. Dengan menggunakan analisis kualitatif berdasarkan wawancara, observasi, dan dokumentasi, penulis menemukan bahwa program Mawar Emas setidaknya membantu penerima dana dalam beberapa hal. Pertama, bantuan berupa pendanaan diberikan untuk mengurangi ketergantungan terhadap rentenir. Kedua, pelatihan, dan pendampingan diberikan guna membantu penerima dana dalam mengembangkan usaha yang mereka jalankan. Pelatihan yang diberikan kepada penerima dana berdampak pada manajemen bisnis yang lebih baik sehingga berpengaruh terhadap peningkatan keuntungan. Program Mawar Emas pada Masjid Jamiatul Khair berjalan tanpa ada kendala seperti pembayaran macet atau kegagalan dalam bisnis.
Cultural Familiarity and Its Impact on Customer Satisfaction and Brand Awareness: A Study of Indonesian Restaurants in Taiwan Mujahida, Sitti; Remmang, Hasanuddin; Azizurrohman, Muhammad
Journal of Marketing Innovation (JMI) Vol. 4 No. 2 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jmi.v4i2.182

Abstract

Indonesian restaurants in Taiwan face significant challenges in gaining recognition among the local population and international patrons, primarily due to cultural differences and limited marketing efforts. This study investigates the impact of food quality, service quality, pricing strategy, and marketing initiatives on patron satisfaction and brand recognition of Indonesian restaurants in Taiwan. It also examines how cultural familiarity moderates these relationships. A structured survey was conducted among 400 international patrons who dined at Indonesian eateries in Taiwan. Data were analyzed using Structural Equation Modelling (SEM) with Partial Least Squares (PLS) and moderation analysis. Findings reveal that food quality and pricing strategy significantly enhance customer satisfaction, while service quality and marketing efforts do not. Cultural familiarity strengthens the positive effect of food quality on satisfaction. This study underscores the importance of maintaining high food quality, implementing effective pricing strategies, and leveraging cultural familiarity for Indonesian restaurant owners in Taiwan. The research highlights the role of cultural factors in customer perceptions, contributing to the discourse on marketing strategies in the competitive food industry. The sample's focus on foreign customers in Taiwan may limit the broader applicability of the findings. Future research should consider factors like ambiance, location, and menu diversity for a comprehensive understanding of customer satisfaction and brand awareness.
Cultural Sensitivity and Ambiance in Indonesian Restaurants: The Mediating Role of Customer Satisfaction on Retention in Taiwan Mujahida, Sitti; Fatmasari, Fatmasari; Azizurrohman, Muhammad
APMBA (Asia Pacific Management and Business Application) Vol. 13 No. 1 (2024)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2024.013.01.5

Abstract

This study explores the effects of food quality, service quality, pricing strategy, and ambiance on customer retention in Indonesian restaurants in Taiwan, with customer satisfaction as a mediating variable. This study also investigates the moderating role of cultural similarity in this relationship. A structured survey was conducted in a quantitative study design, collecting data from 400 international customers of Indonesian restaurants in Taiwan. Structural Equation Modeling (SEM) with Partial Least Squares (PLS) was used to analyze the data. The results showed that food quality and pricing strategy significantly increased customer satisfaction. In addition, service quality and ambiance had no significant contribution to customer satisfaction. Furthermore, cultural similarity strengthened the relationship between food quality and customer satisfaction. Finally, customer satisfaction had a significant effect on customer retention. This study provides important insights for Indonesian restaurant owners in Taiwan, emphasizing the important role of service quality and restaurant ambiance in addition to food quality and price to support customer satisfaction and thus increase customer retention. 
Ethics-Driven Competitiveness: The Role of Sharia Compliance in Enhancing Financial and Strategic Capabilities of Indonesian SMEs Suhirman, Gatot; Azizurrohman, Muhammad; Riqfi, Husni Muhammad; Abubakar, Herminawati
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.09

Abstract

Indonesia’s retail SMEs face growing pressure to maintain competitiveness amidst economic uncertainty and increasing demands for financial transparency. This study examines how internal strategic capabilities, specifically market orientation and strategic financial practices, shape competitive advantage, with a focus on the mediating roles of innovation, resource allocation, and financial reporting quality. It also explores how Shariah Compliance Orientation moderates the relationship between financial practices and reporting quality. A quantitative, cross-sectional survey was conducted with 500 SME owners and managers across Java, Sumatra, Bali, and Sulawesi. Structural Equation Modeling using SmartPLS 4 was applied to assess the hypothesized relationships. The findings confirm that both market orientation and strategic financial practices significantly enhance competitive advantage. Strategic financial practices are also found to improve financial reporting quality, positioning it as a vital intangible asset. Innovation and resource allocation further mediate the effects of internal capabilities on firm performance. Moreover, Shariah Compliance Orientation strengthens the influence of financial discipline on reporting outcomes. By integrating Islamic ethical principles into the Resource-Based View and Dynamic Capabilities Theory, this study provides a culturally grounded and practically relevant framework for enhancing SME competitiveness in emerging markets.
Covid-19 and the Decline in Investment in West Nusa Tenggara: Indonesia Dewayani, Eka Kadharpa Utama; Ginting, Yanti Mayasari; Azizurrohman, Muhammad; Pramuja, Risky Angga
EQUITY Vol 26 No 1 (2023): EQUITY
Publisher : Department of Accounting, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34209/equ.v26i1.5939

Abstract

This research examines the effects of the COVID-19 pandemic on investment in West Nusa Tenggara (NTB), Indonesia. Using a combination of quantitative data from the Republic of Indonesia's Investment Coordinating Board and qualitative data from the Head of the Office of Investment and One Stop Integrated Services, the study investigates investment realization by district and city, sector, and investor's country of origin. The analysis reveals that even prior to the COVID-19 outbreak, investment levels in NTB were declining due to a series of natural disasters, including an earthquake in 2018. The pandemic further exacerbated the decline in investment, with many investors opting to delay their investments in the region. However, some sectors such as mining, tourism, and transportation showed improvements during the period. The findings highlight the challenges faced by West Nusa Tenggara in attracting investment and achieving regional development goals. The study emphasizes the importance of understanding a region's potential and creating favorable investment conditions to stimulate economic growth. Keywords: Covid-19, Investment, NTB
GREEN HUMAN RESOURCE MANAGEMENT, EMPLOYEE BEHAVIOR, AND ORGANIZATIONAL INNOVATION: A MULTI-THEORETIC PATHWAY TO SUSTAINABLE COMPETITIVENESS Perwira, Iwan; Hernita, Hernita; Suardi, Suardi; Sose, Andi Tenry; Azizurrohman, Muhammad
Journal of Environmental Science and Sustainable Development Vol. 8, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

As sustainability imperatives reshape global tourism, this study investigates how Green Human Resource Management (GHRM) practices can serve as strategic levers for driving sustainability performance and competitive advantage within Indonesia’s tourism sector. Amid rising environmental expectations and regulatory mandates, the research integrates Social Learning Theory, the Resource-Based View, and Institutional Theory to construct and test a model that links top management support, green organizational culture, and regulatory pressure to GHRM adoption. Using a cross-sectional survey of 510 employees and managers across eco-certified tourism firms in five Indonesian destinations, the study employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze relationships among constructs. Findings revealed that GHRM practices foster both employee green behavior and organizational green innovation, two distinct internal mechanisms that jointly mediate the impact of HR systems on sustainability outcomes. These dual mediation pathways clarify how people-centered strategies transform environmental values into operational performance and market competitiveness. This study offers theoretical novelty by modeling the combined behavioral and innovation effects of GHRM in a service-based, emerging economy context. From a practical perspective, the results -provide insights for tourism regulators and business leaders that are seeking to align human resource strategies with China Sustainable Enterprise (CHSE) standards standards, green certifications, and Indonesia’s national sustainability agenda.
Co-Authors Abdul Haris Abdul Nasir Rachman Agusman Aini, Yulis Nurul Alip Suroto Aliza Hari Tanthowy Aminy, Muhammad Muhajir Ander Sriwi, Ander Andi Irwan Andi Tenry Sose Baharuddin, Sitti Mujahida Baiq Elbadriati Bawazir, Fatmah Cholid Budi, Rosdinaman Calvin Faza Deasy Silvya Sari Denny Bernardus Dessy Adelin Dewi Mustikasari Immanuel Djaya, Andi Amrullah Donny Juliandri Prihadi Dova Novita Eka Kadharpa Eka Kadharpa Utama Dewayani Eka Kadharpa, Eka El-badriati, Baiq Eric Harianto Erri Supriyadi Faiza Husnayeni Nahar Faiza Husnayeni Nahar Faiza Husnayeni Nahar Faridah Fatmasari Fatmasari Faza, Calvin Gapari, Muhamad Zaril Gatot Suhirman Gatot Suhirman Ginting, Yanti Mayasari Gladys Greselda Gosal Gunawan Bata Ilyas Gunawan Gunawan Habibi, Putrawan Hardiyono Hariono Hariono Hasanuddin Remmang, Hasanuddin Hatidja, St. Herminawati Abubakar, Herminawati Herminawaty Hernita, Hernita Hulfa, Ihyana Husna Karimah I Wayan Bratayasa Ida Nyoman Tri Darma Putra Ilmi, Sayyidah Hafidhatul Iwan Perwira Jamaliah Said Jamaluddin Jamaluddin Jamaluddin Jintan, Andam Rani Johari, Muhamad Jonnardi Jumriani, Jumriani Junko Alessandro Effendy Khairul Hamim Ladung, Fajar Lalu R. Ibnu Lia Rosida Lin, Yih-Ming Lukman Setiawan Mahsar Marhaendro Purno Marniatun Marniatun Mas'ud, Riduan Mashar Mashun, Mashun Masud, Riduan Mas’ud, Riduan Menny, Alviano Herbert Mohamad Najmudin Mufti Alam Adha Muh. Fadhel G Bata Ilyas Muhamad Ali Muhamad Yusup Muhammad Iskandar Muhammad Johari Muhammad Syafari Muhammad Syamsurrijal Mujahida, Sitti Ni Luh Sueni Ni Luh Sueni Widyanti Ni Putu Hendri Widiartini Novi Primita Sari Nurhidayanti S Pandjajangi, Andi Muhammad Ridho Yusuf Sainon Andi Putra, Ida Nyoman Tri Darma Putrawan Habibi Ramli Hatma Riduan Mas'ud Riduan Mas'ud Riduan Masud Riduan Mas’ud Riqfi, Husni Muhammad Risky Angga Pramuja Rizal Pratama, Rizal Rizal Rizal Pratama Rizky Angga Pramuja Romi Bhakti Hartarto Sabar Sabar Safroni Isrososiawan Septriani Septriani Siti Mujahida Sitti Mujahida Baharuddin Sitti Mujahida Baharuddin SRED, Moh. Akhtar Sri Ayu Lestari Sri Budi Cantika Yuli St. Hatidja suardi suardi Sudiyanti Sudiyanti Supiandi Supiandi Supiandi Supiandi, Supiandi Supriadi Supriadi Suroto, Alip Sutanto, Verrell Syafari, Muhammad Syahribulan Syahribulan, Syahribulan Syahruddin Syahruddin Tawakkal Baharuddin Teofilus Teofilus Thaha, Salmiyah Thanwain Thomas Stefanus Kaihatu Tiong, Piter Toreh, Fabio Ricardo Ulfi, Izzani Umi Farida Uwi Martayadi Uwi Murtayadi Wahyu Khalik Wang, Tz-Li Wibisono, Leonard Junio Wiwik Handayani Yadi Arodhiskara, Yadi Yasri Tarawiru Yoseva Maria Pujirahayu Sumaji Yulendra, Lalu Yulia Nur Hasanah Yusuf Setiawan Al-Qusyairi Zainal Arifin Zainal Arifin Zaitun, Cakra