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Journal : Jurnal Informatika Ekonomi Bisnis

Analisis Kualitatif Terhadap Kepuasan dan Loyalitas Pelanggan Kedai Kopi Gayo Menggunakan Metode Grounded Theory Putri, Maya Seruni; Heikal, Jerry
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 1 (March 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.459 KB) | DOI: 10.37034/infeb.v5i1.192

Abstract

This study aims to identify the constructs of customer satisfaction and loyalty at Gayo coffee shops in Takengon, Central Aceh. Researchers use the Grounded Theory method, as a tool for qualitative analysis. Researchers conducted in-depth interviews with Gayo coffee shop customers, at six different coffee shops in Takengon, Central Aceh. The analysis performed included open-coding of the data to identify categories and themes; axial-coding to link categories and themes; and selective-coding to identify core themes. The findings show that service is the main factor that constructs customer satisfaction and social interaction is the main factor that constructs customer loyalty at Gayo coffee shops in Takengon, Central Aceh.
Co-Authors Aldyah, Tika Amelia, Dona Andi Saputro Anjarsari, Rosita Arda, Edvidel Ardanesworo, Muhammad Feyzel Khalfani Putra Ardianto, Andi Arthanugraha, Adam Arum Kusuma, Tiyanda Hanti Awalludin Awalludin, Awalludin Ayu Pradina, Dinda Ayu Wulandari Azkia, Nayla Azwar , Tasrika Azwar, Meiriza Azwar, Tasrika Azzuhri, Muhammad Basyar Chitra, Jimmi Chow, Sayuti Darma Tenaya, I Putu Risky Daswirman, Daswirman Daulay, Risma Yanti Dawam, Khaerud Desmalina, Desmalina Devi, Rizky Feliana Dilla Sistesya Doni Magat Harahap Dwi Ramadona, Dasatry Dwiputri, Rinta Agustiani Dzulqornain, Muhammad Edison, Alva Elfira, Renti Enny Enny Erwan Erwan, Erwan Fadhilah, Savira Maghfiratul Faisal Faisal Fajarini, Nurfahma Ferli, Isfan Fitria, Yossa Gandhi, Ayu Gelvi, Gelvi Gunawan, William Ben Gusmeri, Gusmeri Hanifeliza, Rury Hariandja, E N Budiyanto Harsemarozi, Harsemarozi Hasahatan, Alex Fernando Heswara, Faisal Hindrawan, Dimas Humaira, Putri Syifa Hutabarat, Berman Hutabarat, Berman J Jaya, Hamka Putra Kamaratih F, Yositalida Kettipusem, Sri Polya Kevry Ramdany Kurniawati, Yuni Kusumaningrum, Indah Liestiani, Annisa Mamonto, Fanjili Gratia Mangkuto, Shidiq Umar Marlina Marlina Muhammad Farhan Muhammad Ikhsan Muhammad, Tegar Mulyo, Iksan Adityo Muzakkar, Milastri Nazmi, Fittria Ningsih, Andria Nisa, Khairi Nugrahmi, Lidya Nugroho, Septiadi Nugroho, Yusuf Wahyu Nurviriana, Savira Octavianson, Dave Nathanael Oki, Helzulmita Oktariani, Gulfi Oktarini, Dwi Indah Olivia Olivia Osthar, Fidy Rachman Pamadia, Era Pambudi, Adhy Priyo Pangestuti, Intan Passalaras, Raja Aulia Payoka, Netty Perdana, Gemilang Adi Perdhana, Rizkita Bagus Permadiyansach, Bambang Prabowo, Heru Pradina, Dinda Ayu Pratama, Renaldo Pratiwi Pratiwi Purwanto, Muhammad Rizki Puspita Dewi, Puspita Putra, Abhiyoga Deyandra Putra, Rahmad Yunendri Putri, Annisa Nurwanda Putri, Juandela Herina Putri, Maya Seruni Rafanio, Kevin Raharjo, Bangkit Widhi Rahmadeni Rahmadeni Rahmawati, Nurmalinda Rahmi, Mutia Ramadani, Rizki Agung Ramadhan, Andika Ramadhan, Yufiansyah Wahyu Rica Rica, Rica Safangati, Ainun Samsul Arifin Santosa, Suhari Saputra, Tubagus Chandra Saraswati, Iska Sari, Irma Ratna Saumananda Suroso, Nurinda Savitri, Fania Mutiara Sayuti Sayuti Shabrina, Andi sirya, Damara Siswanto, Fajar Hartanto Sitinjak, Jeklin Sodikin Sodikin Sri Nugroho, Amanda Sri Utami Sugino, Agus Suhardi, Fitra Alghifari Sukmayanti, Andini Wulan Sutama, Aditya Suududdin, Suududdin Syafer, Erdimen Syarifudin Syarifudin Syarrah, Ira Siti Syawaldi Afwan, Ahmad Syawaludin, Rahmat Teguh Widodo Triesna Ratulina Tuwindar, Tuwindar Wahyuningsih, Nia Wicaksono, Muhammad Haston Samudra Widiyanta, Antonius Hendri Wulan, Mutia Karunia Antap Yakub, Isnendi Yohana, Kesia Yumarsa, Imam YUNI KURNIAWATI Zulfahmi, Muhammad Riko Yohansyah