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All Journal Ilmu Administrasi Publik Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Humano: Research Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office SEIKO : Journal of Management & Business PINISI Discretion Review Edutourism : Journal Of Tourism Reseach Journal of Contemporary Governance and Public Policy Jurnal Cahaya Mandalika Pinisi Business Administration Review Jurnal Pajak dan Bisnis (Journal of Tax and Business) Seminar Nasional Pengabdian Kepada Masyarakat Journal of Indonesian Scholars for Social Research Jurnal Ad'ministrare Jurnal Administrasi Publik Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Seminar Nasional Hasil Penelitian LP2M UNM Journal of Multidisciplinary Science: MIKAILALSYS MULTIPLE: Journal of Global and Multidisciplinary Jurnal Aktor International Journal of Education, Vocational and Social Science International Journal of Social Science and Humanity Journal of Social Sciences and Economic IJAE Pinisi Journal of Officers Review Pinisi Journal of Community Service Jurnal Lamellong: Pengabdian Kepada Masyarakat International Journal of Education, Culture, and Society Journal of Educational Development and Learning (JEDAL) International Journal of Education, Management, and Technology International Journal of Humanities, Education, and Social Sciences Journal of Public Policy and Regional Government (JPPLG) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Business Research and Administration Innovation (BRAIN) International Journal of Public Policy and Bureaucracy
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Journal : PINISI Discretion Review

The Influence of Perum Damri Service Quality On Customer Satisfaction In Makassar City Niswaty, Risma; Lestari, Andiny Mulya; Akib, Haedar
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.55980

Abstract

The objectives of the research in this title are: 1), To analyze how much service quality at Perum Damri Makassar City is, 2) To analyze how much customer satisfaction Perum Damri Makassar City has, and, 3) To analyze how much influence Perum Damri service quality has on customer satisfaction in Makassar City. The type of research used is quantitative. The population of this study is users of Damri transportation services in Makassar City in 2020-2022 with a total of 1740 people. The research sample consisted of 174 people. The data collection techniques for this research are observation, questionnaires, and documentation. The data analysis used is multiple linear regression. The results of the research showed that processing the data for each respondent's answers resulted in 62% uncertain answers. The first problem formulation shows the results that the service quality of Perum Damri in Makassar City can influence the service benchmark (X) of Perum Damri in Makassar City. The second problem formulation shows that the affirmative answer reaches 55% of the benchmarks used, thus affecting customer satisfaction regarding interest in using Damri Makassar City transportation services. Meanwhile, the third problem formulation shows that the independent sample T-test output obtained a Sig-(2-tailed) value of 0.000 < 0.05, so it is in accordance with the basis for decision-making in the independent sample T-test, which concludes that there is a difference. Making decisions based on the Fcount and Ftable output values above, obtained an Fcount value of 0.071.
Security, Order and Community Obedience as Preconditions for Tourism Destination Competitiveness Chairuddin, M. Awal; Syam, Husain; Akib, Haedar
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.57939

Abstract

be considered by the local government and stakeholders in each region. Security and order are "public goods" that are needed by every citizen. This article explains the actual condition of tourism destination management in the aspects of security and order and community obedience. The type of qualitative research with a phenomenological approach is used to explain the noumena (meaning) behind the phenomenon (fact) regarding security, order and obedience of the people of Tana Toraja Indonesia. The results of the study found that the actual situation and conditions were created that were safe and orderly as a form of obedience of citizens to tourism destinations in Tana Toraja. The situation and conditions are created not only because it is a manifestation of the local cultural values of the Toraja people who are happy to receive visitors or tourists, but also a proof of the success of the institution of the Republic of Indonesia Police (Polri) through the role of Bhayangkara Pembina Keamanan dan Ketertiban (Bhabinkamtibmas) together with the institution of the Indonesian National Army (TNI) through the role of its personnel at the lower level. The synergy of these roles supported by obedience and active participation of the local community can be of added value as a precondition for competitive advantage in the development of sustainable tourism destinations based on community participation.
Co-Authors AA Sudharmawan, AA Ahmad Wahidiyat Haedar Aina, Asri Nur Akhmad . Akhmad, Nurul Atikah Akil, Nursyahrul Alan, Nur Alexsander Yandra, Alexsander Alfianti Tapala, Alma Aliah, Nurul Alpen Rante Toding, Alpen Rante Amanurhidayani, Amanurhidayani amelia chairunnisa, tarisca Ameliani, Liska Anary, Sherina Andi Aslinda Andi Cudai Nur Andi Ima Kesuma Andi Kasmawati Andrian, Muh Andriani Andriani Anggraeni Damayanti Salam Annisa Adam Agi, Annisa Adam Anshari Anshari, Anshari Aqilla Fadia Herman Arianasari, Andi Ditha Arianti, Rina Arief Rahman Hakim Arif Ferdian Aris Baharuddin Asdi Suprianto Aslinda, Andi Aslinda, Aslinda Assyura, Meisya Luna Aswita, Andi Aulia, Aulia Azizah, Andi Azka Baso Jabu, Baso Berliana MS, Miftah Besse Sry Malinda, Besse Sry Cahyanti, Nur Dwika Cante, Slamet Riadi Chairuddin, M Awal Chairuddin, M. Awal Cudai Nur Darmawan Sanusi Darwis, Muh Delly Mustafa Didin, Didin Djamaluddin, Musdalifah Dumais, Revin Ernest Fakhri Kahar Fitiah, Andi Fitri, Anisa Gani, Hamsu Abdul Halim, Didin Hamsu Abdul Gani Handayani, Putri Abadi Harmiati Sarman, Harmiati Hasan Rachmany HASNAWI HARIS Hasyim, Nasaruddin Henni Zainal Herlina Sakawati Herman H Herman H, Herman Hidayat, Andy Hiyar, Annisa Nurul Hasanah Idrus, Sitti Hairani Isgunandar, Isgunandar Iskandar, Didik Islam, Suci Nur Ismail Ismail Jamaluddin Jamaluddin Jayadi, Karta Joenoes, Andi Fita Aisyah Chairunnisa Insani Johansyah, Oky Nur Pratiwi Jumriah, Jumriah Kana, Sylvana Kanisius, Angga Saputra Karaeng, Juliani Lestari, Andiny Mulya Lusaima, Andi Lusaima M, Nursafitra M. Nippi Tambe, M. Nippi Malviansyah, Zakwan Manan Sailan Maulidya, Nasra Maya Kasmita Mega Pertiwi, Mega Misna Moh. Nur Yamin Muh Nasrullah, Muh Muh. Darwis Muh. Nur Yamin Muhammad Arifin Muhammad Fadli Muhammad Guntur, Muhammad Muhammad Taufiq Muswar, Irza Fachrul Mutaharah, Shofyah Nandasari, Nandasari Nasaruddin H Nasir Nasir Nasir Nasir Nasriah Nasriah Nasrullah, Muh. Natasya, Nursyamsi Natsir, Taufiq Ningsih, Nining Angraeni Nisa, Nur Nisaa, Andini Khoirun Niswati , Risma Nopriawan Mahriadi Nur Fadilah Guntur Nur Hidayah Nur Rezky Amalia Nur, Andi Cudai Nur, Andi Cudai Nur Nurhana Muharram Nurhasnni Muis Nurlaelah Nurlaelah, Nurlaelah Nurul Hikmah Onasis, Andi P, Resky Amalia Patar Simatupang Pirda, Pirda Pratiwi Johansyah, Oky Nur PUTRI WULANDARI Rahmawati . Ramadhani, Winda Hasrianita Raodatul Jannah Reski Amaliyah, Reski Rifdan . Riska Riska Riskawati ., Riskawati Risma Niswaty Rismawati, Fitrya Lia Rivai, Andi Muhammad Rizal S, Muh. Rohman, Irva Yulia Romansyah Sahabuddin RR. Ella Evrita Hestiandari Rudi Salam S, Muh. Rizal S., Muh Rizal Saggaf, M. Said Said Saggaf Sakawati, Herlina Saputri, Ananda Sari, Vita Siraj, Muhammad Luthfi Sirajuddin Saleh Siti Syarifah Wafiqah Wardah Slamet Riadi Suasa Suasa Sudiarti Dewi Kurra Syakib Arsalam Syam, Husain Syarifuddin Syarifuddin Syarifuddin Tadampali, Andi Caezar To Tri Wahyuni Wahira Wahyuddin, Baso Asrul Wellington L. Wenda, Wellington L. Wijaya , Indra Dharma Winalda Adelia Wiwi Indah Sari Yamin, Muh Nur Yusran, St. Chairun Annisa Zal-Zabila, Nurul Wahida Zarni Adia Purna Zul Fadli Mustafa, Muh. Resky Febriyanto