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Djakasaputra, Arifin
Fakultas Ekonomi Dan Bisnis, Universitas Tarumanagara
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The Implementation of Customer Engagement Strategies through Social Media in SMEs Djakasaputra, Arifin; Stephanie, Hergian; Satriohantoro, Mikael
International Journal of Social Science and Community Service Vol. 3 No. 1 (2025): January
Publisher : CV. Proaksara Global Transeduka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70865/ijsscs.v3i1.60

Abstract

Customer engagement strategy emphasizes marketing activities to build good relationships with customers, with the aim of increasing customer loyalty, satisfaction, and retention. customer engagement can be improved through social media. The activity partner is engaged in the business of making songket cloth, as well as cracker snacks, located in Jambi. This activity aims to assist partners in increasing knowledge about customer engagement through social media. The activity method is carried out with training related to understanding customer engagement, social media, how partners relate to customers online, how partners can build good relationships with customers so that later it will have an impact on increasing sales. This strategy also helps partners increase customer loyalty and open a wider market for the business being carried out, training is carried out online using the zoom application. Through this activity, it is hoped that it can increase partners' knowledge in building long-term relationships with customers. The output of the activity is in the form of publications to journals and HKI (Intellectual Property Rights).
Analisis Faktor-Faktor yang Mempengaruhi Brand Loyalty pada Pengguna iPhone di Jabodetabek Farrellio, Fiore; Djakasaputra, Arifin
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 1 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i1.32971

Abstract

Seiring berkembangnya teknologi, handphone telah berkembang menjadi smartphone yang dapat digunakan dan dioperasikan seperti komputer. Saat ini handphone sudah tidak lagi dipandang sebagai barang mewah, namun sudah menjadi kebutuhan pokok bagi hampir semua kalangan. Persentase masyarakat Indonesia yang menggunakan handphone termasuk smartpone cenderung meningkat seiring perkembangan waktu. Jumlah pengguna smartphone yang terus bertambah akan meningkatkan jumlah merek yang tersedia di pasaran. Salah satu perusahaan smartphone yang menguasai pasar smartphone dunia adalah Apple dengan produk andalannya yaitu iPhone. Tujuan penelitian ini untuk mengetahui dan menguji secara empiris pengaruh brand experience terhadap brand loyalty melalui perceived quality dan brand trust sebagai variabel mediasi pada pengguna iPhone. Penelitian ini menggunakan data primer dengan menyebarkan kuesioner kepada pengguna iPhone di daerah Jabodetabek dengan jumlah sampel sebanyak 200 responden menggunakan metode non probability sampling dengan teknik purposive sampling. Metode analisis data dalam penelitian ini yaitu metode kuantitatif dengan menggunakan PLS-SEM, yang diolah dengan bantuan software SmartPLS versi 4.0.9.6. Hasil menunjukkan bahwa brand experience berpengaruh positif dan signifikan terhadap brand loyalty melalui perceived quality dan brand trust sebagai variabel mediasi pada pengguna iPhone di Jabodetabek. As technology develops, cellphones have developed into smartphones that can be used and operated like computers. Currently, cellphones are no longer seen as a luxury item, but have become a basic necessity for almost all groups. The percentage of Indonesians who use cellphones, including smartphones, tends to increase over time. The increasing number of smartphone users will increase the number of brands available on the market. One of the smartphone companies that dominates the world smartphone market is Apple with its flagship product, the iPhone. The aim of this research is to determine and empirically test the influence of brand experience on brand loyalty through perceived quality and brand trust as mediating variables for iPhone users. This research uses primary data by distributing questionnaires to iPhone users in the Jabodetabek area with a sample size of 200 respondents using a non-probability sampling method with purposive sampling technique. The data analysis method in this research is a quantitative method using PLS-SEM, which was processed with the help of SmartPLS software version 4.0.9.6. The results show that brand experience has a positive and significant effect on brand loyalty through perceived quality and brand trust as mediating variables for iPhone users in Jabodetabek.
Analisis Faktor-Faktor yang Mempengaruhi Niat Pembelian pada Skincare Ms Glow Saraliandra, Junita; Djakasaputra, Arifin
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 1 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i1.32987

Abstract

Dalam era globalisasi saat ini segala aspek telah berkembang pesat dalam berbagai aspek kehidupan salah satunya yaitu aspek industri. Terlebih lagi dengan adanya pola hidup konsumtif dalam masyarakat Indonesia maka akan memicu dan mendorong berbagai pertumbuhan industri yang membuat para pengusaha untuk menghasilkan barang maupun jasa untuk memenuhi permintaan yang semakin meningkat di Indonesia. Salah satu sektor industri yang mengalami pertumbuhan pesat dan peningkatan yang signifikan di era modern saat ini adalah sektor industri dalam bidang kosmetika, khususnya skincare. Pertumbuhan ini menjadi kesempatan berharga bagi industri kecantikan untuk terus berinovasi dan meningkatkan penjualan produk dengan mengikuti perkembangan dan perubahan tred secara konsisten. Penelitian ini bertujuan untuk menguji pengaruh online consumer review, social media marketing, dan celebrity endorsement terhadap purchase intention brand skincare lokal Ms Glow di wilayah Jakarta Barat. Dalam penelitian ini, sampel terdiri dari 250 responden yang belum pernah membeli atau menggunakan skincare Ms Glow. Metode non-probability sampling dengan teknik purposive sampling digunakan dengan cara menyebarkan kuesioner secara online melalui Google Form yang kemudian diolah menggunakan PLS-SEM. Hasil penelitian menunjukkan bahwa online consumer review, social media marketing, dan celebrity endorsement berpengaruh secara positif dan signifikan terhadap purchase intention brand skincare lokal Ms Glow di wilayah Jakarta Barat. In the current era of globalization, all aspects have developed rapidly in various aspects of life, one of which is the industrial aspect. Moreover, the existence of a consumerist lifestyle in Indonesian society will trigger and encourage various industrial growth which enables entrepreneurs to produce goods and services to meet the increasing demand in Indonesia. One of the industrial sectors that is experiencing rapid growth and significant improvement in the current modern era is the industrial sector in the cosmetics sector, especially skincare. This growth is a valuable opportunity for the beauty industry to continue to innovate and increase product sales by consistently following developments and trend changes. The study aims to examine the influence of online consumer review, social media marketing, and celebrity endorsement on purchase intention of local skincare brand Ms Glow in West Jakarta area. In this study, the sample consists of 250 respondents who had never purchased or used Ms Glow skincare products. A non-probability sampling method using purposive sampling technique was employed by distributing online questionnaires via Google Form, which were then processed using PLS-SEM. The results showed that online consumer review, social media marketing, and celebrity endorsement had a positive and significant effect on purchase intention of local skincare brand Ms Glow in West Jakarta area.
Combining Foodscape and Touristscape: International Tourism Marketing for Singapore and Batam Juliana, Juliana; Hubner, Ira Brunchilda; Indra, Febryola; Sianipar, Rosianna; Sitorus, Nova Bernedetta; Djakasaputra, Arifin
Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i2.2600

Abstract

The cities of Batam and Singapore are centers for tourist lovers, but official government authorities and destination marketing organizations tend to underestimate the potential of these destinations to be revisited by international tourists. In particular, there is little empirical research on international tourism, culinary tourism, and international marketing. This article aims to explore the scope of promotion of Batam and Singapore as culinary destinations. For the purpose of this research, A descriptive qualitative methodology using content analysis was developed to ascertain the relationship between food and tourism in the two places observed. using content analysis was developed to ascertain the relationship between food and tourism in the two observed places. The research method was carried out by conducting interviews and field observations. Data sources were obtained from interviews with Pokdarwis in Batam and tourists in Singapore. The research results stated the integration of Foodscape and Touristscape presents a promising avenue for international tourism marketing in both Singapore and Batam. These destinations possess rich culinary landscapes and diverse attractions that appeal to a wide range of travelers. By leveraging the synergy between Foodscape, which encompasses the culinary offerings reflective of their multicultural societies, and Touristscape, which includes the physical environment and attractions, Singapore and Batam can create compelling marketing strategies to attract international tourists. The combination of authentic culinary experiences, vibrant cultural attractions, and modern amenities positions both destinations as premier tourist destinations in the region.
Strategy Marketing Mix Born Neo Café at South Pontianak Cicilia Angelisca; Juliana Juliana; Arifin Djakasaputra
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 2 No. 2: Januari-Juni 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v2i2.1523

Abstract

Along with the development of the times, businesses or businesses engaged in the F&B industry, especially cafes, are growing rapidly. Café is no longer a place to buy food and drinks but also to fulfill one's social needs, namely to increase prestige and recognition. In Indonesia, the current Cafe business, especially in big cities, is growing rapidly, B-Neo Café is one of the cafes built in Pontianak City with a 5 star concept, the business feasibility study at Born-Neo Café aims to analyze whether Born-Neo Café Neo Café is worthy as a business or not based on strategy marketing mix. Based on all analysis and business aspects, including market and marketing aspects in implementing the marketing mix strategy, it can be concluded that Born-Neo Café is a viable and profitable business to run. Suggestions for further research can carry out a marketing strategy using business canvas model analysis, using porter's five forces analysis and strategies for determining segmenting, targeting, positioning.
Influence Of Website Quality And Augmented Reality To Purchase Intention With Satisfaction As Mediation Djakasaputra, Arifin; Juliana, Juliana; Pramezwary, Amelda; Lemy, Diena M
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i2.4117

Abstract

Through development technology, exists change method marketing from method conventional become technology. Marketing in a manner digital the more develop, Where all person avoid meeting stare advance And make majority resident Indonesia connected with Internet. Matter This made opportunity for digital marketing For develop in all industrial sectors, including the textile industry in Indonesia. This research is focused in the housing sector. Textile Marketing itself requires a dimensional approach service And product. Website And augmented reality is service digital Which can represent marketing in Textile industry. This research will use SOR theory ( Stimulus – organisms – Responses ). Where website quality etc augmented reality role as stimulus, customer satisfaction acts as an organism and purchase intention plays a role as responses . This study aims to determine the effect of Website quality and Augmented reality on Purchase intention both directly and indirectly (with mediation customers satisfaction ). Study This use method quantitative with questionnaire as tool collection data. Sample study is people Greater Jakarta with minimum age of 19 years and want to have a house in 8 years forward. Through this research it is known that website quality and Augmented reality have no significant effect on purchase intention directly. However, websites quality and Augmented reality have a significant influence on purchase intention by no means direct or with mediation customers satisfaction . Keywords: website Quality, augmented reality, Purchase Intentions
Family Business Resilience: A Systematic Literature Review on Crisis Management and Long-Term Success Arifin Djakasaputra; Juliana Juliana; Amelda Pramezwary; Diena M. Lemy
Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Vol 8, No 2 (2024): Oktober 2024
Publisher : Center for Research and Community Service (LPPM) University of Abulyatama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30601/humaniora.v8i2.5704

Abstract

Family businesses play a vital role in the global economy, yet their unique structure and dynamics often expose them to significant vulnerabilities, particularly during crises. This systematic literature review aims to explore the resilience of family businesses, focusing on how they manage crises and maintain long-term success. By analyzing a wide range of studies published between 2015-2024, this review identifies critical factors influencing family business resilience, including leadership succession, financial management, governance structures, and family dynamics. Furthermore, the study sheds light on the role of family values and culture in fostering resilience, offering insights into how family-owned enterprises can achieve sustainable growth amidst uncertainty. The findings contribute to the existing body of knowledge by providing a comprehensive overview of resilience-building strategies and their impact on the long-term survival of family businesses, serving as a valuable resource for researchers and practitioners in the field of family business management
Dampak Inovasi, Kesadaran Merek, dan Kualitas Produk terhadap Penjualan OPPO di Jabodetabek Veronica, Natasya; Djakasaputra, Arifin
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 2 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i2.34034

Abstract

Tujuan dari penelitian ini adalah untuk menentukan 1) pengaruh inovasi produk terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek 2) pengaruh kesadaran merek terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek 3) pengaruh kualitas produk terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek. Teknik pemilihan sampel yang digunakan dalam penelitian ini adalah non-probability sampling dengan teknik pengambilan sampel purposive sampling. Data dikumpulkan menggunakan kuesioner Google Form online dengan total 150 responden. Pengolahan data penelitian ini menggunakan SmartPLS 4.1.0.0. Sampel dalam penelitian ini adalah pengguna smartphone Oppo di Wilayah Jabodetabek. Hasil dari penelitian ini adalah 1) inovasi produk memiliki pengaruh positif dan signifikan terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek 2) kesadaran merek memiliki pengaruh positif dan signifikan terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek 3) kualitas produk memiliki pengaruh positif dan signifikan terhadap kinerja penjualan smartphone Oppo di Wilayah Jabodetabek sehingga ketiga variabel tersebut dapat memperkuat kesadaran kewirausahaan dan pola pikir kewirausahaan toko penjual Oppo. The purpose of this study is to determine 1) the influence of product innovation on the sales performance of OPPO smartphones in the Jabodetabek area, 2) the influence of brand awareness on the sales performance of OPPO smartphones in the Jabodetabek area, and 3) the influence of product quality on the sales performance of OPPO smartphones in the Jabodetabek area. The sampling technique used in this study is non-probability sampling with purposive sampling technique. Data were collected using an online Google Form questionnaire with a total of 150 respondents. Data processing in this study utilized SmartPLS 4.1.0.0. The sample in this study consists of OPPO smartphone users in the Jabodetabek area. The results of this study show that 1) product innovation has a positive and significant influence on the sales performance of OPPO smartphones in the Jabodetabek area, 2) brand awareness has a positive and significant influence on the sales performance of OPPO smartphones in the Jabodetabek area, and 3) product quality has a positive and significant influence on the sales performance of OPPO smartphones in the Jabodetabek area. Thus, these three variables can strengthen entrepreneurial awareness and the entrepreneurial mindset of OPPO retailers.
Faktor-Faktor Penentu Niat Membeli Online Konsumen E-Commerce Bukalapak di Jakarta Patty, Putri Syane; Djakasaputra, Arifin
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 2 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i2.34035

Abstract

Penelitian ini bertujuan untuk menguji pengaruh motivasi utilitarian, motivasi hedonisme, dan persepsi kemudahan penggunaan terhadap niat membeli. Sampel yang digunakan adalah 203 pengguna e-commerce Bukalapak di Jakarta. Metode purposive sampling digunakan dengan cara menyebarkan kuesioner yang kemudian diolah menggunakan PLS-SEM. Hasil penelitian ini adalah motivasi utilitarian, motivasi hedonisme, dan persepsi kemudahan penggunaan dapat mempengaruhi niat membeli. This study aims to examine the effect of utilitarian motivation, hedonism motivation, and perceived ease of use on purchase intention. The sample used of 203 Bukalapak e-commerce users in Jakarta. Purposive sampling method was used by distributing questionnaires, which were then processed using PLS-SEM. The results of this study are utilitarian motivation, hedonism motivation, and perceived ease of use can affect purchase intention.
STRATEGI BRANDING DAN PEMASARAN UNTUK DESA WISATA SAWARNA YANG BERKELANJUTAN Juliana, Juliana; Sihombing, Sabrina O.; Pramono, Rudy; Lemy, Diena M.; Hulu, Meitolo; Djakasaputra, Arifin
Jurnal Sinergitas PKM & CSR Vol. 9 No. 1 (2025): APRIL
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan kegiatan untuk memperkuat kapabilitas pemasaran dan branding di Desa Wisata Sawarna. Pelatihan ini diadakan untuk meningkatkan pemahaman dan keterampilan para pelaku pariwisata lokal dalam mempromosikan desa wisata Sawarna secara efektif dan berkelanjutan. Melalui program pelatihan ini, peserta dibekali dengan pengetahuan tentang konsep dasar branding, teknik pemasaran digital, penggunaan media sosial, dan strategi pengembangan konten yang menarik. Pendekatan praktis dan studi kasus diterapkan untuk memberikan gambaran nyata tentang tantangan dan peluang dalam pemasaran desa wisata. Pelatihan ini juga menekankan pentingnya menjaga kelestarian lingkungan dan budaya lokal dalam setiap aktivitas pemasaran, sehingga keberlanjutan pariwisata dapat tercapai. Dengan penerapan strategi yang tepat, diharapkan Desa Wisata Sawarna dapat meningkatkan jumlah kunjungan wisatawan, memperkuat citra positif di mata publik, serta mengoptimalkan potensi ekonomi lokal secara berkelanjutan. Hasil dari kegiatan ini diharapkan dapat menjadi fondasi yang kuat bagi pengembangan pariwisata yang lebih inovatif dan bertanggung jawab di Desa Wisata Sawarna, sekaligus menginspirasi desa-desa wisata lainnya untuk mengikuti langkah yang tepat dalam mengembangkan sektor pariwisata.
Co-Authors Afrilya, Bely Albert Albert Alimin, Erina Amelda Pramezwary Angleque, Britney Antonio, Ferdi Assaly, Arifin Avisca, Gemitalia B.M.A.S. Anaconda Bangkara Broto Mudjianto Bunga Aditi Chandra, Jimmy Chelsea Laurent Kurniawan Cherry Darmawan Christinio , Elizabeth Christinio, Elizabeth Cicilia Angelisca Darmawan, Cherry Darwan Tanady Diena Mutiara Lemy Djaja, Tara Clarisa Dwi Septi Haryani Eka Hendrayani Elyzabeth , Elyzabeth Erina Alimin Fachrurazi Fachrurazi Farrellio, Fiore Felix Leonardi Florensia Irena Frans Sudirjo Frenick Halim Gelion, Gelion George Nicholas Gunawan Prabowo Gunawan Prabowo, Gunawan Halim Putera Siswanto Hendrayani, Eka Hendriarto, Prasetyono Hubner, Ira B. Hulu, Meitolo Indra, Febryola Innocentius Bernarto, Innocentius Ivander, Axel James Austin Jayanti , Yunia Arinda Jayanti, Yunia Arinda Jefry Jefry Jessalonica , Chennan Jessica Novia Widjaja Jessica Virgiana Wijaya Jimmy Muller Hasoloan Situmorang Juliana Juliana Juliana Juliana Juliana Juliana, Juliana July Hidayat Luh Komang Candra Dewi Mahanani, Zenita Dian Mas’ad, Muhammad Aunurrochim Muhammad Tony Nawawi Nasib Nawawi, M.Tony Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nurmilah, Rina Patty, Putri Syane Pramezwary, Amelda Pramono, Rudy Puspita, Elizabeth Christinio Putri, Anggraini Prastika Putri, Nadira Aulia Putridita, Vicka Raden Mohamad Herdian Bhakti Rasyid , Ardiansyah Refaldy, Alvin Rico Candra Rocky Nagoya Rosianna Sianipar Rosmita Rasyid Rosyada, Maulin Amrina sabil sabil, sabil Sabrina O Sihombing Sandra Maleachi Sandra Maleachi Sanny Ekawati Saputra, Sonny Saraliandra, Junita Sardjana Orba Manullang Satriohantoro, Mikael Senduk, Gerda Annisa Sianipar, Rosianna Silvia Ekasari Sitorus, Nova Bernedetta Situmorang, Jimmy Muller Hasoloan Sjarifudin, Veronica Sonny Saputra Sri Aprianti Tarigan Stephanie, Angelina Stephanie, Hergian Suandi, Calista Devana Syahri, Anggun Aisyah Tan, Catherine Ardelia Tanti Widia Nurdiani Theng, Bestadrian P Theng Tjakra, Nathanael Valentina Veronica, Natasya Wijaya, Andriano Wiwik Handayani YUNIARWATI YUNIARWATI