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Anggraini, Putri
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Journal : JOURNAL OF Qualitative Health Research

 1 
Hubungan kualitas pelayanan prinsip home care dengan kepuasaan pasien perawatan luka Anggraini, Putri; Patria, Armen; Yuliani, Eka
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 5 No 3 (2025): July Edition 2025
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v5i3.957

Abstract

Background: The quality of home care services is an important factor in achieving patient satisfaction, especially for wound care patients. At the Mekar Arum Primary Inpatient Clinic, there is a need to assess the relationship between the quality of service provided and the level of patient satisfaction. Purpose: to analyze the relationship between the quality of home care service principles and wound care patient satisfaction at the Mekar Arum Primary Inpatient Clinic, Central Lampung, in 2024. Methods: The research method used was quantitative with a correlation design and cross sectional approach. The sample consisted of 39 respondents who were taken by total sampling. Data were collected through questionnaires measuring service quality and patient satisfaction. The results of the analysis showed that most respondents were aged 46-55 years, with the majority of female gender. The quality of service received by patients showed that 51.3% of respondents were satisfied, while 46.2% were very satisfied with the services provided. Results: The results of statistical tests obtained a significant relationship between service quality and patient satisfaction, with a P Value = 0.000 (p ≤ 0.05). Conclusion: Statistical tests using chi-square showed a p value = 0.000, which means there is a significant relationship between the quality of homecare services and patient satisfaction.   Keywords: Service Quality, Home Care, Patient Satisfaction, Wound Care.   Pendahuluan: Kualitas pelayanan home care menjadi faktor penting dalam mencapai kepuasan pasien, terutama bagi pasien perawatan luka. Di Klinik Pratama Rawat Inap Mekar Arum, terdapat kebutuhan untuk menilai hubungan antara kualitas pelayanan yang diberikan dan tingkat kepuasan pasien. Tujuan: Untuk menganalisis hubungan antara kualitas pelayanan prinsip home care dengan kepuasan pasien perawatan luka di Klinik Pratama Rawat Inap Mekar Arum, Lampung Tengah, tahun 2024. Metode: Metode penelitian yang digunakan adalah kuantitatif dengan desain korelasi dan pendekatan cross-sectional. Sampel terdiri dari 39 responden yang diambil secara total sampling. Data dikumpulkan melalui kuesioner yang mengukur kualitas pelayanan dan kepuasan pasien. Hasil analisis menunjukkan bahwa sebagian besar responden berusia 46-55 tahun, dengan mayoritas jenis kelamin perempuan. Kualitas pelayanan yang diterima pasien menunjukkan 51.3% responden merasa puas, sedangkan 46.2% menyatakan sangat puas terhadap pelayanan yang diberikan. Hasil: Hasil uji statistik diperoleh adanya hubungan yang bermakna antara kualitas pelayanan dengan kepuasaan pasien, dengan nilai P Value = 0.000 (p ≤ 0.05). Simpulan: Uji statistik menggunakan chi-square menunjukkan nilai p = 0.000, yang berarti terdapat hubungan signifikan antara kualitas pelayanan home care dengan kepuasan pasien.   Kata Kunci: Kualitas Pelayanan, Home Care, Kepuasan Pasien, Perawatan Luka
Co-Authors ., Faradika ., Renita Astri ahmad kamal, ahmad Aini, Mahsuri Aini, Muqsita Akiriningsih, Titik Amanda, Wilia Zulkifni Ana Susiati, Ana Ananda, Muhammad Rizky Anjani, Salsabila Apriliani, Liza Apriyanto, Bejo Apriyanto, Wahyudi Ardhiyanti, Virdiana Intan Arfatussalamah, Arfatussalamah Atika Sunarto Az-Zahro, Aisyah Aziza, Wafiq Azizi, Ainun Bahar, Sakila Bunga Aditi Daffa , Wijdan Dalimunthe, Nikmah Darmaesti Dean Amri, Ary DESTRIANA DESTRIANA, DESTRIANA Destriani, Destriani Dewi Novianti Dwi Sartika, Dwi Efa Rodiah Nur Eka Yuliani Enjelica, Celsia Eva Suryani Fachriza, Muhammad Rifqy Faradika, Faradika Faraditha, Sabrina Fardhani, Indra Febrianty, Febrianty Febryanti, Anisa Finarsih, Endang Ulfa Gilberto Silimalar, Juan Arthur Gulo, Nestiani Gunawan, Dika Andiana Sari Handayani, Misari Harahap, Ahmad Taufiq Harahap, Aulia Nurul Annisa Herni, Zulfiana Irawan, Ravika Putri Istianah, Iis Izzati, Normaily Dewi Juliani, Arsi Kurniawan, Heldi Lestari, Dinda Liana, Firza Lubis, Muya Syaroh Iwanda Maharani, Aliffa Manusama, Selma Safrina Markhomah, Wiwik Matondang, Sabrina Natasya Maulana Ali Maulidia, Eva Mu'in, Fathul MUHAMMAD ALI ADNAN Muji Gunarto Mulya, Dio Prima Muslimin Muslimin Mutiara Eka Puspita Nabila, Rossa Nasution, Asrindah Netty Merdiaty Noor Diani Novita, Elma Nurhaliza, Nurhaliza Nurhayati Nurhayati Pangastuti, Era Iswara Panjaitan, Miranda Patria, Armen Pradini, Aufa Ema Prasetyaningtyas, Pingkan Visionari Prasetyo, Andre Pratiwi Octasylva, Annuidya Rosyidta Puspasari, Rita Putra, Ramadhan Nugraha Putri Tunggal Dewi, Citra Putri, Gustiana Rahayu, Jihan Chandra Hesti Rahim, Rani Refia, Farah Audifa Renita Astri Renita Astri Reyhan, Edowardo Rina Rehayati Rizki Thoyyibah, Rahmah Salsabila, Tiara Sari, Dinda Aulia Sari, Intan Utna Septia Wulandari Septian, Bunga Shamara, Devina Siregar, Ihsan Mulia Sokawati, Nowita Ayu SRI ASTUTIK Sri Lestari Sularno Sularno Sularno, Sularno Tamba, Muller Theresia, Tiarma Talenta Tolubaw, Andrido Umu Da’watul Choiro Utnasari, Intan Victorian, Ahmad Richad Wahid, Abdurahman Wahyuni, Willia Wendi Boy Winarsih Winarsih Yunita Panca Putri, Yunita Yusfi, Herri Yuza, Windy Putri Zarwani, Moch. Zulfahmi . Zulfahmi Zulfahmi Zulkarnain Zulkarnain