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All Journal JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen Jurnal Ekonomi & Studi Pembangunan EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis UNEJ e-Proceeding Kinerja: Jurnal Ekonomi dan Manajemen Akuntabel : Jurnal Ekonomi dan Keuangan JURNAL MANAJEMEN Alignment: Journal of Administration and Educational Management Jurnal Manajerial JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia MBA: Journal of Management and Business Aplication BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Quantitative Economics and Management Studies Ilomata International Journal of Social Science Jurnal Muhammadiyah Manajemen Bisnis (JMMB) International Journal of Management Science and Information Technology (IJMSIT) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Accountia Journal (Accounting, Trusted, Inspiring and Authentic Journal) Journal MISSY (Management and Business Strategy) Relasi : Jurnal Ekonomi IIJSE Jurnal Pengabdian Masyarakat Manage Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Pengabdian Masyarakat IPTEKS
Martini, Ni Nyoman Putu
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Moderating Role of Gender: Collaboration of Brand Image, Service Quality, and Brand Trust in Increasing Student Loyalty Through Satisfaction Abdillah, Yusuf; Qomariah, Nurul; Martini, Ni Nyoman Putu; Sobirov, Bobur
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.2.08

Abstract

The increasing competition in higher education has prompted Muhammadiyah University of Jember to introduce the new program innovation, Recognisi Pembelajaran Lampau (RPL). To ensure the sustainability and growth of the program and contribute positively to society, understanding student loyalty is crucial for educational institutions. The purpose of this study is to examine the impact of brand image, service quality, and brand trust on student loyalty, with satisfaction serving as an intervening variable. This study method used is a quantitative survey with data collected through questionnaires. The respondents in this study were 144 students of the RPL program at Universitas Muhammadiyah Jember. Data analysis was performed using Structural Equation Modeling (SEM) with WarpPLS 8.0 software to test the relationships between the variables studied. The results show that brand image, service quality, and brand trust have a positive and significant influence on student satisfaction. Additionally, student satisfaction has a significant influence on student loyalty. Although brand image and service quality do not have a direct influence on loyalty, satisfaction as an intervening variable plays an important role in mediating the relationship between brand image, service quality, and brand trust with student loyalty. These findings provide practical implications for educational institution managers to improve brand image, service quality, and brand trust in order to enhance student satisfaction. By improving these three aspects, it is expected that students will be more loyal and have a higher commitment to their educational institution through mediated satisfaction. Through student loyalty, the marketing of educational programs can also be more efficient and effective for prospective new students.
Peran Financiall Distress Sebagai Variabel Mediasi Dalam Ratio Keuangan Pengaruhnya Terhadap Firm Value Martini, Ni Nyoman Putu; Firmansyah, Ichwan Gayuh; Susbiyani, Arik
Jurnal Manajemen dan Bisnis Indonesia Vol. 9 No. 1 (2023): Edisi Bulan Juni
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v9i1.423

Abstract

Firm value merupakan value yang mencerminkan berapa harga yang mampu dibayar oleh investor untuk suatu corporations. karena firm value dapat memberikan kemakmuran yang maksimal bagi pemegang saham secara maksimum apabila harga saham meningkat. Penelitian ini bertujuan untuk mengetahui pengaruh rasio keuangan liquiditas, leverage, profitabilitas terhadap financial distress dan firm value. Corporations kelapa sawit yang terdaftar di Bursa Efek Indonnesia tahun 2015-2020 merupakan populasi dari penelitian ini. Sedangkan metode purpposive sampling, merupakan tehnik yang dipakai dalam pengambilan sample. Teknnik analis data menggunakann Structural Eqquation Moddelling (SEM) Warrp PLS 7,0. Hasil penelitian menunjukkan bahwa liquditas berpengaruh positif dan tidak signifikan terhadap firm value. Leverage dan financial distress secara terpisah berpengaruh positif dan signifikan terhadap firm value. Profitabilitas berpengaruh negatif tetapi tidak signifikan terhadap firm value.. Liquiditas berpengaruh positif dan signifikan terhadap financial distress. Leverage berpengaruh negatif dan signifikan terhadap financial distress. Profitabilitas berpengaruh positif dan signifikan terhadap financial distress. Liquiditas berpengaruh positif dan signifikan terhadap firm value yang dimediasi financial distress. Leverage berpengaruh negative dan signifikan terhadap firm value yang dimediasi financial distress. Profitabilitas berpengaruh positif dan signifikan terhadap firm value yang dimediasi oleh variable financial distress
Study Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Intervening Pada Layanan Rawat Jalan Di Rumah Sakit Paru Jember Martini, Ni Nyoman Putu; Rochmah, Ainur; Susbiyani, Arik
Jurnal Manajemen dan Bisnis Indonesia Vol. 9 No. 2 (2023): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v9i2.463

Abstract

Pelayanan menjadi hal yang sangat perlu untuk dibahas karena pelayanan yang diberikan oleh penyedia jasa kesehatan secara langsung dirasakan oleh pasien sehingga bila terdapat sedikit kelalaian dalam menangani pasien dapat berdampak buruk bagi pasien dan bagi penyedia jasa kesehatan itu sendiri. Penelitian ini dilakukan di lingkungan Rumah Sakit Paru Jember. Jumlah sampel pasien Rumah Sakit Paru Jember yang diambil sebanyak 339 orang pasien. Penelitian ini dapat dikatakan menggunakan metode random sampling. Analisis data dan permodelan persamaan struktural dengan menggunakan software Smart PLS 4.0. Tujuan penelitian ini adalah untuk mengetahui apakah pengaruh citra merek dan kualitas layanan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel intervening pada layanan rawat jalan di Rumah Sakit Paru Jember memiliki pengaruh yang signifikan. Hasil uji menunjukkan citra merek berpengaruh signifikan terhadap kepuasan pasien Rumah Sakit Paru Jember. Kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien Rumah Sakit Paru Jember. Citra Merek berpengaruh positif dan signifikan terhadap loyalitas pasien Rumah Sakit Paru Jember. Kualitas layanan berpengaruh signifikan terhadap loyalitas Pasien Rumah Sakit Paru Jember. Kepuasan Pasien berpengaruh positif dan signifikan terhadap loyalitas Pasien Rumah Sakit Paru Jember. Kualitas Layanan berpengaruh signifikan terhadap Loyalitas Pasien Rumah Sakit Paru Jember melalui Kepuasan Pasien. Citra merek berpengaruh positif dan signifikan terhadap loyalitas Pasien pada pasien Rumah Sakit Paru Jember melalui kepuasan Pasien.
Analisis Pengaruh Pengembangan Sumber Daya Manusia Dan Pengawasan Terhadap Kinerja Pegawai Pada Dinas Kesehatan Kabupaten Bondowoso Dewi, Herlyana; Martini, Ni Nyoman Putu; Thamrin, Mohammad
Jurnal Manajemen dan Bisnis Indonesia Vol. 10 No. 2 (2024): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jmbi.v10i2.1569

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis secara parsial maupun simultan pengaruh pengembangan sumber daya manusia dan pengawasan terhadap kinerja pegawai Dinas Kesehatan Kabupaten Bondowoso. Jumlah sampel penelitian ini adalah 124 responden. Teknik analisis yang digunakan adalah regresi sederhana dengan menggunakan SPSS 24.0. Hasil analisis data menunjukkan bahwa secara parsial variabel pengembangan sumber daya manusia berpengaruh signifikan terhadap kinerja pegawai, secara parsial variabel pengawasan berpengaruh signifikan terhadap kinerja pegawai, secara simultan, pengembangan sumber daya manusia dan pengawasan berpengaruh signifikan terhadap kinerja pegawai.
The Moderating Role of Age: The Influence of Service Quality and Word of Mouth on Customer Loyalty with Trust as an Intervening Variable in the Banking Industry Qomariah, Nurul; Andhika, Stanly Reza; Herlambang, Toni; Martini, Ni Nyoman Putu; Sari, Mutiara Dwi
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.14

Abstract

The increase in customers who experience delays and bad debts indicates a challenge in maintaining the quality of customer relationships and loyalty, despite the bank's success in attracting new customers. Although the number of customers continues to increase, the rise in arrears and bad debts suggests potential issues in customer relationship management. Therefore, the purpose of this study is to determine and analyze the effect of service quality and word of mouth on customer loyalty at the BRI Jember Branch, with customer trust serving as an intervening variable. This study method employs a descriptive quantitative approach, utilizing Structural Equation Modeling (SEM) data analysis techniques processed with the WarpPLS 8.0 Application. The population in this study was 531,266 customers. The study comprised 400 research samples, selected using a purposive sampling technique. The results showed that service quality and word of mouth had a significant effect on customer trust at the BRI Jember Branch. Service quality, word of mouth, and customer trust have a significant impact on customer loyalty at the BRI Jember Branch. Indirectly, service quality and word of mouth have a significant effect on customer loyalty through customer trust as an intervening variable at the BRI Jember Branch. Regarding the moderation variable, the age variable moderates the influence of word of mouth on loyalty. On the other hand, the age variable does not strengthen the influence of service quality on loyalty. This finding has practical implications for banking institutions to continue improving service quality and enhancing word of mouth, as it has been proven to increase customer trust and loyalty.
The Influence Of Occupational Health And Safety (K3) On Employee Performance With Job Satisfaction As An Intervening Variable Untung Wredhi Lestari; Nurul Qomariah; Ni Nyoman Putu Martini
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7349

Abstract

The success of human resource management is reflected in the performance of employees who are able to fulfill their responsibilities very well, so that the company can achieve the predetermined targets. The study aimed to determine and analyze the effect of Occupational Safety Health (K3) on employee performance with job satisfaction as an intervening variable study at PT Rolas Nusantara Medika Jember Regency. This research uses quantitative methods. The population studied in this study were employees of PT Rolas Nusantara Medika at 2 Hospitals, 5 Clinics and Head Office offices in Jember Regency, totaling 260 people and sampling using purposive sampling method. The analysis technique used SEM-PLS analysis with the help of Warp-PLS software. The results showed that Occupational Health and Safety (K3) had a positive and significant effect on job satisfaction and employee performance. Job satisfaction has a positive and significant effect on employee performance. Occupational Health and Safety (OHS) and organizational culture have a positive and significant effect on employee performance through job satisfaction.
The Effect Of Supervision And Standard Operational Procedures (SOP) On Employee Performance With Work Discipline As An Intervening Variable Erika Widyastutie; Nurul Qomariah; Ni Nyoman Putu Martini
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7350

Abstract

The goals of the organization are not only dependent on technology, but more dependent on the human resources who carry out their work. The ability to provide optimal work results to meet the needs of the organization as a whole is a contribution to employee performance. Having employees who have good performance and quality is the hope of every leader in order to achieve the goals of the organization. This study aims to test and analyze the effect of supervision and Standard Operating Procedures (SOP) on employee performance with work discipline as an intervening variable in the Nursing section of the Kalisat Regional Hospital. The population used in this study were all employees in the Nursing section of the Kalisat Regional Hospital and the sample size was 130 respondents. The method of analysis and hypothesis testing uses variance-based SEM testing or Partial Least Square (SEM-PLS) with the WARP-PLS program. The results showed that supervision has a positive and significant effect on employee performance and work discipline. Standard Operating Procedures (SOPs) have a positive and significant effect on work discipline but are not significant to employee performance. Work discipline has a positive and significant effect on employee performance. Supervision and Standard Operating Procedures (SOP) have a positive and significant effect on employee performance with work discipline as an intervening variable.
The Effect Of Inclusiveness And Diversity On The Performance Of Program Employees Through The Quick Reaction Team At The Social Office Jember District Musyaffa Musyaffa; Nurul Qomariah; Ni Nyoman Putu Martini
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7365

Abstract

The role of human resources is becoming increasingly important as it relates to global developments that are full of competitive competition between large and small companies, both private and government companies. One of the ways that organizations can face competition is by empowering and exploring all the potential of their human resources to the fullest. This study aims to test and analyze the significant influence of employee inclusiveness and diversity on the Rapid Reaction Team (TRC) program and the performance of employees of the Jember Regency Social Service, This study uses a quantitative approach. The study population was 193 employees of the Jember Regency Social Service and the sample was taken using saturated sampling technique. The results showed that there was a significant influence of inclusiveness and diversity on the Rapid Response Team (TRC) Program. There is a significant influence of inclusiveness and diversity on employee performance. There is a significant influence of the Rapid Response Team (TRC) Program on employee performance. There is a significant influence of inclusiveness and diversity on employee performance through the Rapid Response Team (TRC) Program.
Analysis Of Antenatal Care (ANC) Service Quality And Service Facilities On Patient Satisfaction Through Health Workers’ Competence As Mediating Variable Sri Isna Amelia Ahmad; Retno Endah Supeni; Ni Nyoman Putu Martini
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2026): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i1.9055

Abstract

This study aims to examine the influence of service quality and service facilities on patient satisfaction in antenatal care (ANC) services through the mediating role of health worker competence among third trimester pregnant women in community health centers (Puskesmas) across Jember Regency. Utilizing a quantitative approach with a cross-sectional design, data were collected from 255 respondents using Likert-scale questionnaires and analyzed through Structural Equation Modeling (SEM) with SmartPLS. The findings reveal that both service quality and service facilities significantly affect patient satisfaction directly and indirectly through health worker competence. Competence emerged as the strongest predictor, highlighting its essential role in enhancing maternal satisfaction. The model demonstrated adequate predictive power with R² values of 0.637 for patient satisfaction and 0.482 for competence. These results underscore the importance of integrated improvements in service infrastructure and human resource capacity to optimize ANC delivery and maternal health outcomes, particularly in low- and middle-income country contexts.
PERFORMANCE OF SCHOOL EMPLOYEES AT SMAN 2 CADET BHAYANGKARA EAST JAVA Naufal Yoga Fahreza; Arik Susbiyani; Toni Herlambang; Ni Nyoman Putu Martini
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 9 No. 1 (2026): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jam-ekis.v9i1.9336

Abstract

This study aims to analyze the influence of discipline, competence, and creativity on employee performance, with job satisfaction serving as an intervening variable at SMAN 2 Taruna Bhayangkara, East Java. A quantitative approach was employed, utilizing Partial Least Squares analysis (WarpPLS 8.0) based on data collected from 107 respondents, including teachers, administrative staff, and police supervisors. The findings revealed that discipline and competence had a positive and significant effect on job satisfaction, whereas creativity did not. Both discipline and competence also significantly impacted employee performance, while creativity showed no immediate effect. Additionally, job satisfaction partially mediates the relationship between discipline and competence and employee performance but does not mediate the influence of creativity on performance. Thus, competence is the most dominant factor affecting employee performance, while job satisfaction strengthens the effects of discipline and competence. This research highlights the importance of competency development, strict enforcement of discipline, and innovation mechanisms to continuously improve employee performance.
Co-Authors A.A. Ketut Agung Cahyawan W Abadi Sanosra Abdillah, Yusuf Ady Setiawan Andhika, Stanly Reza Andri Desy Nurdiyanto Asep Reza Kurniawan Asyidiq, Mohammad Madya Ayu, Ira Porbonovitaning Bobur Sobirov Davit Rahman Deddy Dwi Desi Herawati Dewi, Asfita Dewi, Herlyana Diah Kusuma Hartina Dino Angga**, Budi Santoso* Diyanti Rifal Agustin Dwi Budi Santoso DWI CAHYONO Dwi Ratno Nurfadilah Eka Martiana Eko Budi Satoto Eko Budianto Elida Eftitah Erika Widyastutie Fatah Yasin Feti Fatimah Firmansyah, Ichwan Gayuh GALUH SYAH PUTRA Hadi Paramu Hasminanda Yuniasari Hasyim Asyari Heni Rosianti Herlambang, Toni I Putu Angga Wahyudi Ida Ayu Putu Sri Widnyani Indah Kurniawati Iqbal Rush Aviciena Iwan Bahtiar Januar Adie Chandra Khoirul Anas Kiptiyah Ku Mahamud, Ku Ruhana Kurniawan, Muhammad Sifak Beni Laksono, Teguh Tri Lusiyati, Lusiyati Maret Wijayati Maryani Maryani Maryani Maryani Mochamad Alfan Firmansyah Mochamad Muzaki Mochamad Rochmadoni Musyaffa Musyaffa Mutiara Dwi Sari Mutiara Dwi Sari Nafi'ah, Nailatul Ilmi Naufal Yoga Fahreza Ndaru Tutus Priyo Handoko Ninik Indrayani Norita Citra Yuliarti, Norita Citra Novita Ekasari Nugroho Edi Susanto Nugroho Edie Santoso Nursaid Nursaid Nurul Qomariah Nurul Qomariyah Nurul Qomariyah Paramitha Rakhmawati Prajudy, Sugeng Puji Astutik Resti Utami Retno Endah Supeni Ridwan, Wachid ROCHMAH, AINUR Rosdiana Maharani Sariyono, Nurul Siti Asiyah Siti Fatimah Sobirov, Bobur Sri Isna Amelia Ahmad Sri Rahayu Niwidadi Sriwitantiningsih, Luluk Sriyaningsih Sriyaningsih Subiyanto, Tri Bagus Sudarmanto, Yoyok Sumadi - Suryandari, Andriana Susbiyani, Arik Susbiyani, Arik Tatit Diansari Reskiputri Tatit Diansari Riskiputri Thamrin, Mohammad Tiara, Rani Toni Herlambang Tri Bagus Subiyanto Trias Setyowati Untung Wredhi Lestari Yoyok Sudarmanto Yulinartati Yulinartati