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Pengaruh Prinsip Good Governance dan E-Service terhadap Kepuasan Masyarakat dalam Menggunakan Aplikasi Mobile JKN di Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Cabang Kota Ambon Mansur, Nadhia Safira; Selanno, Hendry; Madjid, La
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.338

Abstract

This study examines the influence of good governance principles and e-service quality on public satisfaction in using the Mobile JKN application at BPJS Health, Ambon City Branch. The rapid development of digital public services requires government institutions to ensure that technology-based services are supported by effective governance practices. This research aims to analyze how the implementation of good governance and the performance of digital services contribute to users’ perceptions and satisfaction with the Mobile JKN application. A quantitative approach was employed using multiple linear regression analysis to assess the relationship between the independent variables and public satisfaction as the dependent variable. The results indicate that good governance has a significant positive effect on public satisfaction (β = 0.421; t = 5.701; Sig. = 0.000), as does e-service quality (β = 0.510; t = 6.909; Sig. = 0.000). Simultaneously, good governance and e-service quality significantly influence public satisfaction, as evidenced by an F-value of 145.328 with a significance level of 0.000. The coefficient of determination (R²) of 0.861 indicates that 86.1% of the variation in public satisfaction can be explained by the two independent variables, while the remaining 13.9% is influenced by other factors outside the model. These findings highlight that the integration of sound governance practices and high-quality digital services is essential for improving user satisfaction in technology-based public health services. Strengthening governance mechanisms and continuously enhancing digital service performance are therefore crucial strategies for increasing public satisfaction with the Mobile JKN application.
Analysis of the Professionalism of Civil Servants (PNS) In the Elementary School Development Division at the South Buru Regency Education Office Zulfian, Zulfian; Laurens, Samson; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5138

Abstract

This study aims to analyze the professionalism and inhibiting factors of Civil Servants (PNS) in the Elementary School Development Division at the Education Office of South Buru Regency. The research method used is descriptive qualitative. Data were collected through interviews, observations, and documentation. The data were analyzed using the interactive qualitative data analysis model of Miles and Huberman. The results of the study show that the level of professionalism of Civil Servants in the Elementary School Development Division is generally categorized as fairly good, but not yet optimal. The inhibiting factors of employee professionalism in the Elementary School Development Division are multidimensional and originate from both internal and structural aspects of the organization. These include uneven employee discipline, unbalanced technical competencies, employee work motivation, unequal workload distribution, and weak internal supervision.
STRATEGI PENCEGAHAN DAN PENANGANAN STUNTING DENGAN PENDEKATAN PENTAHELIX BERBANTUAN ANALYSIS HIERARCHY PROCESS DI KECAMATAN SERAM BARAT Akollo, Bertje; Ohoiwutun, Stanislaus Kostka; Selanno, Hendry
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 1 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v2024i1.1796

Abstract

This study aims to formulate a strategy for preventing and handling stunting with a pentahelix approach assisted by analysis hierarchy process in West Seram District. This study was designed in a quantitative form and used a survey method. The respondents of this study consisted of officers involved in the strategy for preventing and handling stunting in West Seram District, as many as 5 academics from the field of social welfare science and the field of public administration as many as 5 people, stunting observer communities as many as 2 people, the government (1 Health Office and 1 Bappeda) and 2 information media. . The data analysis used was AHP analysis which is an analysis method used to determine the priority order of a plan. The results of the study concluded that preventing and handling stunting in West Seram District requires a holistic and strategic approach, considering the complexity of the challenges faced. Weaknesses such as ineffective coordination, inaccurate data, and low public awareness must be addressed immediately through short-term strategies such as strengthening multi-sectoral cooperation, public awareness campaigns, and data updates. These steps will provide a strong foundation for broader interventions, while increasing public participation in supporting stunting programs. Cross-sector collaboration involving the media, celebrities, the private sector, and local communities is also key to driving rapid and effective behavioral change.
Pengaruh Kepemimpinan Etis terhadap Kinerja Adaptif Pegawai: Peran Mediasi Etos Kerja pada Kantor Kecamatan Kairatu Kabupaten Seram Bagian Barat Lekawael, Marcoroy; Selanno, Hendry; Pattimukay, Hengky Virgo Richardo
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.429

Abstract

This study aims to analyze the influence of ethical leadership on employees' adaptive performance with work ethic as a mediating variable in the Kairatu District Office, West Seram Regency. The research approach used is quantitative, associative with survey data collection with cross-section data types. The population used in this study were all employees of the Kairatu District Office, West Seram Regency, totaling 46 people. The sample is part of the number and characteristics possessed by the population. The sampling method is full sampling. Data were analyzed by path analysis. The results of the study concluded that ethical leadership was proven to have a positive and significant influence on the adaptive performance of employees in the Kairatu District Office, West Seram Regency, both directly and through work ethic as a mediating variable. In addition, ethical leadership also has a positive and significant effect on employee work ethic, which in turn directly improves their adaptive performance. This shows that ethical leadership not only encourages a high work ethic but also strengthens employees' adaptability in facing changes and challenges in the workplace.
Implementasi Asta Cita Dalam Kebijakan Pembangunan Daerah di Kecamatan Kairatu Kabuapeten Seram Bagian Barat Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5422

Abstract

This study examines the implementation of regional development policies in Kairatu District, West Seram Regency, aligned with Asta Cita principles, evidence-based approaches, and local potential. The findings indicate that Asta Cita has been integrated into regional planning documents and translated into district programs through participatory mechanisms. Evidence-based policy implementation relies on statistical data, sectoral reports, and village-level data to ensure alignment with community needs. Local potential, particularly in agriculture, fisheries, and plantations, serves as the foundation for contextual and relevant development policies. Program implementation is supported by performance indicators and the role of district officials as mediators between regency policies and local conditions. Success is driven by governmental commitment, community participation, and institutional synergy, while constraints include limited budgets, infrastructure, human resource capacity, and social participation. The study recommends strengthening officials’ capacity, improving data quality, upgrading infrastructure, and expanding community involvement to achieve more effective and sustainable development.
Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency Muhammad Isa Pelu; Hendry Selanno; Jeanly Waisapy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2788

Abstract

Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
INTERNAL OVERSIGHT, TRANSPARENCY, AND INSPECTORATE EFFECTIVENESS: EVIDENCE FROM THE MONITORING CENTER FOR PREVENTION (MCP) IN MALUKU PROVINCE Rizal; Aminah Bahasoan; Hendry Selanno
SOSIOEDUKASI Vol 14 No 4 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i4.6635

Abstract

This study investigates the extent to which internal oversight and administrative transparency influence the effectiveness of the Maluku Provincial Inspectorate in supporting the achievement of the Monitoring Center for Prevention (MCP) program. Strengthening internal control systems and improving transparency is crucial for ensuring accountable governance and preventing administrative irregularities. Using a quantitative associative design, the study surveyed 105 Inspectorate personnel through structured Likert-scale questionnaires. Data were analyzed using instrument validity tests, reliability tests, classical assumption testing, and multiple linear regression. The results show that internal oversight has a strong and significant positive effect on Inspectorate effectiveness, demonstrating its central role in improving compliance, minimizing risks, and supporting MCP performance. Administrative transparency also exerts a significant positive influence, although to a lesser degree, indicating that accessible information systems and open documentation enhance monitoring accuracy. Simultaneously, both variables significantly predict Inspectorate effectiveness, confirming the importance of integrated internal control and transparency frameworks. This study contributes empirical evidence to public governance research and highlights the need to reinforce control mechanisms and transparency practices to improve MCP achievements in regional government institutions.
EVALUATION OF THE QUALITY OF PROGRAM AND ACTIVITY PLANNING AT THE SOCIAL AFFAIRS OFFICE OF MALUKU PROVINCE: A DATA-BASED PARTICIPATORY PLANNING PERSPECTIVE Alfa Maximille Tutuhatunewa; Wahab Tuanaya; Hendry Selanno
SOSIOEDUKASI Vol 15 No 1 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i1.6984

Abstract

This study examines the quality of program and activity planning at the Social Affairs Office of Maluku Province from a data-based participatory planning perspective. High-quality planning is essential for ensuring that social welfare programs are effective, efficient, and responsive to real community needs, particularly in a geographically dispersed and socially diverse region such as Maluku. Using a qualitative research approach, data were collected through in-depth interviews, direct observation, and document analysis involving key planning actors within the institution. The findings indicate that planning practices have increasingly incorporated stakeholder participation and the use of social data to identify priority issues and design targeted interventions for vulnerable groups. Participatory mechanisms involving government units, community representatives, and traditional leaders contribute to greater contextual relevance and policy alignment. In addition, the utilization of integrated social data supports more evidence-based decision-making and program justification. However, the study also reveals several challenges, including limited depth of stakeholder involvement in decision-making, inconsistencies in data quality and integration, uneven analytical capacity among planners, and weak feedback follow-up mechanisms. These constraints limit the full realization of participatory and data-driven planning as a strategic tool for social development. The study concludes that strengthening institutional capacity, improving data governance, and enhancing inclusive participation are critical to improving planning quality and ensuring sustainable social welfare outcomes in Maluku Province.
AKUNTABILITAS PENGELOLAAN ALOKASI DANA DESA DI KECAMATAN PULAU HARUKU KABUPATEN MALUKU TENGAH Vera Rasviana; Mohamad Arsad Rahawarin; Hendry Selanno
FisiPublik: Jurnal Ilmu Sosial dan Politik Vol. 10 No. 2 (2025): NOVEMBER
Publisher : Social and Political Sciences Faculty, Widya Gama Mahakam Samarinda University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/fpb.v10i2.3801

Abstract

This study aims to analyze the accountability of village fund allocation management in Pulau Haruku District, Central Maluku Regency. The research approach used is a qualitative approach. The informants of this study are officials who contribute to the management of Village Fund Allocation in Pulau Haruku District, Central Maluku Regency. In addition, the author conducted in-depth interviews with key informants, namely community leaders. The researcher used an interactive analysis model from Miles & Huberman by conducting data reduction, data presentation and drawing conclusions. The results of the study concluded that planning, implementation, accountability, administration to reporting the use of ADD in Pulau Haruku District were carried out through the Village Deliberation process and community supervision, which guaranteed transparency, efficiency, and accountability in fund management. This process strengthens community trust in the village government, ensures that ADD is used according to regulations for village welfare, and supports the sustainability of the ADD program in the future. Accountable administration and timely reporting are key to building public trust in the use of village funds.
Structural Model of Antecedents and Consequences of Inpatient Satisfaction at dr. M. Haulussy Ambon Regional Hospital Luhulima, Vinsa Delia; Zacharias, Tehubijuluw; Selanno , Hendry
Jurnal Pendidikan Indonesia Vol. 6 No. 1 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i1.6521

Abstract

This study aims to analyze the structural model of antecedents and consequences of inpatient satisfaction at RSUD dr. M. Haulussy Ambon. The research approach used is quantitative, associative with cross-section data collection, and ex post facto methods. The population used in this study were all non-BPJS inpatients at RSUD dr. M. Haulussy Ambon during June-August 2024. The sample determination was purposive as many as 100 non-BPJS inpatients at RSUD dr. M. Haulussy Ambon. Data were analyzed using path analysis.The results of the study indicate that (1) the patient satisfaction variable empirically becomes an intervening variable that is able to mediate service quality, hospital image and price perception towards the trust and loyalty of inpatients; (2) patient satisfaction variables do not only act as independent or dependent variables but are able to act as variables that are able to mediate the involvement of antecedent variables to consequence variables; (3) service quality, hospital image and price perception are antecedent variables to patient satisfaction: (4) inpatient trust and loyalty are consequence variables of patient satisfaction.
Co-Authors Adriana Padang Ahmad Rosandi Sakir Aknes Melani Nunumete Akollo, Bertje Alan Julian Putra Komala Alyona Alfa Maximille Tutuhatunewa Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, A. Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Dortje L Y Lopulalan Firdausi, Hasan Hakim Talaohu, Rahman Hamid, Alwin La Hamin, Kamsal Haurisa, Herry Men Carl Hukul, Wiwin J.A. Ufie Jeanly Waisapy Jeanly Waisapy Jeanly Waisapy Johan Lubis, Rilla Anggriani Johar Isnain Jonferdinan Saragih Julia Th Patty Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid LAURENS, SAMSON Leasa, Elsa Lekawael, Marcoroy Lubis, Rilla Anggriani Johan Luhulima, Vinsa Delia Madjid, La Madubun, J. Madun, Hikmawaty Mansur, Nadhia Safira Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike. J. Rolebessy MOHAMAD ARSAD RAHAWARIN Muhammad Isa Pelu Muhammad Putra Lumaela Myla Libran, Resya Nahuway, Julis Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pentury, Emeria Petronela Sahetapy Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahmah, Annisa Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rizal Rolobessy, Mike J Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Soselisa, Pieter S. Soulissa, Fandi Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. Umar, Syarif V.R Pattimukai , Hengky Vera Rasviana Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias , Tehubijuluw Zacharias, Tehubijuluw Zainal Abidin Rengifurwarin Zulfian Zulfian