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All Journal Indonesia Medicus Veterinus Jurnal Sains dan Teknologi Jurnal Teknologi Informasi dan Ilmu Komputer PEDAGOGIA JURNAL PENDIDIKAN TAMBUSAI YUME : Journal of Management Health Information : Jurnal Penelitian ARSY : Jurnal Aplikasi Riset kepada Masyarakat Bioscientist : Jurnal Ilmiah Biologi Renjana Pendidikan Dasar Jurnal Bina Pengabdian Kepada Masyarakat Almufi Jurnal Pengabdian kepada Masyarakat Pedagogy : Jurnal Pendidikan Matematika Journal of Engineering and Information Technology for Community Service JOMLAI: Journal of Machine Learning and Artificial Intelligence Inisiasi Jurnal Pendidikan Agama Islam Vokatek : Jurnal Pengabdian Masyarakat Journal of Social Contemplativa Promotor: Jurnal Mahasiswa Kesehatan Masyarakat JOURNAL OF Qualitative Health Research & Case Studies Reports Triwikrama: Jurnal Ilmu Sosial Journal of Education Religion Humanities and Multidiciplinary Neraca Manajemen, Akuntansi, dan Ekonomi Jurnal Pengabdian Nasional (JPN) Indonesia Prosiding Seminar Nasional Unimus Jurnal Kesehatan Marendeng Journal of Economics Education JIEP: Jurnal Ilmu Ekonomi dan Pembangunan CJPP
Putri, Adelia
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Journal : JOMLAI: Journal of Machine Learning and Artificial Intelligence

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Analysis of Customer Satisfaction Levels in Purchasing Plastic Flower Crafts in Pematangsiantar using the Rought Set method Putri, Adelia; Lubis, Aditya Rifki; Anarki, Lintang Lantang Jagad
JOMLAI: Journal of Machine Learning and Artificial Intelligence Vol. 2 No. 2 (2023): June
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/jomlai.v2i2.2888

Abstract

Customer satisfaction is a key indicator in assessing the quality of service and a product, reflecting the extent to which customer expectations are met after purchasing or interacting with a product.This study applies the Rought Set algorithm to analyze customer satisfaction based on condition attributes such as Flower Type, Color, Size, Price and Quality, with the decision attribute being the Satisfaction Level.The research data was conducted by means of a field survey by distributing questionnaires to a sample of customers in Pematangsiantar.The data classification process was carried out with the Rosetta application. The research resulted in 13 reductions with 116 rules connecting the condition attributes and the level of satisfaction.The results show that the Rought Set algorithm can perform the classification quite well.The conclusion of this study is to use the Rought Set algorithm in classifying the level of satisfaction in purchasing plastic flower crafts for customers in Pematangsiantar.This research is important with the aim of developing the level of customer satisfaction in purchasing plastic flower crafts in Pematangsiantar such as product quality, and the Rought Set algorithm is useful in analyzing the level of customer satisfaction.
Co-Authors Adianto Adianto Agusmita, Dea Agustin, Melandia Aikatulhisan, Jihan Anak Agung Gde Oka Dharmayudha Anarki, Lintang Lantang Jagad Andi Nur Fadilah Anfira, Danita Kurnia Anshory, Jamil Ari Wibisono, Nyekti Arief, Hidayatul Ayuningtyas, Pridawanti B, Muh Fikram Baskoro Adi Prayitno Batubara, Rini Warahmah Darmayanti Darmayanti Dewi, Alia Purwati E Ngestirosa Endang Woro Kasih Fahrurozi, Zidhan Muhammad Fajrina, Putri Fatmah Dhafir Fauziah Syifa Haurani Fazira, Era Fernanto, Hanny Wulandari Fitri Ramdhani Harahap Fitri, Zafira Ilma Greace Patandianan Gulö, Ingatan Gunawan, Windi Hamsal, Hamsal Harahap, Muhammad Irwandi Hartama, Dedy Herawati Hery Widijanto Hidayat Hidayat Imansa, Syahdam Jihantari, Dwi Khoirunnisa, Munia Fitria Kurniasih, Anisah Lestari, Bela Ayu Lubis, Aditya Rifki Luh Made Sudimartini Mahesa, Hakim Zoelva Mardiana, Raseta Masyithah, Ruhul Maulana, Alfian Maulani, Ully Indah Muqtadir Fajar Murhan, Al Nadira, Anisa Putri Nanda, Meutia Nilam Sari Novendra, Novendra Nur, Farid Ramzi Nurhambali, Muhammad Rizky Nurhayati Nurhayati Nurina Dyah Larasaty, Nurina Dyah Oviana, Yuni Panggabean, Hikmah Tin Pasandaran, Rio Fabrika Pradana, Arjuna Putra Purba, Khairunnisa Insani Putra, A. Vahry Lilam Putra, Reza Adha Putri, Ella Meiza Qodriani, Laila Ulsi Raharja, Chandra Khahendra Edwin Rahmattullah, Rahmattullah Rahmi, Salsabila Dwi Raihan, Ahmad Fitra Ramadan S, Suci Aulia Raya Agni Rifda, Khairun Rani Mawa Ritonga, Sela Rizki, Akbar Ryan Juminta Anward Salsabila, Salsabila Sandy Pratama Sani, Ratna Tiara Santos, Hezron Alhim Dos Saodin, Saodin Sarah Sarah, Sarah Sari, Herlini Puspika Sari, Meirita Satwika, Yohana Wuri Siregar, Anisa Putri Siregar, Siti Romaito Siti Aisyah Siti Fatonah Siti Syuhada Solikhun Solikhun, Solikhun SR, Rachmasari Suhendra, Atom Sukri, Al Sutrisnawati Mardin Suwarso, Dhiya Khalishah Tsany Syafran Arrazy Syech Zainal Tanjung, Putri Keza Hidayah Tiara Ramadhani Trixie Salawati Vitasari, Erlia Nur Wahidah Nasution Yenni Angraini Yulianti, Dena Zahra, Klisa Putri Zidan, Muhammad