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Darman Darman
BINUS University
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Journal : West Science Business and Management

 1 
The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction Noviana Djou, Sitti Husna; Darman, Darman; Kuku, Celsi
West Science Business and Management Vol. 1 No. 05 (2023): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v1i05.527

Abstract

This research was conducted to determine the quality of administrative services and officer responsiveness to the service satisfaction of the Bakida Village Office in Gorontalo. The sampling technique used was Accidental Sampling by determining 76 respondents. The research method uses quantitative descriptive with the Statical program for socian science (SPSS). The results of this study show that the Quality of Administrative Services and Officer Responsiveness significantly affect Service Satisfaction at Village Offices with a calculated F value of 103,706, with the number of influences of 0.737 or 73.7%. The quality of administrative services has a significant effect on Service Satisfaction at the Village Office with a calculated value of 3,445, Officer Responsiveness has a significant effect on Service Satisfaction at the Village Office with a calculated value of 6.412.
Co-Authors Abdulkadir Bajamal, Jinan Abdullah, Wiranto S Afrida Afrida Ahyan, Rian Rifaldi Ahzari, Sarah Nur Aksa, Ikhuzain Maftuh Anani, Siske Andini Hilumalo, Anggi Nur anggraen, iin Arbiansyah Arbiansyah, Arbiansyah Arung Gihna Mayapada Asbar Tantu Asriadi Asriadi Astari, Silvy Bosara, Christina Agnelya Cici Rianty K. Bidin Ciseta Yoda, Tilawatil Damasri, Wulan Dirmansyah, La Ode Muhammad Arif Djaja, Benny Dunggio, Titin Elrix Doirebo, Hans Yohanes Enny Noegraheni, Enny Erwan Sastrawan Fajriani, Alfiah FATIMA, Faudya Nurul Fattah , Vitayanti Feby, Feby Fera, Fera Ferdiansyah, Yuda Fitriani Fitriani Fitriani HP, Dinda Hadjatu, Sri Halwiah, Nur Hartiwi Prabowo, Hartiwi Hendra Nelva Saputra Hery Widijanto Hesti Evrianti Husnah Husnah Ibrahim, Akhmad Fadli Ibrahim, Ely Idris Idris Ilham, Muh. Insiani, Naya Judijanto, Loso Juliana Kadang Kadjintuni, Zulaiha Khairul, Weni KORNELIUS, YOBERTH Kuku, Celsi La Ode Ichlas Syahrullah Yunus Lapu, Lukas Ma'ruf, Fatmah Mallo, Abd. Gafar Mansur, Rahmawati Mardin, Mardin Maruf, Fatmah Maulana, Tri Setiawati Mawati, Mawati Miftahul Jannah MUH. YUNUS KASIM, MUH. YUNUS KASIM MUHAMMAD ALI Muliana, Muliana Muliyani, Sri Munawarah Munawarah, Munawarah Musa , Maman Musa, Maman Muslimin Muslimin Nanda Nanda Napu, Karlina Nofal, Mohammad Nofal, Muhammad Noviana Djou, Sitti Husna Nurdin, Dhayani NURDIN, DJAYANI Nurhabibah Nurhabibah Nurhayana, Nurhayana Nurul Hikmah Patta Tope Pricylia Chintya Dewi Buntuang Rachma, Azis Rachman, Azis Rahmadani, Nilam Ramadani, Novi Ramadhani, Zahwatul Rauf, Nuzmerini Razilu, Zila Reskiyah, Reskiyah Reswita, Yefri Rianty, Cici Rina Febriani, Rina Febriani Risendy, Rian Rizkiani Iskandar Rosa, Devi Triana Salahuddin Salahuddin Salim, Muh. Samalua Waoma Saputra, Faldi Saputra, Ryan Hardi Sari, Dwi Oktia Setiawan Mandala Putra Setiawan, Lukman Sitti Husna Noviana Djou Suandi, Edi Sudarmanto, Eko Sudirman, Maman Suleman, Marno Surayya, Surayya Syaiful . Syamsiar, Syamsiar Syamsul Bachri Syarifnur, Syarifnur Taslim Taslim Tontik, Deysi Utami , Eva Yuniarti Vitayanti Fattah Wanda Putri, Nurisnaini Afifah William Indra S. Mooduto winarti, eko Yahya, Siskawaty Zainuddin, Fatlina